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14 in 1 "Solidworks" Bundle only at £100 Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Tired of browsing and searching for course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Solidworks bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries on Solidworks and help you along your learning journey. Advanced audio-visual learning modules of these Solidworks courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Solidworks, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Bundle Consists of the following Premium courses: Course 01: Solidworks: Beginner to Advanced Course 02: Solidworks Foundation Training Course 03: Finite Element Analysis Using Solidworks Course 04: Drawing and Illustration Level 2 Course 05: Digital Art - Sketching In Photoshop Course 06: Diploma in Animation Design Course 07: Level 2 Adobe Graphics Design Course Course 08: Adobe Illustrator CC Masterclass Course 09: Advanced Diploma in User Experience UI/UX Design Course 10: Video Editing Course 11: Toon Boom: Create Your First Character Course 12: Freelancing on UpWork Course 13: Essential IT Skills Level 3 Course 14: Decision Making and Critical Thinking Enrol now in Solidworks to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your expertise and essential knowledge, which will assist you in reaching your goal. Curriculum of this Bundle Course 01: Solidworks: Beginner to Advanced Introduction About the course Course concept Getting to Know Solidworks Creating a New Document User Interface Mouse Movements - Sketch Mouse Movements - Part Sketch Creating a Sketch Document Basic Sketch Tools Dimensions and Relations Mirror Entities Linear and Circular Sketch Pattern Units Sketch to Part Conversion Opening/Saving Part Document Part Modeling Basics Extruded Boss Base Extruded Boss Base Additional Extruded Cut Sketch on the Part Sketch on the New Plane Draft Shell Fillet and Chamfer Convert and Offset Entities Lofted Boss Revolved Boss Swept Boss Part and Sketch Modification Part Modeling Advanced 3D Sketch Density and Material Measuring Tools Linked Dimensions Equations Mirror Hole Wizard Reference Geometry Feature Scope Configurations And Design Table Creating a Design Table Adding Configurations Assembly Basics Inserting Part Relative to the Origin Inserting Parts Relative to Planes Standard Mates Move Components Mirror Component Assembly Advanced Distance and Angle Profile Centre Symmetry and Width Path Mate Linear Coupler Collision Detection Interference Detection Assembly Features Subassembly Drawing Basics Creating a Drawing Sheet Orthographic Views and Edit Sheet Projected View and View Properties Smart Dimension and Model Item Saving Options Relative to Model View View Auxiliary View Detail View Broken Out Section Break View Alternate Position View View Focus Drawing Advanced Bill of Materials (BOM) Bom Sort Missing Item in Bom Custom Properties Equations in Bom Show/Hide Component Linked Notes Measuring Tool Isometric View Appearance, Scene and Rendering Applying Materials Appearance Working with Woods Working with Glass Scene Light Camera Decals Text Options Rendering Panel Schedule Rendering Animation Creating Motion Study Animation Wizard Applying Motor Appearance and Camera Position Walkthrough Part-1 Walkthrough Part-2 How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course ) Hard Copy Certificate: Free (For The Title Course ) CPD 145 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this bundle. Requirements Our course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included P.S. The delivery charge inside the UK is £3.99, and the international students have to pay £9.99.

