716 ET courses in Cardiff delivered Live Online

Networking Skills for Personal Success Course Overview Networking Skills for Personal Success is designed to equip learners with essential networking techniques to enhance their professional lives. By focusing on effective communication and relationship-building, this course helps learners build meaningful, professional connections, foster valuable partnerships, and navigate networking opportunities with confidence. Participants will gain a strong foundation in networking, which they can leverage for personal growth, career advancement, and professional development. The course is designed for individuals looking to develop and refine their networking strategies in a competitive environment. Course Description This course delves into a variety of networking strategies, from initiating conversations to maintaining long-lasting relationships. Learners will explore the art of small talk, how to leverage social media platforms for networking, and the importance of non-verbal communication in establishing rapport. Topics include identifying networking opportunities, preparing for networking events, and creating an effective personal brand. By the end of the course, participants will have a well-rounded understanding of networking tactics and will be prepared to apply these skills in both face-to-face and virtual environments. The course encourages learners to apply networking principles to foster personal and professional growth. Networking Skills for Personal Success Curriculum Module 01: Introduction to Networking Module 02: Effective Communication for Networking Module 03: Leveraging Social Media for Professional Connections Module 04: Building and Maintaining Relationships Module 05: Networking Etiquette and Strategies Module 06: Networking for Career Development Module 07: Personal Branding for Networking Module 08: Evaluating Networking Success (See full curriculum) Who is this course for? Individuals seeking to enhance their networking skills Professionals aiming to expand their professional network Beginners with an interest in building career relationships Anyone wishing to improve communication and interpersonal skills for career success Career Path Business Development Manager Relationship Manager Event Coordinator HR Specialist Sales and Marketing Professional Networking Consultant

Recruiting Talent and Termination Procedure Course Overview: This comprehensive course on "Recruiting Talent and Termination Procedure" provides an in-depth understanding of the recruitment process, effective interviewing methods, and employee termination procedures. Learners will explore a wide range of topics, from creating effective recruitment strategies to managing employee terminations in a legal and ethical manner. The course offers practical value by equipping learners with the necessary knowledge and skills to excel in HR roles and manage critical HR processes. On completion, learners will be prepared to contribute effectively to recruitment and employee management within an organisation. Course Description: This course covers the entire recruitment lifecycle, including the development of recruitment models, selection methods, and the nuances of human resource management. Key topics include virtual interviewing techniques, employee on-boarding strategies, and the legal and procedural aspects of employee termination. Through a structured learning experience, learners will develop skills in recruitment planning, interview preparation, and managing the complexities of terminating employment. With a focus on the latest HR practices, the course ensures learners are prepared to handle recruitment and termination tasks with professionalism and confidence. Recruiting Talent and Termination Procedure Curriculum: Module 01: Introduction to Recruitment Process Model Module 02: Recruitment Methods Module 03: Human Resource Management Module 04: Key Skills and Issues in Recruitment Function Module 05: Virtual Interviewing Module 06: Employee On-Boarding Module 07: Introduction to The Employee Termination Module 08: The Employee Termination Procedure Module 09: Employee Termination Letter and Guide (See full curriculum) Who is this course for? Individuals seeking to enhance their understanding of recruitment and employee management. Professionals aiming to advance their career in HR or recruitment. Beginners with an interest in human resource management. HR practitioners seeking to update their skills in recruitment and termination processes. Career Path: HR Manager Recruitment Consultant Talent Acquisition Specialist Employee Relations Officer HR Coordinator HR Director

Minute Taking Executive Training Course Overview This Minute Taking Executive Training course equips learners with essential skills to accurately record, organise, and present meeting minutes with professionalism and clarity. Designed to enhance effectiveness in administrative and executive roles, the course covers key concepts including meeting preparation, understanding meeting structure, capturing decisions and actions, and mastering the responsibilities of a minute taker. Learners will gain confidence in their note-taking abilities and discover how to leverage technology to streamline the process. By the end of the course, participants will be capable of producing clear, concise, and well-structured minutes that support organisational efficiency and communication. Course Description This comprehensive training delves into the full scope of minute taking, starting with foundational knowledge on the importance and types of minutes. Learners explore how to prepare thoroughly before meetings and understand different meeting formats and protocols. The course covers how to accurately document discussions, decisions, and assigned actions, while also clarifying the specific duties and ethical considerations of a minute taker. Practical guidance on effective note-taking techniques and strategies for building confidence in minute-taking situations is included. Additionally, learners will examine how digital tools and technology can aid in capturing and distributing minutes efficiently. Throughout, the course emphasises professionalism and accuracy, ensuring participants develop skills that are highly valued across various industries. Minute Taking Executive Training Curriculum Module 01: Introduction to Minute Writing Module 02: Preparation for Minute Taking Module 03: The Meeting Structure Module 04: Minute Meeting, Decision and Action Module 05: Roles and Responsibility of Minute Taker Module 06: Tips for Minute Taking Module 07: Technology in Minute Taking Module 08: Building Confidence (See full curriculum) Who Is This Course For? Individuals seeking to enhance their minute-taking skills for professional settings. Professionals aiming to advance their administrative or executive support career. Beginners with an interest in administrative functions and effective communication. Office staff looking to improve meeting documentation accuracy and efficiency. Career Path Executive Assistant Administrative Officer Office Manager Project Coordinator Corporate Secretary Meeting Coordinator

