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Difficult Situations: Call Escalation

Difficult Situations: Call Escalation

  • 30 Day Money Back Guarantee
  • Completion Certificate
  • 24/7 Technical Support

Highlights

  • On-Demand course

  • 15 minutes

  • All levels

Description

Call escalation is including others in facilitating the resolution of a customer request. It may take place in person, on the phone, or through electronic communication. We will show you four steps in handling customer issues and call escalation.

Learning Objectives

Explain when call escalation is appropriate, Apply CORE™ steps for effectively facilitating an escalated call

Target Audience

Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Course Content

  1. Difficult Situations: Call Escalation

About The Provider

Chart Learning Solutions is a performance improvement company through online learning. We develop people in Leadership, Sales, Customer Service and Team Performance. We do this through our Assessments, Online learning with peer to peer and virtual group coaching.
Read more about Chart Learning Solutions

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