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This treatment is an innovative technique which uses dissolvable sutures to lift and elongate the eye to create a more almond shape whilst lifting the brow tail to create a feminine effect. This non-invasive procedure works by inserting a blunt cannula and a dissolvable thread discreetly under the surface of the skin. The thread provides a source of tension which will gradually attach itself to the tissue and stimulate the body's collagen production. Additionally included in this course you will learn how to provide pixie nose lift treatments for your clients. This technique is popular as it's the most cost-effective and offers a great option for those wanting to build up the effect of the lift over time. Course Entry Requirements: This course is suitable for those with or without a medical background. It is designed to provide the student with the ability to seek employment or start their own business upon qualification. At a minimum, students will be required to be qualified for at least one of the following: Medically qualified as a nurse, doctor or dentist with current registration with the NMC, GMC or GDC. NVQ Level 3 in Beauty Therapy, ITEC or HND 12 months of needling experience 6 Months of micropigmentation experience and Anatomy & Physiology Level 3 If your qualification does not appear above, we offer a fast track access course for those completely new to the industry.  Course agenda Background of PDO Threads Health & safety In-depth anatomy and physiology Emergency protocols Product knowledge Sourcing clinical oversight (Prescriber) Complications prevention Client suitability Equipment use Needle stick injury protocol Pain management with the use of injectable anaesthetic Adverse effects Complications management Emergency Protocols Anaphylaxis Aftercare Consent forms Consultation process Client selection Live demonstrations Live model experience Recommended treatment charges Insurance Legalities Advance your training with our complete PDO Threads training package Take your training to the next level by enrolling on our complete PDO Thread training package. Included within this package: PDO COG Threads PDO Mono Threads Fox Eye Thread Lifts Pixie Nose Tip Lifts Check out the package here Course Benefits Student Benefits Advanced Skill Development: This course provides students with specialised training in the techniques of thread lifting specifically for creating the fox eye and pixie lift effects. It allows students to expand their skill set and offer unique and in-demand treatments to their clients. Increased Client Satisfaction: With the growing popularity of the fox eye and pixie lift trends, clients are actively seeking practitioners who can deliver these desired outcomes. By mastering these techniques, students can meet their client's expectations and provide them with the desired eye and facial rejuvenation results. Higher Earning Potential: As students acquire specialised skills in the fox eye and pixie lift thread techniques, they can command higher fees for these advanced treatments. The ability to offer unique and sought-after procedures often translates into increased earning potential for practitioners. Career Advancement Opportunities: With expertise in the fox eye and pixie lift thread techniques, students may have more opportunities for career advancement. Client Benefits Expertise in Trending Procedures: Clients can be confident that their practitioner is trained and knowledgeable in the specific techniques required to achieve the fox eye and pixie lift effects. This expertise increases the likelihood of achieving desired results. Personalised Treatment Plans: Practitioners who have completed this training can provide clients with tailored treatment plans based on their unique facial features and desired outcomes. This customised approach helps ensure client satisfaction. Safe and Effective Procedures: Clients can trust that their practitioner is skilled in performing thread lifting procedures safely and effectively, minimising the risk of complications and ensuring a positive treatment experience. Natural-looking Results: The fox eye and pixie lift thread techniques aim to enhance natural beauty and create subtle yet noticeable improvements. Clients can expect results that look natural, youthful, and in harmony with their overall facial aesthetics. Earning Potential The earning potential and salary expectation for practitioners who have completed the Fox Eye & Pixie Lift Thread Training Course can vary based on several factors. These factors include the practitioner's location, years of experience, client base, and the pricing structure of their services. By acquiring the skills and expertise in performing the fox eye and pixie lift thread techniques, practitioners can attract clients who are specifically interested in these procedures. This specialisation and ability to meet the growing demand for these treatments can contribute to higher earning potential.

