In today's fast-paced world, mastering Time Management is crucial for personal and professional success. A Time Management Training Course equips individuals with essential skills to efficiently utilize their time, enhancing productivity and reducing stress. By understanding the Importance and Benefits of Time Management, participants learn to Assess their Current Work Practice, Identify Priorities, and Say 'No' to Procrastination. Setting Goals, Planning the Work, and Working the Plan become second nature, supported by Effective Time Management Techniques. This comprehensive curriculum also addresses combating Time Wasters, managing creative work, anticipating tasks, and avoiding Time Leaks. In the competitive job market of the UK, employers highly value candidates with proficient Time Management skills, often correlating with higher salary offers. With a growing demand for such skills, the job opportunities in this sector are increasing steadily, with a projected rise of 10-15% in the coming years. Therefore, investing in Time Management Training not only enriches personal development but also enhances employability and earning potential. Key Features: CPD Certified Time Management Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Importance and Benefits of Time Management Module 02: Assess Your Current Work Practice Module 03: Identifying the Priorities Module 04: Say 'No' to Procrastination Module 05: Set Your Goals Module 06: Plan the Work Module 07: Work the Plan Module 08: Effective Time Management Techniques Module 09: Combat the Time Wasters Module 10: Time Management for Creative Work Module 11: The Art of Anticipating Module 12: Avoid Time Leaks Learning Outcomes: Understand importance and benefits of effective time management for productivity. Assess current work practices to identify areas for improvement. Prioritize tasks effectively to focus on key objectives and deadlines. Overcome procrastination habits by adopting proactive approaches to work. Set clear and achievable goals aligned with personal and professional objectives. Implement effective time management techniques to optimise productivity and efficiency. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals seeking to enhance productivity and time management skills. Students aiming to improve study habits and academic performance. Entrepreneurs and business owners looking to streamline operations and workflows. Individuals transitioning to new roles or facing increased workloads. Anyone wanting to achieve a better work-life balance and reduce stress. Career path Project Manager - £35K to 70K/year. Executive Assistant - £25K to 40K/year. Business Analyst - £30K to 50K/year. Operations Manager - £35K to 60K/year. Marketing Coordinator - £25K to 35K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
Learn positive ways to manage the difficult members in your team. Includes how to manage deflectors, non-team players, negative personalities, trouble makers and more
Unlock the core principles of modern marketing with our comprehensive Principles of Marketing Theory Course. Designed for aspiring marketers and seasoned professionals alike, this course delves into essential concepts and strategies that drive successful marketing campaigns in today's dynamic business environment. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In the Principles of Marketing Theory course, learners will explore essential concepts and practices to excel in marketing. They will understand how marketing can be socially responsible and its impact on sales and brand reputation. They will learn techniques to build customer loyalty and effectively use marketing data to segment markets. The course covers strategies to cluster customers based on their characteristics and how to align products with diverse market segments. Learners will discover the role of core values in marketing and methods to enhance product sales through effective marketing campaigns. They will also delve into Customer Relationship Management (CRM) systems and activities that foster strong customer relationships. Throughout the course, learners will grasp the importance of key performance indicators (KPIs) in evaluating marketing success and the requirements for conducting socially responsible marketing campaigns. Course Curriculum Module 01: Scope and Purpose of Socially Responsible Marketing Module 02: Significance of Brand and Reputation to Sales Performance Module 03: Significance of Customer Loyalty to the Achievement of Marketing Objectives Module 04: Valid and Reliable Marketing Data for Segmenting the Market Module 05: Marketing Data Collection Methods Module 06: Market Segmentation Module 07: Cluster Customers With Similar Characteristics Module 08: How Core Values Are Expressed Module 09: How a Range of Products May Appeal to Different Market Segments Module 10: Role of Marketing in Enhancing the Sale of Products and/or Services Module 11: Customer Relationship Management (CRM) Activities and Systems Module 12: Marketing Key Performance Indicators Module 13: The Requirements of Socially Responsible Marketing Campaigns Learning Outcomes: Understand the importance of socially responsible marketing strategies. Analyze the impact of brand reputation on sales performance metrics. Evaluate customer loyalty's role in achieving marketing objectives effectively. Apply valid and reliable methods for marketing data segmentation. Implement various marketing data collection techniques for business insights. Utilize market segmentation strategies to target diverse customer groups effectively. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Marketing professionals seeking advanced theoretical knowledge. Business students focusing on marketing theory and principles. Entrepreneurs aiming to enhance their marketing strategy skills. Individuals interested in understanding consumer behaviour and segmentation. Professionals looking to expand their knowledge in marketing analytics. Career path Market Research Analyst Brand Manager Digital Marketing Specialist Advertising Executive Public Relations Manager Customer Relationship Manager Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
Unlock the core principles of modern marketing with our comprehensive Principles of Marketing Theory Course. Designed for aspiring marketers and seasoned professionals alike, this course delves into essential concepts and strategies that drive successful marketing campaigns in today's dynamic business environment. Key Features: CPD Certified Developed by Specialist Lifetime Access In the Principles of Marketing Theory course, learners will explore essential concepts and practices to excel in marketing. They will understand how marketing can be socially responsible and its impact on sales and brand reputation. They will learn techniques to build customer loyalty and effectively use marketing data to segment markets. The course covers strategies to cluster customers based on their characteristics and how to align products with diverse market segments. Learners will discover the role of core values in marketing and methods to enhance product sales through effective marketing campaigns. They will also delve into Customer Relationship Management (CRM) systems and activities that foster strong customer relationships. Throughout the course, learners will grasp the importance of key performance indicators (KPIs) in evaluating marketing success and the requirements for conducting socially responsible marketing campaigns. Course Curriculum Module 01: Scope and Purpose of Socially Responsible Marketing Module 02: Significance of Brand and Reputation to Sales Performance Module 03: Significance of Customer Loyalty to the Achievement of Marketing Objectives Module 04: Valid and Reliable Marketing Data for Segmenting the Market Module 05: Marketing Data Collection Methods Module 06: Market Segmentation Module 07: Cluster Customers With Similar Characteristics Module 08: How Core Values Are Expressed Module 09: How a Range of Products May Appeal to Different Market Segments Module 10: Role of Marketing in Enhancing the Sale of Products and/or Services Module 11: Customer Relationship Management (CRM) Activities and Systems Module 12: Marketing Key Performance Indicators Module 13: The Requirements of Socially Responsible Marketing Campaigns Learning Outcomes: Understand the importance of socially responsible marketing strategies. Analyze the impact of brand reputation on sales performance metrics. Evaluate customer loyalty's role in achieving marketing objectives effectively. Apply valid and reliable methods for marketing data segmentation. Implement various marketing data collection techniques for business insights. Utilize market segmentation strategies to target diverse customer groups effectively. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Marketing professionals seeking advanced theoretical knowledge. Business students focusing on marketing theory and principles. Entrepreneurs aiming to enhance their marketing strategy skills. Individuals interested in understanding consumer behaviour and segmentation. Professionals looking to expand their knowledge in marketing analytics. Career path Market Research Analyst Brand Manager Digital Marketing Specialist Advertising Executive Public Relations Manager Customer Relationship Manager Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.
Become a certified leader in project management with our comprehensive diploma course. Whether you're new to project management or seeking to advance your career, this program equips you with essential skills and knowledge through ten meticulously crafted modules: Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In this Project Management Professional Diploma course, learners will gain comprehensive skills to effectively manage projects from start to finish. They will learn how to initiate projects with clear goals and objectives, ensuring they align with organizational strategies. Planning phases will teach them to develop detailed schedules, allocate resources efficiently, and mitigate risks effectively. They will understand various planning tools and techniques to streamline project workflows and enhance productivity. During project execution, learners will acquire the ability to lead teams, monitor progress, and make adjustments to ensure project goals are met on time and within budget. The course emphasizes maintaining project momentum through effective control measures and continuous evaluation. Key concepts in project management, such as stakeholder management and quality assurance, will be explored to ensure projects