1125 Listening courses delivered Online

Ask yourself if you enjoy Working with people of all ages and from all backgrounds Bringing together science, education, social sciences, languages, linguistics and medicine Working as part of a team Listening and communicating with people Solving problems Always learning new things and being creative Leading a team If you answered yes to any of the above, speech and language therapy could be an excellent fit for you. Speech and language therapists (SLTs) are allied health professionals. They work with parents, carers and other professionals, such as teachers, nurses, occupational therapists, and doctors, to provide treatment, support and care for children and adults with communication difficulties or eating, drinking and swallowing disorders. Enrol in this QLS-endorsed and CPD certified Speech and Language Therapy course to learn the core theoretical knowledge and skills required by a Speech and Language Therapist. The Speech and Language Therapy course covers the foundations of speech and language therapy, including both the social and clinical context of human communication. Throughout the course, you will understand speech anatomy and its characteristics. In addition, the course will strengthen your knowledge of literacy and language development and aspects of child Speech and Language disorders. Please note that this course does not entitle you to join the HCPC register or be a recognised Speech and Language Therapist. But you will come across all the basic guidelines of Speech and Language Therapy to boost and shine your knowledge in the field of Speech and language therapy and prepare yourself to start a career as an Speech and Language Therapist. Learning Outcome of Speech and Language Therapy course Understand the fundamentals of Speech & Language Therapy Explore the science of Speech Better communication ability with people who have Speech & Language disorders. Understand eating, drinking and swallowing disorders Know about child and adult Speech and Language disorders Learn the role of a Speech and Language Therapist Capability to help a child with SL difficulties Tips for starting a career as a Speech & Language Therapist Take a step toward a brighter future! Why Prefer this Speech and Language Therapy Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPDQS after completing the Speech and Language Therapy course. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. *** Course Curriculum *** Here is the curriculum breakdown of the Speech and Language Therapy course: Module 1: An Overview Module 2: The Science of Speech Module 3: The Anatomy of Speech Module 4: Characteristics of Speech: Linguistic Disciplines Module 5: Literacy & Language Development Module 6: Child Speech & Language Disorders Module 7: Adult Speech & Language Disorders Module 8: How to Help a Child with SL Difficulties Assessment Process After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analyzed, and the score will be shown for your review. The passing score for each test will be set at 60%. After passing the Speech and Language Therapy at QLS Level 5 exam, you will be able to request a certificate with additional cost that has been endorsed by the Quality Licence Scheme. CPD 150 CPD hours / points Accredited by CPD Quality Standards Requirements Disclaimer: Please note that this course does not entitle you to join the HCPC register or be a recognised Speech and Language Therapist. But you will come across all the basic guidelines of Speech and Language Therapy to boost and shine your knowledge in the field of speech and language therapy and prepare yourself to start a career as a Speech and Language Therapist. Career path Complete the course to enhance your CV and also prepare yourself for many career opportunities, including; SEN Teaching Assistant SEN Teacher Language Tutor Occupational Therapist Paediatric Occupational Therapist Counselling Rehabilitation Manager Healthcare Administrator Working with school-aged children And many more! Certificates CPDQS Accredited Certificate Digital certificate - £10 Diploma in Speech & Language Therapy at QLS Level 5 Hard copy certificate - £119 Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Speech & Language Therapy at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for International Delivery Certificate Accredited by CPDQS Upon finishing the Speech & Language Therapy course, you need to order to receive a Certificate Accredited by CPDQS that is accepted all over the UK and also internationally. The pricing schemes are: 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)

