16605 Manager courses

This Course at a Glance Identify the potential symptoms and signs of misuse of drugs and alcohol in workplace Gain knowledge about illegal drugs and their classification in the UK Understand the effects and impacts of individual illegal drugs Gain knowledge about the list of illegal drugs available in the UK Understand the seriousness of alcohol and drug abuse in the UK through various statistics Know how to implement the 4 step approach to deal with alcohol issues at work Understand the effect of alcohol abuse on children Know how to design an effective policy will help to address employees with an addiction problem Understand the best business practices to reduce alcohol and drug abuse from both personnel and legal perspective Understand the general duty of business owners and managers in ensuring the welfare of the staff Learn about the key legislations associated to the misuse of drugs and alcohol Learn about the current drug treatment services and the further support available for businesses Drug & Alcohol Awareness Course Overview Drug and alcohol awareness plays a vital role in helping to treat substance abuse at all levels of society. This comprehensive Drug and Alcohol Awareness Course is designed to equip you with the knowledge of how drugs affect the body, the long and short-term repercussions of substance misuse, and the potential risk factors involved. The course will teach you how to implement a four-stage plan to address any drug and alcohol-related issues, as well as how to establish an effective Drug and Alcohol Policy. Aside from that, the course will look at best business practices in terms of human resources, regulation, identifying indicators of drug abuse, and putting in place workplace drug and alcohol prevention strategies. This Drug and Alcohol Awareness Course further discusses how the Advisory, Conciliation, and Arbitration Service (ACAS) can assist with the establishment of appropriate alcohol and drug policies and related management skills. The increasing global burden of alcohol and drug addiction is making headlines almost every day causing both economic and social meltdown in communities. In England and Wales, 4,561 deaths due to drug poisoning were reported in 2020 (corresponding to a rate of 79.5 deaths per million persons), which is 3.8% more than the number of deaths reported in 2019. (4,393 deaths; 76.7 deaths per million). Moreover, drugs and alcohol cause lost working days and lower productivity, costing the economy up to £6 billion per year. Therefore, it is extremely important for companies to encourage a healthy work environment by teaching supervisors, managers, and employees how to keep the company drug and alcohol-free. Upon successful completion of this course, you will be able to plan a prevention strategy to control substance abuse within the workplace that will reduce risk and create a safer work environment for both the employer and employees concerned. Who should take this course? Whether you are an employer, manager or supervisor looking to implement an effective drug and alcohol prevention plan within the workplace or simply looking to gain knowledge about drug and alcohol prevention to help those around you, this Drug and Alcohol Awareness Course will set you up with the appropriate credentials to create a positive and risk-free environment around you by reducing drug, alcohol and substance misuse in the UK. Entry Requirements There are no academic entry requirements for this Drug & Alcohol Awareness Course Online course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Drug and Alcohol Awareness Course assesses learners through multiple choice questions (MCQs). Upon successful completion of each module, learners must answer MCQs to step into the next module. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 75%. Course Curriculum Module 1: Statistics and Signs of Misuse Module 2: Illegal Drugs Part 1 Module 3: Illegal Drugs Part 2 Module 4: Alcohol Misuse Module 5: Company Best Practice Part 1 Module 6: Company Best Practice Part 2 Module 7: Company Best Practice Part 3 Module 8: Drug Treatment Services and Further Support Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Description: A company's reputation depends on its ability to deliver exceptional customer service. To make sure your company gives the best experience, Complete Customer Service Training course is here for you. This course is comprised of contents which will teach you the critical elements of customer service, management of customer service, call center training, and customer relationship management. You will learn about the critical elements of customer service, understanding relationship with customers and its practices, setting goals and meeting expectations, dealing with difficult customers, challenges, stress, language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills. Learning Outcomes: Display a customer service outlook Figure out your individual behavior affects the behaviors of others Examine confidence eligibility as well as a problem solver Implement the techniques to cope with customers Set your choice for providing customer service Recognise means to settle connectivities between excellence in customer service as well as your business and policies Improvise the skills and practices essential for a customer service-focused manager Detect the customers as well as what they are searching for being truly involved Recognise who are your customers and what their interests are Improve plans for generating engaged employees and satisfied customers in the related business units that you manage The variation of body language as well as verbal dexterity The points of verbal communication, for example, tone, cadence, and pitch Asking questions and listening competency The manners of disseminating negative news and how to say no. Proficient means of negotiation The significance of producing and sending meaningful messages Materials to speed up communication The worth of individualizing interactions and promoting relationships Vocal techniques to boost speech as well as communication approach Methodologies for controlling stress The conditions and benefits of CRM on a company's bottom line Explain various elements of a CRM plan Improvise a checklist in case of readiness and success in CRM Narrate how CRM produces value for organizations and customers Think about improvising roles having the highest influence on CRM Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Complete Customer Service Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Complete Customer Service Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Complete Customer Service Training - Updated Version Who We Are and What We Do 00:17:00 Establishing Your Attitude 00:13:00 Identifying and Addressing Customer Needs 00:12:00 Generating Return Business 00:14:00 In-Person Customer Service 00:10:00 Giving Customer Service over the Phone 00:12:00 Providing Electronic Customer Service 00:12:00 Recovering Difficult Customers 00:15:00 Understanding When to Escalate 00:14:00 Complete Customer Service Training - Old Version Module 01 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 02 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 03 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Mock Exam Mock Exam- Complete Customer Service Training 00:30:00 Final Exam Final Exam- Complete Customer Service Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Dive into the vibrant world of recruitment and onboarding with our comprehensive course!

Learners will be introduced to EAS as part of the fire safety solution for tall residential properties. This CPD course provides learners with an understanding of the requirements of BS 5839-1 in relation to, design, installation, commissioning, and maintenance of EAS.