KYC, AML, & GDPR Training Course Overview This KYC, AML, and GDPR Training course offers a comprehensive introduction to the regulatory frameworks governing financial institutions and businesses. Learners will gain in-depth knowledge of Know Your Customer (KYC) protocols, Anti-Money Laundering (AML) procedures, and GDPR compliance, understanding their importance in maintaining legal and ethical business operations. The course equips professionals with the necessary skills to navigate the regulatory landscape, safeguard businesses against financial crime, and ensure compliance with data privacy laws. By the end of the course, learners will be well-prepared to apply their knowledge in real-world business environments, contributing to secure and compliant operations. Course Description This course delves into the key principles of KYC, AML, and GDPR, exploring their relevance across different industries. Learners will understand the processes involved in customer due diligence, how to identify and prevent money laundering, and how businesses must comply with data privacy regulations. The course provides a structured learning experience, focusing on the practical application of compliance measures, exploring case studies, and providing insights into current and future trends in the industry. Upon completion, participants will possess the expertise to implement these regulations within their organisations, mitigate risks, and contribute to a culture of compliance. KYC, AML, & GDPR Training Curriculum Module 01: Introduction to KYC Module 02: Customer Due Diligence Module 03: AML (Anti-Money Laundering) Module 04: KYC, AML, and Data Privacy Regulations for Business Operations in the United Kingdom Module 05: Regulations to be Complied by Industries Module 06: Methods for Carrying out KYC and AML and the Future of KYC Compliance (See full curriculum) Who is this course for? Individuals seeking to understand financial regulations and compliance. Professionals aiming to develop their knowledge of KYC, AML, and GDPR in their career. Beginners with an interest in the financial services or regulatory compliance industry. Business owners or managers who want to ensure their organisation’s compliance. Career Path Compliance Officer Anti-Money Laundering Specialist KYC Analyst Data Protection Officer Regulatory Compliance Consultant Risk Management Professional

Palliative Facilitator Course Overview This course provides an in-depth exploration of palliative and end-of-life care, equipping learners with the knowledge to support individuals facing terminal illness. Covering a wide range of topics, including illness stages, holistic assessments, and legal considerations, this course offers learners the skills necessary to address the complex needs of patients and their families. Upon completion, learners will be able to apply principles of palliative care with confidence, ensuring dignity, comfort, and respect in the end-of-life process. This course is essential for anyone looking to pursue or advance a career in healthcare or support services related to end-of-life care. Course Description This course delves deeper into the key aspects of palliative and end-of-life care, addressing both the theoretical and practical elements involved in caring for individuals with terminal conditions. Learners will study the stages of illness, conduct holistic assessments, and explore advanced care planning to enhance patient quality of life. Topics include the psychological, emotional, and social needs of patients and their families, as well as the legal aspects of end-of-life care. Through this course, learners will develop essential skills to provide compassionate, informed support to patients in their final stages, while ensuring adherence to best practices and legal requirements. Palliative Facilitator Curriculum Module 01: Introduction to Palliative & End of Life Care Module 02: Identification of the Stage of Illness Module 03: Palliative Care Holistic Assessment Module 04: Advance Care Planning Module 05: Further Support, Training and Development Module 06: Legal Issues (See full curriculum) Who is this course for? Individuals seeking to work in palliative and end-of-life care. Professionals aiming to enhance their career in healthcare or support services. Beginners with an interest in the field of healthcare or social services. Those interested in improving their knowledge of legal and ethical issues in end-of-life care. Career Path Palliative Care Specialist End-of-Life Care Consultant Hospice Care Worker Healthcare Administrator Social Worker in Health and Social Care Bereavement Counsellor

