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116 Courses in Glasgow

Oracle database administration

5.0(3)

By Systems & Network Training

Oracle Database 12c Admin training course description This Oracle Database 12c Administration course is designed to give the Oracle database administrator practical experience in administering, monitoring, tuning and troubleshooting an Oracle 12c database. Database administrators will gain an understanding of the architecture and processes of the Oracle database server. They will be able to ensure the integrity and availability of a company's data within the Oracle environment. They will be able to monitor the performance of the database, allocate resources with the Resource Manager and Schedule jobs. What will you learn Administer an Oracle database instance. Monitor an Oracle database. Configure the Oracle network environment. Create and manage database storage structures. Manage users, profiles, privileges and roles. Manage undo data and temporary segments. Monitor and resolve lock conflicts. Maintain database security. Implement database auditing. Monitor the performance of the Database. Load and unload data. Use the job scheduler. Configure a database for backup and recovery. Oracle Database 12c Admin training course details Who will benefit: This Oracle Database 12c Administration course is for anyone who needs to administer, monitor and support an Oracle 12c database. Prerequisites: An understanding of relational database concepts and good operating system knowledge. They should have attended the Oracle SQL course or have a good working knowledge of Oracle SQL. Knowledge of the usage of PL/SQL packages is highly recommended. Duration 5 days Oracle Database 12c Admin training course contents Introduction to Oracle database 12c Overview of the Oracle database 12c, Overview of the Oracle Cloud, Relational database concepts, database administration tasks. Oracle Database 12c Architecture Overview of the Oracle database architecture, The Oracle database instance, Oracle Database memory structures, Process architecture and structures, Server and client processes, The Oracle database storage architecture, Connect to the Oracle database instance. Administer a database instance Administrative tools available to a DBA, Use SQL*Plus in Oracle to manage a database instance, Use SQL Developer to manage a database instance, Administer the database using Enterprise Manager (EM), Overview of the Enterprise Manager framework, Access Enterprise Manager Database Express, The Enterprise Manager Database Express Home Page, Enterprise Manager Cloud Control, Initialization parameter files. Configure the Oracle network environment Overview of network configuration, Oracle Net Listener configuration and management, Oracle Net naming methods, Tools for configuring and managing the Oracle network, Using the Net Configuration Assistant, Configure client connections with Net Manager, View listener configuration, Start and stop the Oracle listener, Use TNSPING to test Oracle Net connectivity, Connect to the database, Configure Net Services with Enterprise Manager. Storage Structures Overview of data storage, The database block, Overview of tablespaces and datafiles, Use Enterprise Manager to view the storage structure of the database, Create and alter tablespace commands, Temporary tablespaces, Create and manage datafiles, Use OMF, Drop tablespaces and datafiles. Manage users Predefined database administration accounts, User accounts, Create a user account, User authentication, Change a user's password, Manage a user account, Drop a user account, Monitor user information, Terminate user sessions. Manage profiles and resources Overview of user profiles, Profile resource parameters, Create profile command, Manage passwords with profiles, Control resource usage with profiles, Maintain profiles. Manage privileges Database access, Oracle supplied roles, System and object level privileges, The grant and revoke commands, Create, modify and drop roles, Use predefined roles. Database auditing Overview of database security, Overview of database auditing, Security compliance, Standard auditing, Unified audit trail, Separation of audit responsibilities with the AUDIT_ADMIN and AUDIT_VIEWER roles, Configure the audit trail, Specify audit options. Data concurrency and lock conflicts Levels of locking in Oracle, Methods used to acquire locks, Data concurrency, Possible causes of contention, DML locks, Prevent locking problems, Detect lock contention, Resolve conflicts. Undo management Undo data overview, Monitor and administer undo, Configure undo retention, Switch undo tablespaces, Specify the retention period, Guarantee undo retention, Retention period for flashback queries, View undo space information, Use the undo advisor, Size the undo tablespace, Alter an undo tablespace to a fixed size. Proactive database management Database Maintenance, View the alert log, The Automatic Workload Repository, Statistic levels, The Automatic Database Diagnostic Monitoring, Monitor an Oracle database, Use the Advisors, Set up notification rules/ Performance management Tuning information sources, Performance monitoring, Tuning activities, Performance planning, Instance tuning, Performance tuning methodology, Performance tuning data, Monitoring performance, Managing memory. SQL tuning SQL tuning, The Oracle Optimizer, SQL Plan directives, Adaptive execution plans, SQL Advisors, Automatic SQL Tuning results, Implement automatic tuning recommendations , SQL Tuning Advisor. Moving data Create directory objects , Data Pump architecture, Data Pump data dictionary views, Data Pump interactive mode, Data Pump API, Use Data Pump to export and import data, Overview of SQL Loader, Command line parameters, Record filtering, Control file keywords, Datafiles, SQL Loader data paths, External Tables. Automate tasks with the scheduler Introduction to the Scheduler, Access Rights, Scheduler components and workflow, Create a Job, Job Classes, Use time based, event based schedules, Create an event based schedule. Managing resources with Resource Manager Overview of the Database Resource Manage, Use the Resource Manager, Create Resource Plans, The default maintenance resource manager plan, Create Resource Plan Directives, Allocate resources for Resource Plans. Manage space Overview of space management, Block space management within segments, Segment types, Allocate extents, Allocate space, Row chaining and migration, Create tables without segments. Backup and recovery configuration Oracle backup solutions, Oracle suggested backup strategy, Overview of database backup, restore and recover, Flashback technology, Types of failure ,Instance recovery, Tune instance recovery, The MTTR Advisor, Media failure, Configure a database for recoverability Oracle support The Enterprise Manager Support Workbench, Register for security updates, Work with Oracle Support, My Oracle Support integration, Log Service Requests, Manage patches, Apply a patch

