Description

Customer Service - Representative Course Overview

This course provides a comprehensive exploration of the vital role customer service plays in business success. Learners will discover why exceptional service is essential in building loyalty, enhancing satisfaction, and driving revenue growth. Covering key principles such as Total Quality Management, customer retention strategies, and managing challenging interactions, this course equips participants with the knowledge to deliver outstanding service consistently.

By the end, learners will understand how to elevate their customer engagement and contribute meaningfully to their organisation’s reputation and profitability.

Course Description

The course delves into a wide range of customer service topics designed to sharpen communication, problem-solving, and relationship-building skills. Participants will examine the critical factors influencing customer satisfaction, including understanding customer behaviour, avoiding common service pitfalls, and mastering phone etiquette. The curriculum also highlights strategies for handling difficult customers and implementing a “concierge” level of service.

Through focused study, learners will develop the ability to increase customer retention and recognise the financial value of loyal clients. This professional course is ideal for those seeking to enhance their service delivery and advance their careers in customer-facing roles.

Customer Service - Representative Curriculum:

Module 01: WHY Customer Service Is CRITICAL To Your Business!

Module 02: Good Isn’t Good Enough!

Module 03: We Are ALL in the “Helping Field”

Module 04: Providing “Concierge” Level Of Service

Module 05: The 5 Tenets Of TQM

Module 06: How To Boost Customer Satisfaction

Module 07: How To Avoid The 10 Deadly Sins Of Customer Service!

Module 08: More Money $$$ – Through Customer Retention

Module 09: How Much Is A Customer Worth? $$$

Module 10: Do You Understand Your Customer?

Module 11: Dealing With Difficult Customers

Module 12: “LEAP” Into Customer Service!

Module 13: Exceptional Phone Service

Module 14: WHY Customers Buy From YOU! $$$

Module 15: BONUS LECTURE!!! FINAL TIPS!!!
(See full curriculum)

Who is this course for?

Individuals seeking to improve customer interaction skills.

Professionals aiming to enhance career prospects in customer service.

Beginners with an interest in customer service principles.

Employees in client-facing roles wanting to boost service quality.

Career Path

Customer Service Representative

Client Relations Officer

Customer Support Specialist

Call Centre Agent

Retail Customer Advisor

Hospitality Frontline Staff

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Customer Service - Representative

By NextGen Learning

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