377 Employee courses in Cardiff delivered Live Online

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to influence, develop, and/or implement a business ethics program in an organization. Overview Upon successful completion of this course, students will be able to foster a successful company culture and increase profitability by implementing a program of good business ethics. In this course, students will grow in their understanding of business ethics, their impact on all business levels and how all who interact with the company influence the development of a company business ethic. Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives What is Ethics? What is Business Ethics 10 Benefits of Managing Ethics Case Study Implementing Ethics in the Workplace Benefits Guidelines for Managing Ethics in the Workplace Roles and Responsibilities Employer / Employee Rights Privacy Policies Harassment Issues Technology Business and Social Responsibilities Identifying Types of Responsibilities Case Study Handling Conflicting Social and Business Responsibilities Case Study Ethical Decisions The Basics Balancing Personal and Organizational Ethics Common Dilemmas Making Ethical Decisions Overcoming Obstacles Whistle Blowing Criteria and Risk The Process When You Should 'Blow the Whistle Managerial Ethics Ethical Management Identifying the Characteristics Ensuring Ethical Behavior Unethical Behavior Recognize and Identify Preventing Addressing Interventions Ethics in Business (I) Organization Basics Addressing the Needs Ethical Principles Ethics in Business (II) Ethical Safeguards Developing a Code of Ethics Performing an Internal Ethics Audit Upholding the Ethics Program Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations Additional course details: Nexus Humans Business Ethics training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Business Ethics course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Workplace Mediation

Recruiting Talent and Termination Procedure Course Overview: This comprehensive course on "Recruiting Talent and Termination Procedure" provides an in-depth understanding of the recruitment process, effective interviewing methods, and employee termination procedures. Learners will explore a wide range of topics, from creating effective recruitment strategies to managing employee terminations in a legal and ethical manner. The course offers practical value by equipping learners with the necessary knowledge and skills to excel in HR roles and manage critical HR processes. On completion, learners will be prepared to contribute effectively to recruitment and employee management within an organisation. Course Description: This course covers the entire recruitment lifecycle, including the development of recruitment models, selection methods, and the nuances of human resource management. Key topics include virtual interviewing techniques, employee on-boarding strategies, and the legal and procedural aspects of employee termination. Through a structured learning experience, learners will develop skills in recruitment planning, interview preparation, and managing the complexities of terminating employment. With a focus on the latest HR practices, the course ensures learners are prepared to handle recruitment and termination tasks with professionalism and confidence. Recruiting Talent and Termination Procedure Curriculum: Module 01: Introduction to Recruitment Process Model Module 02: Recruitment Methods Module 03: Human Resource Management Module 04: Key Skills and Issues in Recruitment Function Module 05: Virtual Interviewing Module 06: Employee On-Boarding Module 07: Introduction to The Employee Termination Module 08: The Employee Termination Procedure Module 09: Employee Termination Letter and Guide (See full curriculum) Who is this course for? Individuals seeking to enhance their understanding of recruitment and employee management. Professionals aiming to advance their career in HR or recruitment. Beginners with an interest in human resource management. HR practitioners seeking to update their skills in recruitment and termination processes. Career Path: HR Manager Recruitment Consultant Talent Acquisition Specialist Employee Relations Officer HR Coordinator HR Director

Leadership and Management development, Leadership training, management training, Leadership development

Customer service is an organisation's ability to supply its customers' wants and needs. Improved customer service means constantly and consistently exceeding customers' expectations. This course is designed for service industry professionals who aim to maximise their efficiency, develop better customer skills, and increase their value. The focus is on increasing repeat business through customer satisfaction and referrals. Delegates will discover greater levels of productivity, job satisfaction, and potential for advancement. For client-facing service personnel, these areas of development will prove particularly beneficial, leading to increased internal and external customer satisfaction. Throughout the course, delegates will learn how to: Project a UB4me, customer-centred attitude Empower people with respect and control by acknowledging and offering choices Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions Listen more intently to develop the best rapport Communicate clearly with conviction, projecting greater credibility Create positive, diplomatic messages even from negative situations, modelling a problem-solving, can-do attitude Create and refine phone-answering and email templates to appropriately address customer concerns and increase the potential for repeat business This Customer Service Skills course is a 4-hour interactive virtual class for up to 20 delegates. Upon registration, delegates will receive online login instructions prior to the class date. This format allows for a collaborative learning experience from the comfort of one's own home or office.