Oracle database administration
Delivered in Internationally or OnlineFlexible Dates
£2,797

MySQL server administration

5.0(3)

By Systems & Network Training

MySQL server admins training course description This MySQL Server administration course is designed for MySQL Server administrators who have a basic understanding of a MySQL database and a good working knowledge of SQL commands. The course provides an understanding of MySQL Architecture and practical experience in setting up, configuring and maintaining a MySQL server, backing up and recovering data and optimising query performance. This MySQL Server administration course also covers MySQL replication and its role in high availability and scalability. What will you learn Use MySQL Workbench. Install and configure a MySQL Server . Administer and tune a MySQL server. Configure log files and interpret error messages.. Secure the Server. Administer a replication topology. MySQL server admin training course details Who will benefit: Database administrators, Database developers and Technical consultants. Prerequisites: Introduction to MySQL Duration 5 days MySQL server admin training course contents Introduction to Oracle Application Express APEX concepts APEX main components Workspaces, database applications and websheet applications Creating a workspace The Workspace Administrator Upgrading APEX Logging into APEX Running an application SWL Workshop Use APEX to browse, create and modify objects Process ad hoc SQL statements Manage scripts in APEX Create, run and save SQL queries Build a database application Application components Create an application Create an application from a spreadsheet Create reports Create reports using wizards Edit report attributes Add links to reports Create a link to a printer-friendly version of a report Save and print reports in different formats Using files Uploading images Creating cascading stylesheet files Uploading static files Adding an Image as an application logo Adding a reference to a Javascript file Pages and regions Web form behaviour in APEX Create a form based on a table Create a form based on a procedure Create a form with a report Create a tabular form Format a form Locking in APEX forms Creating lists of values Overview of application express shared Components Dynamic and static lists of values Create a dynamic list of values Create a static list of values Use a list of values to control data in a report Create a cascading list of values Items and buttons Understand the different Types of items Create items Understand and edit item attributes Use Javascript with item Manipulate items in tabular forms Add dynamic items to a report Create and edit buttons Page Processing Page rendering and page processing Create computations Validate input data Process Data Understand application branching Create conditional branches Shared components Overview of application express navigation components Manage parent and standard tabs Create navigation bar entries Create and use lists and list items Manage breadcrumbs Create shortcuts Shared component subscription User interface defaults Display dynamic content Filter reports with dynamic queries Create charts with a wizard Format charts Create calendars Add links to calendars Create hierarchical trees State and debugging Understand session state Set a session state value Clear the session state Review the session state Review the messages in debug mode Enabling feedback Managing feedback and team development Themes and templates Switch to a different theme View existing templates Understand and manage templates Create a new template Add references to cascading stylesheet and Javascript files Dynamic actions and plug-in components Identify plug-in components and their types Plug In a component Create dynamic actions Use a plug-in in a dynamic action Building website applications Websheet applications and their components Create a websheet application Enable SQL and PL/SQL in a websheet application Add sections and pages to a websheet application Add links on a websheet page Add a data grid to a websheet application Create SQL reports ion websheet applications Add annotations to a websheet application Implementing security Authentication and authorization Provide an authentication scheme Create an authorization scheme using access control Enable and configure session state protection Deploy an appliction Define supporting objects Package an application Export an application Import an application Install supporting objects Administer Apex workspaces Manage workspaces and users Request a schema or storage Purge session state Monitor developer activity log Monitor workspace activity View activity reports Import a workspace Utility programs Import and export data Generate DDL statements View objects reports

