5825 Model courses

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning: Learn from anywhere, whenever you want This course will ignite your coaching and training business, by teaching cutting-edge strategies to build a powerful online presence, attract your target audience and convert leads into loyal clients. This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Know how to design a structured and distinguished coaching offer Identify your niche and client's pain points Understand how to set smart marketing goals and craft a strong marketing message Know how to do email, Facebook and youtube marketing for fitness brands Understand how to create effective digital marketing game plans Learn how to create effective content for your audience and gain more followers Understand how to start your own YouTube channel as a fitness Know how to do keyword research in the right way Learn how to set up your lead ads on Facebook Gain knowledge about digital marketing strategies to develop your own brand Why Digital Marketing Training Course right for you? This Digital Marketing Training Course For Coaches and Trainers is ideal for fitness trainers and coaches who want to launch their online fitness businesses as well as fitness enthusiasts who enjoy experimenting with integrated advertising and marketing tools to develop their own brands. This course will provide you with the skills and knowledge necessary to boost your fitness business to a higher level by taking advantage of automation tools, and digital, email and Facebook marketing strategies. This course will help you understand how to design your own coaching offer by identifying your niche and client's needs and pain points. You learn simple techniques and methods to develop effective digital marketing game plans and set smart goals. This course covers general social marketing strategies that will help you create effective content for your audience and gain more followers. Additionally, you will learn how to launch your own YouTube channel as a fitness trainer and learn techniques for developing your own brand. Upon successful completion of this Digital Marketing Training Course For Coaches and Trainers, you will master the digital marketing strategies and techniques to build your fitness brand that will attract your desired audience. Digital Marketing Training Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Introduction Introduction Designing Your Coaching Offer & Finding Your Niche The Secret: You Are The Product Creating Your Ideal Coaching Persona How to Understand Your Client's Pain Points How to Find Your Coaching Niche Defining Your Coaching Offer Defining Your Coaching Offer Describing Your Coaching Offer Structuring & Differentiating Your Coaching Offer Your Marketing Game Plan Digital Marketing Game Plan How to Set Smart Marketing Goals How to Craft A Strong Marketing Message How to Choose The Right Marketing Channel Email Marketing for Coaches Email Marketing Introduction How to Build An Email List As A Coach Automated vs Manual Email Campaigns Your First Autoresponder Series The Best Subject Lines for Higher Open Rates How to Create An Effective Lead Magnet General Social Media Strategies Your Social Media Plan Create Content Your Audience Will Thank You For How to Create Content That Gets Shares 10 Tactics to Get More Followers More Ways to Get Shares & Likes YouTube Marketing As A Coach Starting A YouTube channel As A Coach How to Do Keyword Research The Right Way My YouTube Content Strategy More YouTube Marketing Tips Facebook The Pros And Cons of Facebook Ads How to Set Up Your Lead Ads In Facebook Setting Up Your Facebook Pixel Using Pixel Conversions for Cheaper Lead Ads Bonus: Personal Branding Personal Branding Intro Building A Personal Brand Why Authenticity is Key Coming Up With A Website Name Your Value Proposition Designing A Logo Who should take this course? This Digital Marketing Training Course For Coaches and Trainers is primarily aimed at: Fitness trainer Gym trainers Fitness model Fitness enthusiast Anyone who wants to build their fitness brand Anyone who is interested in starting a fitness business However, this course is not restricted to any single profession or field of work. This course can also benefit anyone who wants to learn more about digital marketing in order to enhance their own fitness goals. Entry Requirements There are no academic entry requirements for this Digital Marketing Training Course For Coaches and Trainers, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Digital Marketing Training Course For Coaches and Trainers assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning: Learn from anywhere, whenever you want This course will teach you the art of guiding others towards optimal health. You will empower yourself with expert coaching skills and a comprehensive understanding of nutritional principles, enabling you to inspire positive lifestyle changes and foster long-term well-being. This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Discover how much calories, carbohydrates, and fat should be consumed on a daily basis Understand the process to create diet charts for weight loss and muscle growth Understand the needs of clients and build a friendly relationship with them Know how to evaluate and follow up with client's eating habits Gain skills and knowledge in providing personal fitness counselling to clients Understand the basics