3102 Objective courses in Manchester delivered On Demand

Is your team ready for a technology upgrade? When we talk about digital transformation or technology upgrades, we usually think about changes in corporate processes, the development of a new business model, or streamlining. However, we don't usually think about how the workforce will respond. It is important that a team is supportive of an organization's digital transformation as it often means learning new ways of doing things. This microlearning video will outline ways to communicate with your teams about the benefits of new ways of doing things. This video is great for managers, IT leaders, and human resource departments. Length: 3:06 This video is great for managers, IT leaders, and human resource departments. Length: 3:06 Learning Objectives Comprehend how the introduction of digital technologies can trigger cultural shifts within an organization, including the division between digital enthusiasts and those resistant to change.;Recognize the positive outcomes that result from fostering a digital corporate culture, including enhanced collaboration, increased autonomy, innovation, and a workforce aligned with technology trends.;Highlight the significance of leadership in setting a corporate vision that promotes digitalization and cultural change, emphasizing the need for a united digital platform to achieve long-term success.

Are you focusing on e-commerce or your organization's digital transformation? If you aren't, you could be putting the future of your company at risk. Actively upgrading along with the rest of the world not only gives you a competitive edge, it retains the customers and clients you already have. Yet it is easy for some companies to not realize they are being left behind and to not fully grasp the ways that not staying up to date can cost them opportunities for growth or survival. This video clearly outlines the challenges that organizations face when they fail to keep up with the digital transformation. It is great for stakeholders and upper management. Length: 5:00 Learning Objectives Evaluate the significance of digital transformation for organizations and their long-term viability. Analyze the impact of maintaining a digital presence on consumer connections and the potential consequences of being perceived as outdated and irrelevant.;Examine the competitive advantages that digital technology offers in today's market and explore how digital transformation can position a company to compete effectively and respond to evolving consumer preferences, ultimately influencing business success.;Measure the role of Artificial Intelligence and Big Data in collecting and harnessing valuable consumer data.;Recognize the limitations and challenges organizations face when operating without digital analytics and how it can impact their ability to stay competitive and relevant in the market.

Big data is transforming industries big and small, but do you know what it is? Big Data refers to the huge amount of information available that can be analyzed by computers in order to identify patterns and get meaning that might be too complex for traditional methods. In this course, you'll learn what this means for businesses and how Big Data is already transforming different industries. Our digital transformation series continues with a micro-learning video designed to help strengthen employees' digital competence and understanding of 'big data.' Because big data is a resource that so many organizations use, it is important that team members know how what it is and how it may benefit their role or the organization as a whole. Length: 3:01 Learning Objectives Analyze the fundamental concept of Big Data, discerning its role as a computational tool for extracting meaningful patterns and insights from vast and rapidly evolving datasets that may be impractical to analyze through traditional methods.;Evaluate the profound impact of Big Data on business strategies, recognizing its potential to transform organizations by harnessing the power of accurate, real-time information for predictive analytics.;Explore how Big Data extends beyond internal operations to incorporate external world information and enhance decision-making processes in various industries.;Gain insights into how organizations can leverage Big Data to gain a competitive advantage while respecting privacy and ethical standards.

The Scottish Training for Alcohol Retailers and Servers Course (STARS) course meets the requirements of The Licensing (Scotland) Regulations 2007, which states that every person who is involved in the making of alcohol sales must receive ‘relevant training. Come to Knight Training to receive your STARS course today! Call us now on 01524 388279!

Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

Environmental Management Systems (EMS) refers to the management of an organisation's environmental programs that allows an organisation to reduce its environmental impacts and increase its operating efficiency. As a result, environmental management is essential to maintain sustainability and social responsibility in business. The Environmental Management Systems (EMS) course teaches you how to develop an EMS and apply that in your organisation. Instead of these, the impact of environmental aspects, and ecological significances will be discussed in the course. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post.

The Addiction Recovery & Counselling Diploma is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This Addiction Recovery & Counselling Diploma consists of several modules that take around 10 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post.