MySQL server administration
Delivered in Internationally or OnlineFlexible Dates
£2,797

Windows server 2019 administration

5.0(3)

By Systems & Network Training

Windows server 2019 administration course description This five-day instructor-led course is designed primarily for IT professionals who have some experience with Windows Server. It is designed for professionals who will be responsible for managing identity, networking, storage and compute by using Windows Server 2019, and who need to understand the scenarios, requirements, and options that are available and applicable to Windows Server 2019. The course teaches IT professionals the fundamental administration skills required to deploy and support Windows Server 2019 in most organizations. What will you learn Administrate Windows Server 2019. Configure file servers and storage. Manage Hyper-V virtualization and containers. Implement HA and disaster recovery solutions. Implement service monitoring and performance monitoring, and apply troubleshooting. Perform upgrades and migration related to AD DS, and storage. Windows server 2019 administration course details Who will benefit: Technical staff working with Windows server 2019. Prerequisites: TCP/IP foundation for engineers. Some Windows experience. Duration 5 days Windows server 2019 administration course contents Windows server administration overview Windows server administration principles and tools, Introducing Windows Server 2019, Windows Server Core Overview. Lab: Deploying and configuring Server Core, Implementing and using remote server administration. Identity Services in Windows server AD DS, Windows Server domain controllers, Azure AD, Group Policy, Active Directory Certificate Services. Lab: Deploying a new domain controller on Server Core, Configuring Group Policy, Deploying and using certificate services. Network Infrastructure services in Windows server DHCP, DNS services, IPAM. Lab: Deploying and configuring DHCP, Deploying and configuring DNS. File Servers and Storage management Volumes and file systems, sharing in Windows Server, Storage Spaces in Windows Server, Data Deduplication, Iscsi, Distributed File System. Lab: Implementing Data Deduplication, Configuring iSCSI storage, Configuring redundant storage spaces, Implementing Storage Spaces Direct. Hyper-V virtualization and containers Hyper-V in Windows Server, Configuring VMs, Securing virtualization in Windows Server, Containers in Windows Server, Overview of Kubernetes. Lab: Creating and configuring VMs, Installing and configuring containers. High Availability in Windows Server Planning for failover clustering implementation, Creating and configuring failover cluster, stretch clusters, High availability and disaster recovery solutions with Hyper-V VMs. Lab: Configuring iSCSI storage, Configuring a failover cluster, Deploying and configuring a highly available file server, Validating the highly available file server deployment. Disaster recovery in Windows Server Hyper-V Replica, Backup and restore infrastructure in Windows Server. Lab: Implementing Hyper-V Replica, Implementing backup and restore with Windows Server Backup. Windows Server security Credentials and privileged access protection, Hardening Windows Server, Just Enough Administration in Windows Server, Securing and analyzing SMB traffic, Windows Server update management. Lab: Configuring Windows Defender Credential Guard, Locating problematic accounts, Implementing LAPS. Remote Desktop Services in Windows Server Remote Desktop Services, session-based desktop deployment, personal and pooled virtual desktops. Lab: Implementing RDS, Configuring RemoteApp collection settings, Configuring a virtual desktop template. Remote access and web services in Windows Server Overview of RAS in Windows Server, Implementing VPNs, Implementing NPS, Implementing Always On VPN, Implementing Web Server in Windows Server. Lab: Implementing Web Application Proxy, Implementing VPN in Windows Server, Deploying and Configuring Web Server. Monitoring, performance, and troubleshooting Windows Server monitoring tools, Performance Monitor, Monitoring event logs for troubleshooting. Lab: Establishing a performance baseline, Identifying the source of a performance problem, Viewing and configuring centralized event logs, Identifying the source of a performance problem, Describe monitoring tools and performance monitoring in Windows Server, Describe event logging and perform event logging monitoring for troubleshooting purposes. Upgrade and migration in Windows Server AD DS migration, Storage Migration Service, Windows Server migration tools. Lab: Selecting a process to migrate server workloads, Planning how to migrate files by using Storage Migration Service.

