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In today's competitive business landscape, mastering Customer Service - Representative skills isn't just beneficial-it's essential for success. Elevating your service from merely good to outstanding isn't a luxury; it's a requirement. We're all part of the "Helping Field," where providing a "Concierge" level of service is paramount. Through this Customer Service - Representative course, you'll delve into the core principles of Customer Service - Representative, uncovering the 5 Tenets of TQM and discovering strategies to boost customer satisfaction while avoiding the 10 Deadly Sins of Customer Service. Understanding the value of each customer and effectively dealing with difficult situations will not only secure their loyalty but also translate into tangible financial gains for your business. With a focus on providing exceptional phone service and insights into why customers choose you over competitors, this Customer Service - Representative course is your ticket to mastering the art of Customer Service - Representative. Our bonus lecture offers final tips to solidify your knowledge and ensure you're equipped to excel in any customer-facing role. Join our Customer Service - Representative course today and become a master of customer satisfaction. Course Learning Outcomes: Develop a deep understanding of Customer Service - Representative principles Learn strategies to boost customer satisfaction and retention Master techniques to effectively deal with difficult customers Gain insights into the financial impact of exceptional customer service Acquire skills to provide outstanding phone support Understand the psychology behind customer purchasing decisions Certificate in Customer Service - Representative at QLS Level 3 Module 1: WHY Customer Service Is CRITICAL To Your Business! Module 2: Good Isn't Good Enough! Module 3: We Are ALL in the 'Helping Field' Module 4: Providing 'Concierge' Level Of Service Module 5: The 5 Tenets Of TQM Module 6: How To Boost Customer Satisfaction Module 7: How To Avoid The 10 Deadly Sins Of Customer Service! Module 8: More Money-Through Customer Retention Module 9:How Much Is A Customer Worth? Module 10: Do You Understand Your Customer? Module 11: Dealing With Difficult Customers Module 12: 'LEAP' Into Customer Service! Module 13: Exceptional Phone Service Module 14: WHY Customers Buy From YOU! $$$ Module 15: BONUS LECTURE!!! FINAL TIPS!!! Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Certificate in Customer Service - Representative at QLS Level 3 Who is this course for: Customer Service Representative Client Support Specialist Customer Success Manager Front Desk Coordinator Guest Services Associate Call Center Agent Requirements Certificate in Customer Service - Representative at QLS Level 3 To enrol in this Certificate in Customer Service - Representative at QLS Level 3 course, all you need is a basic understanding of the English Language and an internet connection. Career path Certificate in Customer Service - Representative at QLS Level 3 Career Path: Customer Service Representative Call Center Agent Retail Sales Associate Receptionist Administrative Assistant Client Support Specialist Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! This Certificate in Content Management at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? If yes, our unique Content Management at QLS Level 3 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Content Management at QLS Level 3 course. Due to Content Management at QLS Level 3's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Content Management at QLS Level 3 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The Content Management at QLS Level 3 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Content Management at QLS Level 3 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Content Management at QLS Level 3 course. This Content Management at QLS Level 3 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Content Management at QLS Level 3 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Content Management at QLS Level 3 course: Module 01: Introduction to Content Management Module 2: Content Management System (CMS) Module 03: Basics of Content Management Systems Module 04: Content Strategy Module 05: Content Marketing Module 06: Content Marketing Tools and Tactics Module 07: Content Marketing Strategy Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Certificate in Content Management at QLS Level 3 exams. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Content Management at QLS Level 3 course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements Content Management at QLS Level 3 No prior background or expertise is required. Career path The Content Management at QLS Level 3 course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates Certificate in Content Management at QLS Level 3 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Certificate in Content Management at QLS Level 3, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme and also you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost. CPDQS Accredited Certificate Digital certificate - Included

FREE QLS Hard Copy Certificate | 10 FREE CPD Courses & PDF Certificates | 180 CPD Points | Lifetime Access | Tutor Help

