Business Communication and Conflict Management Diploma

Master the intricacies of the business communication process.

Identify and overcome barriers in business communication.

Explore various styles of communication and their applicability.

Study behavioral aspects that influence business communication.

Learn multiple styles of conflict management.

Gain insights into the challenges of managing workplace conflict effectively.

LIFETIME access

Device Compatibility

Free Workplace Management Toolkit

Business Communication Process: Delve into the mechanics of communication within a business environment, including channels, formal and informal structures, and effective methodologies.

Communication Barriers: Discover the common barriers to effective communication and strategies for overcoming these hurdles.

Business Communication Styles: Examine different styles of communication, such as assertive, passive, and aggressive, and understand when each is most effective.

Business Communication Behaviour: Understand the role of behavioral psychology in business communication, focusing on elements like body language, tone, and active listening.

Styles of Conflict Management: Learn about various approaches to conflict resolution, including collaboration, compromise, and avoidance, and when to employ each tactic.

Challenges of Workplace Conflict: Gain insights into the complexities of managing conflict in a workplace setting, including the impact on team dynamics, productivity, and overall business objectives.