Trust is our confidence in the integrity, strength, and competence of someone to meet our expectations. Discover the four keys to building a professional 'trust fund'. We will guide you how to deliver and receive feedback while maintain trust. Understand the behaviors that feed trust and those that starve trust. Learning Objectives Establish a 'Trust Fund', Explain how to maintain trust during feedback, Implement five behaviors that show respect Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams
Course Objectives At the end of this course you will be able to: Understand the Outlook interface Send and receive email messages Organise email messages Manage their calendar Manage their contacts Work with tasks and notes Customise Outlook ' 1 year email support service Take a look at the consistent excellent feedback from our corporate clients visiting our site ms-officetraining co uk With more than 20 years experience, we deliver courses on all levels of the Desktop version of Microsoft Office and Office 365; ranging from Beginner, Intermediate, Advanced to the VBA level. Our trainers are Microsoft certified professionals with a proven track record with several years experience in delivering public, one to one, tailored and bespoke courses. Our competitive rates start from £550.00 per day of training Tailored training courses: You can choose to run the course exactly as they are outlined by us or we can customise it so that it meets your specific needs. A tailored or bespoke course will follow the standard outline but may be adapted to your specific organisational needs. Getting Started With Outlook Navigate the Outlook Interface Perform Basic Email Functions Use Outlook Help Composing Messages Create an Email Message Check Spelling and Grammar Format Message Content Attach Files and Items Enhance an Email Message Manage Automatic Message Content Reading and Responding to Messages Customise Reading Options Work with Attachments Manage Your Message Responses Managing Your Messages Manage Messages Using Tags, Flags, and Commands Organise Messages Using Folders Managing Your Calendar View the Calendar Manage Appointments Manage Meetings Print Your Calendar Managing Your Contacts Create and Update Contacts View and Organise Contacts Working With Tasks and Notes Create and manage Tasks Create and manage Notes Customising the Outlook Environment Customise the Outlook Interface Create and Manage Quick Steps Who is this course for? Who is this course for? This course is intended for the user who needs to learn how to use Microsoft Outlook to compose and send email, schedule appointments and manage contact information. Requirements Requirements General knowledge of the Windows OS
ILM Level 2 Award in Customer Care – 4 day Accredited training course delivered in Nottingham A nationally recognised qualification taught across 4 x 1 day deliveries approximately 3 weeks apart. The course is specifically tailored for individuals whose job role requires direct customer interface, and where influencing and meeting the needs of customers is particularly important. The course brings tangible benefits to the participants and to their organisation through applying concepts taught at each stage of the course directly to the work environment, and providing opportunities to compare best practice methods and techniques with current practices.
ð Unlock Your Leadership Potential: Overcome Limiting Behaviors! ð Are you ready to take charge of your leadership journey? Introducing 'Unleashing Your Leadership Potential: Overcoming Limiting Behaviors,' a transformative online course designed to elevate your leadership skills and propel you towards unparalleled success. MODULE 1: Ever Met This Guy Identify the barriers holding you back from achieving your full potential. Learn to recognize common behaviors that hinder effective leadership and discover strategies to break free from these limitations. MODULE 2: Start Doing Empower yourself with actionable steps to initiate positive change. Dive into proactive approaches that enable you to take the lead and cultivate a thriving environment within your team or organization. MODULE 3: Stop Doing Uncover the power of letting go. Explore detrimental habits that impede your progress as a leader and acquire practical techniques to shed these behaviors, allowing your authentic leadership qualities to shine through. MODULE 4: Throwing Grenades - Giving Feedback Master the art of providing constructive feedback. Gain insights into delivering feedback effectively without creating conflict, fostering a culture of growth and development within your team. MODULE 5: Using Your Legs - Receiving Feedback Learn to embrace feedback as a catalyst for personal and professional growth. Discover how to receive feedback gracefully, leveraging it as a tool to enhance your leadership skills and performance. MODULE 6: This Is Your Brain On New Habits Delve into the neuroscience behind habit formation. Harness the power of your brain to develop and sustain new habits that will elevate your leadership abilities, enabling lasting positive change. ð Join us on this transformative journey and unlock the leader within you! ð Enroll now and gain access to expert-led modules, practical exercises, and a supportive community dedicated to your growth. Don't let limiting behaviors hold you back-embrace your potential and become the influential leader you're meant to be! Sign up today and take the first step towards becoming a more impactful and empowered leader! Course Curriculum LEADERSHIP BEHAVIORS Ever Met This Guy 00:00 Start Doing 00:00 Stop Doing 00:00 Throwing Grenades- Giving Feedback 00:00 Using Your Legs- Receiving Feedback 00:00 This Is Your Brain On New Habits 00:00 CONCLUSION What To Do Next 00:00
If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on the core values of customer service.
Our online Focus Awards Level 5 Diploma in Education & Training (RQF) course will provide you with a strong background in understanding the skills you need to progress in the workplace and earn a recognised qualification.
IELTS Comprehensive Course (One-to-One Coaching – 15 Hours & Online Self-Paced Course – 40 Hours)
Our suite of modules are based around helping the customer to buy and enabling salespeople to maximise their conversations with their customers.
This one-day course introduces the field of user experience and provides an excellent entry point to our other specialised training courses. UX processes and practices have become a central component of product design, service design and web design.
Level 3 Supporting Teaching and Learning in Schools Certificate is a RQF qualification & this course play a major role by working with pupils & supporting teachers. This course has been designed to teach the knowledge required to be a teaching assistant and support children’s learning from birth to nineteen years. The course covers various requirements needed to work as an assistant within schools and how to approach a career in the education sector. ABOUT THIS COURSE: Level 3 Award in Supporting Teaching and Learning is a knowledge only qualification. Experience in the real work environment is not required and the entire course is completed online. Please note that this is a knowledge only Level 3 qualification and does not require any practical assessments. COURSE ASSESSMENT: To pass this course learners must pass 4 assignments. These are completed after navigating through the corresponding lessons and writing your answers to assignment questions. Once these have been read and marked by your personal tutor, feedback and marks are provided to students which contain helpful tips to improve work in future assignments. UNITS COVERED: • Unit 1: Schools and Colleges as Organisations • Unit 2: Support Health and Safety in a Learning Environment • Unit 3: Understand how to Safeguard Children and Young People • Unit 4: Understand How Children and Young People Develop HOW MUCH THIS COURSE COST? Level 3: Award in Supporting Teaching and Learning Course will cost for Distance Learning / Online £249.99 and for class based £349.99. There is no any hidden fess/cost.