🚀 Unlock Your Success with 'Strategic Choice Proficiency' Online Course! 🚀 Are you ready to elevate your decision-making skills to new heights? Introducing our groundbreaking online course: 'Strategic Choice Proficiency' - the ultimate guide to mastering the art and science of strategic decision-making!   🌐 Why Choose 'Strategic Choice Proficiency'? 🎓 Expert Guidance: Learn from industry-leading experts who have navigated complex decision landscapes and achieved unparalleled success. Our instructors bring a wealth of experience to guide you through every aspect of strategic choice. 🧠Transformative Insights: Gain profound insights into strategic thinking, risk assessment, and decision optimization. Uncover the frameworks and methodologies used by top executives to make informed and impactful choices. 🌟 Practical Applications: No theoretical fluff! 'Strategic Choice Proficiency' is designed to empower you with actionable skills. Apply your newfound knowledge to real-world scenarios, enhancing your problem-solving abilities and boosting your professional value.   🔗 Comprehensive Curriculum: 1️⃣ Module 1: Foundations of Strategic Thinking - Understand the core principles of strategic decision-making. - Develop a strategic mindset for success in your personal and professional life. 2️⃣ Module 2: Risk Assessment and Mitigation - Learn to identify, assess, and mitigate risks effectively. - Explore case studies of successful risk management in diverse industries. 3️⃣ Module 3: Decision Optimization Techniques - Master decision-making frameworks to optimize outcomes. - Utilize data-driven approaches for informed and confident choices. 4️⃣ Module 4: Implementing Strategic Choices - Turn decisions into action plans for tangible results. - Navigate the challenges of execution and drive successful implementation.   🎯 Who Should Enroll? Business Leaders and Executives Entrepreneurs and Start-up Enthusiasts Project Managers and Decision-Makers Professionals aiming for Career Advancement   Invest in yourself. Invest in success. 'Strategic Choice Proficiency' - Your Path to Strategic Excellence! 💡✨ Course Curriculum Strategic Choice Proficiency Introduction To Decision Making Skills 00:00 Why Decisions Are So Hard 00:00 Benefits Of Rapid Decisions 00:00 Why Decision Making Is Vital 00:00 Fast Vs Smart Decisions 00:00 Calculations Vs Feelings 00:00 How To Weigh Up The Basics 00:00 Avoiding The Fear 00:00 Playing Devil_s Advocate NOT YET RATED 00:00 4 Top Tips For Best Decisions 00:00 Living With Decisions 00:00 Final Tips _ Ideas 00:00

Free Level 5 QLS Endorsed Certificate | CPD Accredited | 150 CPD Points | Advanced Learning Materials | Lifetime Access

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! Step into the world of digital product management and let us guide you on a journey of discovery. With our Digital Product Management bundle, you'll gain access to a wealth of knowledge that will transform the way you approach digital projects. As you explore the courses included in this bundle, you'll find yourself delving deeper into the world of digital marketing, product development, and data analytics. Learn how to create effective marketing strategies, develop products that meet the needs of your audience, and utilise data to make informed decisions. With the first course endorsed by the Quality Licence Scheme, you'll receive a QLS hardcopy certificate for free, which will attest to the quality of your training. And with the rest of the CPD-QS accredited courses, you can be sure that you're receiving training of the highest standard. Take your digital product management skills to the next level and join the ranks of those who have discovered the power of our Digital Product Management bundle. Whether you're a seasoned professional or just starting out, there's something in this bundle for everyone. Don't wait any longer, unlock your potential today. Enrol right now! This Digital Product Management Bundle Package includes: Course 01: Diploma in Digital Product Management at QLS Level 5 10 Premium Additional CPD QS Accredited Courses - Course 01: Digital Marketing Course 02: Digital Marketing - Growth Hacking Techniques Course 03: Diploma in E-Commerce Management Course 04: Production Manager Course 05: Product Development Training Course 06: Product Management Course 07: Affiliate Marketing Masterclass Course 08: Data Analytics with Tableau Course 09: Business Analytics Course 10: GDPR Training Why Prefer This Digital Product Management Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support After taking this Digital Product Management bundle courses, you will be able to learn: Master the art of digital marketing and develop effective marketing strategies Learn how to create successful products and utilise data to make informed decisions Develop skills in affiliate marketing and growth-hacking techniques Gain a comprehensive education in product management and e-commerce management Learn how to utilise Tableau for data analytics and business analytics Develop a deep understanding of GDPR and its impact on businesses Receive a QLS hardcopy certificate and CPD-QS accreditation for each course completed ***Curriculum breakdown of Digital Product Management Skills Training*** Module 01: Basics of Digital Product Management Module 02: Understanding Market and Customers Module 03: Strategy Development Module 04: Roadmap Module 05: Development Methodologies Module 06: Analytics and Metrics Module 07: Marketing Module 08: Legal Aspects How is the Digital Product Management Bundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone looking to expand their skills and become a leader in the digital product management industry Marketing professionals looking to develop their skills in digital marketing Product development professionals looking to improve their skills in product management and e-commerce management Data analysts looking to improve their skills in data analytics and business analytics Career path This bundle will help you to develop your knowledge and skills to pursue different career paths, such as: Digital Marketing Manager (£25,000 - £70,000) Product Manager (£30,000 - £85,000) E-Commerce Manager (£25,000 - £75,000) Data Analyst (£20,000 - £50,000) Business Analyst (£25,000 - £70,000) GDPR Officer (£25,000 - £60,000) Certificates Diploma in Digital Product Management at QLS Level 5 Hard copy certificate - Included After successfully completing the course, you can order an original hardcopy Certificate of Achievement endorsed by the Quality Licence Scheme. This certificate will be delivered to your home, free of charge. To obtain the additional Quality Licence Scheme Endorsed Certificate, you will need to pay the corresponding fee based on the level of the courses: Level 1: £59 Level 2: £79 Level 3: £89 Level 4: £99 Level 5: £119 Level 6: £129 Level 7: £139 CPD QS Accredited Certificate Digital certificate - £10 Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS and will cost you £10 for each course. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Hard copy certificate - £29 International students are subject to a £10 delivery fee for their orders, based on their location.