The world is often a confusing place. So, having someone by our side who can guide us in the right direction is nothing short of a blessing. If you are someone willing to be this blessing in people's lives, we have the right course for you to start your journey. The job of a life coach is to counsel and motivate people to make the right decisions in their personal or professional life challenges. As a life coach, you will help people reach their goals and aspirations in life. To do that, you will have to listen and understand your clients first. Ultimately, a career in life coaching is for someone willing to help others do better either in their personal lives or in their professional lives. Our Life Coach Certificate course is designed to provide you with all the necessary knowledge required to embark on this profession. This course will not only guide you through the necessary skills you need to develop to become a life coach but also enlighten you about the ethics you will need to maintain to be good in this noble profession. Learning Outcomes After completing the Life Coach Certificate course, you will: Learn the basics of life coaching along with the history of this profession Acquire the necessary skills required for this profession Know how to become an effective leader and coach Understand the ethics of life coaching Why choose Waxing and Hair Removal? Opportunity to boost your CV/Resume with CPD accredited proficiency Student ID card with amazing discounts - completely for FREE! (Postal charges will be applicable for international delivery) Instant results upon completion of each assessment Certificates available in both PDF and hard copy format Interactive, high-quality course content with 24/7 online access Full tutor support and learning assistance included. Like any other skill, the skill of coaching and leading someone in life also requires practice. This course is made up of 8 well-detailed and easy-to-understand modules. Our Life Coaching Certificate course contains enough information and knowledge to brush up on your life coaching skills. Moreover, this being a thorough and comprehensive course, it can also be the introduction you might need before starting to explore this career. Course Curriculum Here are the topics you will cover on the Course: ***Life Coach Certificate*** Life Coaching Module 01: Introduction to Life Coaching Module 02: History of Life Coaching Module 03: Listening as a Coach Module 04: The Language of Coaching Module 05: Coaching as a Developmental Change Process Module 06: Empowering the Client Module 07: Ethics in Coaching Module 08: Becoming an Effective Leader and Coach Mindfulness Introduction : Let's begin the journey to true love! Mindfulness Practice 01 : Breath- a doorway to freedom! Meditation 02 : Are you ready to fall in love with your body as a sacred temple? Practice 03 : Discover the mystery of the present through sensation tracking Practice 04- If you like freedom this practice is for you! Practice 05 : Opening to the Secret of the Magical Pause Practice 06 : Lining Up Your Speech with Integrity Practice 07 : Dropping Down Into the Mystery of the Golden Realms Practice 08- A Return to the Bliss of Self-Love Now You're Ready to Dive Into Practice - A Review of it All Bonus Section Bonus- Relating to Family In Present Time - Yes you can do it! Guided Meditation- Open Your Heart & Experience Unconditional Guided Meditation- 'The Awakened Body' Assessment Process Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. Showcase Your Accomplishment of New Skills: Get a Certification of Completion Upon passing the assessment, you will receive proper certification that is accredited by CPD and universally accepted. You can order your certificate at a cost of £10 for PDF and £29 for hardcopy certificate or both for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? You don't need any previous training or training materials to finish the Life Coach Certificate course. This course is designed for: Anyone interested in developing their skills Anyone already in the relevant profession Anyone wanting to enter the relevant profession Requirements Enrol on the Life Coach Certificate with no formal entry requirements! If you have a passion for knowledge and want to learn something new, register on the Life Coach Certificate without any delay. We only ask that all students have a passion for learning and literacy, and be over the age of 16. Complete the Life Coach Certificate online from your computer, tablet, or smartphone, and learn in a way that suits you. Career path A certificate in Life Coach Certificate course can open up various exciting career opportunities, such as: Life coach Skills for Life Teacher Careers Adviser The average salary for a Career Adviser can be £21,000- £35,000 per annum for anyone residing in the United Kingdom.

Course Overview: According to the World Economic Forum, business administration is one of the most in-demand professions, with an impressive 5% annual job growth rate. The Business Administration Level 3 course is pivotal in shaping these industry leaders. Delving deep into critical topics such as 'Representing Your Boss and Company', 'Skills of an Effective Administrator', and 'Business Writing Skills', it aims to equip learners with the robust skill set essential for today's dynamic business environment. The curriculum further accentuates real-world application through modules on 'Communication Skills', 'Business Telephone Skills', and 'Mail Services and Shipping', preparing students to take on multifaceted roles with finesse. The significance of this course is not just about knowledge acquisition; it's about nurturing adept administrators who can charter the rough waters of global business.This course isn't just about lessons; it's about moulding future leaders in business administration. Enrol now! Key Features of the Course: CPD Certificate: Upon completing this course, you will receive a Continuing Professional Development (CPD) certificate recognised by employers across various industries. 