of healthy dieting (vitamins, minerals, carbs, fat, calories, and protein Identify the best and most common proteins, fat and carbs sources Recognise the estimated daily requirements of proteins and carbs Know how to help your clients build muscle by optimizing meal plans Recognise the alternative healthy and nutritious food, and lifestyle changes to attain better health Know how to advise athletes on their dietary habits Why Diet and Nutrition Coach Training Course right for you? This course is ideal for individuals who want to understand the basics of nutrition science, such as nutritionists, nutrition coaches, dietitians and healthcare enthusiasts, as well as for individuals who desire to maintain a healthy lifestyle and gain knowledge about a balanced diet. The course gives insight into micronutrients and macronutrients and educates how they are significant for our health. You will learn about the fundamentals of good meal plans, nutrition theory, and tricks to design customised diet charts for your clients. This course will teach you the fundamental skills you need to become a successful professional nutrition coach, including how to build a friendly relationship with your clients, collaborate with them to set health and fitness goals they can achieve, and support them with effective meal plans and workout routine to lose weight and build muscles. This course will also equip you with the skills and knowledge you need to advise athletes on their dietary habits and the supplements, vitamins, and minerals people should take to keep their bodies healthy and fit in general. Upon successful completion of this course, you will have the skills and confidence to advise your clients on fitness and assist them in maintaining a diet routine in order to reach their desired fitness goals. Diet and Nutrition Coach Training Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Introduction The Roles & Responsibilitites Of A Diet Coach Calories Explained Macronutrients Explained The Different Types Of Carbs How Many Carb Does Your Body Need Meal Timing Explained Food Sources Explained Nutrition Theory Energy Metabolism Explained Aerobic vs Anaerobic Energy Metabolism Energy Metabolism Digestion Introduction Carbohydrate Digestion Protein Digestion Fat Digestion Food Digestion Client Assessment Client Interview How To Set SMART Dieting Goals How To Design Your First Diet Plan Body Mass Index Explained Working With Clients Determining Calorie Needs Helping Clients Lose Weight How To Create A Weight Loss Diet Breaking Through Fat Loss Plateaus Explaining Unexpected Weight Changes Helping Clients Build Muscle The Perfect Pre-Workout Meal The Perfect Post-Workout Meal The Best Muscle Building Foods Foods To Boost Testosterone what should you eat before bed to build muscle Famous Diets Explained Famous Diets Introduction Gluten-Free Diet Explained Low Carb Diet Explained Optimal Diets For Athletes Athlete Diets Introduction Endurance Training Ball Sports & Martial Arts Supplements Supplement Introduction BCAAs Fish Oil Caffeine Vitamins & Minerals Micronutrients Introduction Vitamin A Calcium Copper Iron Bonus: Coach & Client Relationship What clients expect from their coaches How to retain clients long-term Who should take this course? This Diet and Nutrition Coach Training Course is primarily aimed at: Nutritionist Dietitians Fitness trainer Gym trainers Fitness model Nutrition coaches Fitness enthusiast Health professionals Anyone who wants to lead a healthy life Anyone who is interested in learning how to design a fitness regimen However, this course is not restricted to any single profession or field of work. This course can also benefit anyone who wants to stay healthy, motivated, and energetic in their daily routine. Entry Requirements There are no academic entry requirements for this Diet and Nutrition Coach Training Course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Diet and Nutrition Coach Training Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning: Learn from anywhere, whenever you want You will experience the ultimate fusion of fitness and intensity with our HIIT Training And BodyWeight Exercise course. You will be trained with high-intensity training that helps to burn calories fast, boost metabolism and enhance overall endurance. This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Gain knowledge about HIIT training and workout Know how to progress with your HIIT workout routine Understand how to design an effective HIIT workout routine Gain a deeper understanding about the science behind nutrition Recognise the recommended daily intake of fat, protein, and carbs Determine the ideal calorie intake for a beginner Know how to perform various exercises that include jumping jacks, butt kicks, burpees, etc Learn how to incorporate supplements into your diet Identify a number of quality protein, fat and carb sources Why Body Weight Exercises & High Intensity Training Course right for you? This Body Weight Exercises & High Intensity Training Course is ideal for anyone who wants to learn how to do HIIT workouts at home and the fundamentals of HIIT Training and body weight exercises, such as gym trainers, weight training coaches, and fitness enthusiasts, as well as for individuals who wish to lose weight without joining a gym. This course will guide you through daily workouts while providing step-by-step instructions on how to design your own HIIT