Description

Description:

A company's reputation depends on its ability to deliver exceptional customer service. To make sure your company gives the best experience, Complete Customer Service Training course is here for you. This course is comprised of contents which will teach you the critical elements of customer service, management of customer service, call center training, and customer relationship management. You will learn about the critical elements of customer service, understanding relationship with customers and its practices, setting goals and meeting expectations, dealing with difficult customers, challenges, stress, language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills.

Learning Outcomes:

Display a customer service outlook

Figure out your individual behavior affects the behaviors of others

Examine confidence eligibility as well as a problem solver

Implement the techniques to cope with customers

Set your choice for providing customer service

Recognise means to settle connectivities between excellence in customer service as well as your business and policies

Improvise the skills and practices essential for a customer service-focused manager

Detect the customers as well as what they are searching for being truly involved

Recognise who are your customers and what their interests are

Improve plans for generating engaged employees and satisfied customers in the related business units that you manage

The variation of body language as well as verbal dexterity

The points of verbal communication, for example, tone, cadence, and pitch

Asking questions and listening competency

The manners of disseminating negative news and how to say no.

Proficient means of negotiation

The significance of producing and sending meaningful messages

Materials to speed up communication

The worth of individualizing interactions and promoting relationships

Vocal techniques to boost speech as well as communication approach

Methodologies for controlling stress

The conditions and benefits of CRM on a company's bottom line

Explain various elements of a CRM plan

Improvise a checklist in case of readiness and success in CRM

Narrate how CRM produces value for organizations and customers

Think about improvising roles having the highest influence on CRM

Assessment:

At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not.

Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.

Certification:

After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement.

Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.

Who is this Course for?

Complete Customer Service Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills.

As there is no experience and qualification required for this course, it is available for all students from any academic background.

Requirements

Our Complete Customer Service Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation.

Career Path

After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.

Complete Customer Service Training - Updated Version
	Who We Are and What We Do	00:17:00
	Establishing Your Attitude	00:13:00
	Identifying and Addressing Customer Needs	00:12:00
	Generating Return Business	00:14:00
	In-Person Customer Service	00:10:00
	Giving Customer Service over the Phone	00:12:00
	Providing Electronic Customer Service	00:12:00
	Recovering Difficult Customers	00:15:00
	Understanding When to Escalate	00:14:00
Complete Customer Service Training - Old Version
Module 01
	Communication Skills	01:00:00
	Dealing With Challenges Assertively	00:15:00
	Dealing With Difficult People	00:30:00
	Dealing With Stress	00:30:00
	Meeting Expectations	00:15:00
	Setting Goals	00:30:00
	Seven Steps to Customer Problem Solving	00:30:00
	Telephone Techniques	01:00:00
	The Fifth Critical Element - Measure It	00:15:00
	The Fourth Critical Element - Be a Problem Solver	01:00:00
	The Second Critical Element - Defined in Your Organization	00:15:00
	The Sixth Critical Element - Reinforce It	00:30:00
	The Third Critical Element - Given Life by the Employees	00:15:00
	What is Customer Service?	00:15:00
	Who Are Your Customers?	00:15:00
Module 02
	Six Critical Elements	00:30:00
	Understanding Leadership	00:30:00
	Five Practices of Leadership	00:45:00
Module 03
	Asking the Right Questions	00:15:00
	Close with Vocals	00:15:00
	Closing Down the Voice	00:10:00
	Cold and Warm Calls	00:15:00
	Developing a Script	00:15:00
	Did You Hear Me?	00:15:00
	It's More Than Just a Phase	00:15:00
	Negotiation Techniques	00:15:00
	News from Within	00:15:00
	Perfecting the Script	00:15:00
	Phone Tag and Getting the Call Back	00:15:00
	Sales by Phone	00:10:00
	Saying No	00:05:00
	Staying Out of Voice Mail Jail	00:05:00
	Stress Busting	00:05:00
	Taking Messages99	00:05:00
	This is My Mentor	00:05:00
	To Serve and Delight	00:05:00
	Verbal Communication Techniques	00:15:00
	What's Missing in Telephone Communication?	00:15:00
	Who Are Your Customers?	00:15:00
Module 04
	Building the Future	00:15:00
	Checklist for Success	00:15:00
	Considerations in Tool Selection	00:15:00
	Customer Relationship Management	00:10:00
	Evaluating and Reviewing Your Program	00:15:00
	Homegrown vs. Application Service Provider	00:15:00
	Requirement Driven Product Selection	00:15:00
	Strategies for Customer Retention	00:15:00
	The Development Team	00:15:00
	What CRM Is and Who It Serves	00:15:00
Mock Exam
	Mock Exam- Complete Customer Service Training	00:30:00
Final Exam
	Final Exam- Complete Customer Service Training	00:30:00
Order Your Certificate and Transcript
	Order Your Certificates and Transcripts	00:00:00

Course Images

Complete Customer Service Training

By John Academy

Booking options

Highlights

Description

About The Provider

Tags

Reviews