24/7 Learning Assistance: Our dedicated support team is available round the clock to provide guidance and resolve any queries or concerns you may have throughout your learning journey. Who is This Course For? This Business Administration Level 3 course is ideal for individuals aspiring to pursue a career in business administration or those already working in administrative roles seeking to enhance their skills and progress in their careers. Whether you are a recent graduate, a job seeker, or a professional looking to upskill, this course will provide you with the knowledge and competencies necessary to succeed. What You Will Learn: Throughout this Business Administration Level 3 course, you will delve into various modules, each focusing on a specific aspect of business administration. By the end of the program, you will have gained a comprehensive understanding of: Skills of an Effective Administrator: Develop the core skills required to excel in an administrative role, such as organisational abilities, problem-solving, and attention to detail. Business Writing Skills: Master the art of effective written communication, including email etiquette, report writing, and professional correspondence. Communication Skills: Enhance your interpersonal skills, including active listening, conflict resolution, and effective communication in diverse workplace environments. Business Telephone Skills: Learn the essentials of professional phone etiquette, handling calls, and effectively addressing customer queries or concerns. Mail Services and Shipping: Gain insights into managing mail services, handling shipments, and maintaining efficient mailing systems. Travel Arrangements: Understand the processes of organising travel arrangements, including booking flights, accommodations, and itineraries. Organising Meetings and Conferences: Learn how to plan, coordinate, and execute successful meetings and conferences, ensuring smooth operations and optimal productivity. Time Management: Discover effective strategies for prioritisation, task delegation, and time optimising to maximise productivity. Record Keeping and Filing Systems: Develop essential skills in maintaining accurate records, implementing effective filing systems, and ensuring data security. Effective Planning and Scheduling: Master efficient planning and scheduling to meet deadlines, manage projects, and streamline operations. Why Enrol in This Course: Enrolling in this Business Administration Level 3 course will give you a competitive edge in the job market. With top learner reviews, this course has been recently updated to align with industry trends and practices. The skills you acquire will make you a highly sought-after candidate in various administrative roles, opening up exciting career opportunities. Requirements: To enrol in this course, you only need a basic understanding of the English language and access to a computer with an internet connection. No prior experience or qualifications are necessary. Career Path: Upon completion of the Counselling Course - Business Administration Level 3, you will be equipped with the skills and knowledge for various professions, such as Administrative Assistant - £20,000 to £30,000 per year Office Manager - £25,000 to £40,000 per year Executive Assistant - £30,000 to £50,000 per year Human Resources Manager - £40,000 to £70,000 per year Operations Manager - £40,000 to £80,000 per year Marketing Manager - £35,000 to £70,000 per year Financial Analyst - £35,000 to £60,000 per year Business Development Manager - £40,000 to £80,000 per year Project Manager - £40,000 to £70,000 per year Management Consultant - £40,000 to £100,000 per year Certification: Upon successfully completing the Counselling Course - Business Administration Level 3, you will receive a CPD certificate, confirming your newfound expertise and enhancing your professional credibility in business administration. Course Curriculum 11 sections • 11 lectures • 05:16:00 total length •Representing Your Boss and Company: 00:34:00 •Skills of an Effective Administrator: 00:15:00 •Business Writing Skills: 00:40:00 •Communication Skills: 00:25:00 •Business Telephone Skills: 00:19:00 •Mail Services and Shipping: 00:25:00 •Travel Arrangements: 00:24:00 •Organising Meeting and Conferences: 00:25:00 •Time Management: 00:35:00 •Record Keeping and Filing Systems: 00:28:00 •Effective Planning and Scheduling: 00:46:00

Course Overview: Discover the transformative power of psychotherapy with our comprehensive Counselling Course. Designed to equip you with essential knowledge and skills, this course deeply explores psychotherapy's principles, theories, and techniques. Whether you are a student seeking a fulfilling career path or a professional looking to enhance your existing skills, this course is the ideal choice.The Counselling Course, with its meticulous focus on Psychotherapy, is tailored to meet this challenge head-on. The curriculum dives deep into the fundamentals, history, and various approaches to psychotherapy, elucidating its profound impact on individual and collective mental health. From discussing the dynamics of the therapeutic relationship to demystifying the unconscious mind, this course provides an in-depth insight into psychotherapy.By enrolling in this course, you