51 Courses delivered Online

Overview 'The customer is always right', is the well-known phrase every customer service and retail professional learns on their first day of work.  In this Diploma in Customer Service & Handling Complaints course, you will gain the skills and expertise to ensure successful customer interactions and keep your customers coming back and loyal to your brand. It will take you through the key elements of customer service, proper etiquette for communicating with customers, and how to meet customers' expectations every time.  Become an asset to the customer service team of your company by enrolling in this complete customer service skills training course today. Why buy this Diploma in Customer Service & Handling Complaints? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Diploma in Customer Service & Handling Complaints you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Diploma in Customer Service & Handling Complaints does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Diploma in Customer Service & Handling Complaints was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Diploma in Customer Service & Handling Complaints is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00

Description This Complaints Handling course is suitable for any member of a team aiming to understand how to properly handle complaints in financial services sector. In particular, this course will prepare you to: Recognise complaints and the importance of dealing with them appropriately. Understand how your organisation may receive complaints. Know the procedure for handling complaints. Follow the rules and etiquette for handling complaints. Understand the role of the Financial Ombudsman Service (FOS).

Professional Customer Service Skills Training Are you ready to take your customer service skills to the next level? Our comprehensive 'Professional Customer Service Skills Training' course is designed to empower you with the knowledge and techniques to excel in customer care. Our Professional Customer Service Skills Training course starts by helping you understand the essence of customer care, emphasizing the importance of building solid relationships with your customers. You'll also learn how to effectively communicate with them and take responsibility for handling complaints, turning challenging situations into opportunities for growth. In this Professional Customer Service Skills Training course, you will become familiar with the common barriers to excellent customer service, such as poor attitudes, organizational policies, and inadequate training, and guide you on overcoming them. Furthermore, this course will educate you about customer perception and expectation levels, ensuring you can consistently deliver a service that exceeds their needs. We'll take you through four actionable steps to develop excellent customer service, from analysis to implementation, ensuring your skills are adequate. Focusing on the customer is at the core of our online professional Customer Service Skills Training course. You'll learn guidelines for making positive impressions, effective listening techniques, and follow-up methods to build lasting relationships. Handling complaints with finesse is another key aspect of this course. Discover why customers don't complain and learn the five forbidden phrases to avoid. At the end of the Professional Customer Service Skills Training course, you can manage your stress in the workplace swiftly and handle the customers like a true customer service professional. Enrol in our 'Professional Customer Service Skills Training' course today and unleash your full potential in the world of customer care! Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:07:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00

Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! You must have seen doctors explain to patients what treatment they are going to administer in TV shows and movies, and the patient says, 'Ok, doctor, DO IT'. Well, there you have it, this is a form of consent, and it's very important in healthcare. Failing to get proper consent can result in lawsuits! When a healthcare provider - like a doctor, nurse, or other healthcare professionals - explains a medical treatment to a patient before the patient agrees to it, it is called Informed consent. This lets the patient ask questions and accept or deny treatment. In this Consent Training in Healthcare course, you will be trained on how to take consent as professionals do and ensure that patients understand the treatment they agree to receive. Plus, you will get deep insights into the UK laws on the matter of consent. The course is informative and packed with step-by-step lessons on: Information Regarding Consent Consent Training in Healthcare Best Interest Decision Making Assessing Capacity Providing Care or Treatment to People Who Lack Capacity Public Bodies and Services Created by MCA Act 2005 UK Acts in Relation to Consent Handling Complaints Regarding Consent. Each lesson is structured, and the course is made in a way that answers all your consent in Healthcare-related questions. You will get everything you need all in one place. Enrol in the course and learn about consent in healthcare, 'DO IT.' *** Course Curriculum *** Module 1: Introduction Module 2: Information Regarding Consent Module 3: Consent Training in Healthcare Course Module 4: Best Interest Decision Making Module 5: Assessing Capacity Module 6: Providing Care or Treatment to People Who Lack Capacity Module 7: Public Bodies and Services Created by MCA Act 2005 Module 8: UK Acts in Relation to Consent Module 9: Handling Complaints Regarding Consent. Assessment Process Your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the Consent Training in Healthcare course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Module 1: An Introduction to Consent 06:41 1: Module 1: An Introduction to Consent Preview 06:41 Module 2: Information Regarding Consent 06:45 2: Module 2: Information Regarding Consent 06:45 Module 3: Consent Training in Healthcare Course 10:54 3: Module 3: Consent Training in Healthcare Course 10:54 Module 4. Best Interest Decision Making 12:20 4: Module 4. Best Interest Decision Making 12:20 Module 5: Assessing Capacity 07:54 5: Module 5: Assessing Capacity 07:54 Module 6. Providing Care or Treatment to People Who Lack Capacity 06:57 6: Module 6. Providing Care or Treatment to People Who Lack Capacity 06:57 Module 7. Public Bodies and Services Created by MCA Act 2005 04:44 7: Module 7. Public Bodies and Services Created by MCA Act 2005 04:44 Module 8: UK Acts in Relation to Consent 16:04 8: Module 8: UK Acts in Relation to Consent 16:04 Module 9: Handling Complaints Regarding Consent. 13:39 9: Module 9: Handling Complaints Regarding Consent. 13:39 Assessment (Optional) 21:00 10: Assessment 21:00 Order Your Certificate 02:00 11: Order Your CPD Certificate 01:00 12: Order Your QLS Endorsed Certificate 01:00 Who is this course for? This Consent Training in Healthcare course is for people who want to quickly and easily learn about Consent Training in Healthcare. Career path Nurse Medical Receptionist Nurse Assistant Doctor's assistant The average salary for nurse jobs is £33,384 per year in the United Kingdom. Certificates Cademy certificate of completion Digital certificate - Included Will be downloadable when all lectures have been completed