meet stakeholder expectations and deliver high-quality outcomes. Finally, learners will master the art of project closure, ensuring smooth transitions and capturing lessons learned for future improvement. Course Curriculum Module 01: Initiation (I) Module 02: Initiation (II) Module 03: Planning (I) Module 04: Planning (II) Module 05: Planning Tools Module 06: Executing the Project Module 07: Maintaining and Controlling the Project Module 08: Key Concepts (I) Module 09: Key Concepts (II) Module 10: Closing Out Learning Outcomes Identify project stakeholders and define project scope during initiation stages. Outline project objectives and create a project charter for approval. Develop comprehensive project plans encompassing tasks, resources, and timelines. Utilize project management tools to schedule tasks and allocate resources efficiently. Execute project plans, monitor progress, and implement necessary adjustments. Conduct project reviews, assess outcomes, and facilitate project closure procedures. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Project managers seeking advanced project management skills. Professionals transitioning into project management roles. Individuals preparing for Project Management Professional (PMP) certification. Team leaders involved in project planning and execution. Graduates aiming to enter project management fields. Career path Project Manager Programme Coordinator Operations Manager Business Analyst Quality Assurance Manager Construction Project Manager Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
This course is designed for Consultants, Advisors, Scheme Managers, Fund Managers and Claims Administrators. Understanding the UK pension landscape can feel like navigating a maze with outdated signage. This course breaks things down without the fluff, helping learners make sense of workplace pensions, state pensions, and personal plans without needing a finance degree or a pot of luck. Whether you're brushing up for personal knowledge or looking to stay sharp for professional reasons, this course offers structured learning that sticks — minus any lectures about saving coffee money. From tax reliefs to retirement ages (and why they keep shifting), you’ll explore key topics in a clear and straightforward manner. No spreadsheets thrown at you, no confusing jargon — just quality, accessible content designed to inform without sending you to sleep. It’s perfect for anyone keen to understand how pensions actually work in the UK today — and possibly avoid that awkward conversation with HR later. Key Features Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases *** Additional Gifts *** Free Life Coaching Course Course Curriculum Breakdown: Module 01: Overview Module 02: Type of Pension Schemes Module 03: Pension Regulation Module 04: Pension Fund Governance Module 05: Law and Regulation in the UK Module 06: Key Challenges Certification Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Assessment At the end of the course, there will be an online assessment, which you will need to pass to complete the course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone with a knack for learning new skills can take this course. Requirements Learners do not require any prior qualifications to enrol on this course. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.
Overview This Agile Scrum course will unlock your full potential and will show you how to excel in a career in Agile Scrum. So upskill now and reach your full potential. Everything you need to get started in Agile Scrum is available in this course. Learning and progressing are the hallmarks of personal development. This Agile Scrum will quickly teach you the must-have skills needed to start in the relevant industry. In This Mental Health Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Agile Scrum skills to help you advance your career. Acquire a comprehensive understanding of various Agile Scrum topics and tips from industry experts. Learn in-demand Agile Scrum skills that are in high demand among UK employers, which will help you to kickstart your career. This Agile Scrum course covers everything you must know to stand against the tough competition in the Agile Scrum field. The future is truly yours to seize with this Agile Scrum. Enrol today and complete the course to achieve a Agile Scrum certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Agile Scrum course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Agile Scrum course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate. Certificate of Achievement Upon successfully completing the Agile Scrum course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Agile Scrum is suitable for anyone aspiring to start a career in Agile Scrum; even if you are new to this and have no prior knowledge on Agile Scrum, this course is going to be very easy for you to understand. And if you are already working in the Agile Scrum field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. Taking this Agile Scrum course is a win-win for you in all aspects. This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Agile Scrum course has no prerequisite. You don't need any educational qualification or experience to enrol in the Agile Scrum course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Agile Scrum