Windows server 2019 administration
Delivered in Internationally or OnlineFlexible Dates
£2,797

Linux network administration 2 (LPIC-2)

5.0(3)

By Systems & Network Training

Linux network administration 2 course description LPIC-2 is the second certification in LPI's multi level professional certification program. This course teaches the skills necessary to pass the LPI 202 exam; the second of two LPIC-2 exams. Specifically, the course covers the administration of Linux systems in small to medium sized mixed networks. What will you learn Install and configure fundamental network services. Linux network administration 2 course details Who will benefit: Linux administrators. Prerequisites: Linux engineer certification 1 (LPIC-2) Duration 5 days Linux network administration 2 course contents Part II The LPI 202 Exam Organizing Email Services The Linux Mail System, Mail Transfer Agent, Mail Delivery Agent, Mail User Agent, Email Protocols, SMTP, POP, IMAP, Using Email Servers, Sendmail, Postfix, Local Email Delivery, Procmail Basics, Sieve, Remote Email Delivery, Courier, Dovecot. DNS DNS and BIND, Configuring a DNS Server, Starting, Stopping, and Reloading BIND, Configuring BIND Logging, Creating and Maintaining DNS Zones, BIND Zone Files, Managing BIND Zones, Securing a DNS Server, ailing BIND, DNSSEC, TSIG, Employing DANE. Offering Web Services Web Servers, HTTP, The Apache Web Server, Installing and configuring Apache, Hosting Dynamic Web Applications, Secure Web Servers, Proxy Servers, Installing and configuring Squid, Configuring Clients, Nginx Server, Installing Nginx, Configuring Nginx. Sharing Files Samba, Configuring Samba, Troubleshooting Samba, NFS, Configuring NFS, Securing NFS, Troubleshooting NFS, FTP Servers, Configuring vsftpd, Configuring Pure-FTPd. Managing Network Clients Assigning Network Addresses, DHCP, Linux DHCP Software, Installing and configuring a DHCP Server and clients, Authentication Service, PAM Basics, Configuring PAM, PAM Application Files, Network Directories, LDAP Basics, OpenLDAP Server, LDAP Clients. Setting Up System Security Server Network Security, Port Scanning, Intrusion Detection Systems, External Network Security, iptables, Routing in Linux, Connecting Securely to a Server, OpenSSH, OpenVPN, Security Resources, US-CERT, SANS Institute, Bugtraq.

Linux network administration 2 (LPIC-2)
Delivered in Internationally or OnlineFlexible Dates
£3,697

UNIX system administration

5.0(3)

