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Keep your drivers informed, compliant, and confident behind the wheel. Toolbox Talks are designed to improve driver knowledge, reduce risks, and support ongoing transport compliance. Each course tackles real-world challenges with clear, practical guidance drivers can apply immediately. 📲 24/7 online access for 3 months – start anytime, on any device!

Gain the edge in business! Master ISO 9001 Quality Management, strategy, risk management, audit skills. Enhance your career, ensure organisational excellence!

Overview of Office Admin & Receptionist The Office Admin & Receptionist role is very important in every workplace. In the UK, more than 4.5 million people work in this field, which is about 15% of the total workforce. As companies keep growing and using more technology, the need for trained office staff continues to rise by around 4% every year. This course is built to help you get the right skills to start or grow your career in this field. The Office Admin & Receptionist course teaches you how to handle daily office tasks like answering phones, sending and receiving mail, booking travel, planning meetings, and keeping records in order. You will also learn how to manage your time well and improve your business writing and communication. These skills will help you work faster and better in any office. This course is useful for many industries, such as business offices, hospitals, schools, and government agencies. The skills you learn as an Office Admin & Receptionist can be used in many types of jobs. Whether you are new to this field or want to refresh your knowledge, this course is a great choice. With the Office Admin & Receptionist course, you will be ready to handle different office tasks and support a team in a smart and organised way. By the end of the Office Admin & Receptionist course, you will be able to: Handle professional phone calls and manage incoming and outgoing calls confidently as an Office Admin & Receptionist Set up and maintain easy-to-use filing systems and accurate records Write business emails and letters clearly and correctly, as expected in Office Admin & Receptionist roles Plan meetings, arrange travel, and organise events smoothly Use time wisely to complete office tasks quickly and efficiently Provide excellent customer service in an Office Admin & Receptionist environment Apply the skills learned to real office situations and grow in your Office Admin & Receptionist career Who is this course for? This Office Admin & Receptionist course is perfect for: Beginners who want to build strong basic skills in Office Admin & Receptionist work Current admin staff who wish to improve their office organisation, communication, and take their Office Admin & Receptionist career to the next level Job returners, school leavers, or career changers who want to learn modern office systems, including travel booking, meeting planning, and customer handling School leavers or career changers who want to learn how offices work, including travel booking and meeting setup Customer service workers who want to move into office-based receptionist roles Process of Evaluation After studying the Office Admin & Receptionist Course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Office Admin & Receptionist Course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. (Each) Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Career Path Completing this course can help you move into roles like: Receptionist – £20K to £28K per year Office Administrator – £22K to £30K per year Administrative Assistant – £21K to £28K per year Secretary – £24K to £32K per year Front Office Coordinator – £23K to £29K per year Module 01: Introduction to Reception and Receptionist Module 01: Introduction to Reception and Receptionist 00:29:00 Module 02: Business Telephone Skills Module 02: Business Telephone Skills 00:21:00 Module 03: Representing Your Boss and Company Module 03: Representing Your Boss and Company 00:25:00 Module 04: Mail Services and Shipping Module 04: Mail Services and Shipping 00:26:00 Module 05: Travel Arrangements Module 05: Travel Arrangements 00:22:00 Module 06: Organising Meeting and Conferences Module 06: Organising Meeting and Conferences 00:19:00 Module 07: Time Management Module 07: Time Management 00:25:00 Module 08: Record Keeping and Filing Systems Module 08: Record Keeping and Filing Systems 00:24:00 Module 09: Business Writing Skills Module 09: Business Writing Skills 00:25:00 Module 10 :Organisational Skills Module 10 :Organisational Skills 00:19:00 Module 11: Communication Skills Module 11: Communication Skills 00:19:00 Module 12: Customer Service Module 12: Customer Service 00:22:00 Module 13: Effective Planning and Scheduling Module 13: Effective Planning and Scheduling 00:39:00 Module 14: Invoicing/Petty Cash Module 14: Invoicing/Petty Cash 00:20:00 Module 15: Business Environment Module 15: Business Environment 00:19:00 Assignment Assignment – Office Admin & Receptionist 00:00:00