will embark on a journey of self-discovery and personal growth, acquiring the tools to facilitate positive change in the lives of others. Key Features of the Course: Receive a CPD certificate upon completion, enhancing your professional credentials and demonstrating your commitment to continuous development.24/7 learning assistance, ensuring you have the support you need at every stage of your learning journey. Who is This Course For? This course is perfect for individuals interested in psychology, counselling, or the mental health field. It suits students, professionals, or anyone seeking a comprehensive understanding of psychotherapy and its useful applications. Whether you aspire to become a psychotherapist, psychologist, or counsellor or simply wish to develop your interpersonal skills and emotional intelligence, this course will provide the knowledge and insight you need. What You Will Learn: In this comprehensive Counselling Course, you will gain extensive knowledge and helpful skills in psychotherapy. You will explore the foundations of psychotherapy, its historical context, and its relationship with psychology and counselling. You will learn to establish a therapeutic relationship based on trust and empathy. The course will cover working with diverse populations, including children, and the dynamics of individual and group therapy sessions.You will study various therapeutic approaches, such as psychodynamic, humanistic, and cognitive-behavioural, understanding their theoretical principles and applications. The course will also delve into the unconscious mind, defence mechanisms, and the importance of online psychotherapy.By the end, you will have the necessary knowledge to pursue a career as an online psychotherapist and positively impact individuals seeking support and healing. Why Enrol in This Course: This Counselling Course has garnered excellent reviews from learners worldwide, receiving high praise for its comprehensive content and engaging delivery. Our course content is continuously updated to ensure relevance and alignment with the latest industry trends and best practices, allowing you to stay ahead in psychotherapy.By enrolling in this course, you will develop valuable skills such as active listening, empathy, and effective communication, which are highly sought-after in various professional settings. Furthermore, the flexibility of online learning enables you to study at your own pace, making it ideal for individuals with busy schedules or those seeking to balance their studies with other commitments. Requirements: There are no specific prerequisites for this course. An open mind, a genuine interest in psychology and human behaviour, and a willingness to learn are all required to embark on this enlightening journey. Career Path: Upon completion of this course, you will have a range of career opportunities available to you, including: Psychotherapist: Average UK Salary: £40,000 Counsellor: Average UK Salary: £35,000 Psychologist: Average UK Salary: £45,000 Family Therapist: Average UK Salary: £42,000 Play Therapist: Average UK Salary: £38,000 School Counsellor: Average UK Salary: £30,000 Certification: Upon completing the Counselling Course, you will receive a CPD (Continuing Professional Development) certificate, providing tangible evidence of your newfound expertise and commitment to professional growth.Take advantage of this opportunity to embark on a rewarding journey into psychotherapy. Enrol today and unlock your potential to make a positive impact in the lives of others. Course Curriculum 7 sections • 23 lectures • 02:33:00 total length •Psychotherapy Promo: 00:02:00 •About the Instructor: 00:02:00 •About the Course: 00:04:00 •What is Psychotherapy?: 00:08:00 •A Short Historical Introduction: 00:07:00 •Psychology, Counselling & Psychotherapy: 00:08:00 •Where do Psychotherapists work?: 00:08:00 •Who Can Benefit from Psychotherapy?: 00:08:00 •Short-Term Vs Long-Term Therapy: 00:08:00 •Therapeutic Relationship: 00:07:00 •What does the First Psychotherapy Session Involve?: 00:08:00 •Psychotherapy for Children: 00:12:00 •Individual and Group Sessions: 00:07:00 •Family Therapy: 00:08:00 •Psychodynamic Approach: 00:06:00 •Unconscious Processes (The Unconscious Mind): 00:08:00 •Defense Mechanisms: 00:08:00 •Humanistic Approach: 00:07:00 •Cognitive Behavioural Approach (CBT): 00:08:00 •Face-to-face Vs 'Online' Psychotherapy: 00:08:00 •How to Become an Online Psychotherapist?: 00:09:00 •Thank You and Good Bye!: 00:02:00 •Resources - Counselling Course: 00:00:00