course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum OBJECTIVES AND TARGETS Objectives and Targets 00:09:00 Download: course curriculum in pdf 00:05:00 FROM THE TRADITIONAL DEVELOPMENT MODEL TO THE AGILE Waterfall. Typical challenges 00:05:00 Agile history and 2001's Manifesto 00:11:00 Agile. A different approach 00:04:00 Agile benefits 00:02:00 When agile is best applied + success factors 00:03:00 Download: Agile Vs Waterfall. Overview diagram 00:01:00 Download: Agile Vs Waterfall side by side by project stage 00:04:00 2020 SCRUM GUIDE: WHAT'S NEW! 2020 SCRUM GUIDE: WHAT'S NEW! 00:22:00 BONUS: FULL EBOOK OF THE COURSE! BONUS - Full eBOOK of the Course 00:01:00 SCRUM Download: the Scrum Guide 00:14:00 Download: the Scrum Glossary 00:08:00 Download: Framework Navigator 00:01:00 Scrum introduction 00:12:00 Theory and values 00:08:00 THE SCRUM TEAM The Scrum Team - Introduction 00:08:00 Product, Product Goal and Product Owner 00:14:00 Developers 00:03:00 The scrum master 00:08:00 Characteristics of a perfect scrum master 00:23:00 SCRUM EVENTS Introduction 00:03:00 The Sprint 00:06:00 Download: Diagram of a typical Sprint (with events, roles, artifacts) 00:01:00 The sprint planning 00:10:00 The daily scrum 00:04:00 The sprint review 00:06:00 The sprint retrospective 00:05:00 SCRUM ARTIFACTS Product backlog 00:08:00 Sprint backlog 00:02:00 Increment and definition of done 00:04:00 Commitments 00:04:00 SCALING SCRUM Introduction 00:02:00 Scrum of scrums 00:02:00 Nexus framework 00:05:00 Download: the Nexus Framework poster 00:01:00 SCRUM IN PRACTICE ! A day in the life of a typical Sprint 00:32:00 AGILE REQUIREMENTS Products, Initiatives, Epics, Features, Stories and Tasks 00:11:00 ESTIMATION TECHNIQUES Underlying theory, t-shirt sizing, planning poker 00:09:00 Bucket system, affinity mapping, time unit 00:04:00 AGILE METRICS Underlying theory. Velocity 00:07:00 Sprint burn-down 00:08:00 Release burn-up, cumulative flow, other metrics 00:06:00 PSM1 CERTIFICATION PREPARATION GUIDELINES, TIPS & TRICKS How to best prepare for PSM I Certification 00:09:00 PSM1 CERTIFICATION PREPARATION GUIDELINES, TIPS & TRICKS PSM I EXAM SIMULATOR #1 and #2 (80+80 HIGH QUALITY QUESTIONS. REAL MODE) 00:01:00
Are you ready to embark on a transformative journey that will not only enhance your understanding of the human mind but also empower you to make a profound impact on others? Welcome to our Counselling and Psychology course-a dynamic, immersive program designed to ignite your passion for helping others and elevate your career to new heights. According to Reed a Wellbeing Counsellor can earn from £27,000 to £33,000 in a year depending on qualification, experience, location and other factors. Take the first step towards a fulfilling career and a brighter future. Enrol in our Counselling and Psychology course and become part of a community dedicated to making a positive impact in the world. Transform lives, starting with your own. Key Features: CPD Certified Counselling and Psychology course Developed by Specialist Lifetime Access Course Curriculum Module 01: Understanding Counselling Module 02: Diverse Counselling Fields Module 03: Essential Counselling Skills Module 04: Purpose and Objectives of Counselling Module 05: Introduction to Psychology Module 06: Emotion, Motivation, and Psychology Module 07: Developmental Psychology Insights Module 08: Social Psychology Perspectives Module 09: Exploring Personality and Abnormal Psychology Module 10: Psychological Disorders and Therapeutic Approaches Module 11: Parapsychology Unveiled Module 12: Understanding Psychic Fraud in Psychology Learning Outcomes: Define counselling and understand its diverse fields and essential skills. Grasp the purpose and aims of counselling, fostering effective communication abilities. Explore psychology basics, including emotion, motivation, and developmental psychology principles. Analyze social psychology concepts, delving into personality and abnormal psychology intricacies. Gain insights into psychological disorders, therapy techniques, parapsychology, and psychic fraud. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Counselling and Psychology course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Counselling and Psychology. Moreover, this course is ideal for: Individuals aspiring to understand counselling and psychology fundamentals. Those seeking knowledge in emotional and developmental psychology principles. Professionals interested in social psychology, personality, and abnormal psychology concepts. Anyone intrigued by psychological disorders, therapy, parapsychology, and psychic phenomena. Individuals wishing to explore the diverse fields and skills required in counselling. Requirements There are no requirements needed to enrol into this Diploma of Counselling and Psychologycourse. We welcome individuals from all backgrounds and levels of experience to enrol into this Diploma of Counselling and Psychology course. Career path After finishing this Counselling and Psychology course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Counselling and Psychology are: Counselling Assistant Psychology Research Assistant Social Services Coordinator Mental Health Support Worker Substance Abuse Counselor Rehabilitation Counselor Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.
