479 Courses in Leeds

This course is designed to give the learner the knowledge and skills needed to effectively support a person with down syndrome. It provides information regarding causes of the condition genetics & screening, behaviours, practical support and how to promote effective communication.

Data analysis translates numbers and data into information that can be used to solve problems or track business performance. Data analysis produces graphs, charts, tables and reports. Data analysis is in high demand across all sectors, such as finance, consulting, manufacturing, pharmaceuticals, government and education. The ability to pay attention to detail, communicate well and be highly organised are essential skills for data analysts. They not only need to understand the data but be able to provide insight and analysis through clear visual, written and verbal communication. This course provides the knowledge and skills to help you hone your data analysis skills.

The NCCH Convention 2025 – Elevate Your Hypnotherapy Practice! Date: Saturday, November 8th & Sunday, November 9th 📍 Location: Crown Hotel, Harrogate – Bronte Room 🎟 Admission: FREE for Students and Trance Tribe Members Join us for the Northern College of Clinical Hypnotherapy Convention, a dynamic two-day event designed to enhance your skills, expand your network, and inspire your practice. Featuring expert-led workshops, hands-on learning, and guest speakers, this is the perfect opportunity to deepen your knowledge and connect with like-minded professionals. 🔹 Convention Highlights ✅ Live demonstrations of hypnotic inductions, deepening techniques, and ideomotor signaling ✅ Practical workshops on Parts Therapy, Compassionate Inquiry, and experiential learning ✅ Guest speakers covering hypnotherapy business strategies and audio production for hypnotherapists ✅ Hands-on training to refine your techniques and boost client engagement ✅ Networking opportunities with fellow hypnotherapists, trainers, and industry experts Note: All sessions include refreshments. Attendees are encouraged to bring business cards for networking opportunities. The Northern College of Clinical Hypnotherapy Convention Schedule. Saturday, November 8th 10:00 AM - 10:30 AM Registration & Welcome Check-in and networking with fellow attendees. Refreshments available. 10:30 AM - 11:30 AM Session 1: Hypnotic Inductions Explore various hypnotic induction and rapid induction techniques to enhance client engagement. 11:30 AM - 12:30 PM Session 2: Deepening Techniques Learn effective methods to deepen the hypnotic state for optimal results. 12:30 PM - 1:30 PM Lunch Break Enjoy refreshments and network with other practitioners. 1:30 PM - 2:30 PM Session 3: Ideo-Motor Signaling and EAM demo with Nicola Barragry. Discover the art of ideomotor signalling for subconscious communication. 2:30 PM - 3:30 PM Guest Speaker: Zoe from Build It Brilliant Topic: Hypno Business Strategy Masterclass Gain insights on building a successful hypnotherapy practice. 3:30 PM - 4:00 PM Q&A Session with Zoe Open floor for questions and discussion with the guest speaker. The Northern College of Clinical Hypnotherapy Convention Schedule Sunday, November 9th 10:00 AM - 10:30 AM Welcome Back & Refreshments Gather for the second day of learning and networking. 10:30 AM - 11:30 AM Session 1: Advanced Techniques - Compasionate enquiry & Parts Therapy Delve into parts therapy and its application in hypnotherapy. 11:30 AM - 12:30 PM Session 2: Practical Application of Compassionate Inquiry and Parts Therapy Hands-on practice in small groups to implement techniques learned. 12:30 PM - 1:30 PM Lunch Break Refreshments provided; continue networking. 1:30 PM - 2:30 PM Session 3: Experiential Learning Engage in experiential exercises to deepen understanding of advanced techniques. 2:30 PM - 3:30 PM Guest Speaker: Unlock your audio potential with a special session featuring hypnotherapist trainer and audio expert Louise Frank! Learn the basics of Audacity, from setup and interface navigation to capturing high-quality audio and editing techniques, take your audio skills to the next level with 3:30 PM - 4:00 PM Closing Remarks & Networking Opportunity Wrap up the convention with final thoughts and a chance to connect with peers.