Learners will develop knowledge from the FD&FA maintenance module (C01M05) and/or industry experience and apply this to the ‘recommendations for special inspection on the appointment of a new servicing organization’.

Learners will develop knowledge from the FD&FA maintenance module (C01M05) and/or industry experience and apply this to the ‘recommendations for special inspection on the appointment of a new servicing organization’.

Description: Microsoft Outlook is helpful software to professionals since it has all the tools and functionality you need for your career. Outlook 2013 is created with new and improved features as compared to its previous versions. Through this course, you will learn all the skills, knowledge, and information about the Outlook 2013. You will learn on how to utilise the program for professional emails, calendar, contacts, and task management. These features and more will then help you communicate faster and easier to your colleagues, clients or anyone you need to communicate with professionally. Who is the course for? Professionals or experts who want to learn more about Outlook 2013 features People who have an interest in knowing Microsoft Outlook 2013 functions and tools Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Microsoft Outlook Complete Course - Beginners, Intermediate, Advanced is a useful qualification to possess and would be beneficial for any professions or career from any industry you are in, such as: Administrative Assistant Administrator Office Manager Personal Assistant Secretary. Microsoft Outlook for Beginners Module One - Getting Started 00:30:00 Module Two - Opening and Closing Outlook 01:00:00 Module Three - Understanding the Interface 01:00:00 Module Four - Working with the Message List and the Reading Pane 01:00:00 Module Five - Using Message List Commands 01:00:00 Module Six - Creating a New Email 01:00:00 Module Seven - Managing Email 01:00:00 Module Eight - Searching for Items 01:00:00 Module Nine - An Introduction to the Calendar 01:00:00 Module Ten - An Introduction to Tasks 01:00:00 Module Eleven - An Introduction to Contact 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities-Microsoft Outlook for Beginners 00:00:00 Microsoft Outlook Intermediate Level Module One - Getting Started 01:00:00 Module Two - Working with the Outlook Environment 01:00:00 Module Three - Working with Quick Steps 01:00:00 Module Four - Working with Rules 01:00:00 Module Five - Working with Messages 01:00:00 Module Six - Manipulating Message Properties and Options 01:00:00 Module Seven - Formatting Messages 01:00:00 Module Eight - Managing Automatic Content 01:00:00 Module Nine - Working with the Calendar, Appointments, and Meetings 01:00:00 Module Ten - Working with Contacts and Contact Groups 01:00:00 Module Eleven - Working with Tasks 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities-Microsoft Outlook Intermediate Level 00:00:00 Microsoft Outlook Advanced Level Module One - Getting Started 00:30:00 Module Two - Working with Messages 01:00:00 Module Three - Customizing Your Profile 01:00:00 Module Four - Advanced Email Tasks 01:00:00 Module Five - Managing Junk Mail 01:00:00 Module Six - Advanced Calendar Tasks 01:00:00 Module Seven - Doing More With Tasks 01:00:00 Module Eight - Using Notes 01:00:00 Module Nine - Viewing RSS Feeds 01:00:00 Module Ten - Printing 01:00:00 Module Eleven - Managing Outlook Data 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities- Microsoft Outlook Advanced Level 00:00:00 Mock Exam Mock Exam- Microsoft Outlook Complete Course - Beginners, Intermediate, Advanced 00:30:00 Final Exam Final Exam- Microsoft Outlook Complete Course - Beginners, Intermediate, Advanced 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to supervise others more effectively. Overview Upon successful completion of this course, students will be equipped to supervise others more effectively and efficiently, contributing to job satisfaction and productivity. In this course, students will develop the skills required to be more efficient and proficient supervisors. 1 - GETTING STARTED Icebreaker Housekeeping Items The Parking Lot Workshop Objectives 2 - SETTING EXPECTATIONS Defining the Requirements Identifying Opportunities for Improvement and Growth Setting Verbal Expectations Putting Expectations in Writing 3 - SETTING GOALS Understanding Cascading Goals The SMART Way Helping Others Set Goals 4 - ASSIGNING WORK General Principles The Dictatorial Approach The Apple-Picking Approach The Collaborative Approach 5 - DEGREES OF DELEGATION Level One: Complete Supervision Level Two: Partial Supervision Level Three: Complete Independence 6 - IMPLEMENT DELEGATION Deciding to Delegate To Whom Should You Delegate? Providing Instructions Monitoring the Results Troubleshooting Delegation 7 - PROVIDING FEEDBACK Characteristics of Good Feedback Feedback Delivery Tools Informal Feedback Formal Feedback 8 - MANAGING YOUR TIME The 80/20 Rule Prioritizing with the Urgent-Important Matrix Using a Productivity Journal Using Routines and Rituals to Simplify Your Workday 9 - RESOLVING CONFLICT Using a conflict Resolution Process Maintaining Fairness Seeking help from Within the Team Seeking Help for Outside the Team 10 - TIPS FOR SPECIAL SITUATIONS What to Do If You?ve Been Promoted from within the Team What to Do If You're Leading a Brand New Team What to Do if You're Taking on an Established Team 11 - A SURVIVAL GUIDE FOR THE NEW SUPERVISOR Ask the Right Questions of the Right People Go to Gemba Keep Learning 12 - WRAPPING UP Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations

Delegates will develop knowledge of the requirements for the design, installation and commissioning of Fire Detection and Fire Alarm systems within domestic properties in compliance with the requirements of BS 5839-6 and other codes of practice.

Delegates will develop knowledge of the requirements for the design, installation and commissioning of Fire Detection and Fire Alarm systems within domestic properties in compliance with the requirements of BS 5839-6 and other codes of practice.