Elevate your teaching career with the Focus Awards Level 3 Award in Education and Training (RQF). This course equips you with vital skills in understanding educational roles, implementing inclusive teaching methods, and conducting effective assessments. Delve into a wealth of learning resources, from self-assessment grids to video tutorials, and enhance your teaching prowess. Whether you're a novice educator or a seasoned professional, this course empowers you to excel in the ever-evolving field of education and training. By the end, you'll have the confidence and competence to create an inclusive and engaging learning environment that fosters student success. Learning Outcomes Develop effective communication skills with children, young people, and adults. Understand the organisational structure and functions of schools. Gain insights into child and young person development. Learn how to safeguard the well-being of children and young people. Why Choose Focus Awards? Choosing Focus Awards for your educational and training programs provides several significant benefits. As an accrediting body overseen by Ofqual, their certifications are widely recognized both nationally and globally, guaranteeing you are held to the highest educational standards. Focus Awards is a dynamic choice for a relevant and unique learning experience because of its commitment to professionalism, rapid expansion, and numerous qualification offerings. Choosing Focus Awards improves your professional chances, personal development, and educational accomplishments. Benefits you will gain Benefits you will enjoy include: Access to top-notch virtual learning resources. Round-the-clock availability of course modules. An intuitive and user-friendly online platform. Adherence to established standards. A qualification that holds recognized value. Outstanding customer service support. Guided Learning Hours Guided Learning Hours (GLH) encompass all instances of direct interaction, support, or supervision provided to learners by educators, tutors, trainers, or accredited education/training providers. For this qualification, the specified Guided Learning Hours total 48 hours. Total Qualification Time The Total Qualification Time (TQT) encompasses both guided learning hours (GLH) and an estimate of the hours a student is anticipated to commit to independent preparation, study, and other-directed learning activities, including assessments not under direct supervision. Qualification credit values are based on TQT, where one credit corresponds to 10 hours of learning. For this particular qualification, the Total Qualification Time is established at 120 hours. Method of Assessment The method of assessment for this course comprises written assignments and microteaching sessions. Specifically, in Unit 2, learners are required to engage in a one-hour micro teaching activity. Within this session, each learner must deliver a 15-minute teaching session, which will be observed and assessed by a tutor. Following their own presentation, learners have the option to either conduct additional microteaching sessions or observe their peers for the remaining 45 minutes. It's important to note that all assignments must be submitted through an online platform, and simulating the qualification is strictly prohibited. Progression Upon successful completion of the qualification, learners can explore various pathways for advancement: Level 4 Certificate in Education and Training (CET): This program builds on the foundation of Level 3 AET and is crucial for those aspiring to take on more advanced teaching roles. Level 5 Diploma in Education and Training (DET): Equivalent to a foundation degree, this diploma offers a more profound insight into the nuances of teaching and learning. Specialised Teaching Qualifications: Tailor your expertise with options in areas such as literacy, numeracy, ESOL, or teaching learners with disabilities. Assessor and IQA Qualifications: Unlock assessment roles by acquiring Level 3 CAVA or Level 4 IQA qualifications. Continuous Professional Development (CPD): Stay current and improve your skills through workshops, conferences, and training opportunities. Higher Education: Consider pursuing a bachelor's degree or higher education for expanded career prospects in the field. Employment Opportunities: Apply for teaching positions within adult education settings after completing the Level 3 AET. Personalised Career Goals: Your progression path depends on your individual aspirations, subject interests, and preferred educational environments. Qualification Purpose The purpose of the Focus Awards Level 3 Award in Education and Training (RQF) is to enable learners to acquire a comprehensive understanding of the roles, responsibilities, and dynamics involved in the field of education and training. Who is this course for? Aspiring educators seeking formal training and certification. Practising teachers looking to enhance their teaching methodologies. Professionals transitioning into teaching roles. Educational support staff eager to broaden their skills. Requirements No specific qualifications or prior experience are necessary to enrol in the Focus Awards Level 3 Award in Education and Training (RQF) course. This course does not mandate a teaching placement and is accessible to individuals aged 19 years and above, provided they possess a minimum high school qualification. Career path Adult Education Teacher: £30,000 to £40,000 per year Corporate Trainer: £30,000 to £45,000 per year Community College Instructor: £35,000 to £50,000 per year Training Coordinator: £25,000 to £35,000 per year ESL (English as a Second Language) Instructor: £25,000 to £40,000 per year Assessor or Verifier: £25,000 to £35,000 per year Career Counsellor: £30,000 to £45,000 per year Note: There is No Registration, Assessment, Certification fee included with this price.

