Booking options
£5
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Customer Service Level 1
- 30 Day Money Back Guarantee
- Completion Certificate
- 24/7 Technical Support
Highlights
On-Demand course
1 hour
All levels
Description
Customer Service Level 1
This meticulously designed course equips you with unrivalled Customer Service skills, essential for scaling the corporate ladder. From mastering Customer Service Fundamentals to proactive Customer Management, your path to exceptional Customer Service starts here.
Learning Outcomes:
Explain the role of CRM in Customer Service.
Demonstrate Customer Service best practices.
Interpret customer loyalty on Customer Service.
Evaluate the Grow Customer Service Model.
Critique the roles of a Customer Service Manager.
More Benefits:
LIFETIME access
Device Compatibility
Free Workplace Management Toolkit
Customer Service Level 1 Syllabus
Customer Service & Care: Master the basics of Customer Service and CRM to create a customer-focused organization.
Great Customer Service: Develop skills in empathy and call centre effectiveness for world-class Customer Service.
Customer Service Models: Apply the Grow Service Model and defusing techniques for enhanced Customer Service.
Customer Management: Understand proactive management cycles and roles for effective Customer Service.
Customer Rapport: Learn strategies for building rapport and driving customer loyalty in Customer Service.
About The Provider
Empower UK Employment Training
Bradford
(1)Welcome to Empower UK Employment Training, where your...
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