567 Mind courses in Cardiff delivered Live Online

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who want to become more rational and disciplined thinkers. Overview Upon successful completion of this course, students will boost their performance with an increase in their decision-making ability. In this course, students will learn develop their ability to analyze and evaluate information. 1 - GETTING STARTED Icebreaker Housekeeping Items The Parking Lot Workshop Objectives 2 - COMPONENTS OF CRITICAL THINKING Applying Reason Open Mindedness Analysis Logic Case Study 3 - NON-LINEAR THINKING Step Out of Your Comfort Zone Don't Jump to Conclusions Expect and Initiate Change Being Ready to Adapt Case Study 4 - LOGICAL THINKING Ask the Right Questions Organize the Data Evaluate the Information Draw Conclusions Case Study 5 - CRITICAL THINKERS (I) Active Listening Be Curious Be Disciplined Be Humble Case Study 6 - CRITICAL THINKERS (II) Seeing the Big Picture Objectivity Using Your Emotions Being Self-Aware Case Study 7 - EVALUATE INFORMATION Making Assumptions Watch out for Bias Ask Clarifying Questions SWOT Analysis Case Study 8 - BENEFITS OF CRITICAL THINKING Being More Persuasive Better Communication Better Problem Solving Increased Emotional Intelligence Case Study 9 - CHANGING YOUR PERSPECTIVE Limitations of Your Point of View Considering Others Viewpoint Influences on Bias When New Information Arrives Case Study 10 - PROBLEM SOLVING Identify Inconsistencies Trust Your Instincts Asking Why? Evaluate the Solution(s) Case Study 11 - PUTTING IT ALL TOGETHER Retaining Your New Skills Reflect and Learn From Mistakes Always Ask Questions Practicing Critical Thinking Case Study 12 - WRAPPING UP Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations

Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.

Well-being isn't just a 'nice to have' - it should be a core part of your employee strategy.

A standalone 10-week quilling course - 2 hours per week online with daytime and evening options - that will introduce you to the materials, tools, and techniques used in quilling and to Craft4Smiles C.I.C and our tutors. At the end of each session you will have a lovely quilled item to show family and friends or to display on your shelf! All materials and equipment needed will be supplied and are yours to keep. This course is helpful for those for whom English is not their native tongue as there is a lot of repetition of basic terms including numbers, colours and directions.

A standalone 10-week quilling course - 2 hours per week online with daytime and evening options - that will introduce you to the materials, tools, and techniques used in quilling and to Craft4Smiles C.I.C and our tutors. At the end of each session you will have a lovely quilled item to show family and friends or to display on your shelf! All materials and equipment needed will be supplied and are yours to keep. This course is helpful for those for whom English is not their native tongue as there is a lot of repetition of basic terms including numbers, colours and directions.

This course is for customer service professionals, team leaders and technical experts who need to get that extra edge when they email or call their customers.