Build the financial and accounting skillset needed to rise to an executive level of responsibility and earning power. Financial management is an essential part of any successful business. The Financial Management and Business Accounting Diploma focuses on specialist modules including financial accounting, management accounting, business finance, financial management, strategic management accounting and international financial reporting. If you are looking forward to advancing your career and move toward an organizational leadership position, this Financial Management and Business Accounting Diploma will help you build the skills you'll need to make high-level decisions that impact your organization's current operations and financial future. The course will equip you with the potential to become a senior manager, administrator or executive in business management, accounting and finance, in commercial and public organisations. This course will teach the framework of managing business finances. It can also be the first step to qualification as an accountant. Who is this course for? Financial Management and Business Accounting Diploma is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Financial Management and Business Accounting Diploma is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Personal Finance Calculations Personal Finance Introduction FREE 00:01:00 Calculating Your Net Worth 00:01:00 Calculating Your Real Hourly Wage 00:02:00 Expenses for Life Energy 00:02:00 Calculating a Monthly Budgeting 00:05:00 Saving for Retirement Paying Off Debt 00:02:00 Build an Emergency Fund 00:02:00 Personal Savings 00:04:00 401K Basics 00:03:00 Asset Allocation 00:04:00 Investment Strategies 00:02:00 Advice on Financial Advisors 00:01:00 3h- Questions About Investing 00:15:00 Building Credit to Buy a Home FICO Score 00:09:00 Starting Credit 00:03:00 Increasing Credit Score 00:02:00 Owning vs. Renting 00:02:00 Types of Mortages 00:03:00 Personal Finance Guides for Beginners Advice to Teenagers 00:04:00 Guide to Buying a Car 00:05:00 Professional Bookkeeper Introduction Professional Bookkeeper FREE 00:09:00 Introduction to Accounting and Business Defining a Business 00:07:00 Ethics in Accounting 00:05:00 Generally Accepted Accounting Principles (GAAP) 00:10:00 The Accounting Equation The Accounting Equation 00:07:00 Transactions 00:11:00 Financial Statements 00:13:00 Analyzing Transactions The Accounting Equation and Transactions 00:16:00 Double-Entry System 00:11:00 Transactions - Journalizing 00:17:00 Journal Entries 00:38:00 Entering Information - Posting Entries Posting Entries 00:10:00 The Trial Balance 00:10:00 Finding Errors Using Horizontal Analysis 00:09:00 Horizontal Trend : Balance Sheet 00:21:00 Horizontal Trend: Income Statement 00:36:00 Adjusting Process The Purpose of the Adjusting Process 00:15:00 Adjusting Entries Adjusting Entries - Prepaid Expenses 00:13:00 Adjusting Entries - Accrued Revenues 00:10:00 Adjusting Entries - Depreciation Expense 00:09:00 Adjustment Summary Adjustment Summary - Review 00:13:00 Vertical Analysis 00:33:00 Preparing a Worksheet Preparing a Worksheet 00:06:00 Financial Statements The Income Statement 00:11:00 Financial Statements - Definitions 00:12:00 Completing the Accounting Cycle Temporary vs. Permanent Accounts 00:19:00 The Accounting Cycle Illustrated Accounting Cycle Illustrated - Steps 1-5 00:11:00 Accounting Cycle Illustrated - Steps 6-10 00:12:00 Fiscal Year Fiscal Year 00:09:00 Spreadsheet Exercise Spreadsheet Exercise - Steps 1-4 00:11:00 Spreadsheet Exercise - Steps 5-7 00:37:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

