1171 Management courses in Edinburgh

Ruralink Training the home of The Rural Facilitator and the only source of professional learning for Integrated Local Delivery (ILD) practitioners.

This course is designed to help give you a sound understanding of the role and benefits of well...

For boards and staff, board meetings always involve too much time, too much effort, too much material to review, and too few tools to make governance effective. Here are the top tools, tips and timesavers boards around the world use to make your impossible boardroom tasks do-able.

Running a successful project requires skills in planning, budgeting, tracking deliverables and stakeholder management. An area that can be neglected by project managers is the 'people side' - not the project team themselves but the end-users, those who will be affected by the project. Too often there is a single line at the end of the project plan that says 'Comms and Training'. If people are going to have to work differently and learn some new processes, then there is work to be done by the project team to help them through the emotional side of the change. This session explores why it's important to bring people along when a change is being made. It will provide project teams with the skills and knowledge either to manage the people change plan themselves or to secure the right resources for their project. Understand the importance of the 'people side' of change 8 'Golden Rules' of change management - overview How to create a simple but effective change plan Adoption Benefits of good change management 1 Introduction Objectives and agenda People and projects - why is it important? The Change Curve - the emotional side of change 2 8 'Golden Rules' of change management - including... Role of the sponsor Communication Resistance to change 3 Change plan Elements of a change plan Change impact assessment Alignment with the project plan 4 Adoption Who owns the change? The vital role of the manager Feedback and action loops 5 Benefits Estimating the costs / benefits 6 Next steps Summary of key learning points Reflection on next steps 7 Close

Can be run as a one day or two day course. Whereas the one day course concentrates on Speaking Skills in delivering a talk and allows time for participants to prepare and deliver a very short talk, the two day course offers the opportunity for participants to deliver a longer (15 minute) talk and includes consideration of other situations where speaking skills are important such as talking in meetings, talking at interviews etc.

This ESS course is suitable for operatives who during the daily activities have to use power tools. By the end of the course delegates will have an understanding of the correct operational procedures of power tools. Book via our website @ ESS | Training Courses | Vp ESS (vp-ess.com) or via email at: esstrainingsales@vpplc.com or phone on: 0800 000 346

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.

The aim of this course is to provide the learner with an understanding of all aspects of this process including the effective planning, development, implementation and review of the care process and the effective management of issues to ensure that the care received is individualised and effectively meets the persons needs and requirements.

Not everyone is born with it, but unlike IQ, Emotional Intelligence can be acquired and improved with practice.