By Systems & Network Training

UNIX system administration training course description This five day hands on course provides a comprehensive coverage of core UNIX administration tasks. The course covers generic UNIX and is available for any UNIX distribution required. What will you learn Administer & configure UNIX systems. Maintain UNIX by handling disk space and taking regular backups. Manage software packages. Perform basic troubleshooting. Maintain a secure UNIX system. Describe the organisation and implementation of the filesystem. UNIX system administration training course details Who will benefit: System administrators Network administrators. Prerequisites: UNIX fundamentals. Duration 5 days UNIX system administration training course contents Part 1 Exploring UNIX command-line tools Using a shell, shell configuration, environment variables, getting help, streams, redirection and pipes, processing text using filters, manipulating files, regular expressions, grep, sed. Managing software Package concepts, comparison of package formats, RPM, rpm commands, yum, dpkg, apt-cache, apt-get, dselect, aptitude, converting between package formats, dependencies and conflicts, startup script problems, shared libraries, library management, managing processes, the kernel: the first process, process lists, foreground & background processes, process priorities, killing processes. Configuring hardware Configuring firmware and hardware, RQs, I/O addresses, DMA addresses, Boot disks, coldplug and hotplug devices, configuring expansion cards and PCI cards, kernel modules, USB devices, UNIX USB crivers, configuring hard disks, partitioning systems, LVM, common layouts, creating partitions and filesystems, maintaining filesystem health, tuning, journals, checking filesystems, monitoring disk use, mounting and unmounting filesystems. Managing files File management commands, file naming and wildcards, file archiving, links, directory commands, file ownership and group, file access control, permissions, chmod, defaults, file attributes, disk quotas, enabling and setting quotas, locating files, the FHS. Booting UNIX and editing files Installing boot loaders, GRUB legacy, GRUB 2, alternative boot loaders, the boot process, boot messages, runlevels and the initialization process, runlevel functions, runlevel services, alternative boot systems, upstart, system. Part 2 Configuring the X window system Localization, configuring basic X features, X server options, methods of configuring X, X display information, X fonts, the X GUI login system, XDMCP server, using X for remote access, screen display settings, setting your time zone, your locale, configuring printing, conceptualizing the UNIX printing architecture, understanding PostScript and ghostscript, running a printing system, configuring CUPS, monitoring and controlling the print queue. Administering the system Managing users and groups, tuning user and system environments, using system log files, understanding syslogd, setting logging options, manually logging data, rotating l;og files, reviewing log file contents, maintaining the system time, UNIX time concepts, manually setting the time, using NTP, running jobs in the future, understanding the role of cron, creating system cron jobs, creating user cron jobs, using anacron, using at. Configuring basic networking TCP/IP, network hardware, network addresses, hostnames, network ports, configuring UNIX for a local network, configuring with DHCP, static IP address, configuring routing, using GUI configuration tools, ifup and ifdown, diagnosing network connections, testing connectivity, tracing a route, checking network status , examining network traffic, additional tools. Writing scripts, configuring email, and using databases The shell environment, aliases, shell configuration files, writing scripts, commands, variables, conditional expressions, loops, functions, managing email, choosing email software, securing your email server, managing data with SQL, picking a SQL package, understanding SQL basics, using MySQL. Securing your system Administering network security, super server restrictions, disabling unused servers, administering local security, securing passwords, limiting root access, setting login, process, SUID/SGID files, configuring SSH, using GPG, generating, importing and revoking keys, encrypting and decrypting data, signing messages and verifying signatures.

UNIX system administration
Delivered in Internationally or OnlineFlexible Dates
£2,797

An Understanding of Oxygen Administration

By Guardian Angels Training

Gain comprehensive knowledge and practical skills for safe and effective oxygen therapy with our "An Understanding of Oxygen Administration" course. Equip yourself with evidence-based best practices to assess, administer, and monitor oxygen therapy appropriately. Ideal for healthcare professionals.

An Understanding of Oxygen Administration
Delivered In-Person in InternationallyFlexible Dates
£875

Intravenous Administration of Fluid and Medication

By Guardian Angels Training

Gain the knowledge and skills for safe and effective intravenous therapy with our "Intravenous Administration of Fluid and Medication" course. Ideal for healthcare professionals administering IV fluids and medications.

Intravenous Administration of Fluid and Medication
Delivered In-Person in InternationallyFlexible Dates
£1,475

Administering Microsoft SQL Server

5.0(3)

By Systems & Network Training

Administering Microsoft SQL Server course description This course provides students with the knowledge and skills to maintain a Microsoft SQL Server database. The course focuses on how to use SQL Server 2016 product features and tools related to maintaining a database. Note: This course is designed for customers who are interested in learning SQL Server 2014 or SQL Server 2016. It covers the new features in SQL Server 2016, but also the important capabilities across the SQL Server data platform. What will you learn Describe core database administration tasks and tools. Configure SQL Server databases and storage. Import and export data. Monitor SQL Server. Trace SQL Server activity. Manage SQL Server security. Audit data access and encrypt data. Administering Microsoft SQL Server course details Who will benefit: Individuals who work with SQL Server databases. Individuals who develop applications that deliver content from SQL Server databases. Prerequisites: Introduction to data communications & networking. Duration 3 days Administering Microsoft SQL Server course contents Introduction to SQL Server administration Database administration, SQL Server platform, database management tools and techniques. Hands on SQL Server Management Studio, sqlcmd Windows PowerShell with SQL Server. Working with databases and storage Data storage with SQL Server, managing storage for system databases, managing storage for user databases, moving database files, configuring the buffer pool extension. Hands on Configuring tempdb storage, creating databases, attaching a database. Importing and exporting data Transferring data, importing and exporting table data, copying or moving a database. Hands on import and export wizard, bcp utility, BULK INSERT statement, OPENROWSET function. Monitoring SQL Server 2014 Monitoring SQL Server, dynamic management views and functions, performance monitor. Hands on Baseline metrics, monitoring a workload. Tracing SQL Server activity Tracing workload activity, using traces. Hands on Capturing a trace in SQL Server profiler, generating tuning recommendations. Managing SQL Server security SQL Server security, server-level security, database-level principals, database permissions. Hands on SQL Server security. Testing access.