Develop your Children's Social Behaviour in an easy and convenient way Is your child awkward when it comes to social interaction? If you are finding it hard to manage your kid in social places then consider this course as it will teach you how to manage your child better in front of everyone. Child Development: Behavioural Training and Management is a very useful course for parents looking for a solution regarding their children's behaviour. Social understandings and behaviours are closely interwoven with emotions, temperament, values, attitudes, knowledge and skills. Social capacity develops as children interact with supportive, stimulating, safe people and places. Tuning in, listening and watching closely can help adults to understand what might be giving rise to a child's behaviour. Social competence is about the ability to recognise, interpret and respond to social situations in ways that society sees as appropriate. Behaviour can also be a good indicator of mental health status. Get this course and learn new ways to bring out your child's best behaviour in public. Throughout the course you can learn in multiple units on how children management is done. Course Highlights Child Development: Behavioural Training and Management is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Child Development: Behavioural Training and Management into 24 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 day hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Child Development: Behavioural Training and Management Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Child Development: Behavioural Training and Management is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Child Development: Behavioural Training and Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Child Development: Behavioural Training and Management The Three Modes of Management FREE 01:00:00 What Are Gentle Measures? FREE 01:00:00 There Must be Authority 01:00:00 Gentle Punishment Of Disobedience 01:00:00 The Philosophy of Punishment Action 01:00:00 Rewarding Obedience 01:00:00 The Art of Training Delivery 01:00:00 Methods Exemplified 01:00:00 Della and The Dolls 01:00:00 The Child With The Parent 01:00:00 The Parent With The Child 01:00:00 Difference Between Commendation and Encouragement 01:00:00 Faults of Immaturity 01:00:00 Activities for kids Early Learning 01:00:00 The Role of Imagination in Children`s development 01:00:00 Truth and Falsehood 01:00:00 Judgement and Reasoning 01:00:00 Wishes and Requests 01:00:00 Children`s Questions 01:00:00 The Use of Money 01:00:00 Corporal Punishment 01:00:00 Gratitude in Children 01:00:00 Religious Training 01:00:00 CONCLUSION 00:30:00 Mock Exam Mock Exam-Child Development: Behavioural Training and Management 00:20:00 Final Exam Final Exam-Child Development: Behavioural Training and Management 00:20:00

The One-on-One Meeting Management Skills Training is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This One-on-One Meeting Management Skills Training consists of several modules that take around 2 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion PDF Certificate at £9.99. Print copy by post is also available at an additional cost of £15.99 and the same for PDF and printed transcripts. Course Content Welcome and Introduction Welcome to the Course 00:03:00 Why One-on-One Meetings are so Important 00:03:00 Reasons to Meet 00:03:00 Meetings are Conversations: Types of Conversation 00:04:00 Preparation and Planning for Your One-onOne Meeting Planning your One-on-One Meetings 00:04:00 How to Prepare for Your Meeting 00:03:00 Preparing your Agenda 00:05:00 Running Your One-on-One Meeting The Five Stages of a Meeting 00:04:00 Meeting Room Layout 00:07:00 Rapport Building Skills 00:04:00 The Male-Female Dynamic 00:01:00 The Male-Female Dynamic - from His Perspective 00:05:00 The Male-Female Dynamic - from Her Perspective 00:02:00 Questioning Skills 00:09:00 Listening Skills 00:06:00 Particular Types of One-on-One Meeting Staff-focused One-on-One Meetings 00:05:00 Checkpoint Meetings 00:04:00 Informal Feedback Meeting 00:04:00 Formal Appraisal Meetings 00:06:00 Difficult Conversations 00:04:00 Coaching Meetings 00:06:00 Mentoring Meetings 00:04:00 Giving a Reprimand 00:03:00 Closing Last Thoughts 00:02:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

The Call Centre & Customer Service Training Course is designed to help call center professionals expertly handle customer calls and ensure that every caller receives the best possible service. You will get provide with the skill building in every aspect of handling calls from customers such as the use of probing techniques, voice control, what to say when, rapport building and much more. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this course for? Call Centre & Customer Service Training Course is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This is a great opportunity for all student from any academic backgrounds to learn more on this subject. Course Content Call Centre & Customer Service Training Course - Updated Version Introduction to Customer Service 00:25:00 What's Different about Good Customer Service? 00:14:00 Customer Relationship Management 00:44:00 Customer Service Communication Strategies 00:26:00 Aspects of Phone Etiquette 00:33:00 Building Rapport Over the Phone 00:26:00 Inbound and Outbound Calls 00:18:00 Active Listening and Managing Tough Callers 00:30:00 Managing Interoffice Calls and Voicemail 00:12:00 Problem Solving over the Phone 01:06:00 Intra Organisation Dealings 00:37:00 Measuring Customer Service 00:14:00 Call Centre & Customer Service Training Course - Old Version Call Centre & Customer Service Training Course Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:30:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 00:15:00 Module Eight - Bench marking 00:20:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 00:20:00 Module Eleven - Closing 00:30:00 Module Twelve - Wrapping Up 00:30:00 Activities Call Centre & Customer Service Training Course- Activities 00:00:00 Mock Exam Mock Exam- Call Centre & Customer Service Training Course 00:20:00 Final Exam Final Exam- Call Centre & Customer Service Training Course 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

