Booking options
Price on Enquiry
Price on Enquiry
Delivered Online or In-Person
Delivered at your location
UK & International Requests Considered
Full day
All levels
Course Duration:
1–2 days (or modular format across 3–4 sessions)
Target Audience:
Professionals at all levels seeking to improve workplace communication, strengthen relationships, and increase collaboration and influence.
Course Objectives
By the end of this course, participants will be able to:
Communicate clearly and confidently in a range of professional situations.
Adapt communication styles to suit different audiences and contexts.
Build strong interpersonal relationships using emotional intelligence.
Navigate difficult conversations and resolve conflict effectively.
Enhance active listening, feedback, and assertiveness skills.
Course Outline
Module 1: Foundations of Communication
The communication process: sender, receiver, and barriers
Verbal, non-verbal, and written communication
The impact of tone, body language, and intent
Common communication pitfalls in the workplace
Module 2: Developing Interpersonal Awareness
Self-awareness and emotional intelligence (EQ)
Understanding personal communication styles (DISC, MBTI or similar tools)
Building rapport and trust
The importance of empathy in professional relationships
Module 3: Active Listening and Feedback Skills
Listening to understand vs listening to respond
Techniques for active listening
Giving feedback constructively
Receiving and acting on feedback
Module 4: Assertive Communication
Passive, aggressive, passive-aggressive vs assertive styles
Setting boundaries and expressing needs clearly
Using “I” statements and confident body language
Role-playing assertiveness scenarios
Module 5: Adapting Communication to Context
Communicating with different personality types
Navigating workplace hierarchy and power dynamics
Cultural sensitivity and inclusive language
Tailoring communication for emails, meetings, and presentations
Module 6: Managing Difficult Conversations and Conflict
Identifying sources of conflict
Conflict resolution strategies (e.g. Interest-Based Relational Approach)
Staying calm under pressure
Structuring difficult conversations using frameworks (e.g. SBI – Situation, Behaviour, Impact)
Module 7: Collaborative Communication in Teams
The role of communication in high-performing teams
Group dynamics and psychological safety
Facilitating discussions and encouraging contribution
Virtual communication best practices
Delivery Style
Engaging facilitation with practical exercises
Role-plays, group discussions, and real-life scenarios
Self-reflection activities and personal action planning
Assessment and Outcomes
Participation in interactive activities
Completion of a communication skills self-assessment
Development of a personalised communication improvement plan
Course Materials Provided
Participant workbook and slides
Communication style diagnostic tool (optional)
Templates for feedback and conversation planning
Follow-up resources and reading list
At Elite Forums, our name says it all. We bring together top-tier speakers, curated content, and high-impact workshops - designed to...