Hi, I’m Ondine a dog walker and trainer based in the Rhondda Valley. I have been training dogs since I was 8 years old when I finally persuaded my parents to allow me to get my first dog, Sam an incredibly naughty Border Terrier, Jack Russel cross. My life has led me to love and train all types of dogs from German Shepherds to Cayman Islands street dogs like Rosa. I have trained dogs to fight crime with the Royal Cayman Islands Police Service and have interned with the Miami Dade Police Department K9 Unit. I have also been lucky enough to train Flyball with the wonderful Pam Martin and the Top Dog Flyball Team as well as be coached by the Canadian Flyball champions and world record holders, Team Spring Loaded Flyball. All of this experience and fun has led me to be a firm believer that you CAN teach an old dog new tricks. Qualifications International Society of Animal Professionals Canine Communication Merit Dog Emotion and Cognition – Duke University Animal Behaviour and Welfare by The University of Edinburgh

Course Duration: 1–2 days (or modular format across 3–4 sessions) Target Audience: Professionals at all levels seeking to improve workplace communication, strengthen relationships, and increase collaboration and influence. Course Objectives By the end of this course, participants will be able to: Communicate clearly and confidently in a range of professional situations. Adapt communication styles to suit different audiences and contexts. Build strong interpersonal relationships using emotional intelligence. Navigate difficult conversations and resolve conflict effectively. Enhance active listening, feedback, and assertiveness skills. Course Outline Module 1: Foundations of Communication The communication process: sender, receiver, and barriers Verbal, non-verbal, and written communication The impact of tone, body language, and intent Common communication pitfalls in the workplace Module 2: Developing Interpersonal Awareness Self-awareness and emotional intelligence (EQ) Understanding personal communication styles (DISC, MBTI or similar tools) Building rapport and trust The importance of empathy in professional relationships Module 3: Active Listening and Feedback Skills Listening to understand vs listening to respond Techniques for active listening Giving feedback constructively Receiving and acting on feedback Module 4: Assertive Communication Passive, aggressive, passive-aggressive vs assertive styles Setting boundaries and expressing needs clearly Using “I” statements and confident body language Role-playing assertiveness scenarios Module 5: Adapting Communication to Context Communicating with different personality types Navigating workplace hierarchy and power dynamics Cultural sensitivity and inclusive language Tailoring communication for emails, meetings, and presentations Module 6: Managing Difficult Conversations and Conflict Identifying sources of conflict Conflict resolution strategies (e.g. Interest-Based Relational Approach) Staying calm under pressure Structuring difficult conversations using frameworks (e.g. SBI – Situation, Behaviour, Impact) Module 7: Collaborative Communication in Teams The role of communication in high-performing teams Group dynamics and psychological safety Facilitating discussions and encouraging contribution Virtual communication best practices Delivery Style Engaging facilitation with practical exercises Role-plays, group discussions, and real-life scenarios Self-reflection activities and personal action planning Assessment and Outcomes Participation in interactive activities Completion of a communication skills self-assessment Development of a personalised communication improvement plan Course Materials Provided Participant workbook and slides Communication style diagnostic tool (optional) Templates for feedback and conversation planning Follow-up resources and reading list