Administering Microsoft SQL Server
Delivered in Internationally or OnlineFlexible Dates
£2,367

An Understanding of Diabetes, PoC Blood Glucose Monitoring, and the Administration of Insulin

By Guardian Angels Training

Gain comprehensive knowledge and practical skills for effective diabetes management with our course on blood glucose monitoring and insulin administration. Ideal for healthcare professionals.

An Understanding of Diabetes, PoC Blood Glucose Monitoring, and the Administration of Insulin
Delivered In-Person in InternationallyFlexible Dates
£1,175

An Understanding of Seizure First Aid and the Administration of Rectal Paraldehyde

By Guardian Angels Training

Gain comprehensive knowledge and practical skills in seizure first aid and rectal paraldehyde administration with our course. Ideal for caregivers, healthcare professionals, educators, and individuals.

An Understanding of Seizure First Aid and the Administration of Rectal Paraldehyde
Delivered In-Person in InternationallyFlexible Dates
£875

Educators matching " Administration"

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Crossbill Distillery

crossbill distillery

Glasgow,

The site has been developed for and published by Crossbill Distilling Ltd, with it’s registered office located at Caledonian House, Seaward Street, Glasgow, G41 1HJ, with the company registration number SC473332 and VAT number 193 8565 59 (hereinafter the ‘Company’ or ‘we’). ACCESS TO THE SITE To access this site, you must be of legal drinking age in your country of residence (if no such laws exist in your country, you must be over 21 to visit our site) and be aware of how to consume alcohol responsibly. COPYRIGHT AND INTELLECTUAL PROPERTY All of the trade marks and logos displayed on this site (the ‘Trade Marks’) are registered and unregistered trade marks of Crossbill Distilling Ltd, or are trade marks and logos which Crossbill Distilling Ltd has been authorised to use and/or display on its website. Unauthorised use of any of the trade marks and logos appearing on this website is not permitted. On an exception basis, we may expressly authorise to reproduce and/or represent all or part of our site, on certain media. On this regard, any request for authorisation must be submitted in advance to the following email address: info@crossbillgin.com. LIABILITY/ WARRANTY Crossbill Distilling Ltd aims to ensure that the content on this website is correct but cannot give any warranty as to the websites accuracy or completeness and therefore cannot accept responsibility for any damage or loss resulting in your use or interpretation of the website content. THIRD PARTY SITES Crossbill Distilling Ltd has no control of third-party sites linked to this site and does not accept any responsibility for the content found on these sites. You should refer separately to the terms and conditions found on any third-party site. INFORMATION ON THE PRODUCTS AND SERVICES Unless provided otherwise, the products and services which are presented to you do not constitute a sale offer but a general presentation of the range of products and services that we distribute in the country in which this site is published. THE ONLINE SHOP – Gin Sales Bottle prices shown on this website are in British Pounds, inclusive of UK duty and VAT (Value Added Tax) and exclude delivery costs. No goods are offered for sale at this site to any person who is below the legal drinking age in the country in which they are resident or any person resident in a country where such sale would be contrary to local law. By placing an order through our site, you warrant that you are of a lawful age. If you are buying products as a gift, the recipient must also be of a lawful age. This is the responsibility of the purchaser. If our couriers are in any doubt about the age of the recipient on delivery, they may request some form of ID. After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the product has been despatched. The contract between us will only be formed when we send you the Despatch Confirmation. The Contract will relate only to those products whose despatch we have confirmed in the Despatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the despatch of such Products has been confirmed in a separate Despatch Confirmation. We despatch orders Monday to Friday and all orders received before 1pm are despatched the same day. Orders received after 1pm are despatched the next working day. Our Shipping information, including costs, can be found in the SHIPPING section of the site. Delivery of our products will be made to the address provided by you at the time of placing your order. Our customers’ satisfaction is of the utmost importance to us, and we take exceptional care in the manufacturing, packaging and delivery of our products. Customers should promptly inspect goods delivered to them to satisfy themselves that any goods delivered to them are as expected. Please note that you may be asked to show proof of age upon delivery of your order. RETURNS The courier must be informed of breakages or shortages at the time of delivery. We may not (at our sole discretion) accept any claims for breakages or shortages unless they are stated on the couriers documentation. We must have confirmation of these breakages or shortages within 48 hours of delivery. Photographic evidence is required by our carrier company if an item has been damaged during transit. To request a full refund or exchange, please notify us by email to info@crossbillgin.com