The Conflict Management at Work Training is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This Conflict Management at Work Training consists of several modules that take around 1 hour to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion PDF Certificate at £9.99. Print copy by post is also available at an additional cost of £15.99 and the same for PDF and printed transcripts. Course Content Introduction to Your Conflict Management Course Welcome to the Course Dealing 00:03:00 What are Conflict and Conflict Management? 00:03:00 Understand the Keys to Conflict The Rational and Irrational Sources of Conflict 00:03:00 The Effects of Respect on Conflict 00:04:00 How to Use Respect to Help Resolve Conflict 00:05:00 How Misunderstandings Arise... and the Solution How Communication Works 00:05:00 How we Listen: The Four Listening Levels 00:05:00 How to Listen Well 00:04:00 Personality Types in Conflict How Personality Types Conflict 00:02:00 How Specific Personalities Clash at Work 00:04:00 How to Avoid Personality Clash 00:02:00 Escalation of Conflict Resistance: It's Not Conflict yet. 00:02:00 The Onion Model of Resistance 00:07:00 The Signs of Conflict Escalation 00:03:00 De-escalating Conflict The Strategies for Handling Conflict 00:06:00 Conflict De-escalation Process 00:03:00 Conflict Handling Modes - The Thomas-Kilmann Model 00:02:00 The Five Thomas-Kilmann Modes 00:06:00 Getting Help from a Third Party 00:05:00 How to Recover from a Broken (Professional) Relationship 00:05:00 Closing Section Good Conflict and Bad Conflict 00:04:00 The Secret to Avoiding Conflict 00:03:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Key Objectives for the Training provision Effective listening to a client's needs and requirements during various stages of the sales process. Engage in meaningful communication with clients, learn to identify challenges and opportunities that relate to the prospects. Overcome the identified challenge. Build long term rapport and establish trust with the prospect throughout the sales process, Ensure continued customer satisfaction that can turn into repeat business. Be able to build rapport with customers or clients. Know the right questions to ask to fully understand the customer or client’s needs without putting on any pressure. Be able to check you have the right information from the customer or client. Be able to match products and services to the customer or client using the information you have gathered. Be able to influence effectively. Know how to stand out from your competitors. Stage 1 – Research the Company’s ‘Value Propositions’ and USP Analysis  Conducting 30 min confidential interviews with a cross-section of the eligible Attendees & the Stakeholders, in order to gain an objective understanding of the various scenarios and clients that the Participants work with. the Company’s ‘Value Propositions’ Unique Selling Points The Customers’ journey(s) The Competition’s offers for analysis and comparisons. From these findings, a carefully calibrated bespoke Programme will be designed and delivered.  Stage 2 - Design the Bespoke 2 x day Course  nd Stage 3 - Delivery of the Course Programme This Programme can be delivered in 2 x consecutive days, or split between 2 – 3 weeks, to make it more ‘work-friendly’ – if required. It is very practical and commercially focussed in approach, with lots of interactive exercises designed to draw out the learning applications via the debriefings. The ‘Real Play’ scenarios on day 2 will be based on specific case studies drawn from the Research findings so that they are authentic to optimise the learning. Individual Action Plans will be captured at the end of each day to be debriefed by the Participants’ respective Line Managers.  Template Programme Day One – Foundation – Strategic Approach Section One – The Principles of Consultative Selling Defining ‘Consultative Selling’ The Company’s ‘Unique Selling Points’ & Value Proposition The Consultative Selling model – the five stages Avoiding appearing ‘pushy’, ‘pressurising’ or ‘talking through the sale’ Section Two –Strategy & Preparation  ‘Buy-Class’ Matrix Strategic plan Template – matching services/products to identified needs & opportunities. Preparing a range of objectives Constants and variables – USP’s Researching key Client/Decision Makers’ priorities, profile & background (LinkedIn etc.) Preparing for potential & likely Objections Section Three – Email etiquette & ‘influencing’ email correspondence.  Email etiquette A.B.S.U.R.D model Clarity and tone – discovery of clients’ needs & motivational factors. Techniques to influence and ‘nudge’. Ensuring the data and content have a ‘gentle’ motivational & appealing message. Top Tips Day Two – Practical Application Section Four – Rapport Building & Effective Communication skills ‘Behaviour Labelling’ techniques – setting a positive tone. Asking Open Questions – gaining a full understanding of the clients’ priorities & expectations. EQ - Inviting opinions; perspectives; experiences – winning confidence. Active Listening – focus and commitment to understand. ‘Reading the room’ – adapting to responses and reactions. Maintaining focus on relevant topics that the Client cares about; carefully consider the opportunities to influence. But NO PRESSURE! Building a ‘bond of trust’ with commitments and authentic, shared values. Section Five – Explaining the Benefits – aligned to the Customers’ Priorities Understanding ‘Why do People Buy?’ Research data analysis. Open questions that lead to understanding the key issues and Clients’ priorities. Avoiding the danger of ‘pressurising’ the Client. Responding to objections effectively, with confidence and sensitivity. Explaining the benefits that are aligned to the Clients’ stated requirements. Making the Data ‘sing’ – memorable takeaways for the Client. Augmented benefits – Brand confidence; Case studies; Warranty; Service; Range; Flexibility etc. in alignment with their stated preferences/requirements Differentials compared to Competitors Section Six – Winning Commitment Inviting commitment – with confidence Consultative Selling Closing techniques (e.g. Alternative Close/Assumptive Close et al) Avoiding ‘talking through the sale’ – knowing when to ‘Shut UP!’ Confirming agreement – ensuring Clients’ motivation for repeat business Section Seven – Practical Application ‘Real Play’ From the Research findings, carefully devised scenarios can be generated to provide the most valuable learning opportunities to underpin all the skills & techniques covered in the Programme.  Potential Real Play scenarios: A well-established customer has indicated that they are soon to be opening up additional new offices – this presents an opportunity to arrange for the Company to support them with their upcoming needs. After some very positive feedback and with the upcoming contract renewal imminent – how can the Company give the Customer more high-quality support in other areas of their business? A Competitor has been to see the client and they have prompted some concerns about ‘value for money’ & ‘quality of service’. How Real Play works… The group is split the group into 2 sub-groups, one with our Professional Actor (option available); the other with the Trainer or a willing Participant. Each group has a brief and has to instruct their Trainer/Actor/Participant on how to approach the scenario supplied. The Actor and Trainer (or willing Participant) perform the role play(s) as instructed by their respective teams; however, during the action they can be paused for further recommendations or direction. The outcome is the responsibility of the team(s) – not the performers. Debrief the full Programme Individual Action Plans - to be followed through. ‘Best Practices’ for application into the business Options for Exercises within the Programme  Sample Exercise – Red & White  There is a specific time managed agenda and itinerary, which puts the group under pressure.  The key challenge is for the sub-groups to maximise the commercial value from the task, however there is always a great danger that the individuals attempt to gain financial progress at the expense of the other group! Debriefing points: Persuasive communication and influence across barriers Gaining buy-in when others are sceptical Strategic planning accounting for others’ behaviours Sample Exercise – Communication Challenge Each Participant has different pieces of information, but are not allowed to share it visually. They are only allowed to communicate to work out the solution hidden among the large amount of data. Debrief: Structured approach Maintaining focus through distractions/interference Active Listening Controlled communication Sample Exercise – Persuasive emails Sample emails are shared to be critiqued and improved upon to be debriefed: Tone & impact Making the Data ‘sing’ Influential & motivational language Customer centric message. Sample Exercise –Juggling   Each Participant has to pass the ‘Customers’ (Juggling balls) carefully through the system with all the other Participants to reach a profitable conclusion  Debrief: EQ to read the room and effectively communicate, when the pressure is on Customer focus and adapting to challenges Devising a plan that wins buy-in Overcoming competing ideas to get to ‘best practice’ Consistent commitment, communication and motivational drivers that influenced performance. Sample Exercise –Critical Path  The group are provided with 30 x discs and some ‘post-it’ notes. (no pens or pencils are allowed) Their brief is to create a grid shape with the 30 x discs, which will act as ‘stepping stones’ for the ‘Critical Path’ But they have to follow the correct order through the grid from the start to finish, which they will have to work out through ‘trial & error’ All of the team must pass through the ‘Critical Path’ worked out on the grid, observing the constraints, within the time limit. No talking is permitted once they start using the materials Debrief: - Clear communication focussing on the ‘client’s journey’ Planning for challenges Identifying risks and mitigating them Role allocations & support Quality control and disciplines  Sample Exercise –Back to Back  Each Participant is positioned back-to-back with a partner. They have to work out precisely what the ‘statement’ given to the other person is without looking around. Each person has a different brief. Debrief: - Asking Open Questions Active Listening Accuracy in identifying the objective.