Duration 5 Days 30 CPD hours This course is intended for This course is suitable for anyone responsible for configuring, managing or supporting a Veeam Availability Suite v11 environment. This includes Senior Engineers and Architects responsible for creating architectures for Veeam environments. Overview After completing this course, attendees should be able to: Describe Veeam Availability Suite components usage scenarios and relevance to your environment. Effectively manage data availability in on-site, off-site, cloud and hybrid environments. Ensure both Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs) are met. Configure Veeam Availability Suite to ensure data is protected effectively. Adapt with an organization's evolving technical and business data protection needs. Ensure recovery is possible, effective, efficient, secure and compliant with business requirements. Provide visibility of the business data assets, reports and dashboards to monitor performance and risks. Design and architect a Veeam solution in a real-world environment Describe best practices, review an existing infrastructure and assess business/project requirements Identify relevant infrastructure metrics and perform component (storage, CPU, memory) quantity sizing Provide implementation and testing guidelines in line with designs Innovatively address design challenges and pain points, matching appropriate Veeam Backup & Replication features with requirements Veeam Certified Architect is the highest level of Veeam technical certifications. Engineers who complete both Veeam Availability Suite v11: Configuration and Management and Veeam Backup & Replication V11: Architecture and Design programs (courses + exams) will be granted with the 'Veeam Certified Architect' (VMCA) title by Veeam. Introduction Veeam Availability Suite v11: Configuration and Management Describe RTOs and RPOs, what they mean for your business, how to manage and monitor performance against them The 3-2-1 Rule and its importance in formulating a successful backup strategy Identify key Veeam Availability Suite components and describe their usage scenarios and deployment types Building backup capabilities Backup methods, the appropriate use cases and impact on underlying file systems Create, modify, optimize and delete backup jobs, including Agents and NAS Backup jobs. Explore different tools and methods to maximize environment performance Ensure efficiency by being able to select appropriate transport modes while being aware of the impact of various backup functions on the infrastructure Building replication capabilities Identify and describe the options available for replication and impacts of using them Create and modify replication jobs, outline considerations to ensure success Introduce the new Continuous Data Protection (CDP) policy Secondary backups Simple vs. advanced backup copy jobs, how to create and modify them using best practices to ensure efficient recovery Discuss using tapes for backups Advanced repository capabilities Ensure repository scalability using a capability such as SOBR on-premises and off-site including integration with cloud storage Ensure compatibility with existing deduplication appliances Introduce the new hardened repository Protecting data in the cloud Review how Veeam can protect the data of a cloud native application Review how Veeam Cloud Connect enables you to take advantage of cloud services built on Veeam Review how Veeam can be used to protect your Office 365 data Restoring from backup Ensure you have the confidence to use the correct restore tool at the right time for restoring VMs, bare metal and individual content such as files and folders Utilize Secure Restore to prevent the restoration of malware Describe how to use Staged Restore to comply with things like General Data Protection Regulation (GDPR) before releasing restores to production Identify, describe and utilize the different explores and instant recovery tools and features Recovery from replica Identify and describe in detail, failover features and the appropriate usage Develop, prepare and test failover plans to ensure recovery Disaster recovery from replica to meet a variety of real-world recovery needs Testing backup and replication Testing backups and replicas to ensure you can recover, what you need, when you need to Configure and setup virtual sandbox environments based on backup, replicas and storage snapshots Veeam Backup Enterprise Manager and Veeam ONE Introduce the concept of monitoring your virtual, physical and cloud environments with Veeam Backup Enterprise Manager and Veeam ONE? Configuration backup Locate, migrate or restore backup configuration Introduction Veeam Backup & Replication v11: Architecture and Design Review the architecture principles Explore what a successful architecture looks like Review Veeam?s architecture methodology Discovery Analyze the existing environment Uncover relevant infrastructure metrics Uncover assumptions and risks Identify complexity in the environment Conceptual design Review scenario and data from discovery phase Identify logical groups of objects that will share resources based on requirements Create a set of detailed tables of business and technical requirements, constraints, assumptions and risks Review infrastructure data with each product component in mind Create high level design and data flow Logical design Match critical components and features of VBR with requirements Create logical groupings Determine location of components and relationship to logical grouping Aggregate totals of component resources needed per logical grouping Calculate component (storage, CPU, memory) quantity sizing Physical/tangible design Convert the logical design into a physical design Physical hardware sizing Create a list of physical Veeam backup components Implementation and Governance Review physical design and implantation plan Review Veeam deployment hardening Describe the architect?s obligations to the implementation team Provide guidance on implementation specifics that relate to the design Validation and Iteration Provide framework for how to test the design Further develop the design according to a modification scenario

The Art of Delegation and High-Impact Feedback (Virtual) Whether you are a project manager, an executive, or simply someone involved in leading or helping others, a critical part of your work must involve delegating and giving feedback. These two skills, however, are not as simple as they seem. How do you know what to delegate? What kinds of feedback should you give? Knowing this and practicing this are two different things. Ultimately, delegating and giving feedback are skills that must be done mindfully, strategically, and meaningfully. They must be done in ways that not only positively impact performance, but also inspire growth, engagement, and motivation. When done poorly, they can create significant problems. But when done well, they can generate value for everyone and benefit future endeavors. In this course, you will learn to think more deeply about the importance of delegating and discover how to give better feedback. You will have opportunities to apply best practices and methodologies that you can use in the real world, ultimately paying off for you and for others. What You Will Learn At the end of this program, you will be able to: Explain why common excuses for NOT delegating are short-sighted Identify what needs delegating by using a proven methodology Utilize best practices in real world scenarios, delegating in a way that benefits you and the individual to whom you delegate Summarize key lessons learned in brain science which enhance the feedback-giving process Recognize the critical connection between feedback and performance Apply a proven model to deliver feedback that inspires growth, engagement, and motivation Delegation What is delegation? What makes delegation hard? What do I delegate and why? How to delegate effectively

The Art of Delegation and High-Impact Feedback: Virtual In-House Training Whether you are a project manager, an executive, or simply someone involved in leading or helping others, a critical part of your work must involve delegating and giving feedback. These two skills, however, are not as simple as they seem. How do you know what to Partcipant? What kinds of feedback should you give? Knowing this and practicing this are two different things. Ultimately, delegating and giving feedback are skills that must be done mindfully, strategically, and meaningfully. They must be done in ways that not only positively impact performance, but also inspire growth, engagement, and motivation. When done poorly, they can create significant problems. But when done well, they can generate value for everyone and benefit future endeavors. In this course, you will learn to think more deeply about the importance of delegating and discover how to give better feedback. You will have opportunities to apply best practices and methodologies that you can use in the real world, ultimately paying off for you and for others. What you Will Learn At the end of this program, you will be able to: Explain why common excuses for NOT delegating are short-sighted Identify what needs delegating by using a proven methodology Utilize best practices in real world scenarios, delegating in a way that benefits you and the individual to whom you Partcipant Summarize key lessons learned in brain science which enhance the feedback-giving process Recognize the critical connection between feedback and performance Apply a proven model to deliver feedback that inspires growth, engagement, and motivation Getting Started What is delegation? What makes delegation hard? What do I Partcipant and why? How to Partcipant effectively Feedback Exploring the feedback process Why feedback is hard to give...and receive Why giving feedback effectively is important Feedback models