377 Employee courses in Cardiff delivered Live Online

Duration 5 Days 30 CPD hours This course is intended for Channel Partner/Reseller Customer Employee Overview Upon completing this course, the learner will be able to meet these overall objectives: These are the ones listed in the Objectives Table I put together: Identify the basic components and operations of the Unified CCE solution. Use the available UCCE tools to complete a basic UCCE system installation. Discuss the installation and configuration steps required to support agent functionality in a UCCE deployment. Install a basic CCE VXML Solution. Install, configure and run a CCE Outbound Option Campaign. Describe how to support CCE. Deploying Cisco Unified Contact Center Enterprise (DUCCE) v2.0 is a 5-day instructor-led course presented by training partners. The course allows learners to deploy the Unified CCE v10.0 solution including installation, deploying HA and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support. This course also serves as a foundation for the two corresponding UCCE Administration courses, but is not a prerequisite. Students will learn enough about CCE scripting in this course to ensure system functionality only. A separate course exists for advanced scripting. Course Outline Module 1: Cisco Unified Contact Center Enterprise v10 Foundations Module 2: Preparing UCCE for Basic IVR Scripting Module 3: Preparing UCCE for Basic Agent Functionality Module 4: Installing and Configuring CCE VXML Solution Module 5: Installing CCE Outbound Option Module 6: Supporting CCE

Duration 5 Days 30 CPD hours This course is intended for Channel Partner/Reseller Customer Employee Overview Upon completing this course, the learner will be able to meet these overall objectives: Demonstrate advanced proficiency with add / move / change of the ACD / PBX (agent / skill) environment of UCCE. Demonstrate advanced proficiency with add / move / change of the IVR (prompt / collect) environment of UCCE including both MicroApp and VXML solution scripting (ICM Scripting and Call Studio scripting). Demonstrate effective use of system tools to track and troubleshoot a call within a call flow. The Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2) v2.0 is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound/outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality. Course Outline Module 1: Cisco Unified Contact Center Enterprise v10 Overview Module 2: CCE Config and Scripting Module 3: CCE (ICM) Advanced Scripting Module 4: Advanced VXML Functionality Module 5: Supporting CCE

Give women managers and employees the skills they need to climb the corporate ladder within your organisation. Optimised for tailored audiences Built for groups of 20+ Led by experienced and certified professionals Specialised to address issues around inclusivity and equity in all industries Program Details For Upper Management Teams: Strategies for Upward Mobility Module 1 – Theories and Realities: Female Leadership 15 Principles Module 2 – Communicating Clearly Module 3 – Management Revelations: Relationship vs. Task Management Module 4 – Set Your Path: Empowerment Techniques For Middle Management & Staff Teams Module 1 – What the Data Tells Us Module 2 – What Are Your Leadership Skills?: Personal Skill Inventory Module 3 – What Does Good Company Culture Look Like? Module 4 – Taking On Your Performance Investment Fee: £50,000 25 participants max per 12-week cohort TRAINING FORMAT : 12 - Week Cohorts Delivered in 1-hour sessions Virtually Facilitated Sessions Women in Leadership Program One Pager

