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5 Know Your Customer (KYC) courses delivered Live Online

Successfully manage customer expectations during each stage of the customer journey

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

Successfully manage customer expectations during each stage of the customer journey
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Delivering the best customer care when dealing with clients

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.

Delivering the best customer care when dealing with clients
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Achieving Customer Service Excellence - PROUD Principle® (Online)

By PMR Training and Development Ltd

The PROUD Principle® 1 Day online workshop. An innovative and powerful Customer Service model, providing customer service excellence.

 Achieving Customer Service Excellence - PROUD Principle® (Online)
Delivered OnlineFlexible Dates
£105

PL-600T00 Power Platform Solution Architect

By Nexus Human

Duration 3 Days 18 CPD hours This course is intended for Senior Consultants (both functional and technical) that aspire to be Solution Architects, or current Solution Architects that are new to the role. The Solution Architect is responsible for the successful design, implementation, deployment and adoption of an overall solution. The Solution Architect ensures that the solution meets the customer?s needs now and in the future. In this course, students will learn about decisions a Solution Architect makes during an implementation, covering security, integrations, Power Apps architecture, Power Automate architecture, and more. This course is designed to give you an introduction to the Solution Architect role. Becoming a Solution Architect/Getting to know your customer Define a Solution Architect Role of a Solution Architect on projects Project Methodology Getting to know your customer Group exercise - Getting to know your customer Conceptualizing the design from requirements How to lead the requirement collection effort Using fit gap analysis Pillars of good architecture Blueprinting the solution architecture Group exercise - Design from requirements Project governance and working as a team Solution Architect's role in project governance Techniques for keeping a project on track Scenarios that could cause a project to fail Group exercise - Project governance and working as a team Power Platform Architecture Key Power Platform architecture components Understand how platform design and limits influence solution architectures Updates and feature releases Understand how to communicate how the platform meets customer needs Data Modeling Data model influences Data model strategy Data types Data relationships Group exercise - Data modeling Analytics and artificial intelligence Planning and evaluating requirements Operational reporting Power BI Enterprise BI Pre-built insights and custom AI Power Apps Architecture Discuss options for apps and how to choose where to start Discuss app composition options Using components as part of your app architecture Considerations for including Portals as an app in your architecture Group exercise - Power Apps Architecture topics Application Lifecycle Management (ALM) Microsoft vision and Solution Architect's role in ALM Environment strategies Defning a solution structure for your deliverable Power Automate Architecture Discuss options for automation and custom logic Review considerations for using triggers and common actions Explore using Business Process Flows (BPF) to guide users through business processes Group Exercise - Evaluate scenarios for Power Automate usage Security Modeling Solution Architect's role in security modeling Discovery and learning your client's environment Controlling access to environments and resources Controlling access to CDS Data Group Exercise - Security Modeling Integration Solution Architects role in Integrations What is an integration and why do we need it Platform features that enable integration CDS Event Publishing Scenarios for group discussion Dynamics 365 Applications Architecture Solution Architect's role when deploying Dynamics 365 apps Architecture Considerations for primary apps Group Exercise - App specific working groups evaluate requirements Power Virtual Agents architecture Introduction Chatbot options Chatbot concepts Best practices Integrate chatbots Power Virtual Agents in Microsoft Teams Robotic Process Automation Introduction Power Automate Desktop Recording and editing tasks Running desktop flows Process advisor Testing and Go Live Solution Architect's role with testing and go live Planning for testing Planning for go live

PL-600T00 Power Platform Solution Architect
Delivered OnlineFlexible Dates
£2,380

ICA Essentials - KYC/CDD

By International Compliance Association

Ensuring effective customer due diligence is vital in managing the risk of all forms of financial crime. However, this presents increasing challenges, particularly when dealing with customers remotely. 3-hour live, instructor-led virtual workshop Suitable for anyone who wants to learn more about KYC/CDD Gain a solid understanding of and practical ability to deliver robust due diligence Earn a certificate of completion and receive a £100 discount on the ICA Certificate in KYC and CDD (if you choose to go on to further study). What will I learn? CDD - what is it and why bother? The risk-based approach to CDD CDD requirements, skills, and good practice Core 'Know Your Customer' frameworks What is like working in 'Know Your Customer'

ICA Essentials - KYC/CDD
Delivered OnlineFlexible Dates
£250

Educators matching "Know Your Customer (KYC)"

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PETM

petm

5.0(27)

Peterborough

PETM LTD is a family-run business that was established in 2021, specializing in delivering essential training services for vocational drivers and transport audits for businesses in the heavily regulated Road haulage industry. The company focuses on two areas - training and auditing. Providing mandatory periodic Driver CPC (Certificate of Professional Competence) courses and First Aid Training in line with the latest Health and Safety Executive (HSE) requirements. In addition, we offer more than 300 CPD-accredited online and e-learning courses, covering a vast range of subjects across different sectors and areas of expertise. As an approved training centre by Pro Trainings UK and an approved consortium member of Driver CPC 4U, PETM LTD is committed to delivering high-quality training to meet industry standards Our audit services are focused on assisting businesses to improve compliance and safety. All our auditors are qualified ISO9001:2015 Lead Auditors giving you peace of mind that our audit is delivered to high standards and will be your first step to verifying your success in the transport industry. All our auditors are certified ISO 9001:2015 Lead Auditors, ensuring that our audits are conducted to the highest standards. With PETM LTD, you can have peace of mind knowing that our services provide a solid foundation for ensuring compliance and driving your success in the transport industry. The key services offered by PETM LTD include: Transport Compliance Audits: Our Operator Licence Audit is tailored to thoroughly review your management systems and documentation, ensuring full legal compliance with your operator licence undertakings and mitigating any risks to your licence. Transport consultancy and assistance: Our transport consultancy services will provide you with regular monthly visits to ensure your business stays compliant with all relevant legislation. We offer expert advice on improving compliance and achieving your goals in a legal, efficient manner. For National and International Licence holders, we provide additional support, including internal audits with detailed reports and recommendations for improvement. We also offer comprehensive assistance with your O Licence application, guiding you from start to finish. Driver CPC Courses - PETM LTD specializes in providing mandatory periodic Driver CPC courses classroom and online via ZOOM for vocational drivers. These courses ensure drivers maintain their professional competence and stay updated on relevant regulations and best practices. Classroom training can be delivered at our training venues or the customer premises on request. Recognizing the importance of flexibility, PETM LTD also offers online training sessions conducted via Zoom. This allows participants to access training remotely, making it convenient for those who cannot attend in person. First Aid Training - We can offer First Aid Training to businesses and individuals to equip them with the essential skills and knowledge required to respond effectively to emergency situations. This training is conducted in accordance with the latest HSE requirements. Training can be delivered at our training venues or the customer premises on request. Online Training - Recognizing the importance of flexibility, PETM LTD offers online e-learning training sessions that you can access on your own time. This allows participants to access training remotely, making it convenient for those who cannot attend in person and need more time to complete the training. Customised Sessions - We can provide the flexibility to conduct training sessions at customer facilities upon request. This tailored approach ensures that the training aligns with the specific needs and schedules of the clients. Our Training Venues - PETM LTD provides training sessions at its dedicated venues. These include in-person sessions held at training venues in Yaxley, Peterborough, and our new facility located at Unit 31, Lancaster Way Business Park, Ely. PETM LTD takes pride in being a trusted choice for vocational drivers and businesses seeking to meet regulatory requirements and enhance professional skills. Our comprehensive solutions include Driver CPC courses, First Aid Training, CPD-accredited e-learning courses, and auditing services, all reflecting our commitment to delivering high-quality, accessible training and compliance support.