training regimen at home. This Body Weight Exercises & High Intensity Training Course will help you gain knowledge about various exercises that include jumping jacks, butt kicks, burpees, etc. You will gain a deeper understanding of nutrition science and discover how to add supplements to your diet. You will understand how much fat, protein and carbs you should intake on a regular basis in order to maintain your fitness goals. Finally, you will gain knowledge about a number of quality protein, fat and carb sources. Upon successful completion of this Body Weight Training Course, you will have the necessary expertise to perform HIIT workouts at home and the skills to establish yourself as a confident fitness coach and enhance your HITT and body weight training skills. This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example, progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Body Weight Exercises & High Intensity Training Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Introduction What You Will Learn In The Course Workout The Problem With Traditional Cardio What Is HIIT How To Design Your HIIT Workout The Right Warm-Up Warm-Up & Cool Down Routine The HIIT Workout Explained Complete Home HIIT Workout Walkthrough How To Progress With Your HIIT Workouts Bonus: Should You Train Fasted. Exercise Videos (use these to Change up Your Workout) Jumping Jacks Burpees Bodyweight Squat Butt Kicks Superman Side Lunge With A Twist Diet Calorie Explained Determining Your Ideal Calorie Intake Macronutrients Explained How Much Protein Should You Eat How Much Fat Should You Eat How Many Carbs Should You Eat Food Sources Introduction Quality Protein Sources Quality Carb Sources Quality Fat Sources The Best Supplements For Beginner Who should take this course? This Body Weight Training Course is primarily aimed at: Nutritionist Fitness model Gym trainers Fitness enthusiast Novice gym goers Weight training coaches Anyone who wants to learn about HIIT training Anyone who needs assistance with maintaining body weight However, this course is not restricted to any single profession or field of work. This course can also benefit anyone who wants to learn more about HIIT and weight training in order to stay fit and healthy. Entry Requirements There are no academic entry requirements for this Body Weight Training Course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Body Weight Training Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Enrol in our Diet and Nutrition Coach Training Course today and learn how to help individuals achieve their health and wellness goals. So, don't wait any longer to take control of your health and career. Enrol in our Diet and Nutrition Coach Training Course today! Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

In this lively interactive workshop we will explore the challenges faced by leaders of schools when tackling inclusion issues. We develop the concept of the leader as being central to the web of an organisation and the web of inclusion. Information flows freely to and from the leaders and interconnections are a premium. We explore shared leadership and consensus building using the Native American ‘Medicine Wheel’ to guide and structure our management of change. Course Category Inclusion Description In this lively interactive workshop we will explore the challenges faced by leaders of schools when tackling inclusion issues. We develop the concept of the leader as being central to the web of an organisation and the web of inclusion. Information flows freely to and from the leaders and interconnections are a premium. We explore shared leadership and consensus building using the Native American ‘Medicine Wheel’ to guide and structure our management of change. Testimonials ‘Inclusive practice has become more daring, more radical, more inspirational, more inclusive. How exciting and encouraging!’ ‘What a moving and energising day – there is so much we can do together’ Learning Objectives Increased confidence regarding developing leadership for inclusive practice in mainstream schools Access to a wider range of practical strategies to impact on team building Deeper understanding of developing vision and consensus Opportunity to reflect on professional attitudes and behaviour towards staff, parents and pupils New skills and processes to make inclusion successful Who Is It For? Heads and Deputies Leaders Managers of Chidren’s Centres Managers of Early Years settings Local Authority Support Services Course Content The course answers the questions: How to get a team thinking and working more inclusively? How to create and share my vision? Where do I start to think about developing a more inclusive setting? How can I get the best out of my team? We will cover a range of areas including: Establishing a welcoming team Building Vision and values Developing Trust Creating inclusive staff teams and communities of acceptance Creative Team problem solving Organisational models Curriculum access and curriculum design for inclusion Work with parents Consensus building If you liked this course you may well like: LEADERSHIP: CREATING AND SHARING YOUR VISION