The Sage 50 Payroll Complete Course is the perfect lesson if you have set your sights on a career within the accounting and finance industry but lack the knowledge and skills in the payroll department. Sage is a prevalent software system that is used around the globe, in businesses large and small. To keep up with modern technology and be employable to most companies, you need to know Sage 50 Payroll. This course will make you a valuable asset to any company. The course will cover areas such as processing SSP, editing tax codes, producing an annual cost of wages and using advanced payment options. The list goes on, but one thing remains the same: you’ll be kept up-to-date on the latest technologies and methods used within Sage 50 Payroll, giving you the confidence to use it self-assuredly.  What Will You Learn? Basics of setting up payroll Editing tax codes Managing bank statements and reconciliation VAT management Month-end reports Process statutory payments Create and administrate holiday schemes and employee absence Creation of chart of accounts, opening balances and rectifying mistakes What classes are included in this package? Earn a digital certificate upon successful completion acknowledged by UK and internationally acknowledged lesson There are no set schedules, so you can work at your own pace. Our email and live chat specialists are available to assist you 24 hours a day, 7 days a week. On weekdays, you’ll have access to a full-time tutor. Learn in a user-friendly, cutting-edge online learning environment. High-quality e-learning study materials Benefit from instant feedback through mock exams and multiple-choice assessments Who Should Take This Course? This entry-level Sage Payroll Complete Course covers the basic concepts of payroll. Accountants of all levels, including those just starting, are urged to enrol in and complete this online course on Sage Payroll because there are no prerequisites. Career Path Training offered by the Sage 50 Payroll Complete Course could potentially benefit a range of roles but would particularly enhance careers in: Payroll Administrator HR Administrator Finance Manager Payroll Clerk HR Manager Assistant Accountant Financial Controller Course Contents Module 01: Payroll Basics Module 02: Company Settings Module 03: Legislation Settings Module 04: Pension Scheme Basics Module 05: Pay Elements Module 06: The Processing Date Module 07: Adding Existing Employees Module 08: Adding New Employees Module 09: Payroll Processing Basics Module 10: Entering Payments Module 11: Pre-Update Reports Module 12: Updating Records Module 13: e-Submissions Basics Module 14: Process Payroll (November) Module 15: Employee Records and Reports Module 16: Editing Employee Records Module 17: Process Payroll (December) Module 18: Resetting Payments Module 19: Quick SSP Module 20: An Employee Leaves Module 21: Final Payroll Run Module 22: Reports and Historical Data Module 23: Year-End Procedures

HR Management, Confidentiality and Sexual Harassment Prevention Diploma Elevate your understanding of human resources with the HR Management, Confidentiality, and Sexual Harassment Prevention Diploma. This comprehensive course encapsulates vital topics including HR objectives, the sanctity of workplace confidentiality, and preventative measures against sexual harassment. Learning Outcomes: Understand the core objectives of HR Management. Gain insights into HR management development strategies. Comprehend the significance of workplace confidentiality. Grasp the importance of confidentiality in teamwork settings in HR Management. Learn preventive measures against sexual harassment. Familiarise yourself with organisational policies designed to combat sexual harassment. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from HR Management, Confidentiality and Sexual Harassment Prevention Diploma: Objectives of HR Management: Develop a firm grasp of the primary goals and objectives of HR management, such as talent acquisition, employee development, and organisational growth. HR Management Development: Discover the evolution of HR management, focusing on modern methodologies, technologies, and strategies for employee retention and development. Workplace Confidentiality: Learn about the ethical and legal requirements surrounding the preservation of confidentiality in a workplace setting. Confidentiality in Teamwork: Understand the critical role that confidentiality plays within teams, and learn strategies for fostering a culture of trust. Preventing Sexual Harassment: Gain a comprehensive understanding of preventative measures against sexual harassment, including training, reporting mechanisms, and safe workplace practices. Policies Against Sexual Harassment: Study the structural and legal frameworks for policies designed to prevent sexual harassment, and learn how to implement them effectively within an organisation.