Change might be inevitable, but how you manage it makes all the difference. This CPD Accredited Change Management course guides you through the key principles, strategies and frameworks for handling organisational shifts with a clear head and a steady hand. Whether you’re guiding a team through restructuring or adjusting to new processes yourself, this course helps make sense of the moving parts—without the usual fluff or forced inspiration. It’s designed to offer insightful, structured learning with zero gimmicks and absolutely no jargon-laden detours. Expect to gain a firm understanding of change models, resistance dynamics, and leadership approaches, all presented in a clear and engaging format. It’s perfectly suited for anyone in management, HR, operations, or any role that involves navigating organisational change—whether you requested it or had it dropped on your desk at 4:59pm on a Friday. Fully online and professionally accredited, it’s designed for grown-ups who want to handle change with confidence and perhaps a little less eye twitching. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Change Management Change and the Individual Change and the Organisation Communication and Stakeholder Engagement Human Resource Management Crisis Management Conflict Management Attention Management Performance Management Project Management Risk Assessment and Management Stress Management Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Change Management - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Change Management - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Change Management - CPD Accredited training.

Diversity isn’t just a word—it’s the reality of every modern workplace. This CPD-accredited online course is designed to introduce learners to the true meaning and impact of diversity, with a focus on fostering respect, awareness, and understanding across teams. It explores how recognising different backgrounds, beliefs, and identities can lead to better collaboration, communication, and wellbeing across all sectors and industries. Whether you’re aiming to develop your personal insight or add value to your organisation, this course provides accessible, structured learning at your pace, on your terms. With clear explanations, interactive content, and a strong foundation in current UK equality legislation, it delivers both relevance and clarity. Gain the confidence to navigate diverse environments respectfully—and learn why appreciating difference is far more than good manners; it’s good sense. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Introduction to Diversity Module 02: Factors that Create Diversity Module 03: Prejudice, Stereotyping & Discrimination Module 04: Unconscious Biases Module 05: Avoiding Unconscious Biases at the Workplace Module 06: New Paradigms in Workplace Diversity Module 07: Diversity Training & Its Limitations Module 08: Dealing with Diversity Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Diversity - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Diversity - CPD Accredited training.

Gain in-depth knowledge and insight into the essential processes of internal auditing with this CPD Accredited course. Perfect for those looking to expand their understanding of internal controls, risk management, and governance frameworks, this course delivers the tools you need to confidently evaluate and improve business operations. Learn how to assess compliance, identify inefficiencies, and recommend improvements, all while adhering to the highest industry standards. Throughout the course, you will engage with key auditing concepts, focusing on methodologies, strategies, and industry best practices. Designed to be flexible and accessible, the course offers the convenience of online learning, allowing you to work at your own pace. Whether you're enhancing your current skill set or preparing for a role as an internal auditor, this course provides the knowledge and strategies necessary for success in this critical business function. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Auditing as a Form of Assurance Module 02: Internal Audit Procedures Module 03: Technology-based Internal Audit Module 04: Internal Control and Control Risk Module 05: Audit Interviews Module 06: Reporting Audit Outcome Module 07: UK Internal Audit Standards Module 08: Career as an Auditor Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Internal Auditor - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Internal Auditor - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Internal Auditor - CPD Accredited training.

Whether you're new to retail or simply want to brush up on your store-floor savvy, this Store Assistant Training course covers all the essentials to keep things ticking behind the tills. From understanding customer behaviour to managing stock and keeping suppliers in check, each module has been designed to build up your knowledge of how a successful store really operates—without asking you to lift a single cardboard box. Expect a no-nonsense dive into visual merchandising, retail management, and the psychology behind shopping habits. You’ll also explore the finer points of dealing with people (both the charming and the challenging), get to grips with relevant legislation, and sharpen your eye for what makes a retail space inviting. In short, it's everything you need to know to feel confident in a store assistant role—minus the staff badge and early morning shift. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Introduction to Store Assistant Module 02: Roles and Responsibilities of a Store Assistant Module 03: Introduction to Retail Management Module 04: Managing a Retail Store Module 05: Visual Merchandising Module 06: Consumer Behaviour Module 07: Dealing with Customers Module 08: Dealing with Suppliers Module 09: Store Psychology Module 10: Legislations Related to Retail Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Store Assistant Training - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Store Assistant Training - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Store Assistant Training - CPD Accredited training.