Hotel Cleaner Course Overview: This Hotel Cleaner course is designed to equip learners with the knowledge and skills needed to excel in the hospitality cleaning industry. Covering a broad range of topics, it includes essential cleaning techniques, health and safety practices, and customer service skills tailored for hotel environments. Learners will gain an understanding of the importance of cleanliness and organisation in guest satisfaction. Upon completing the course, learners will be able to confidently perform cleaning duties in various hotel areas, ensuring a safe and welcoming environment for guests. Course Description: The Hotel Cleaner course delves into a variety of topics crucial to maintaining cleanliness and hygiene in hotels. Learners will explore techniques for cleaning guest rooms, public spaces, and facilities while adhering to industry standards. Topics include understanding cleaning equipment, handling chemicals safely, time management, and effective communication with hotel staff and guests. Learners will gain knowledge of the importance of attention to detail, a strong work ethic, and maintaining high cleanliness standards to enhance the guest experience. The course offers a comprehensive overview of the expectations and requirements within the hotel cleaning industry, preparing learners for roles in this sector. Hotel Cleaner Curriculum: Module 01: Introduction to Hotel Cleaning Module 02: Cleaning Techniques for Guest Rooms Module 03: Cleaning Public Spaces and Facilities Module 04: Health and Safety in Hotel Cleaning Module 05: Chemical Handling and Equipment Use Module 06: Time Management and Efficiency Module 07: Customer Service and Communication in Hotel Cleaning Module 08: Maintaining Cleanliness Standards and Best Practices (See full curriculum) Who is this course for? Individuals seeking to work in the hotel cleaning industry. Professionals aiming to improve cleaning and organisational skills. Beginners with an interest in hospitality services. Those looking to develop a career in hotel management or facilities maintenance. Career Path: Hotel Cleaner Housekeeping Assistant Facilities Maintenance Worker Hotel Housekeeping Supervisor Hospitality Industry Cleaner

Early Childhood: Child Care Course Overview: The "Early Childhood: Child Care" course is designed to provide comprehensive knowledge and understanding of child care practices. It covers essential aspects of early childhood development, from nurturing and supporting children's growth to creating a safe and stimulating environment. Learners will explore various child care methodologies, child safety, and how to effectively communicate with young children. This course equips learners with the skills necessary to support children's emotional, social, and cognitive development. By completing the course, learners will gain the expertise to contribute to the early education sector and advance their careers in child care. Course Description: This course delves into the critical aspects of child care, exploring the stages of early childhood development, the role of caregivers, and strategies for creating supportive learning environments. It covers topics such as child protection, managing behaviour, and understanding the needs of children at different developmental stages. The course provides in-depth insights into early childhood education theories, communication techniques, and practical strategies for working with children. Learners will develop a robust understanding of how to address the diverse needs of children, create safe and nurturing spaces, and foster positive relationships with both children and parents. Upon completion, learners will be well-equipped to pursue a career in early childhood care or education. Early Childhood: Child Care Curriculum: Module 01: Introduction to Early Childhood Care Module 02: Child Development and Milestones Module 03: Understanding Child Behaviour Module 04: Health, Safety, and Wellbeing in Child Care Module 05: Creating a Positive Learning Environment Module 06: Communication with Children and Parents Module 07: Child Protection and Safeguarding Module 08: Legal and Ethical Considerations in Child Care Module 09: Career Opportunities in Early Childhood Care (See full curriculum) Who is this course for? Individuals seeking to pursue a career in child care. Professionals aiming to enhance their expertise in early childhood education. Beginners with an interest in working with children. Individuals looking to improve their understanding of child development and care. Career Path Early Years Practitioner Nursery Assistant Child Care Worker Early Childhood Educator Family Support Worker Child Protection Officer

Customer Service - Representative Course Overview This course provides a comprehensive exploration of the vital role customer service plays in business success. Learners will discover why exceptional service is essential in building loyalty, enhancing satisfaction, and driving revenue growth. Covering key principles such as Total Quality Management, customer retention strategies, and managing challenging interactions, this course equips participants with the knowledge to deliver outstanding service consistently. By the end, learners will understand how to elevate their customer engagement and contribute meaningfully to their organisation’s reputation and profitability. Course Description The course delves into a wide range of customer service topics designed to sharpen communication, problem-solving, and relationship-building skills. Participants will examine the critical factors influencing customer satisfaction, including understanding customer behaviour, avoiding common service pitfalls, and mastering phone etiquette. The curriculum also highlights strategies for handling difficult customers and implementing a “concierge” level of service. Through focused study, learners will develop the ability to increase customer retention and recognise the financial value of loyal clients. This professional course is ideal for those seeking to enhance their service delivery and advance their careers in customer-facing roles. Customer Service - Representative Curriculum: Module 01: WHY Customer Service Is CRITICAL To Your Business! Module 02: Good Isn’t Good Enough! Module 03: We Are ALL in the “Helping Field” Module 04: Providing “Concierge” Level Of Service Module 05: The 5 Tenets Of TQM Module 06: How To Boost Customer Satisfaction Module 07: How To Avoid The 10 Deadly Sins Of Customer Service! Module 08: More Money $$$ – Through Customer Retention Module 09: How Much Is A Customer Worth? $$$ Module 10: Do You Understand Your Customer? Module 11: Dealing With Difficult Customers Module 12: “LEAP” Into Customer Service! Module 13: Exceptional Phone Service Module 14: WHY Customers Buy From YOU! $$$ Module 15: BONUS LECTURE!!! FINAL TIPS!!! (See full curriculum) Who is this course for? Individuals seeking to improve customer interaction skills. Professionals aiming to enhance career prospects in customer service. Beginners with an interest in customer service principles. Employees in client-facing roles wanting to boost service quality. Career Path Customer Service Representative Client Relations Officer Customer Support Specialist Call Centre Agent Retail Customer Advisor Hospitality Frontline Staff