within 48 hours of delivery. Please state whether you would like a full refund or exchange and quote your order confirmation number, the product name, a photo of the damage, your full name, email address, phone number and delivery address. Only unopened products that are in the original packaging will be eligible for refund or exchange. Approved refunds will be credited to the payment card/PayPal account used during the original transaction within 30 days and will exclude shipping costs. We recommend that items are returned to us via a recorded delivery service to ensure that they are protected and insured during transit. If you fail to meet these terms and conditions, the product will be returned to you and you will not receive a refund nor be eligible for an exchange. DISCLAIMER All products are stress tested before despatch. Products are sensitive to elements of extreme heat where glass and corks may fail. Products should be stored at room temperature and out of direct sunlight. All coloured products use natural ingredients and may fade or change overtime. THE ONLINE SHOP - Gin School Purchasing Options explained TO BUY A TICKET AND BOOK A DATE. This option should be used if you know the date you wish to book at the same time as purchasing a ticket. By following the link, you will be taken to the booking screen where you will choose the date then will be directed to complete your information then onto making a payment. TO REDEEM A GIFT VOUCHER AND BOOK A DATE. This option should be used if you have previously purchased or been gifted a voucher. By following the link, you will be taken to the booking screen where you will choose the date then will be directed to complete your information and redeem your voucher using the order number on the voucher. TO BUY A GIFT VOUCHER TO BE REDEEMED LATER. If you do not know the date you would like to book or if you wish to purchase a voucher to be given as a gift, you should ADD TO CART. This will then bypass the booking screen and will direct you to the checkout screen where you will complete your information then onto making a payment. By purchasing or booking a course you are agreeing to the following terms and conditions. Voucher Delivery – When purchasing a Gin School Experience, an e-voucher will be generated and sent to the provided email address within 24 hours. You will also receive a Gift Voucher by post. Refund Policy – The Gin School operates a strict 14-day refund policy from the date of purchase. Notification must be made in writing to info@crossbillgin.com and must be accompanied by the unused voucher and proof of payment. Cancellations and Postponements – A minimum of 14 days’ notice is required prior to your appointment to reschedule a booking and will incur a £10.00 administration fee. In the unlikely event that the Company has to cancel a Gin School Masterclass, the Company undertakes to offer a suitable alternative date or a full refund of any course fees. Vouchers – Vouchers cannot be exchanged for cash or other goods. Vouchers are transferable, so if you are unable to attend yourself, you may nominate a replacement. Vouchers expire 12 months from the date of issue and extensions beyond 12 months are not available under any circumstances. Course Alterations –The Company reserves the right to make minor changes to the format and content of the Gin School Masterclasses, to improve the experience, without notice. Age Restriction – You must be over 21 years of age to attend a Masterclass and those that appear under 25 years will be asked for proof of age upon arrival. Samples – A limited quantity of tasting samples will be offered during the Gin School Masterclass and are included in the cost of the voucher. Health and Safety Liability – You will be given a briefing on health and safety prior to the session commencing. All participants are expected to listen carefully and follow instructions given. Participants should take reasonable care in the Gin School to avoid personal injury and/or injury to others. Standard of Behaviour – We will refuse to admit you to the premises if you appear to be intoxicated or under the influence of prohibited narcotic substances upon your arrival. You are expected to behave sensibly and appropriately at all times and may be required to leave the premises if for any reason the Company or others are unhappy with your behaviour. We reserve the right to refuse the sampling of alcohol under the terms of the licensing act Washroom Facilities – The primary function of the premises is a distillery and the site offers limited toilet facilities with restricted access. Alternative toilet facilities with full disabled access are however available across the covered courtyard. Special Needs – Your comfort and wellbeing are of the utmost importance to us, please therefore inform us prior to our accepting the booking of any medical condition or physical impediment about which we would need to be aware in order to eliminate or anticipate any potential health and safety issue Special Dietary Requirements/ Allergies/ Disabilities – We cannot adjust courses for special dietary requirements unless previously agreed. If you have any allergies, please contact us in advance to discuss your requirements. There may be traces of nuts or other ingredients and if you have an allergy you attend at your own risk. If you have a disability or condition you think may hinder your enjoyment of the course, please let us know so we can help to ensure your day runs smoothly.