Course Category Team Building and Leadership Visioning and Problem Solving Strategic Work Online Course now available via Teachable Platform – Chairing Meetings Learn at your own pace… lots of text and video support Description Meetings can be dreadful and bad chairing makes them worse. On this day we look at transformational person centred approaches to approaching the chairing of meetings. We provide deeper insights into the psychological processes that make this role challenging. ‘Best Saves’ for those really difficult moments when chairing meetings are creatively explored. We provide a practical, skill based and creative approach best delivered over 2 days. Testimonials “One of the most valuable things I have come across in the whole year” Learning Objectives To identify characteristics of meetings that matter- what excellent chairing looks like To strengthen person centred dimensions to chairing meetings To clarify the meetings we never want to be part of To create a visual graphic and words that uniquely illuminate what great meetings and chairing looks like To explore the various hats that group members and chairs can wear For participants to improve their chairing skills by receiving feedback To explore how to bring creativity into stuck meetings To Explore psychodynamic processes of resistance, projection, splitting and transference- as well as how to process these dynamics Who Is It For? Anyone who has to chair meetings Course Content Setting a Good tone/Exploring the ‘whole elephant’ – story so far of experience in chairing meetings – good and bad meetings – graphiced timeline and highs and lows of story so far Meetings I do not want – negative chairing…. Thinking Hats and Values – linked to role of chair – where are hats when things are going well and where are they when things are not? Our shared vision for great meetings and excellent chairing? Personal planning for future chairing – what do I need to get better at – what should I manage? Specific skill teaching – re when things go wrong – eg tears, personal attacks, talking in side conversations, silent members, lack of contribution, anger and so on…‘best saves’ explored with group – using live role play – with one chair Solution Circle demonstration – chairing skills/problem solving modelled – approach when teams stuck… Emotional elements of chairing – ‘its not personal’ – splitting, projection, transference explored and ‘handling projections’ activity Vision and Road Blocks – small groups chaired and minuted – creative problem solving – Blocks to vision of great meetings creatively removed or worked around

This radical way of building empathy is inspired by the work of the ‘Roots of Empathy’ organisation in Canada. Roots of Empathy (ROE) is dedicated to building caring and peaceful societies through the development of empathy in children. It is a parenting education programme for elementary school students (between the ages of 3 to 14 years) based on monthly visits to the classroom by a parent and infant from the school neighbourhood. Course Category Behaviour and Relationships Autism and Communication Meeting emotional needs Description This radical way of building empathy is inspired by the work of the ‘Roots of Empathy’ organisation in Canada. As Mary Gordon founder of this way of working describes: ‘By regular visits to the classroom of local mums and their children build an empathic relationship with the baby.MARY GORDON Roots of Empathy (ROE) is dedicated to building caring and peaceful societies through the development of empathy in children. It is a parenting education program for elementary school students (between the ages of 3 to 14 years) based on monthly visits to the classroom by a parent and infant from the school neighbourhood. We teach teachers and educators to help children to observe, over the school year, how their baby forms an attachment to his or her parent. Children are encouraged to record how the infants develop. The children learn to spot their babies cues and unique temperament, while celebrating developmental milestones. Children are prepared for responsible and responsive parenting as they increase their knowledge about human development, learning, and infant safety. The baby project program brings about the development of empathy and emotional literacy: As children learn to take the perspective of others they are less likely to hurt through bullying, exclusion, aggression, and violence. Children learn how to challenge cruelty and injustice in their own classroom. Messages of social inclusion and activities that are consensus-building contribute to a culture of caring that changes the tone of the classroom. Involving fathers and men provides rich models of male nurturance Testimonials ‘13% increase in empathy scores for our year 1s’ ‘Years 2s empathy had increased by 35%’ ‘Now that I am older I can be happy for other people’ (6 year old) ‘Everyone is special – thats the truth – but when I was small I thought its not fair when someone got a present and I didn’t’ (7 year old) Dramatic improvements in children taking responsibility for actions and being less defiant over the year of the project. Learning Objectives Understanding of method and approach to building empathy with babies Full understanding of background to this approach Practical advice received as to how to set up baby project in classrooms across school Who Is It For ? Teachers School leaders Project Coordinators Social Care Course Content We will provide theoretical and evidence back ground to impact of this work. We will describe existing UK school based work. We will inspire staff in attendance to want to actively engage in this work There may even be a baby to hold!!

