1171 Management courses in Edinburgh

This ESS course is suitable for operatives who during the daily activities have to wear a safety harness. It will give the delegate an understanding of the safe use of a harness, methods of inspection and awareness of the regulations. Book via our website @ ESS | Working at Heights training | Vp ESS (vp-ess.com) or via email at: esstrainingsales@vpplc.com or phone on: 0800 000 346

EFT, Emotional Freedom Techniques, often known as Tapping, is a cutting-edge therapeutic skill dating from the 1990s that many therapists are learning. Therapists may have originally studied counselling, CBT (Cognitive Behavioural Therapy), psychotherapy, hypnotherapy, or one of a number of therapy modalities, and they then learn EFT, or Tapping, in order to improve their offering to their clients. The reason is twofold: 1. The relatively fast, thorough, and long-lasting results – 2. The client is empowered with an easy to use self-help should they wish to use it in-between sessions.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

The Art of Negotiation: In-House Training Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

EFT Tapping Course NE38 7SA – Your Level 1 EFT Workshop – FREE 6 months email support – Fully Experiential Class

Small Class Sizes – EFT Tapping Course Online on Zoom – Every Therapist, Hypnotherapist, Counsellor, Parent, and Teacher needs to learn EFT Tapping – Or For Your Own Self-Development – Dip your toe in the water with just Level 1, or go for the whole thing, scroll down for details and amazing Early Bird Rate

Our bespoke Xero Training sessions are designed to get your Xero working properly & showing you the correct information, and to save you time for the important things... Get Xero set up properly, working as it should, error free Fix all of your Xero issues, once & for all Learn how to deal with your transactions correctly Use reporting to understand how your business is performing Gain confidence using Xero Save oodles of time on your accounting every single day with our bespoke Xero Training!

Recruiting great people to our organisations is the key to high performance and sustainable business success.