In the ever-evolving landscape of the United Kingdom, the importance of learning energy engineering cannot be overstated. As the nation seeks to transition towards a sustainable future, energy engineers play a vital role in shaping the energy sector. By acquiring knowledge in energy engineering, individuals can contribute to developing and implementing efficient energy systems, renewable technologies, and environmentally friendly practices. If you want to do so, then this Energy Engineering course is the perfect solution! Within this Energy Management, Environmental Health & ISO bundle, students will have the opportunity to explore a range of topics that cover various aspects of energy engineering. From understanding the principles of renewable energy, such as solar power, to delving into the realm of sustainable energy and energy auditing, this bundle provides a comprehensive learning experience. Students will also gain insights into oil and gas management, energy-saving techniques in electric motors and boilers, as well as environmental management and health considerations. This Energy Management, Environmental Health & ISO bundle consists of the following courses: Course 1: Renewable Energy: Solar Course 2: Diploma in Sustainable Energy Course 3: Energy Saving in Electric Motors Course 4: Oil and Gas Management Course 5: Energy Auditing Training: ISO 50001 Course 6: Energy Saving in Boiler Course 7: Environment Management Course 8: Environmental Health Learning Outcomes: Upon completion of the Energy Management, Environmental Health & ISO bundle, learner will be able to: Gain knowledge of renewable energy sources, including solar power. Understand the principles of sustainable energy and its applications. Develop skills in energy auditing and compliance with ISO 50001. Learn techniques for energy-saving in electric motors and boilers. Acquire insights into oil and gas management practices. Renewable Energy: Solar: Explore the potential of solar energy as a sustainable power source. Learn about photovoltaic systems, solar panel technology, and the integration of solar energy into the national grid. Diploma in Sustainable Energy: Discover the principles of sustainable energy and its significance in combating climate change. Understand the various renewable energy technologies and their applications in building a greener future. Energy Saving in Electric Motors: Learn techniques to optimize the energy efficiency of electric motors. Understand motor selection, variable speed drives, and energy-saving strategies for industrial applications. Oil and Gas Management: Gain insights into the management of oil and gas resources. Explore the lifecycle of oil and gas projects, environmental considerations, and industry regulations. Energy Auditing Training: ISO 50001: Acquire the skills necessary to conduct energy audits and ensure compliance with the ISO 50001 standard. Learn to identify energy-saving opportunities and develop effective energy management systems. Energy Saving in Boiler: Discover strategies for improving the energy efficiency of boilers. Learn about boiler optimization, maintenance practices, and energy-saving measures to reduce fuel consumption. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Energy Management, Environmental Health & ISO Bundle is suitable for: Individuals interested in pursuing a career in energy engineering or the renewable energy sector. Professionals seeking to expand their knowledge of sustainable energy practices. Environmental enthusiasts are passionate about mitigating the impact of energy consumption. Engineers and technicians aiming to specialize in energy management and efficiency. Requirements Without any formal requirements, you can delightfully enrol in this Energy Management, Environmental Health & ISO bundle. Career path This Energy Management, Environmental Health & ISO bundle will help you to pursue various career paths: Energy Engineer - £30K to £60K/year. Renewable Energy Consultant - £35K to £60K/year. Environmental Engineer - £28K to £55K/year. Energy Auditor - £25K to £50K/year. Oil and Gas Project Manager - £40K to £80K/year. Sustainable Energy Analyst - £35K to £60K/year. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.

Level 5 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited |150 CPD Points | Lifetime Access

Elevate your career prospects with our Business Management Course and gain a competitive edge in today's business world. This Advanced Diploma in Business Management at QLS Level 7 course is endorsed by The Quality Licence Scheme Learning Outcomes of Business Management course: By completing the Business Management course, you will: Gain a comprehensive understanding of various aspects of business management. Gain a solid understanding of business management principles. Develop skills in operations management for efficient business management Learn business management techniques to improve organizational performance. Conduct strategic analysis and define product scope for business management Acquire project management skills for successful project execution & business management Optimise workflows through business management Plan and forecast operations for effective business management Implement performance management strategies for business management *** Course Curriculum of Business Management *** Here is the curriculum breakdown of the Business Management at QLS Level 7 course: Module 01: Introduction to Business Management Module 02: Operations Management Module 03: Introduction to Business Analysis Module 04: Strategic Analysis and Product Scope Module 05: Project Management Module 06: Business Development and Succession Planning Module 07- Business Process Management Module 08: Planning & Forecasting Operations Module 09: Performance Management Module 10: Management of Cash and Credit Module 11: Managing Risk and Recovery Module 12: Quality Management Module 13: Communication Skills Module 14: Business Environment Module 15: Organisational Skills Module 16: Negotiation Techniques Module 17: Human Resource Management Module 18: Motivation and Counselling Module 19: Customer Service Module 20: Time Management Module 21: Conflict Management Assessment Process of Advanced Diploma in Business Management at QLS Level 7 You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Business Management course is ideal for Individuals interested in exploring various facets of business management. Requirements This Business Management Course doesn't need No prior background or expertise. Career path Upon completing the Business Management course, you'll be well equipped to aim for: Business Management Consultant Business Analyst Project Manager Sales Manager Certificates Advanced Diploma in Business Management at QLS Level 7 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Advanced Diploma in Business Management at QLS Level 7, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme and also you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost. CPDQS Accredited Certificate Digital certificate - Included