Getting Started The programme's primary objective is to deliver practical and realistic solutions to business-related strategic challenges backed by appropriate references to theoretical and conceptual analysis. Globalisation means that effective and fair management of people is more vital than ever. In a turbulent, rapidly changing business environment, the demand for HR professionals who can strategically manage and develop staff potential - whilst overcoming issues such as redundancy, flexible working and the recent challenges of furloughed staff and social distancing - has never been more fundamental to business success. The programme meets the career enhancement needs of human resource (HR) managers, advisers, and administrators. The programme comprises two phases; the first is the Level 7 Diploma in Human Resource Management, awarded by OTHM and delivered by the School of Business and Technology London. The second phase is the MA in Human Resource Management (Advanced Entry), delivered by the London Graduate School and awarded by the University of Buckingham. School of Business and Technology London partners with LGS to promote this programme. Upon completing the programme, students are awarded an MA in Human Resource Management from the University of Buckingham. Additionally, students can attend the graduation ceremony held in the UK, celebrating their achievements. About Awarding Body Buckingham is unique. It is the only independent University in the UK with a Royal Charter and probably the smallest, with around 2,700 students (approx 1,600 on campus). The University campus is well known for being one of the most attractive locations in the region. The Great Ouse River, home to much wildlife, winds through the heart of campus. Each student mixes with over 100 other different nationalities, so being at Buckingham is just like being in a mini global village. These contacts, acquaintances and friendships carry on long after life at Buckingham is over. Ranked Top 10 for Student Satisfaction Ranked Top 10 for Graduate Prospect Recognised by World Education Services (WES) OTHM Qualifications are approved and regulated by Ofqual (Office of Qualifications and Examinations Regulation) and recognised by Qualifications Wales. OTHM qualifications have achieved a reputation for maintaining significant skills in various job roles and industries like Business Studies, Leadership, Tourism and Hospitality Management, Health and Social Care, Information Technology, Accounting and Finance, Logistics and Supply Chain Management. OTHM serves the progression option with several UK universities that acknowledges the ability of learners after studying Level 3-7 qualifications to be considered for advanced entry into corresponding degree year/top-up and Master's/top-up programmes. Regulated by ofqual.gov.uk Recognised by World Education Services (WES) Assessment Assignments and Project No Examinations Entry Requirements A Bachelor's degree or an equivalent higher qualification. A copy of a valid photo ID for identification purposes. A well-written Statement of Purpose should outline the student's motivations, career goals, and reasons for pursuing the MA in Human Resource Management. An updated Curriculum Vitae (CV) that highlights at least two years of work experience at the graduate level in either a managerial or professional capacity. By submitting these necessary documents, applicants can take the initial step towards joining the MA in Human Resource Management programme and furthering their expertise in the field of HR. English Requirements A pass in English at the A level. Completion of a Bachelor's degree programme taught and assessed in English. An overall score of 6.5 or higher in the International English Language Testing System (IELTS), with a minimum score of 6.0 in each component. A Test of English as a Foreign Language (TOEFL) score of 72 or higher, with a minimum of 18 in reading, 17 in listening, 20 in speaking, and 17 in writing. In addition to the above requirements, all applicants will be required to participate in a live virtual interview with a staff member from the London Graduate School. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. Structure Phase 1 : OTHM Level 7 Diploma in Human Resource Management Programme structure Strategic Human Resource Management Unit Reference No : J/618/1339 TQT : 200 Credit : 20 This unit aims to enhance learners' comprehension of how proficient strategic management of human resources contributes to attaining organizational goals across diverse environments. Learners will grasp the process of evaluating both external and internal factors impacting an organization and how these contextual elements inform the development of an effective HR strategy. The unit also delves into how strategic human resource management contributes to gaining competitive advantage and fostering organizational expansion. Engagement of Employees and Organisational Learning Unit Reference No : A/618/1340 TQT : 200 Credit : 20 This unit seeks to cultivate learners' comprehension of current issues in employee engagement, organizational learning, and people management and development. Learners will scrutinize and assess the aims and goals of human resource management. They will engage in the design and execution of HR action plans aimed at enhancing employee engagement and organizational performance. Leadership Development and Performance Management Unit Reference No : F/618/1341 TQT : 200 Credit : 20 This unit endeavours to foster strategic leadership and management competencies in learners. It encompasses understanding the pivotal role of leadership and management in augmenting teamwork, proficient communication, and organizational performance. The content aligns with the requisites of roles and competencies pertinent to a strategic level. Global Resourcing, Talent and Reward Management Unit Reference No : F/618/1341 TQT : 200 Credit : 20 This unit seeks to cultivate learners' comprehension of the principles and applications of resourcing, global talent management, and performance and reward management within corporate settings. It entails theoretical and practical insights into recruitment, selection, employee retention, dismissal, and other facets of global talent management. Additionally, learners will explore various strategies for effective reward and performance management within a global context. Managing Employment Relations and Employment Law Unit Reference No : F/618/1341 TQT : 200 Credit : 20 This unit aims to foster a solid understanding of the fundamental principles that govern the management of employment relations. Learners will delve into the realms of employee relations and employment law, with a special emphasis on legislation surrounding recruitment and selection, as well as the protective measures afforded to various types of organizations. Business Research Methods Unit Reference No : T/508/0626 TQT : 200 Credit : 20 This unit seeks to cultivate learners' comprehension of research principles, encompassing the crafting of research proposals, conducting literature reviews, proper referencing, employing data collection techniques like interviews and surveys, designing effective questionnaires, utilizing statistical analysis tools like SPSS, handling qualitative data, and using methodologies for drawing well-founded conclusions from the analyzed data.   Phase 2 - MA in Human Resource Management (Advanced Entry) Programme structure Research Methods Consultancy Project Report Delivery Methods The programme comprises two phases; the first is the Level 7 Diploma in Human Resource Management, awarded by OTHM and delivered by the School of Business and Technology London. The School of Business and Technology London offers flexible learning methods, including online and blended learning, allowing students to choose the mode of study that suits their preferences and schedules. The programme is self-paced and facilitated through an advanced Learning Management System. Students can easily interact with tutors through the SBTL Support Desk Portal System for course material discussions, guidance, assistance, and assessment feedback on assignments. School of Business and Technology London provides exceptional support and infrastructure for online and blended learning. Students benefit from dedicated tutors who guide and support them throughout their learning journey, ensuring a high level of assistance. The second phase is the MA in Human Resource Management (Advanced Entry), delivered by the London Graduate School and awarded by the University of Buckingham through distance learning. You will receive excellent support from academic team of London Graduate School, including your programme manager and your supervisor who will be with you every step of the way. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Own Your Success is delighted to bring you the 'Bitesize Masterclass' with Sophie Chapman. Not everyone has the flexibility to step away from the office for in-person events or dedicate extended periods from their packed schedules for full or half-day sessions. So we've put together our 'Bitesize Masterclasses' to help assistants develop and learn from professionals such as Sophie - shorter sessions, same big impact!   Bitesize Masterclass with Sophie Chapman Sophie Chapman EA to Steven Bartlett  Although Sophie initially aspired to be a talent agent, she swiftly realised that her career passions lay within the administrative/operational aspects of working life. Following her graduation in Entertainment Management from LIPA in 2008, she gained extensive work experience across renowned entities such as Sony BMG and Sky One, operating within the spheres of TV, music, radio, and the events industry. Her pivotal entry into a PA role came while supporting musician Eliza Doolittle. After five years, Sophie opted to move home to Liverpool and accept a contract supporting Sir Dave Brailsford of Team Sky. Once complete, Sophie received an offer for a position based in the US with an A-list musician. However, her journey led her to discover her "forever role", providing support to Steven Bartlett. Steven, the Founder and former Group CEO of Social Chain, is a multifaceted individual—a published author, podcaster, entrepreneur, and presently, the youngest-ever Dragon on BBC's Dragon's Den. Sophie has been instrumental as Steven's Executive Assistant, operating on a global scale, in both private and corporate realms for six years.  Kate Wood Masterclass Facilitator  Kate will aid the facilitation of this Bitesize Masterclass, ensuring that crucial topics are covered while prioritising an environment where every participant feels acknowledged, valued, and heard throughout the session. Kate is a business owner, qualified coach, consultant, facilitator, trainer, podcaster and public speaker with a background in learning & development, employee engagement strategy, continuous improvement, communications and marketing. After 25 years working across the board in blue-chip, non-profit and civil service organisations she now provides support to businesses looking to evolve and become great places for people to work in and with. Having worked with a wide variety of clients from school-age students to senior executives, she has been designing and running workshops, seminars and classes in person or via web events since she left long commutes and corporate roles behind in 2014 when she created her first two businesses. Her passion is improving working relationships between roles and functions and supporting people to discover their best selves at work. She does this in the automotive industry, financial services, medical teams, charities, global media, retail, education systems and the arts. When she’s not working, she and her classic car Monty Morgan can be found zipping around the English countryside. Session topics: How to establish your self-leadership position in your EA capacity Transition from a PA to EA Career development Boundary setting and wellbeing Q&A with the audience - Open-Book Q&A What is a Bitesize Masterclass? Short burst session. Keynote speakers discuss key themes/topics they are passionate about. Q&A with the audience attendees - ask the questions you don't usually get to ask! Run time of 90 minutes (max 2 hours) - we block out two hours in case we overspill on questions. 😊 Virtually delivered - attend from anywhere that's convenient for you! Packed with content, tips and tricks and from industry professionals who can share their experiences with you. Who will attend? PA's EA's Administrative roles --------------------------- At Own Your Success, we strongly believe in fostering an inclusive environment where diversity is celebrated and discrimination of any form is unwelcome. We welcome attendees from all backgrounds, regardless of race, ethnicity, gender identity, sexual orientation, religion, age, ability, or any other characteristic. Discrimination has no place in our workshops, and we are committed to creating a respectful and supportive space for all participants to learn and grow together. ---------------------------