**Don't Spend More; Spend Smarter** Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Personal Finance will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate skills for your next promotion, this Personal Finance will help you keep ahead of the pack. The Personal Finance incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your expertise and essential knowledge, which will assist you in reaching your goal. Further, this Personal Finance will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in this job sector. Consequently, you'll sharpen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Personal Finance, you can equip yourself with the essentials to keep you afloat in the competition. Along with this Personal Finance course, you will get 10 premium courses, an original Hardcopy, 8 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Personal Finance Bundle Consists of the following Premium courses: Course 01: Professional Personal Finance Course Course 02: Introduction to Accounting Course 03: Accounting and Bookkeeping Level 2 Course 04: Level 3 Tax Accounting Course 05: Financial Analysis Course 06: Level 2 Financial Planning and Management Course Course 07: Investment Course 08: Stock Market Investing for Beginners Course 09: Microsoft Excel Training: Depreciation Accounting Course 10: Financial Modeling Using Excel Course 11: Advanced Diploma in MS Excel So, enrol now to advance your career! Benefits you'll get choosing Apex Learning: Pay once and get lifetime access to 8 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But with this special offer, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! PS The delivery charge inside the UK is £3.99, and the international students have to pay £9.99. Curriculum: Course 01: Professional Course Section 01: Introduction Section 02: Personal Finance Section 03: Personal Expenses and Income Section 04: Savings Section 05: How to Manage Your Personal Finance Using Free Budgeting Software Course 02: Introduction to Accounting Accounting Fundamental What is Financial Accounting Accounting Double Entry System and Fundamental Accounting Rules Financial Accounting Process and Financial Statements Generates Basic Accounting Equation and Four Financial Statements Define Chart of Accounts and Classify the accounts External and Internal Transactions with companies Short Exercise to Confirm what we learned in this section Accounting Policies What are Major Accounting Policies need to be decided by companies Depreciation Policies Operational Fixed Asset Controls Inventory Accounting and Controls Revenue Accounting and Controls Course 03: Accounting and Bookkeeping Level 2 Introduction to the course Introduction to Bookkeeping Bookkeeping systems Basics of Bookkeeping The functionality of bookkeeping On a personal note Course 04: Level 3 Tax Accounting Tax System and Administration in the UK Tax on Individuals National Insurance How to Submit a Self-Assessment Tax Return Fundamentals of Income Tax Advanced Income Tax Payee, Payroll and Wages Capital Gain Tax Value Added Tax Import and Export Corporation Tax Inheritance Tax Double Entry Accounting Management Accounting and Financial Analysis Career as a Tax Accountant in the UK Course 05: Financial Analysis Introduction Profitability Return Ratio Liquidity Ratio Operational Analysis Detecting Manipulation Course 06: Level 2 Financial Planning and Management Course Personal Finance Calculations Saving for Retirement Building Credit to Buy a Home Personal Finance Guides for Beginners Cashflow Management Budgets and Money Management Course 07: Investment Introduction to Investment Types and Techniques of Investment Key Concepts in Investment Understanding the Finance Investing in Bond Market Investing in Stock Market Risk and Portfolio Management Course 08: Stock Market Investing for Beginners Module 01: Introduction to the Course Module 02: Introduction to Stocks Module 03: Money Required for Primary Investment Module 04: Opening an Investment Account Module 05: Brokerage Account Walkthrough Module 06: Finding Winning Stocks Module 07: Earning from Dividends Module 08: Diversifying Portfolio Module 09: Investment Plan Module 10: Rebalancing Portfolio Module 11: Understanding Order Types Module 12: Investment Tax Module 13: Investment Rules: Rule-1 Module 14: Investment Rules: Rule-2 Module 15: Investment Rules: Rule-3 Module 16: Investment Rules: Rule-4 Module 17: Investment Rules: Rule-5 Module 18: Stock Market Dictionary Module 19: Setting Up the Trading Platform Course 09: Microsoft Excel Training: Depreciation Accounting Introduction Depreciation Amortization and Related Terms Various Methods of Depreciation and Depreciation Accounting Depreciation and Taxation Master Depreciation Model Conclusion Course 10: Financial Modeling Using Excel Welcome to the Course! Get the Overview of What You'll Learn Planning your Financial Model Building a Model Template Projecting the Income Statement Projecting the Balance Sheet Projecting Cash Flows Advanced Financial Modeling BONUS LESSON: Top 5 Excel Features for