Wouldn't sales be a 'walk in the park' without challenging customers? Why is it that some customers are so difficult to please, so quick to call 'foul' at the slightest blip and so mean with their gratitude after we've bent over backwards to accommodate them? Whether we are looking at prospective or existing customers, there is a toolkit for dealing with the most challenging of them. This course will help participants: Use broad open questions to give the customer a platform for their opinions or issues Improve listening skills to really understand what's behind the customer's challenging style Probe specific phrases to show listening and earn deeper disclosure Use silence to let challenging customers 'blow off steam' Understand the negative impact of certain phrases on a challenging customer Summarise effectively and reassure the customer of our understanding of their needs Recognise the 'behaviour cycle' and avoid emotional escalation Understand 'transactional analysis' and how to bring people from 'child' to 'adult' state Create loyalty in customers who are slow to give trust 1 What makes a customer 'challenging'? Why customers challenge us - understanding their drivers 'Wearing their shoes' - seeing things from their perspective Understanding our own personality style How to flex with a style that is different from our own Ways to quickly recognise a customer's style The benefits of flexing with a challenging customer's style 2 Practical exercise - forum theatre Participants take it in turns to deal with the trainer (who plays the role of the challenging customer) Observers stop the action when they hear or see something they deem wrong The participant in the seat gets a chance to use a suggested alternative line The participant who makes the suggestion has the chance to occupy the seat and deliver it themselves Frequent feedback from the trainer as to how the participant's words are making him feel Opportunities to rewind the action if an ill-advised line is suggested and delivered Flipchart for capturing what worked, what didn't work and why Mehrabian principle - the importance of body language and tone over words used 3 Questioning and listening skills How to use open questions to get the customer talking What questions to avoid and why The use of pauses and silence to reduce tension and build trust What listening is and what it isn't Question funnelling - how to earn deeper disclosure through probing The power of summary 4 Transactional analysis explained What is transactional analysis (TA)? Exploring the TA states and why people behave in that way under pressure How to bring challenging customers to 'adult' state to reduce tension How 'parent' or 'child' behaviours can be inadvertently triggered Understanding the 'behavioural cycle' and how to break it Mini-role play 'vignettes' to demonstrate real time impact of ill-chosen words 5 How to build trust with challenging customers Techniques for placating current challenging customers Methods that the participants have already used effectively - understanding why those methods worked and how other participants can model them Participants' experiences of trust having been lost - understanding why those experiences had that negative outcome How to 'go the extra mile' with challenging customers 6 Bringing a 'real' challenging customer to life Participants give the trainer a brief profile of a specific challenging customer of theirs 5-10 minute roleplay in which the trainer brings that individual to life Observing participants - without interrupting - make notes on what is and isn't working Trainer stops the action half-way through to give feedback on how he is feeling Participant goes back into the roleplay having recalibrated their approach based on feedback Observers give feedback on what did and didn't work Trainer comes out of character to explain the impact of the participant's words and behaviours 7 Wrap-up Key learnings from each participant Individual action planning - steps that can and will be implemented in the workplace

This complete training program comprising levels 1 and 2 is divided into multi-sequential sections to let you gain comprehensive knowledge and understanding of SQL and data analysis. This two-level course is designed to kickstart your SQL knowledge and perform various data analysis tasks and implement SQL in projects independently and efficiently.