Duration 1 Days 6 CPD hours This course is intended for This course is intended for those persons who will implement, manage and direct mobile asset Initiatives for their organizations. Overview The CMAM course prepares students to implement a foundation of best practice policies and processes whereby mobile assets are controlled. This should lead to savings opportunities, risk mitigation surrounding BYOD and financial responsibility. Students will be able to incorporate mobile asset management and BYOD into their environment, policies and procedures to mitigate risk, increase productivity of employees, and bring value from the mobile asset management program. The IAITAM Certified Mobile Asset Manager (CMAM) course prepares individuals and organizations responsible for the management of mobile devices. Proliferation of mobile devices within the enterprise, whether corporate-owned or BYOD-based, has brought a complexity to ITAM never before seen in IT environments. The course will prepare individuals with the knowledge to manage personnel, policies and processes, the key elements in organizational IT management. This course encompasses both organizational owned assets as well as BYOD (employee-owned). The CMAM course has the IAITAM Best Practice Library as its foundation and encompasses financial viability, risk mitigation, policy enforcement and lifecycle management of mobile assets. Course Outline Mobile Asset Management and ITAM People & Mobile Assets Bring Your Own Device (BYOD) Tools Repository Management Assessment The 12 KPAs and Mobile Asset Management Program Management & Mobility Policy Management & Mobility Communication & Education Management & Mobility Education & Mobility Acquisition Management & Mobility Asset Identification Management & Mobility Legislation & Compliance Management & Mobility Software & Application Licensing Disposal Management & Mobility Documentation Management & Mobility Financial Management & Mobility Vendor Management & Mobility Data Protection