Course Duration: 1–2 days (or modular format across 3–4 sessions) Target Audience: Professionals at all levels seeking to improve workplace communication, strengthen relationships, and increase collaboration and influence. Course Objectives By the end of this course, participants will be able to: Communicate clearly and confidently in a range of professional situations. Adapt communication styles to suit different audiences and contexts. Build strong interpersonal relationships using emotional intelligence. Navigate difficult conversations and resolve conflict effectively. Enhance active listening, feedback, and assertiveness skills. Course Outline Module 1: Foundations of Communication The communication process: sender, receiver, and barriers Verbal, non-verbal, and written communication The impact of tone, body language, and intent Common communication pitfalls in the workplace Module 2: Developing Interpersonal Awareness Self-awareness and emotional intelligence (EQ) Understanding personal communication styles (DISC, MBTI or similar tools) Building rapport and trust The importance of empathy in professional relationships Module 3: Active Listening and Feedback Skills Listening to understand vs listening to respond Techniques for active listening Giving feedback constructively Receiving and acting on feedback Module 4: Assertive Communication Passive, aggressive, passive-aggressive vs assertive styles Setting boundaries and expressing needs clearly Using “I” statements and confident body language Role-playing assertiveness scenarios Module 5: Adapting Communication to Context Communicating with different personality types Navigating workplace hierarchy and power dynamics Cultural sensitivity and inclusive language Tailoring communication for emails, meetings, and presentations Module 6: Managing Difficult Conversations and Conflict Identifying sources of conflict Conflict resolution strategies (e.g. Interest-Based Relational Approach) Staying calm under pressure Structuring difficult conversations using frameworks (e.g. SBI – Situation, Behaviour, Impact) Module 7: Collaborative Communication in Teams The role of communication in high-performing teams Group dynamics and psychological safety Facilitating discussions and encouraging contribution Virtual communication best practices Delivery Style Engaging facilitation with practical exercises Role-plays, group discussions, and real-life scenarios Self-reflection activities and personal action planning Assessment and Outcomes Participation in interactive activities Completion of a communication skills self-assessment Development of a personalised communication improvement plan Course Materials Provided Participant workbook and slides Communication style diagnostic tool (optional) Templates for feedback and conversation planning Follow-up resources and reading list

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

Workplace Mediation

The often-used phrase, 'just the receptionist', completely misrepresents the role. An excellent receptionist is a most valuable resource for any organisation. This programme has been designed specifically to deal with the essential skills necessary to represent the organisation to the best possible effect. It will also help you get the most out of your working day. There are six key reasons to take part in this workshop. It will help you: See your role in a new light Develop your communication skills Deal with different types of customer and situation Boost your confidence Cope in a pressurised environment Get more satisfaction from your working day 1 Introduction Workshop objectives and personal objectives The challenges of 21st century communication What makes an excellent point of Reception? And why is it so important? Who and where are our customers? As a customer, how do you like to be treated? What makes people feel valued? Objective and subjective aspects of customer service 'Micro moments' that shape the relationship 2 Communication on reception Definition of communication Barriers to good communication The 'recipe' of verbal, vocal and visual aspects of communication Differences between communicating face-to-face and on the telephone Communication 'leaks' The primitive human response The impact of visual communication - body language, gesture and facial expression Voice - tone, speed, volume, pitch, clarity, inflection, pacing Words - positive words and phrases compared with negative terminology Professional greetings face-to-face Steering the conversation with effective questioning 3 Telephone excellence How we use the telephone Qualities of the telephone Non-verbal communication on the telephone - what aspects can be 'seen' by the other person? Professional telephone etiquette Taking and leaving messages - key points that can help customers, colleagues and the organisation Clarifying information 4 Listening skills for accuracy and relationship building How accurate are your listening skills? What are the challenges for accurate listening? Active / empathetic listening 5 Creating a rapport by 'style flexing' Understanding how different people communicate Shaping our message to the other person so that they feel understood How changing situations can alter communication needs 6 Confidence and assertiveness Recognising different styles of behaviour - aggressive, passive and assertive Qualities of assertive communication - verbal, vocal and visual Assertive techniques - basic, persistence, negotiation / empathetic Demonstrating confidence 7 Coping in a pressurised environment Words - the most useful ones to use with stressed people and identifying the 'red rag' words Challenging situations - what do you find difficult and how do you respond? Dealing with outbursts of anger Bringing non-stop talkers back from their tangent Constructive ways to say 'no' 8 Pulling it all together Action plans Summary of key learning points