Financial Modellers Course 11: Advanced Diploma in MS Excel Microsoft Excel 2019 New Features Getting Started with Microsoft Office Excel Performing Calculations Modifying a Worksheet Formatting a Worksheet Printing Workbooks Managing Workbooks Working with Functions Working with Lists Analyzing Data Visualizing Data with Charts Using PivotTables and PivotCharts Working with Multiple Worksheets and Workbooks Using Lookup Functions and Formula Auditing Sharing and Protecting Workbooks Automating Workbook Functionality Creating Sparklines and Mapping Data Forecasting Data Excel VBA Data Management CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Ouris fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones, so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course; it can be studied in your own time at your own pace. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Introduction to REBT: Rational Emotive Behaviour Therapy Rational Emotive Behaviour Therapy (REBT) is a talk-based therapy grounded in the principle that the way in which a person responds to events in their lives is just as important as the events themselves. REBT also emphasises the role of dysfunctional thought patterns in the maintenance of psychological distress. In this course, you will learn about the theory underpinning REBT and the techniques that REBT therapists use to help their clients lead happier lives.   You Will Learn: The origins of REBT The problems that respond well to REBT How REBT is delivered The ABC model, the framework at the heart of REBT and how it is used to help clients resolve emotional distress The practical interventions used by REBT therapists during and between therapy sessions Benefits of Taking this Course: If you are thinking of pursuing a career as a psychotherapist, this course will provide you with a valuable introduction to an influential school of therapy If you wish to seek personal therapy, this course will help you decide whether REBT may be helpful for you If you support someone who is receiving REBT or a similar therapy, this course will help you understand how their treatment works If you are interested in mental health, this course will provide you with an insight into the relationship between thinking styles and wellbeing

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Duration 2 Days 12 CPD hours This course is intended for The course is designed for individuals who want to gain in-depth knowledge and practice in the discipline of managing requirements (Business Analysts, Requirements Engineers, Product manager, Product Owner, Chief Product Owner, Service Manager, Service Owner, Project manager, Consultants) Overview Students should be able to demonstrate knowledge and understanding and application of Requirements Engineering principles and techniques. Key areas are: Requirements Engineering framework The hierarchy of requirements Key stakeholders in the framework Requirements elicitation Requirements modelling Requirements documentation Requirements analysis Requirements validation Requirements management The Business Analyst role analyzes, understands and manages the requirements in a customer-supplier relationship and ensures that the right products are delivered.The practical course provides in-depth knowledge and practice in Requirements Engineering. Course Introduction Let?s Get to Know Each Other Course Overview Course Learning Objectives Course Structure Course Agenda Introduction to Business Analysis Structure and Benefits of Business Analysis Foundation Exam Details Business Analysis Certification Scheme What is Business Analysis? Intent and Context Origins of business analysis The development of business analysis The scope of business analysis work Taking a holistic approach The role and responsibilities of the business analyst The competencies of a Business Analyst Personal qualities Business knowledge Professional techniques The development of competencies Strategy Analysis The context for strategy The definition of strategy Strategy development External environmental analysis Internal environmental analysis SWOT analysis Executing strategy Business Analysis Process Model An approach to problem solving Stages of the business analysis process model Objectives of the process model stages Procedures for each process model stage Techniques used within each process model stage Investigation Techniques Interviews Observation Workshops Scenarios Prototyping Quantitative approaches Documenting the current situation Stakeholder Analysis and Management Stakeholder categories and identification Analysing stakeholders Stakeholder management strategies Managing stakeholders Understanding stakeholder perspectives Business activity models Modelling Business Processes Organizational context An altrnative view of an organization The organizational view of business processes Value propositions Process models Analysing the as-is process model Improving business processes (to-be business process) Defining the Solution Gab analysis Introduction to Business Architecture Definition to