QA Level 2 Award In Food Safety For Manufacturing (RQF) Face to Face: Full day course Virtual Classroom: Spread over 3 sessions of 2½hr duration Food business operators are required by law, to ensure that food handlers receive appropriate supervision and instruction/training in food hygiene in line with their work activity and should enable them to handle food safely Recommended by HSE and Environmental Health Officers (EHO's) Course Contents: The Importance of Food Safety Food Safety Laws Legal Responsibilities of Food Handlers Types of Contamination and the Associated Risks Bacteriology Food Poisoning Foodborne Illnesses An Introduction to Hazard Analysis and Critical Control Points (HACCP) Personal Hygiene Work Flow, Work Surfaces and Equipment Cleaning and Disinfection Waste Disposal Pest Control Safe Food Handling Practices including Time and Temperature Controls Preparation Cooking and Reheating Chilling Cooling Thawing Hot holding Displaying food Core temperatures Food Preservation Storage Stock Control Procedures Benefits of this course: Businesses have a duty to their customers to produce food that is safe for consumption. There are one million cases of food poisoning in the UK each year. More than 6,000 are admitted to hospital. In 2014/2015, businesses in Chesterfield were issued 344 written enforcement notices. Derby received 1,116. Doing our Ofqual regulated, nationally accredited course ensures that nothing of importance is left out. EU and UK regulations state that all food handlers must receive appropriate training in food safety practices relevant to their duties. The Food Standards Agency says that 'Food business operators are required by law, to ensure that food handlers receive appropriate supervision and instruction/training in food hygiene in line with their work activity and should enable them to handle food safely’. Our QA Level 2 Award in Food Safety in Catering (RQF) is a nationally accredited qualification especially suitable for people working in, or planning to work in, the food retail industry, and complies with the training regulations. Accredited, Ofqual regulated qualification: Our Food Safety For Manufacturing training course is a nationally recognised, Ofqual regulated qualification accredited by Qualsafe Awards. This means that you can be rest assured that your Food safety For Manufacturing certificate fulfils the legal requirements and is a very good way to make sure your employees are trained in Food Safety. The Ofqual Register number for this course is 603/2592/6