With the ongoing impact post pandemic and the shift to more remote working longer term, managing the mental health and well-being of our lawyers has become more important than ever. We know that as a HR professional / Head of People, you play a crucial role in ensuring the mental health and well-being of your firm. Often juggling this alongside many other responsibilities and demands on your time. A Head of People recently commented on what a lonely role this can be and we want to offer some support. That's why we're excited to invite you to our upcoming webinar on managing mental health and well-being in your firm. Webinar host, lawyer, coach and trainer specialising in lawyer wellbeing for the last 7 years, will offer valuable insights and practical tips on how you can support your lawyers' mental health during increasingly challenging times.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for organizations that would like to improve the team productivity of their employees and individuals, who take the role of Project Managers, Business Analysts, Team Leaders, Scrum Masters, Product Owners, Managers, and any team members. Overview The key to the success of an IT organization is its employees. The more highly productive the people in the organization are, the greater the business goals the organization can achieve. By completing this course, the IT organization gains: trained employees who know the main characteristics of high-performance teams and already have ideas about what to change in their work and behavior to contribute to greater productivity of the team as a whole; a quantum leap in business results thanks to increased employee motivation, customer satisfaction, and improved communication in teams; long-term benefit expressed in the transfer of knowledge that the people of the trained team can share with other members of the organization. A skill that almost every organization looks for in a new job candidate is the ability to work in a team. If an individual is an expert in a certain field and is invited to work on a large project that includes other experts, it is very important to know how to work successfully in this team. By completing this course the individual will: learn the differences between an ordinary team and a high-performing one; know how to increase your personal productivity; be able to determine problems that prevent the team from achieving outstanding results. This course represents highly effective training on developing teamwork skills and teaches students how to interact effectively with other team members. Also, students will learn how to increase their work productivity and resolve and/or avoid conflict situations. Course Outline What is a team and are we really a team? How to improve team performance? The importance of trust and psychological security. How to approach disagreements and conflicts in the team? How to encourage initiative and commitment in the team? How are self-organized teams created and what are their specifics? How to focus on the results we want to achieve? Each topic includes discussions and exercises. Additional course details: Nexus Humans High-Performing Teams training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the High-Performing Teams course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who want to recognize and manage their emotions, behaviors and impulses and apply these skills to the world around them. Overview Upon successful completion of the Developing Emotional Intelligence course, participants will have the tools to gain control over emotions, navigate challenging situations, and communicate empathetically. In this course, students will develop the skill of emotional intelligence to help maximize personal and professional success. Module One: Getting Started Getting Started Module Two: Introduction to Emotional Intelligence Defining Emotional Intelligence The Importance of EI Who Needs It? What Are Emotions? EQ vs. IQ Practical Illustration Module Three: The Components of EI Self-Management Self-Awareness Social Skills Internal Motivation Empathy Practical Illustration Module Four: Tools to Gain Control Journaling Meditation and Mindfulness Identifying Emotional Triggers Breathing Techniques Taking a Break Practical Illustration Module Five: Verbal Communication Skills Active Listening Asking Questions Consider Your Audience Choosing Your Words Be Authentic Practical Illustration Module Six: Nonverbal Communication Skills Body Language Tone Matters Facial Expressions Eye Contact Distance and Personal Space Practical Illustration Module Seven: Managing Relationships With Others Building Rapport Respond, Don?t React Show Gratitude Finding Common Ground Setting Boundaries Practical Illustration Module Eight: Overcoming Obstacles Recognizing and Admitting Failure Disagreeing Constructively Staying Cool Under Pressure Be Open to Perspectives The Power of Forgiveness Practical Illustration Module Nine: Application to Business Practices Working as a Team Setting Business Goals Interviewing for Successful Hires Giving and Receiving Feedback Customer Experience and Rapport Practical Illustration Module Ten: Benefits of Being Emotionally Aware Strong Interpersonal Relationships Able to Manage Change Reduced Stress and Anxiety Improved Decision Making Boosts Employee Morale Practical Illustration Module Eleven: Making an Impact Creating a Powerful First Impression Maintaining Your Composure Inspiring Leadership Gaining Self-Confidence Patience and Practice Practical Illustration Module Twelve: Wrapping Up Words from the Wise Additional course details: Nexus Humans Developing Emotional Intelligence training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Developing Emotional Intelligence course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for #NAME? Overview The learning objectives for CDA include a practical understanding of: Goals, history, terminology, and pipeline The importance, practices, and transformation of a DevOps collaborative culture Design practices, such as modular design and microservices Continuous Integration (Cl), such as version control, builds, and remediation Tenets and best practices of Continuous Testing (CT) Continuous Delivery and Deployment (CD): packaging, containers, and release Continuous Monitoring (CM): monitoring and analysis infrastructure, process, and apps Infrastructure and tools: frameworks, tools, and infrastructure as code Security Assurance: DevSecOps The opportunity to hear and share real-life scenarios This course is designed for participants who are engaged in the design, implementation, and management of DevOps deployment pipelines and toolchains that support Continuous Integration, Continuous Delivery, Continuous Testing and potentially Continuous Deployment. The course highlights underpinning processes, metrics, APls and cultural considerations with Continuous Delivery. Key benefits of Continuous Delivery will be covered including increased velocity to assist organizations to respond to market changes rapidly, thus being able to outmaneuver competition, reduce risk and lower costs while releasing higher quality solutions. Increased productivity and employee morale by having more activities performed by pipelines instead of humans so teams can focus on vision while pipelines do the execution.This course prepares you for the Continuous Delivery Ecosystem Foundation(CDEF) certification. Course Introduction Course goals Course agenda CDA Concepts Continuous delivery (CD) definition Architecting for continuous delivery Continuous delivery and DevOps Relationships between CD, Waterfall, Agile, ITIL, and DevOps Benefits of continuous delivery CDA Culture Importance of culture to the CD Architect What a CD Architect can do about culture How to maintain culture Assignment: DevOps culture and practices to create flow Design Practices for Continuous Delivery Why design is important to continuous delivery CD Architect?s role in design Key design principles CD best practices Microservices and containers Continuous Integration Continuous integration (CI) defined CD Architect?s role in CI Importance of CI Benefits of CI CI best practices Assignment: Optimizing CI workflows Continuous Testing Continuous testing (CT) defined Importance of CT Benefits of CT CD Architect?s role in CT Five tenets of CT CT best practices Assignment: Handling environment inconsistencies Continuous Delivery and Deployment Continuous delivery defined Continuous deployment defined Benefits of continuous delivery and deployment CD Architect?s role in continuous delivery and deployment Continuous delivery and deployment best practices Assignment: Distinguishing continuous delivery and deployment Continuous Monitoring Continuous monitoring defined Importance of continuous monitoring CD Architect?s role in continuous monitoring Continuous monitoring best practices Assignment: Monitoring build progress Infrastructure and Tools Importance of infrastructure and tools CD Architect?s role in infrastructure and tools Building a DevOps toolchain Infrastructure/tools best practices Assignment: identifying common infrastructure/tool components Security Assurance Importance of security assurance DevSecOps and Rugged DevOps defined CD Architect?s role in security Security best practices Assignment: Applying security practices Capstone exercise Identifying toolchain and workflow improvements Summary Additional Sources of Information Exam Preparations Exam requirements Sample exam review

HR Management Course Overview: This HR Management Course is designed to equip learners with essential knowledge and skills required to effectively manage human resources within any organisation. Covering key aspects of HR management, including recruitment, performance management, employee relations, and legal considerations, the course offers a comprehensive understanding of the core responsibilities of HR professionals. Learners will gain the confidence to tackle HR challenges in the workplace, improve organisational culture, and ensure compliance with employment laws. By the end of the course, participants will be well-prepared to contribute to HR strategy and operational efficiency in various sectors. Course Description: This course delves deeper into HR functions, offering insights into crucial topics such as employee engagement, talent acquisition, workforce development, and conflict resolution. Learners will explore modern HR practices, the role of HR in organisational development, and the application of HR policies within different industries. The course provides a solid foundation in understanding HR operations, helping learners develop the skills needed to manage employee lifecycle processes effectively. Emphasis is placed on understanding legal frameworks, diversity and inclusion, and managing change within the workforce, preparing learners for dynamic HR roles in any business environment. HR Management Course Curriculum: Module 01: Introduction to HR Management Module 02: Recruitment and Selection Strategies Module 03: Employee Engagement and Retention Module 04: Performance Management and Development Module 05: Employment Law and Ethical Considerations Module 06: Compensation and Benefits Management Module 07: Workforce Diversity and Inclusion Module 08: Managing Change in the Workforce (See full curriculum) Who is this course for? Individuals seeking to build a career in HR management. Professionals aiming to enhance their HR skills for career progression. Beginners with an interest in human resources and organisational development. HR specialists looking to update their knowledge and practices. Career Path: HR Manager Recruitment Specialist Employee Relations Manager Talent Acquisition Specialist HR Consultant Learning and Development Coordinator