37 Hospitality courses in Beccles

Barista Skills teaches the essential practical skills needed behind the espresso bar, such as how to set your grinder, make espresso, foam and texture milk for cappuccinos, and create latte art, as well as an exploration of health and safety issues, customer service protocols, and basic business practices. The Barista Skills Foundation course allows learners to gain an introductory understanding of the coffee itself and foundational skills required to set a grinder, make espressos, foam and texture milk and latte art techniques per SCA quality standards while implementing health and safety practices and customer service. Practical learning objectives and activities prepare the learner to conduct key foundational tasks of a barista. A written exam tests theoretical knowledge based on Foundation course learning objectives.

The Roasting Foundation course gives the learner an understanding of the roasting process, including the physical changes that take place during the process and how to control sensory aspects of the coffee by roasting light or dark. Learners will also gain an understanding of the basic structure of the roasting machine, general maintenance, and fire prevention. Practical learning objectives and activities prepare the learner to follow instructions, given by the trainer, for three different roasts and record relevant data and observations per roast using a suitable roast log. A written exam tests theoretical knowledge based on Foundation course learning objectives.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on the core values of customer service.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

HACCP Level 3 Training Courses

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.

Discover the secrets of crafting the perfect espresso from the comfort of your home with our interactive Home Barista Workshop at Etude Coffee. In this immersive two-hour session, set in the inviting atmosphere of our local roastery, you'll explore the essentials of espresso creation under the guidance of our expert baristas. Designed for coffee lovers at any skill level, this workshop is dedicated to unraveling the intricacies of using a home espresso machine. From selecting the ideal beans to achieving the perfect grind and tamp, you'll gain hands-on experience in extracting that flawless espresso shot. Moreover, we'll delve into the art of milk texturing, enabling you to prepare velvety smooth lattes and cappuccinos that elevate your home coffee experience to new heights. Whether you're a novice aiming to improve your morning coffee routine or a seasoned enthusiast looking to polish your espresso-making skills, this workshop offers valuable insights, practical expertise, and a warm community of coffee aficionados.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.