QA Level 2 Award In Food Safety In Catering (RQF) Face to Face: Full day course Virtual Classroom: Spread over 3 sessions of 2½ hr duration Food business operators are required by law, to ensure that food handlers receive appropriate supervision and instruction/training in food hygiene in line with their work activity and should enable them to handle food safely Recommended by HSE and Environmental Health Officers (EHO's) Course Contents: The Importance of Food Safety Food Safety Laws Legal Responsibilities of Food Handlers Types of Contamination and the Associated Risks Bacteriology Food Poisoning Foodborne Illnesses An Introduction to Hazard Analysis and Critical Control Points (HACCP) Personal Hygiene Work Flow, Work Surfaces and Equipment Cleaning and Disinfection Waste Disposal Pest Control Safe Food Handling Practices including Time and Temperature Controls Preparation Cooking and Reheating Chilling Cooling Thawing Hot holding Displaying food Core temperatures Food Preservation Storage Stock Control Procedures Benefits of this course: Businesses have a duty to their customers to produce food that is safe for consumption. There are one million cases of food poisoning in the UK each year. More than 6,000 are admitted to hospital. In 2014/2015, businesses in Chesterfield were issued 344 written enforcement notices. Derby received 1,116. Doing our Ofqual regulated, nationally accredited course ensures that nothing of importance is left out. EU and UK regulations state that all food handlers must receive appropriate training in food safety practices relevant to their duties. The Food Standards Agency says that 'Food business operators are required by law, to ensure that food handlers receive appropriate supervision and instruction/training in food hygiene in line with their work activity and should enable them to handle food safely’. Our QA Level 2 Award in Food Safety in Catering (RQF) is a nationally accredited qualification especially suitable for people working in, or planning to work in, the food retail industry, and complies with the training regulations. Accredited, Ofqual regulated qualification Our Food Safety in Catering training course is a nationally recognised, Ofqual regulated qualification accredited by Qualsafe Awards. This means that you can be rest assured that your Food safety in Catering certificate fulfils the legal requirements and is a very good way to make sure your employees are trained in Food Safety. The Ofqual Register number for this course is 603/2594/X

QA Level 1 Award In Fire Safety Awareness (RQF) Face to Face: Half-day course Virtual Classroom: Spread over 2 sessions of 2½ hr duration This course is an ideal way to ensure that all employees have a good understanding of fire safety Candidates will learn basic fire safety principles in order to ensure they are keeping themselves and others in the workplace safe at all times Benefits of this course: Candidates will learn basic fire safety principles in order to ensure they are keeping themselves and others in the workplace safe at all times Candidates will also learn what to do in the event of an emergency and the simple measures that can be taken to control the risk of fires With subjects covered in just half a day, this course is an ideal way to ensure that all employees have a good understanding of fire safety, whilst minimising disruption to your organisation’s day to day activity This course is also good for those who just want to know a bit more about keeping themselves and loved ones safe from possible fires Course Contents: Causes of Fire in the Workplace The Costs of Fires in the Workplace for Employers, Employees and Society Basic Fire Safety Duties and Responsibilities Actions to be taken in the event of a Fire Principles of Fire Risk Control Safe Use of Portable Fire Fighting Equipment Fire Safety Equipment Checks Accredited, Ofqual regulated qualification: TOur Fire Safety Awareness course is a nationally recognised, Ofqual regulated qualification accredited by Qualsafe Awards. This means that you can be rest assured that your Fire Safety Awareness Training is of high quality and is a very good way to make sure your employees have an Awareness in Fire Safety. The Ofqual Register number for this course is 603/2627/X

Coaching, Workplace coaching, Floor walking coaching, Organisational coaching,