In today's fast-paced world, the significance of a Life Coaching Course cannot be overstated. With mounting stressors and evolving challenges, individuals seek guidance to navigate personal and professional hurdles effectively. This Life Coaching Advanced Diploma equips learners with invaluable skills in empathetic listening, goal setting, and behavior modification, essential for fostering personal development and well-being. As mental health awareness rises, the demand for qualified life coaching is surging. The UK, in particular, witnesses a growing need for such professionals, with an array of job opportunities spanning private practice, corporate coaching, and educational institutions. These roles offer a promising average annual salary of around £40,000, providing not just financial stability but also a sense of fulfillment in aiding others' growth and transformation. Moreover, the life coaching sector shows no signs of decline, as societal pressures and the pursuit of holistic wellness continue to drive the demand for life coaching services. As individuals increasingly recognize the value of proactive self-improvement, the relevance of life coaching remains steadfast. Furthermore, advancements in technology facilitate remote coaching, expanding the reach of practitioners beyond geographical limitations. Key Features This Life Coaching Advanced Diploma Course Includes: This Life Coaching Advanced Diploma Course CPD Certified Free Certificate from Reed CIQ Approved Life Coaching Course Developed by Specialist Lifetime Access Course Curriculum Life Coaching Advanced Diploma Course: Module 01: Life Coaching: Purpose and Essential Principles Module 02: Cultivate Self-Awareness Module 03: Formulating Core Beliefs and Navigating Fears Module 04: Varieties of Life Coaching and Essential Traits of a Life Coach Module 05: Grasping Emotional Intelligence Module 06: Communication Techniques and Non-Verbal Cues Module 07: Frameworks for Client Interaction and Goal Establishment Module 08: Fundamental Principles for Business Advancement and Expansion Module 09: Upholding Ethical Standards: Safeguarding Yourself and Your Clients Learning Outcomes After completing this Life Coaching Advanced Diploma Course, you will be able to: Purpose and Principles: Understand life coaching fundamentals for effective client support and guidance. Self-Awareness Mastery: Develop self-awareness skills crucial for personal growth and client connection. Core Beliefs Formulation: Create and articulate core beliefs, overcoming obstacles and addressing client fears. Life Coaching Traits: Identify and embody essential traits required for successful life coaching practice. Emotional Intelligence Mastery: Grasp emotional intelligence concepts, enhancing client relationships and communication strategies. Ethical Standards Adherence: Uphold ethical standards in coaching, ensuring client safety and professional integrity. Certification After completing this Life Coaching Advanced Diplomacourse, you will get a free Certificate. Please note: The CPD approved course is owned by E-Learning Solutions Ltd and is distributed under license. CPD 10 CPD hours / points Accredited by The CPD Certification Service Life Coaching Advanced Diploma 2:45:24 1: Module 01: Life Coaching: Purpose and Essential Principles 17:20 2: Module 02: Cultivate Self-Awareness 18:32 3: Module 03: Formulating Core Beliefs and Navigating Fears 16:47 4: Module 04: Varieties of Life Coaching and Essential Traits of a Life Coach 23:59 5: Module 05: Grasping Emotional Intelligence 16:37 6: Module 06: Communication Techniques and Non-Verbal Cues 19:37 7: Module 07: Frameworks for Client Interaction and Goal Establishment 15:26 8: Module 08: Fundamental Principles for Business Advancement and Expansion 19:40 9: Module 09: Upholding Ethical Standards: Safeguarding Yourself and Your Clients 16:26 10: CPD Certificate - Free 01:00 Who is this course for? This Life Coaching course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Life Coaching. Moreover, this course is ideal for: Individuals aspiring to become certified Life Coaching expert Professionals seeking to enhance interpersonal and communication skills Managers or leaders interested in guiding and motivating team members Therapists or counsellors aiming to expand their skill set on Life Coaching Entrepreneurs looking to incorporate Life Coaching principles in business interactions Requirements There are no requirements needed to enrol into this Life Coaching course. We welcome individuals from all backgrounds and levels of experience to enrol into this Life Coaching course. Career path After finishing this Life Coaching course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Life Coaching are: Life Coach - £25K to 60K/year. Career Coach - £30K to 50K/year. Executive Coach - £40K to 80K/year. Wellness Coach - £20K to 45K/year. Relationship Coach - £25K to 55K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.