Are you ready to embark on a transformative journey that will not only enhance your understanding of the human mind but also empower you to make a profound impact on others? Welcome to our Counselling and Psychology course-a dynamic, immersive program designed to ignite your passion for helping others and elevate your career to new heights. According to Reed a Wellbeing Counsellor can earn from £27,000 to £33,000 in a year depending on qualification, experience, location and other factors. Take the first step towards a fulfilling career and a brighter future. Enrol in our Counselling and Psychology course and become part of a community dedicated to making a positive impact in the world. Transform lives, starting with your own. Key Features: CPD Certified Counselling and Psychology course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Understanding Counselling Module 02: Diverse Counselling Fields Module 03: Essential Counselling Skills Module 04: Purpose and Objectives of Counselling Module 05: Introduction to Psychology Module 06: Emotion, Motivation, and Psychology Module 07: Developmental Psychology Insights Module 08: Social Psychology Perspectives Module 09: Exploring Personality and Abnormal Psychology Module 10: Psychological Disorders and Therapeutic Approaches Module 11: Parapsychology Unveiled Module 12: Understanding Psychic Fraud in Psychology Learning Outcomes: Define counselling and understand its diverse fields and essential skills. Grasp the purpose and aims of counselling, fostering effective communication abilities. Explore psychology basics, including emotion, motivation, and developmental psychology principles. Analyze social psychology concepts, delving into personality and abnormal psychology intricacies. Gain insights into psychological disorders, therapy techniques, parapsychology, and psychic fraud. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Counselling and Psychology course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Counselling and Psychology. Moreover, this course is ideal for: Individuals aspiring to understand counselling and psychology fundamentals. Those seeking knowledge in emotional and developmental psychology principles. Professionals interested in social psychology, personality, and abnormal psychology concepts. Anyone intrigued by psychological disorders, therapy, parapsychology, and psychic phenomena. Individuals wishing to explore the diverse fields and skills required in counselling. Requirements There are no requirements needed to enrol into this Diploma of Counselling and Psychology course. We welcome individuals from all backgrounds and levels of experience to enrol into this Diploma of Counselling and Psychology course. Career path After finishing this Counselling and Psychology course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Counselling and Psychology are: Counselling Assistant Psychology Research Assistant Social Services Coordinator Mental Health Support Worker Substance Abuse Counselor Rehabilitation Counselor Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
Selling Skills for Professionals: Part 2 Making the Sale Course Description Copyright Ross Maynard 2021 Course Description Welcome to Selling Skills for Professionals: Part 2 Making the Sale. In Part 1 of Selling Skills for Professionals I covered prospecting, that is identifying potential future clients and making the initial approach. In this course, Part 2 of Selling Skills for Professionals, I cover the sales process – converting a prospect into a client. In Selling Skills for Professionals: Part 2 Making the Sale, I look at the skills you need for selling professional services and how to create a series of webinars to build prospects’ interest. I then cover a five-step sales process in detail: Understand the current situation Surface the pain points Exploring the impacts of the pain points Shape the future state Close the sale The course also covers why people buy professional services, and why they might not buy; and it shows how to deal with objections. Selling professional services is not like selling a car, or solar panels. It’s about building a relationship with a prospect as a professional advisor; coaching them through the challenges facing them; and offering services tailored to their needs which will help the prospect make tangible improvements. If you want to know how to sell professional services successfully, this is the course for you. I hope you enjoy the course. Key Learning Points On completion of the course, delegates will be able to: Describe a five-stage sales process for professional services Identify the core skillset needed for selling professional services Deploy best practice when creating webinars to engage prospects Explore a prospect’s current situation on an online video call Identify a prospect’s pain points and explore their root causes and impacts Coach a prospect to visualise the future state they would like to get to be resolving the problems identified Handle objections surfaced as the prospect moves towards closing the sale Understand why people buy professional services, and why they don’t buy Reduce buyer’s remorse and plan to develop the client relationship after the sale Curriculum Module 1: The Foundations for Selling Professional Services Lesson 1: The Purpose of Prospecting Lesson 2: The Selling Professional Services Skillset Lesson 3: Moving Beyond Prospecting Lesson 4: Script for the Webinar Follow-Up Call Module 2: Building a Case for the Sale Lesson 5: No Pain No Gain Lesson 6: Building a Case: Initial Diagnosis Lesson 7: Building a Case: Root Causes Lesson 8: Building a Case: Impacts Lesson 9: Building a Case: Shaping the Future State Lesson 10: Building a Case: The Gap Module 3: Closing the Sale Lesson 11: Selling is about Change Lesson 12: A Time to Close Lesson 13: Closing (At Last) Module 4: Evasion and Objections Lesson 14: Evasion Lesson 15: Handling Objections Lesson 16: Specific Example of Objections Part 1 Lesson 17: Specific Example of Objections Part 2 Module 5: After the Sale Lesson 18: Aftercare Lesson 19: Key Learning Points Pre-Course Requirements There are no pre-course requirements Additional Resources None Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel