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Customer Relationship Management

Customer Relationship Management

By Course Gate

5.0(1)
  • 30 Day Money Back Guarantee
  • Completion Certificate
  • 24/7 Technical Support

Highlights

  • On-Demand course

  • 3 hours 18 minutes

  • All levels

Description

Customer relationship management helps in customer retention. It is essential in every business for increased profits. Set your business for higher productivity and efficiency with the Customer Relationship Management course.

Effective CRM implementation can improve customer relationships, attract new prospective customers, and win back former customers. This Customer Relationship Management Course will teach you about CRM fundamentals and equip you with the skills to build strong customer relationships. It will teach you how to create a CRM strategy for your business. You'll pick up valuable information on data analysis in CRM and how to deepen your customer relationships. The training will also enhance your ability to handle customer complaints and familiarise you with the emerging trends of CRM. 

Learning Objectives

  • Learn the CRM fundamentals

  • Know about data analysis in CRM

  • Enrich your knowledge of CRM database management

  • Know how to deepen customer relationships

  • Learn to handle customer complaints

Who is this Course for?

This Customer Relationship Management Course is ideal for aspiring professionals who wish to gain the relevant skills and knowledge to fast track their careers. It is for those who have little or no knowledge of CRM or those who are new to the field and want to test their skills and knowledge. There are no entry requirements for this course. However, an eye for detail and a creative mind is essential.

Entry Requirement

Anyone interested in learning more about this subject should take this Customer Relationship Management course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject.

The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day.

CPD Certificate from Course Gate

At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99.

Career path

On successful completion of the Customer Relationship Management Course, learners can progress to a more advanced program from our course list. Career opportunities in this field include freelancing or working in-house, within a range of professional settings, with the opportunity to earn a high salary. Related professions in this industry include:

  • CRM Analyst

  • CRM Consultant

  • CRM Developer

  • CRM Executive

  • CRM Manager

  • CRM Specialist


Course Curriculum

Module 01: Introduction to Customer Relationship Management (CRM)

Introduction to Customer Relationship Management (CRM)

00:22:00

Module 02: CRM Fundamentals

CRM Fundamentals

00:24:00

Module 03: CRM Strategies

CRM Strategies

00:33:00

Module 04: Data Analysis in CRM

Data Analysis in CRM

00:28:00

Module 05: CRM Databases

CRM Databases

00:21:00

Module 06: Deepening Customer Relationship

Deepening Customer Relationship

00:23:00

Module 07: Handling Customer Complaints

Handling Customer Complaints

00:22:00

Module 08: Future of CRM

Future of CRM

00:25:00

Certificate and Transcript

Order Your Certificates or Transcripts

00:00:00

About The Provider

Course Gate
Course Gate
London
5.0(1)

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