17203 Other courses in Westergate delivered Online

Understand how to choose the form of power that serves the greatest good. What is the difference between group power, persuasion, expert and incentive power? Discover how to empower influence by releasing decision-making power to others. Learning Objectives Understand the different type of power in an organization and as an individual. Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Call escalation is including others in facilitating the resolution of a customer request. It may take place in person, on the phone, or through electronic communication. We will show you four steps in handling customer issues and call escalation. Learning Objectives Explain when call escalation is appropriate, Apply CORE™ steps for effectively facilitating an escalated call Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

There are four relationship styles. Understanding them helps improve how we relate to ourselves and others. Each style has value and strengths. People rarely set out to be difficult. Discover the four styles and how you can identify and manage each one. Learning Objectives Identify the four relationship styles in people, Explain how to use behavioral flexibility with each style, Create positive interpersonal relationships Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Initiative is the ability to take action without specific directives from others and is critical to organizations to stay competitive. Discover how you can achieve balanced flexibility while understanding how to see worthwhile opportunities. We will show you how to act responsibly without being told what to do. Learning Objectives Explain the importance of taking responsible initiative, Exhibit personal attributes for responsible initiative, Apply ways to go above and beyond Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

We will guide you to be calm and ready for the bid day. Avoid the ten biggest presentation mistakes and understand the importance of a call to action. Use our tools to manage your anxiety and fear to be confident and natural. Remember to enjoy yourself and focus on what really matters, helping others. Learning Objectives Explain how to avoid the 10 biggest presentation mistakes, Apply nine prescriptions for managing anxiety Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Duration 4 Days 24 CPD hours This course is intended for This course is geared for experienced skilled Java developers, software developers, data scientists, machine learning experts or others who wish to transtion their coding skills to Scala, learning how to code in Scala and apply it in a practical way. This is not a basic class. Overview Working in a hands-on learning environment led by our expert instructor you'll: Get comfortable with Scala's core principles and unique features, helping you navigate the language confidently and boosting your programming skills. Discover the power of functional programming and learn techniques that will make your code more efficient,maintainable, and enjoyable to write. Become proficient in creating dynamic web applications using the Play Framework, and easily connect to databases with the user-friendly Slick library. Master concurrency programming with Akka, empowering you to build scalable and fault-tolerant applications that excel in performance. Enhance your testing skills using ScalaTest and ScalaCheck, ensuring the reliability and quality of your Scala applications, while having fun in the process. Explore the fascinating world of generative AI and GPT technologies, and learn how to integrate them into your projects,adding a touch of innovation and intelligence to your Scala solutions. If your team requires different topics, additional skills or a custom approach, our team will collaborate with you to adjust the course to focus on your specific learning objectives and goals. Discover the power of Scala programming in our comprehensive, hands-on technical training course designed specifically for experienced object-oriented (OO) developers. Scala is a versatile programming language that combines the best of both OO and functional programming paradigms, making it ideal for a wide range of projects, from web applications to big data processing and machine learning. By mastering Scala, you'll be able to develop more efficient, scalable, and maintainable applications. Fast Track to Scala Programming for OO / Java Developers is a four day hands-on course covers the core principles of Scala, functional programming, web application development, database connectivity, concurrency programming, testing, and interoperability between Scala and Java. Additionally, you'll explore cutting-edge generative AI and GPT technologies, learning how to integrate them into your Scala applications for intelligent suggestions or automation. Throughout the course you?ll explore the latest tools and best practices in the Scala ecosystem, gaining valuable knowledge and experience that can be directly applied to your day-to-day work. With 50% of the course content dedicated to hands-on labs, you'll gain practical experience applying the concepts you've learned across various projects, such as building functional web applications, connecting to databases, designing modular components, and implementing concurrency. Upon completing the course, you'll have a solid understanding of the language and its features, empowering you to confidently apply your new skills in data science and machine learning projects. You'll exit well-prepared to create efficient, scalable, and maintainable Scala applications, regardless of the complexity of your projects. Introduction to Scala Scala features and benefits Comparing Scala with Java and other OO languages Installing Scala and setting up the development environment Object-Oriented Programming in Scala Classes and objects Traits, mixins, and inheritance Companion objects and factories Encapsulation and polymorphism Functional Programming Basics Pure functions and referential transparency Higher-order functions and currying Immutability and persistent data structures Pattern matching and recursion Having Fun with Functional Data Structures Lists, sets, and maps in Scala Folding and reducing operations Stream processing and lazy evaluation For-comprehensions Building Web Applications in Functional Style Introduction to Play Framework Functional web routing and request handling JSON handling with Play-JSON Middleware and functional composition Connecting to a Database Introduction to Slick library Database configuration and setup Querying and updating with Slick Transactions and error handling Building Scalable and Extensible Components Modular architecture and design patterns Dependency injection with MacWire Type classes and type-level programming Implicit parameters and conversions Concurrency Programming & Akka Introduction to Akka framework and Actor model Actor systems and message passing Futures and Promises Supervision and fault tolerance Building Confidence with Testing Introduction to ScalaTest and ScalaCheck Unit testing and property-based testing Test-driven development in Scala Mocking and integration testing Interoperability between Scala and Java Calling Java code from Scala Using Java libraries in Scala projects Converting Java collections to Scala collections Writing Scala code that can be called from Java Using Generative AI and GPT Technologies in Scala Programming Overview of GPT and generative AI Integrating GPT with Scala applications Use cases and practical examples

Credibility is the ability to inspire belief. The two dimensions of credibility are trustworthiness and expertise. Understand the steps for building credibility that include planning, training, listening, trusting others, building democracy, and building community. Implement the disciplines of credibility to increase credibility. Learning Objectives Explain why credibility is the core of effective leadership, Apply steps for gaining and maintaining credibility, Describe three ways to restore damaged credibility, Identify top four qualities expected of leaders Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Recommendation questions enlist buyers to tell you the benefits, increasing buy-in. They hear the benefits twice-once from you and again from themselves. Discover how to increase acceptance in your solution and how you can help teach buyers to convincingly present your solutions to others. Learning Objectives Explain the benefits of recommendation questions, Guide persuasive conversations using STēR questions, Adapt questions to small and larger sales, Apply recommendation questions with non decision-makers Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Personal accountability is about taking control of your life to achieve the outcomes you want by design, not by default. Understand the difference between the victim and victor and apply the four stages of the victim or victor cycle to keep your team accountable. Understand why collaboration will be vital throughout the four stages when others accountable. Learning Objectives Define personal accountability, Describe the four stages of the Victim Cycle, Implement the four stages of accountability Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Some situations foster greater confidence than others. Success and failure are not events, but self-fulfilling tendencies. The core of confidence is competence. When you know what you're doing and have the skills necessary to execute a plan of action, confidence naturally builds. Discover five ways to identify your strengths and four ways to develop strengths. Learning Objectives Describe how confidence builds rapport, Identify your strengths, Implement four ways to develop your strengths confidence, Summarize strategies for managing weaknesses Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams