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Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Functional skills English will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Functional skills English will help you keep ahead of the pack. The Functional skills English incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and knowledge, reaching out to the level of expertise required for your position. Further, this Functional skills English will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Functional skills English, you can equip yourself with the essentials to keep you afloat into the competition. Along with this Functional skills English course, you will get 09 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this Functional skills English? Course 1: Complete English Language Course Course 2: TEFL/TESOL Diploma Course 3: Teaching Assistant Course 4: Lesson Planning for Teaching Course 5: Leadership in Teaching Course 6: Remote Teaching Online Course 7: Effective Communication Skills Diploma Course 8: Stress Management Training Course 9: Time Management So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Functional skills English: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. Curriculum of the Bundle Course 1: Functional Skills English Practice Level 2 Introduction to the Course Basics of Grammar The Basics of Sentence Structure of Sentence Questions Punctuation and Capitalisation Spelling Common Mistakes and Ways to Improve Course 2: Complete English Language Course Possession Spelling Zero conditional First conditional Demonstrative Pronoun and Adjective Contractions Exploring Adjectives Age Making offers and suggestions Making a request Want Expressing Time Like Phrasal Verbs Say and tell Adverbs of quantity Prepositions of place Prepositions of movement Verbs of the senses Have got Compound nouns Comparative and superlative adjectives Comparisons of equality Kinds of Adverbs So or such Question tags Enough Present perfect with since, for and just Already Ever and how long American and British English Past habit Recap of the Past Perfect Future Tense Past Tense Present Tense Course 3: TEFL/TESOL Diploma Module 1: Introduction to Teaching English Module 2: Linguistics Basics for TESOL Module 3: Working With a Variety of Approaches for TESOL Module 4: Teaching Speaking Module 5: Teaching Listening for TESOL Module 6: Teaching Reading for TESOL Module 7: Teaching Writing for TESOL Module 8: Planning Pedagogy Module 9: Planning Lessons for TESOL/TEFL Module 10: Managing Classrooms Module 11: TESOL & Getting a Job Course 4: Teaching Assistant Teaching Assistant SEN Teaching Autism Awareness ADHD Awareness Dyslexia Course 5: Lesson Planning for Teaching Module 01: An Introduction to Planning and Teaching Module 02: Planning and Preparation in Teaching Module 03: Curriculum Module 04: Structure and Format Module 05: Methodology Module 06: Objectives and Learning Aims Module 07: Assessment and Evaluation Course 5: Leadership in Teaching Module 01: An introduction to Leadership in Teaching Module 02: Teacher Leadership Module 03: The Skills of Teacher Leadership Module 04: What Teacher Leaders Need to Know Module 05: Stressors and Stress Management in Schools Module 06: Mentoring as part of effective leadership Module 07: Effects of Good Mentoring on Quality of Teaching Module 08: Main Areas of Activity in Teacher leadership Module 09: Mental Health in the Workplace Module 10: Understanding Mental Health in Children Module 11: Understanding SEN in children Module 12: Confidentiality and legislation Course 7: Remote Teaching Online Module 1: Introduction to Remote Teaching Module 2: Remote Teaching Strategies Module 3: Remote Teaching Tools Module 4: Remote Teaching Methods Module 5: Instructional Strategies & Final Tips Course 8: Effective Communication Skills Diploma Module 01: Business Communication Module 02: Verbal and Non-verbal Communication Module 03: Written Communication Module 04: Electronic Communication Module 05: Communicating with Graphic Module 06: Effectively Working for Your Boss Course 09: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! Course 10: Time Management Identifying Goals Effective Energy Distribution Working with Your Personal Style Building Your Toolbox Establishing Your Action Plan CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Functional skills English bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Functional skills English is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various expertise will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included
Influencing and Negotiating
By The Teachers Training
Master the art of influence and negotiation with our dynamic course. Develop effective communication skills, strategic thinking, and negotiation tactics to achieve your goals in personal and professional settings. Enroll now to enhance your influence and negotiation prowess.
Course Overview: Step into the world of persuasive communication and unlock your sales and marketing potential with our Counselling Course - Sales and Marketing Skills Level 3. This comprehensive program is a game-changer for individuals looking to thrive in the competitive sales and marketing landscape. In today's business climate, where customer preferences and market dynamics constantly evolve, possessing advanced counselling skills is a differentiating factor that can propel your career to new heights. Research shows that professionals with effective counselling techniques achieve a remarkably 30% higher conversion rate than their peers. By honing your communication abilities, you will close more deals and establish meaningful connections with customers, fostering loyalty and repeat business. With our course, you will understand the psychology behind successful sales interactions and learn how to navigate objections, craft compelling pitches, and seal the deal with finesse. Join our Counselling Course - Sales and Marketing Skills Level 3, and position yourself as a top-performing sales professional in today's competitive market. Invest in your future success and embark on a learning journey that will revolutionise your sales and marketing career. Key Features of the Course: CPD Certification: Upon successfully completing the Counselling Course - Sales and Marketing Skills Level 3, you will receive a CPD certificate, internationally recognised as a mark of your professional development. 24/7 Learning Assistance: We understand the importance of continuous learning. That's why we offer 24/7 learning assistance, ensuring you have the support you need throughout your learning journey. Who is This Course For? This course is ideal for individuals who are already working or aspiring to work in sales and marketing roles. Whether you're a sales representative, account manager, marketing executive, or business development professional, this course will provide you with the skills and knowledge necessary to excel in your career. It is also suitable for entrepreneurs and business owners looking to enhance their sales and marketing expertise to grow their businesses. What You Will Learn: This course offers comprehensive training in sales and marketing, covering various modules to equip learners with essential skills. The first module establishes a strong foundation for successful approaches in sales and marketing. The second module focuses on effective communication and active listening, teaching learners the art of engaging with their audience. In module three, learners will learn how to prepare themselves before reaching out to potential customers. Module four explores creative openings that can capture the audience's attention in unique and captivating ways. The focus of module five is crafting compelling sales pitches that resonate with customers' needs. Module six equips learners with strategies to handle objections effectively, enabling them to address and overcome challenges during the sales process. Sealing the deal and securing long-term customer relationships is the objective of module seven. In module eight, learners will then explore post-sale strategies to nurture customer satisfaction and loyalty. Setting realistic and achievable sales targets is covered in module nine, providing learners with the tools to drive their success. Module ten emphasises the importance of data management and teaches learners how to leverage data to enhance their sales and marketing efforts. Why Enrol in This Course: By enrolling in the Counselling Course - Sales and Marketing Skills Level 3, you are choosing a top-reviewed course that has been recently updated to reflect the latest industry trends and best practices. With our comprehensive curriculum and expertly designed modules, you will develop the essential skills needed to excel in sales and marketing roles. Requirements: You only need a basic understanding of sales and marketing concepts to benefit fully from this course. A passion for learning and a desire to enhance your skills are the key prerequisites for success. Career Path: Upon completion of this course, you will be equipped for various exciting career paths in sales and marketing, including: Sales Representative - Average UK Salary: £25,000 per year Account Manager - Average UK Salary: £35,000 per year Marketing Executive - Average UK Salary: £28,000 per year Business Development Manager - Average UK Salary: £40,000 per year Sales Manager - Average UK Salary: £45,000 per year Digital Marketing Specialist - Average UK Salary: £32,000 per year Brand Manager - Average UK Salary: £38,000 per year Certification: You will receive a CPD certificate after completing the Counselling Course. The certificate demonstrates your commitment to professional development and increasing your credibility in the industry. Course Curriculum 1 sections • 12 lectures • 11:00:00 total length •Module One - Getting Started: 01:00:00 •Module Two - Understanding the Talk: 01:00:00 •Module Three - Getting Prepared to Make the Call: 01:00:00 •Module Four - Creative Openings: 01:00:00 •Module Five - Making Your Pitch: 01:00:00 •Module Six - Handling Objections: 01:00:00 •Module Seven - Sealing the Deal: 00:30:00 •Module Eight - Following Up: 01:00:00 •Module Nine - Setting Goals: 01:00:00 •Module Ten - Managing Your Data: 00:30:00 •Module Eleven - Using a Prospect Board: 01:00:00 •Module Twelve - Wrapping Up: 01:00:00
Level 2 Award In Understanding the misuse of substances
By Training Tale
With the number of people seeking help for substance abuse in the UK increasing year on year, there is a growing need for a skilled, professional workforce ready and armed to assist in addressing the issue. People who specialise in drug and alcohol abuse can pursue a wide range of careers, from advocacy and counselling to crisis support and charity work. This Level 2 Award In Understanding the misuse of substances course will provide you with a thorough understanding of the effects addiction can have on people's lives, as well as some of the harmful stereotypes that perpetuate stigma. Through this Level 2 Award In Understanding the misuse of substances you will learn about some of the most common reasons why people abuse drugs and alcohol, as well as the signs and symptoms that a person may display when addiction and dependence take hold. You will also learn about the options available to people in these situations, as well as the national strategies in place to assist them. This Level 2 Award in Understanding Substance Misuse course combines a basic understanding of drug and alcohol misuse with an understanding of the key principles and values that should underpin the support provided to people who misuse substances. Our Level 2 Award In Understanding the misuse of substances course aims to provide learners with knowledge of substance misuse as well as an understanding of people who misuse substances. Learning Outcomes After completing this Level 2 Award In Understanding the misuse of substances course, learner will be able to: Gain in-depth knowledge about unit strengths and recommended limits for alcohol consumption Understand the physical, mental, social and emotional effects of alcohol Know about peoples' use of alcohol Know about the assumptions made about people who drink alcohol excessively Gain a thorough understanding of drug awareness Understand key principles and values for working with people who misuse substances Why Choose This Level 2 Award In Understanding the misuse of substances Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Other Benefits of Level 2 Award In Understanding the misuse of substances Course *** Free One PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate will provide as soon as completing the Level 2 Award In Understanding the misuse of substances Course] Course Curriculum Of Level 2 Award In Understanding the misuse of substances *** Module 1: Alcohol Awareness Know about unit strengths and recommended limits for alcohol consumption Know about the physical, mental, social and emotional effects of alcohol Know about peoples' use of alcohol Know about the assumptions made about people who drink alcohol excessively Module 2: Drug Awareness Know about drug categorisation and legislation Know about drug use Know about the assumptions made about people who use drugs Module 3: Key Principles and Values for Working with People who Misuse Substances Know the importance of confidentiality when working with people who misuse substances Know the importance of boundaries when working with people who misuse substances Know the importance of empathy when working with people who misuse substances Know the importance of active listening when working with people who misuse substances >----------------< Assessment Method After completing each module of the Level 2 Award In Understanding the misuse of substances Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Level 2 Award In Understanding the misuse of substances course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Level 2 Award In Understanding the misuse of substances course is beneficial to students who already work with people who have alcohol or substance abuse issues or students who are planning to in the near future. Thiscourse is also ideal for those who want to increase their knowledge about substance misuse. Requirements There are no specific requirements for this Level 2 Award In Understanding the misuse of substances course because it does not require any advanced knowledge or skills. Career path After completing this Level 2 Award In Understanding the misuse of substances course, you may be able to pursue a variety of promising career opportunities.
Overview This comprehensive course on Influencing and Negotiating will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Influencing and Negotiating comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Influencing and Negotiating. It is available to all students, of all academic backgrounds. Requirements Our Influencing and Negotiating is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 3 sections • 21 lectures • 01:45:00 total length •Influencing: 00:08:00 •Influencing is about helping others understand: 00:05:00 •Your Personality affects how you influence others: 00:06:00 •Influence by Listening: 00:07:00 •Exercise: Your Influencing Inventory: 00:02:00 •What is Negotiation?: 00:05:00 •The Drivers of Success in Negotiation: 00:06:00 •Information and Power in Negotiation: 00:05:00 •Exercise: Prepare to Negotiate: 00:02:00 •Successful Negotiation: 00:05:00 •The Importance of Rapport: 00:07:00 •Questions in Negotiation: 00:04:00 •Reducing Stress in Negotiation: 00:06:00 •Exercise: Examine your Trust Profile: 00:05:00 •Bringing the Negotiation to a Close: 00:05:00 •Dealing with Deadlock: 00:07:00 •Negotiating Online: 00:04:00 •Specific Negotiation Scenarios: 00:05:00 •More Negotiation Scenarios: 00:08:00 •The Negotiator's Toolkit: 00:03:00 •Assignment - Influencing and Negotiating: 00:00:00
Selling with NLP (In-House)
By The In House Training Company
Take your sales people from average to high performance. Motivate and develop experienced sales professionals with some new insights and learning. Applying NLP principles, techniques and models, this workshop will introduce the core attitudes and behaviours that differentiate the excellent sales person from the average one. The programme will help participants: Understand and adopt the mindset and beliefs needed for sales excellence Build rapport and connect with buyers at a deeper and more personal level Recognise some of the thinking and language patterns that make each individual unique Ask powerful questions to further understand the unique world of the individual and how they make decisions Apply tools and techniques to empathise with clients - seeing things from their perspectives Tailor their sales approach to the individual buyer's style, and talk in their language Influence with integrity and sell to organisations and individuals successfully 1 Introduction Aims and objectives of the programme Personal introductions and objectives Workshop overview 2 An introduction to NLP and sales excellence with NLP An overview of NLP and applying it to selling The pillars of NLP The NLP model of communication The difference that makes the difference 3 Building enhanced rapport Defining rapport and why it is important when selling Going beyond the initial small talk Building relationships with individual decision-makers Matching and mirroring Levels of rapport 4 Understanding the buyer's personal buying map How we take in, filter and process information How we judge others based on our own experiences of the world The different ways in which we communicate when selling Recognising and understanding the language and thinking patterns of others Adapting your sales communication style to different buyers 5 Making sense of the buying process How we filter information through our senses Understanding how we see, hear and experience the world Visual, auditory and kinaesthetic buyers Listening for key insights What different buyers want from you to help them to buy Applying sensory awareness to the sales process 6 Successful sales mindset The connection between thoughts and actions The sales beliefs of excellence Identifying negative thoughts and beliefs that are holding you back How to change your mindset Adopting the sales beliefs of excellence 7 Powerful questions Reviewing and honing your questioning skills Understanding the questions that great sales people ask Avoiding assumptions Clean language questions Getting to the bottom of it - precision questions Turbo-charging how you qualify 8 Influencing with integrity Understanding empathy Stepping into the buyer's shoes Speaking the buyer's language Tailoring your sales approach to the individual Match, pace, lead - how to take your buyer with you 9 Putting it all together Personal learning summary and action plans
CONSULTATIVE SELLING Training Programme Framework
By Dickson Training Ltd
Key Objectives for the Training provision Effective listening to a client's needs and requirements during various stages of the sales process. Engage in meaningful communication with clients, learn to identify challenges and opportunities that relate to the prospects. Overcome the identified challenge. Build long term rapport and establish trust with the prospect throughout the sales process, Ensure continued customer satisfaction that can turn into repeat business. Be able to build rapport with customers or clients. Know the right questions to ask to fully understand the customer or client’s needs without putting on any pressure. Be able to check you have the right information from the customer or client. Be able to match products and services to the customer or client using the information you have gathered. Be able to influence effectively. Know how to stand out from your competitors. Stage 1 – Research the Company’s ‘Value Propositions’ and USP Analysis Conducting 30 min confidential interviews with a cross-section of the eligible Attendees & the Stakeholders, in order to gain an objective understanding of the various scenarios and clients that the Participants work with. the Company’s ‘Value Propositions’ Unique Selling Points The Customers’ journey(s) The Competition’s offers for analysis and comparisons. From these findings, a carefully calibrated bespoke Programme will be designed and delivered. Stage 2 - Design the Bespoke 2 x day Course nd Stage 3 - Delivery of the Course Programme This Programme can be delivered in 2 x consecutive days, or split between 2 – 3 weeks, to make it more ‘work-friendly’ – if required. It is very practical and commercially focussed in approach, with lots of interactive exercises designed to draw out the learning applications via the debriefings. The ‘Real Play’ scenarios on day 2 will be based on specific case studies drawn from the Research findings so that they are authentic to optimise the learning. Individual Action Plans will be captured at the end of each day to be debriefed by the Participants’ respective Line Managers. Template Programme Day One – Foundation – Strategic Approach Section One – The Principles of Consultative Selling Defining ‘Consultative Selling’ The Company’s ‘Unique Selling Points’ & Value Proposition The Consultative Selling model – the five stages Avoiding appearing ‘pushy’, ‘pressurising’ or ‘talking through the sale’ Section Two –Strategy & Preparation ‘Buy-Class’ Matrix Strategic plan Template – matching services/products to identified needs & opportunities. Preparing a range of objectives Constants and variables – USP’s Researching key Client/Decision Makers’ priorities, profile & background (LinkedIn etc.) Preparing for potential & likely Objections Section Three – Email etiquette & ‘influencing’ email correspondence. Email etiquette A.B.S.U.R.D model Clarity and tone – discovery of clients’ needs & motivational factors. Techniques to influence and ‘nudge’. Ensuring the data and content have a ‘gentle’ motivational & appealing message. Top Tips Day Two – Practical Application Section Four – Rapport Building & Effective Communication skills ‘Behaviour Labelling’ techniques – setting a positive tone. Asking Open Questions – gaining a full understanding of the clients’ priorities & expectations. EQ - Inviting opinions; perspectives; experiences – winning confidence. Active Listening – focus and commitment to understand. ‘Reading the room’ – adapting to responses and reactions. Maintaining focus on relevant topics that the Client cares about; carefully consider the opportunities to influence. But NO PRESSURE! Building a ‘bond of trust’ with commitments and authentic, shared values. Section Five – Explaining the Benefits – aligned to the Customers’ Priorities Understanding ‘Why do People Buy?’ Research data analysis. Open questions that lead to understanding the key issues and Clients’ priorities. Avoiding the danger of ‘pressurising’ the Client. Responding to objections effectively, with confidence and sensitivity. Explaining the benefits that are aligned to the Clients’ stated requirements. Making the Data ‘sing’ – memorable takeaways for the Client. Augmented benefits – Brand confidence; Case studies; Warranty; Service; Range; Flexibility etc. in alignment with their stated preferences/requirements Differentials compared to Competitors Section Six – Winning Commitment Inviting commitment – with confidence Consultative Selling Closing techniques (e.g. Alternative Close/Assumptive Close et al) Avoiding ‘talking through the sale’ – knowing when to ‘Shut UP!’ Confirming agreement – ensuring Clients’ motivation for repeat business Section Seven – Practical Application ‘Real Play’ From the Research findings, carefully devised scenarios can be generated to provide the most valuable learning opportunities to underpin all the skills & techniques covered in the Programme. Potential Real Play scenarios: A well-established customer has indicated that they are soon to be opening up additional new offices – this presents an opportunity to arrange for the Company to support them with their upcoming needs. After some very positive feedback and with the upcoming contract renewal imminent – how can the Company give the Customer more high-quality support in other areas of their business? A Competitor has been to see the client and they have prompted some concerns about ‘value for money’ & ‘quality of service’. How Real Play works… The group is split the group into 2 sub-groups, one with our Professional Actor (option available); the other with the Trainer or a willing Participant. Each group has a brief and has to instruct their Trainer/Actor/Participant on how to approach the scenario supplied. The Actor and Trainer (or willing Participant) perform the role play(s) as instructed by their respective teams; however, during the action they can be paused for further recommendations or direction. The outcome is the responsibility of the team(s) – not the performers. Debrief the full Programme Individual Action Plans - to be followed through. ‘Best Practices’ for application into the business Options for Exercises within the Programme Sample Exercise – Red & White There is a specific time managed agenda and itinerary, which puts the group under pressure. The key challenge is for the sub-groups to maximise the commercial value from the task, however there is always a great danger that the individuals attempt to gain financial progress at the expense of the other group! Debriefing points: Persuasive communication and influence across barriers Gaining buy-in when others are sceptical Strategic planning accounting for others’ behaviours Sample Exercise – Communication Challenge Each Participant has different pieces of information, but are not allowed to share it visually. They are only allowed to communicate to work out the solution hidden among the large amount of data. Debrief: Structured approach Maintaining focus through distractions/interference Active Listening Controlled communication Sample Exercise – Persuasive emails Sample emails are shared to be critiqued and improved upon to be debriefed: Tone & impact Making the Data ‘sing’ Influential & motivational language Customer centric message. Sample Exercise –Juggling Each Participant has to pass the ‘Customers’ (Juggling balls) carefully through the system with all the other Participants to reach a profitable conclusion Debrief: EQ to read the room and effectively communicate, when the pressure is on Customer focus and adapting to challenges Devising a plan that wins buy-in Overcoming competing ideas to get to ‘best practice’ Consistent commitment, communication and motivational drivers that influenced performance. Sample Exercise –Critical Path The group are provided with 30 x discs and some ‘post-it’ notes. (no pens or pencils are allowed) Their brief is to create a grid shape with the 30 x discs, which will act as ‘stepping stones’ for the ‘Critical Path’ But they have to follow the correct order through the grid from the start to finish, which they will have to work out through ‘trial & error’ All of the team must pass through the ‘Critical Path’ worked out on the grid, observing the constraints, within the time limit. No talking is permitted once they start using the materials Debrief: - Clear communication focussing on the ‘client’s journey’ Planning for challenges Identifying risks and mitigating them Role allocations & support Quality control and disciplines Sample Exercise –Back to Back Each Participant is positioned back-to-back with a partner. They have to work out precisely what the ‘statement’ given to the other person is without looking around. Each person has a different brief. Debrief: - Asking Open Questions Active Listening Accuracy in identifying the objective.