Whether you're managing technical manuals, corporate policies or project files, the ability to organise, track and update documents efficiently is essential. This Document Control course offers a thorough introduction to the lifecycle of documentation, from creation and classification to secure storage and revision control. It outlines the key principles that underpin robust document environments, ensuring your organisation stays efficient, compliant and confident in its records. You'll explore core strategies, systems and tools used to maintain high standards in documentation, including quality assurance and project-specific control methods. As businesses increasingly rely on electronic documentation, the course also covers electronic document management systems and the shift to digital workflows. It's structured to deliver the knowledge you need to take charge of documentation in a way that’s organised, professional and — dare we say — a touch more enjoyable than rifling through filing cabinets. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Introduction to Document Control Module 02: Principles of Document Control and Elements of Document Control Environment Module 03: Document Control Lifecycle Module 04: Document Control Strategies and Instruments Module 05: Document Management Module 06: Quality Assurance and Controlling Quality of Documents Module 07: Project Document Control Module 08: Electronic Document Management Systems and Soft Copy Documentation Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Document Control - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Document Control - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Document Control - CPD Accredited training.

Legal Secretary and Office Skills Diploma Course Overview The Legal Secretary and Office Skills Diploma is a comprehensive course designed for those aiming to pursue a career as a legal secretary or administrative professional. This course covers a wide range of essential office skills and legal secretarial duties, offering a strong foundation in the tools and techniques needed to succeed in the office environment. Learners will gain proficiency in Microsoft Office tools, including Word, PowerPoint, Outlook, and Excel, as well as essential knowledge of legal office practices. Upon completion, learners will be well-equipped to manage office operations, handle legal documentation, and assist with legal professionals' administrative tasks, enhancing their career prospects in both the legal and administrative fields. Course Description This diploma provides a structured learning experience, covering essential topics such as legal secretary duties, and Microsoft Office tools, including Word, PowerPoint, Outlook, and Excel. Learners will explore essential office management techniques, including document preparation, managing correspondence, organising meetings, and understanding legal terminology. The course also introduces top Excel keyboard shortcuts to boost efficiency in document management and office tasks. As learners progress through the modules, they will gain key skills required to assist legal teams in their day-to-day operations. The course is designed for those looking to enter the legal, administrative, or office management fields and offers in-depth exposure to both the technical and professional skills that employers seek. Legal Secretary and Office Skills Diploma Curriculum Module 01: Legal Secretary Module 02: Microsoft Word Essentials Module 03: Microsoft PowerPoint Essentials Module 04: Microsoft Outlook Essentials Module 05: Microsoft Excel - Top 50 Keyboard Shortcuts (See full curriculum) Who is this course for? Individuals seeking to become proficient in legal secretary and office management roles. Professionals aiming to advance in administrative careers within the legal sector. Beginners with an interest in learning essential office skills and legal office practices. Those who wish to work in law firms or corporate legal departments. Career Path Legal Secretary Office Administrator Executive Assistant Paralegal Administrative Assistant in Law Firms Office Manager in Corporate Settings

Minute Taking Executive Training Course Overview This Minute Taking Executive Training course equips learners with essential skills to accurately record, organise, and present meeting minutes with professionalism and clarity. Designed to enhance effectiveness in administrative and executive roles, the course covers key concepts including meeting preparation, understanding meeting structure, capturing decisions and actions, and mastering the responsibilities of a minute taker. Learners will gain confidence in their note-taking abilities and discover how to leverage technology to streamline the process. By the end of the course, participants will be capable of producing clear, concise, and well-structured minutes that support organisational efficiency and communication. Course Description This comprehensive training delves into the full scope of minute taking, starting with foundational knowledge on the importance and types of minutes. Learners explore how to prepare thoroughly before meetings and understand different meeting formats and protocols. The course covers how to accurately document discussions, decisions, and assigned actions, while also clarifying the specific duties and ethical considerations of a minute taker. Practical guidance on effective note-taking techniques and strategies for building confidence in minute-taking situations is included. Additionally, learners will examine how digital tools and technology can aid in capturing and distributing minutes efficiently. Throughout, the course emphasises professionalism and accuracy, ensuring participants develop skills that are highly valued across various industries. Minute Taking Executive Training Curriculum Module 01: Introduction to Minute Writing Module 02: Preparation for Minute Taking Module 03: The Meeting Structure Module 04: Minute Meeting, Decision and Action Module 05: Roles and Responsibility of Minute Taker Module 06: Tips for Minute Taking Module 07: Technology in Minute Taking Module 08: Building Confidence (See full curriculum) Who Is This Course For? Individuals seeking to enhance their minute-taking skills for professional settings. Professionals aiming to advance their administrative or executive support career. Beginners with an interest in administrative functions and effective communication. Office staff looking to improve meeting documentation accuracy and efficiency. Career Path Executive Assistant Administrative Officer Office Manager Project Coordinator Corporate Secretary Meeting Coordinator