ITIL® 4 Leader: Digital and IT Strategy: Virtual In-House Training The ITIL® 4 Leader: Digital and IT Strategy (DITS) is one of the two modules in the ITIL® 4 Strategic Leader (SL) certification scheme. The other module in the SL designation is the ITIL® 4 Strategist: Direct, Plan & Improve. Accredited training for the ITIL® 4 Strategic Leader modules is mandatory to enable full understanding of the core material. The ITIL ® 4 Digital and IT Strategy certification focuses on enabling business success through the creation of digital and IT strategies. The IT and Digital Strategy certification adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to a strategic level among business leaders and aspiring leaders. The ITIL® 4 Digital and IT Strategy course is based on the ITIL® 4 Digital and IT Strategy exam specification from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, you will acquire relevant knowledge to pass the certification exam. The core learning material in the course is supported by interactive case study, discussions and activities. What You Will Learn The ITIL ® 4 Digital and IT Strategy course covers the content in relation to the following learning outcomes of the exam specification for ITIL ® 4 Digital and IT Strategy: Demonstrate the use of the ITIL guiding principles in Digital and IT Strategy decisions and activities Understand how to leverage digital strategy to react to digital disruption Understand the relationship between the concepts of Digital and IT Strategy, the service value system and the service value chain, and explain how to utilize them to create value Understand how an organization uses Digital and IT Strategy to remain viable in environments disrupted by digital technology Understand strategic approaches made possible by digital and information technology to achieve customer/market relevance and operational excellence Understand the risks and opportunities of Digital and IT Strategy Understand the steps and techniques involved in defining and advocating for a Digital and IT Strategy Understand how to implement a Digital and IT Strategy Key Concepts of Digital and IT Strategy Digital, Information, and Communication Technology Digital Transformation Services, Products, and Competitive Advantage Tiers of Strategy Business Models Operating Models Strategy and the Service Value System Opportunity and Demand Value Governance ITIL® Guiding Principles Continual Improvement ITIL® Practices What is Vision? Disruptions Vision Digital Disruptions Balanced Strategic Focus Positioning Tools for Digital Organizations Assignment 1: Digital Disruption and Digital Positioning Where Are We Now? Environmental Analysis Opportunity Analysis Digital Readiness Assessment How Do We Get There (Strategic Planning) Strategy Planning Financial Aspects of Digital and IT Strategy Business Models for Strategy Planning Portfolio Optimization How Do We Get There (Strategic Approaches) Strategic Approaches for Digital Organizations Strategic Approaches for Operational Excellence Strategic Approaches to Evolution Strategic Approaches to Social Responsibility and Sustainability Assignment 2: Strategic Approaches for Digital Organizations Take Action (Managing Strategic Initiatives) How Strategies are Implemented Coordinating Strategy and Strategic Initiatives Leading Digital Transformation Digital Leadership Assignment 3: Strategy Planning and Communication Did We Get There? (Measuring Strategy) Key Facts About Measurement Measuring a Strategy Instrumenting Strategy How Do We Keep the Momentum Going Long-Term Momentum: Ensuring Organizational Viability Short-Term Momentum: Parallel Operation Assignment: Digital Strategy in VUCA Environment Managing Innovation and Emerging Technologies Managing Innovation Formal Approach to Innovation Management Culture that Supports Innovation Approaches to Innovation Evaluating and Adopting Emerging Technology Managing Strategic Risk Risk Management Risk Identification Risk Posture Risk Treatment

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