Business Architecture Business Architecture techniques Business and Financial Case The business case in the project lifecycle Identifying options Assessing project feasibility Structure of a business case Investment appraisal Establishing the Requirements A framework for requirements engineering Actors in requirements engineering Requirements elicitation Requirements analysis Requirements validation Documenting and Managing the Requirements The requirements document The requirements catalogue Managing requirements Modelling the Requirements Modelling system functions Modelling system data Delivering the Requirements Delivering the solution Context Lifecycles Delivering the Business Solution BA role in the business change lifecycle Design stage Implementation stage Realization stage Additional course details: Nexus Humans Business Analysis - Requirements Engineering training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Business Analysis - Requirements Engineering course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for System installers System integrators System administrators Network administrators Solutions designers Overview After completing this course, you should be able to: Explain transactional service activation and how it relates to business requirements Explain the benefits and uses of Cisco NSO Explain how Cisco NSO communicates with network devices Understand the NETCONF protocol and be able to read and write simple YANG models Install NSO and describe how NSO uses NETCONF and the Device Manager component Understand the difference between devices that are fully NETCONF capable and those that are less or not NETCONF capable Explain the YANG service model structure Describe how YANG is used with NSO, create and deploy a service, and explain NSO FASTMAP Design and manage services with YANG models Perform NSO configuration and basic troubleshooting, and describe the following NSO features: integration options, alarms and reporting, scalability and performance options, and available function packs Use logs to troubleshoot the Cisco NSO deployment and check NSO communication with network devices Explain the mapping logic of service parameters to device models and consequently to device configurations Describe the use of different integration options and APIs Explain the use of Reactive FASTMAP for manipulating and implementing advanced Network Functions Virtualization (NFV) components Describe the use of feature components and function packs Define and explain the European Telecommunications Standards Institute (ETSI) Open Source NFV Management and Orchestration (MANO) principles and solution Work with the alarm console, and understand the NSO alarm structure and how it conforms to modern network operations procedures The Cisco NSO Essentials for Programmers and Network Architects (NSO201) v. 4.0 course introduces you to Cisco© Network Services Orchestrator (NSO). You will learn to install Cisco NSO and use it to manage devices and create services based on YANG templates with XPath. This course provides an overview of NSO as a network automation solution, as well as introductions to NETCONF, YANG, and XPath. You will learn about managing devices and creating device templates, service management and service package creation, network element drivers, interfacing with other systems using APIs, configuring and troubleshooting system settings, managing alarms and reporting, configuring NSO for scalability and performance, and capabilities that can be added to Cisco NSO. Introduction to Cisco NSO Meeting Challenges with Orchestration Challenges of Network Management Challenges of Network Orchestration NSO Features and Benefits That Meet Challenges Standardized Approach What Is NSO? Logical Architecture Components What Does NSO Do? Orchestration Use Cases How Does NSO Work? Introduction to NETCONF and YANG Packages Mapping Logic Network Element Drivers (NEDs) Resources and Training Resources Training Get Started with Cisco NSO Installing Cisco NSO Setup Overview Cisco NSO Local Installation Installing NEDs Using NetSim NETCONF Overview Challenges of Network Management Introduction to NETCONF NETCONF Operation Device Manager Device Manager Overview Device Configuration Management Device Connection Management Templates and Groups Other Device Management Tools Service Manager Essentials YANG Overview Introduction to YANG Other Representations of YANG Data Types XPath Overview Basic YANG Statements Can You Spot the Error? Using Services Package Architecture Creating a Service Package Sample Service Configuration Service Template YANG Service Model Deploying a Service Model-to-Model Mapping Mapping Introduction Mapping Logic FASTMAP Template Processing Service Design and Cisco NSO Programmability Service Design Service Design Overview Top-Down Approach Bottom-Up Approach Device Configuration Service Model Service Management Service Management Tasks Service Lifecycle Management Guidelines NSO Programmability Introduction NSO Programmability Overview Python Service Skeleton Creating a Service YANG Model Creating a Service Template Template Processing with Python Cisco NSO Flexibility System Configuration and Troubleshooting System Configuration System Troubleshooting Integration Integration Options NETCONF Server Web Integration SNMP Agent Alarm Management and Reporting Alarm Management Reporting Scalability and Performance High Availability High-Availability Cluster Communications Clustering Layered Service Architecture Addressing Performance Limitations Components and Function Packs Function Packs NFV Orchestration Reactive FASTMAP