Front Desk Skills Training Level 3 Course Overview: The "Front Desk Skills Training Level 3" course provides comprehensive training for individuals seeking to enhance their front desk expertise. It covers essential areas such as customer service, communication, time management, and business writing, equipping learners with the skills needed to excel in a professional front desk or receptionist role. The course is designed to improve learners' organisational abilities, efficiency in managing tasks, and proficiency in handling a wide range of administrative duties. By the end of the course, learners will have a solid foundation in key front desk responsibilities, preparing them for a variety of roles in customer-facing environments. Course Description: This course offers in-depth coverage of essential front desk skills, including telephone etiquette, managing business correspondence, travel arrangements, and the organisation of meetings and conferences. Learners will gain the ability to effectively manage time and maintain accurate records, develop strong business writing skills, and master organisational tasks crucial to front desk operations. The course also focuses on enhancing communication and customer service capabilities, ensuring learners are well-equipped to represent their employer with professionalism. With a balanced focus on administrative tasks and customer interaction, the training prepares individuals to thrive in dynamic front desk roles, enabling career progression in various industries. Front Desk Skills Training Level 3 Curriculum: Module 01: Introduction to Reception and Receptionist Module 02: Business Telephone Skills Module 03: Representing Your Boss and Company Module 04: Mail Services and Shipping Module 05: Travel Arrangements Module 06: Organising Meetings and Conferences Module 07: Time Management Module 08: Record Keeping and Filing Systems Module 09: Business Writing Skills Module 10: Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning and Scheduling Module 14: Invoicing/Petty Cash (See full curriculum) Who is this course for? Individuals seeking to enhance their front desk skills. Professionals aiming to improve their administrative and communication abilities. Beginners with an interest in administrative or customer service roles. Those seeking career advancement in office management or receptionist positions. Career Path Front Desk Receptionist Office Administrator Executive Assistant Customer Service Representative Administrative Assistant Office Manager Travel Coordinator Conference and Event Coordinator

Sports Therapy Course Overview This Sports Therapy course is designed for individuals interested in understanding the role of therapy in sports injury management and prevention. Covering essential aspects like anatomy, kinesiology, injury assessment, and rehabilitation, the course prepares learners for a career in the field of sports therapy. It combines theoretical knowledge with practical techniques for treating a wide range of injuries, from common strains to major trauma. Upon completion, learners will be equipped to manage sports injuries effectively, offering crucial support to athletes and active individuals. This course offers an in-depth understanding of injury treatment, rehabilitation, and sports-specific therapy approaches, making it ideal for those aiming to enter the sports therapy or sports medicine sector. Course Description Throughout this course, learners will explore a wide array of topics, including injury prevention, sports nutrition, and various treatment techniques. The course delves into anatomy, kinesiology, and biomechanics, equipping students with the knowledge needed to understand the physical impact of sports on the body. Learners will gain a comprehensive understanding of injury assessment, treatment methods, and rehabilitation strategies. They will also examine the role of nutrition in performance and recovery. By the end of the course, students will have developed the skills to assess, treat, and rehabilitate a variety of sports injuries. The learning experience is structured to ensure a thorough grasp of theory, which is complemented by the understanding of its application in real-world scenarios. Sports Therapy Curriculum Module 1: Introduction to Sports Therapy Module 2: Professionalism and Ethics of Sports Therapy Module 3: Anatomy & Kinesiology Module 4: Assessment of Sports Injuries Module 5: Sports Injuries Depend on Sports Profile Module 6: Common Sports Injuries Module 7: Major Sports Injuries Module 8: First Aid Treatment Module 9: Sports Nutrition Module 10: Rehabilitation Exercise Module 11: Sports Massage Treatments Module 12: Hydrotherapy & Electrotherapy (See full curriculum) Who is this course for? Individuals seeking to pursue a career in sports therapy. Professionals aiming to enhance their knowledge of injury management. Beginners with an interest in sports and injury prevention. Anyone interested in improving their understanding of sports therapy and rehabilitation. Career Path Sports Therapist Sports Medicine Specialist Physiotherapist Personal Trainer Athletic Trainer Rehabilitation Specialist Fitness Coach Sports Nutritionist