Learn the basic principles of good programme management using the MSP® approach and prepare for the Foundation and Practitioner examinations on this accredited programme. Duration: 5 days (32.5 hours) Our MSP® Foundation and Practitioner course is designed to teach the basic principles of good programme management in line with the Principles, Themes and Processes described in the MSP® approach. It also prepares delegates for the Foundation and Practitioner examinations. This course is designed for anyone who needs to understand programme management and the practical application of MSP® and to gain the MSP® Foundation and Practitioner qualifications. Delegates should have an understanding of and preferably experience in the issues surrounding business change The MSP® Foundation and Practitioner Course is based upon the “Managing Successful Programmes – 5th Edition” which describes “best practice” guidance for handling all types of transformational change programmes. These are intensive modules and require delegates to undertake some evening work in their own time. Objectives  By the end of the course you will be able to: Describe the differences between programmes and projects Describe the Principles, Themes and Processes as described in the MSP® - 5th Edition Practice the application of MSP® Prepare for both the MSP® Foundation and Practitioner Exam Please note that examinations are the responsibility of the examination board, PEOPLECERT and must be organised separately by each person attending. Content Introduction Introduction – what is, and why use, Programme Management The Three Lenses of the MSP® FrameworkMSP PrinciplesMSP ThemesMSP Processes The Themes Overview – introduction to the seven Themes Organization – roles, accountabilities, responsibilities Design – Vision, Benefits, Risk, Target Operating Model Justification – Business case and financial planning Structure – Delivery approaches, Planning and control Knowledge – Knowledge and Information management Assurance – Assurance at multiple levels approach and planning Decisions – Decision-making, Issue and Risk resolution approaches, Data-gathering and options analysis The Processes Overview – the seven processes Identify the Programme – initial justification Design the Outcomes - establishing solid foundations Plan Progressive Delivery – build on the programme design Deliver the Capabilities– oversee programme delivery Embed the Outcomes – adopting new ways of working and realize the benefits Evaluate new information – collecting, evaluating, analysing and presenting new information Close the Programme – final assessment and release resources Practitioner Workshop and Examination MSP® Practitioner Examination Objectives and Guidance MSP® Review MSP® Practitioner Examination Workshops MSP® Practitioner Examination MSP® Foundation and Practitioner Examinations The MSP® Foundation Exam is of 1 hour duration and consists of 60 multiple choice questions. A Pass is 36 correct answers, 60%.   The MSP® Practitioner Exam is a written paper of 2.5 hours duration. There are 70 Objective Test style questions to be answered in the 2.5 hours and the candidate may use an annotated manual. The candidate must score 42/70, 60%, to be successful. Presented in association with aims4change, a PEOPLECERT Accredited Training Organisation. MPS® is a Registered Trade Mark of AXELOS Limited.

Customer Service Level 1 This meticulously designed course equips you with unrivalled Customer Service skills, essential for scaling the corporate ladder. From mastering Customer Service Fundamentals to proactive Customer Management, your path to exceptional Customer Service starts here. Learning Outcomes: Explain the role of CRM in Customer Service. Demonstrate Customer Service best practices. Interpret customer loyalty on Customer Service. Evaluate the Grow Customer Service Model. Critique the roles of a Customer Service Manager. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Customer Service Level 1 Syllabus Customer Service & Care: Master the basics of Customer Service and CRM to create a customer-focused organization. Great Customer Service: Develop skills in empathy and call centre effectiveness for world-class Customer Service. Customer Service Models: Apply the Grow Service Model and defusing techniques for enhanced Customer Service. Customer Management: Understand proactive management cycles and roles for effective Customer Service. Customer Rapport: Learn strategies for building rapport and driving customer loyalty in Customer Service.