Introduction: Dealing with consumer objections is a huge part of any sales position. Not every customer is going to be easily convinced that your product is best for them, and they may come up with numerous objections to the sale. Part of your job is to seriously address these concerns, taking the time to thoroughly understand each one. Only then can you go through the steps that you need to take, in order to overcome them, convincing the customer that your product is the best one for their unique needs. This course goes into detail regarding how to handle sales objections throughout your career. It begins by giving you an overview of the preliminary skills that you need to master, before you can begin handling any customer concerns. Next, we will review the most common types of objections that you can expect to encounter, along with a few quick tips on how to overcome them. We will also cover more general techniques that can be applied to other types of objections. Finally, we review ways in which to handle complaints, which are essentially objections from customers, once the sale has been completed. What You will Learn: Why you need to develop credibility early on in the sales process How to overcome misunderstandings and scepticism regarding a product; The importance of asking questions, when dealing with customer objections Why you need to tackle the biggest objection first The role of listening in handling complaints The best strategies to use, when dealing with objections or complaints from existing customers Benefits of taking this Course Learning important communication skills that you need, in order to close sales Learning how to address issues, such as customer indifference to your product Understanding the important role that honesty plays in the sales process Understanding why you need to develop a keen sense of empathy, when dealing with customers Learning how and when to follow up with your customers Course Modules/Lessons Module 1: Developing Preliminary Skills Module 2: Types of Objections Module 4: Handling Complaints

Course Description Get instant knowledge from this bite-sized Consent Training in Healthcare Course Part - 2 course. This course is very short and you can complete it within a very short time. In this Consent Training in Healthcare Course Part - 2 course you will get fundamental ideas of consent in the healthcare sector, the key understanding of the MCA Act 2005, providing treatment to people who lack capacity and so on. Enrol in this course today and start your instant first step towards learning about assessing capacity. Learn faster for instant implementation. Learning Outcome Understand how to assess capacity Gain in-depth knowledge of providing care or treatment to people who lack capacity Deepen your understanding of public bodies and services created by MCA Act 2005 Understand the UK acts in relation to consent Learn about handling complaints regarding consent How Much Do Healthcare Administrators Earn? Senior - £58,000 (Apprx.) Average - £35,000 (Apprx.) Starting - £21,000 (Apprx.) Requirement Our Consent Training in Healthcare Course Part - 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Consent Training in Healthcare Course Part - 2 Module 01: Assessing Capacity 00:13:00 Module 02: Providing Care or Treatment to People Who Lack Capacity 00:12:00 Module 03: Public Bodies and Services Created by MCA Act 2005 00:09:00 Module 04: UK Acts in Relation to Consent 00:26:00 Module 05: Handling Complaints Regarding Consent 00:20:00 Assignment Assignment - Consent Training in Healthcare Course Part - 2 00:00:00

Customer Service Level 2: In today's competitive landscape, customer service isn't just a nice-to-have; it's a critical component of business success. The ability to provide exceptional customer service can be the difference between thriving and merely surviving in the market. Building upon the foundational principles covered in Customer Service Level 1, our comprehensive Customer Service Level 2 course delves deeper into advanced strategies and techniques to elevate your customer experience to new heights.   Module 1: Introduction to Customer Service The foundation of exceptional customer service begins with a thorough understanding of its principles and importance. In this module, participants will gain insights into the fundamental concepts of customer service, including its role in business success, the impact of positive customer experiences, and the psychology of customer satisfaction. Through interactive lessons and case studies, learners will develop a solid understanding of why customer service excellence is crucial for organizations across industries. Module 2: Customer Needs Assessment and Problem Solving Anticipating and addressing customer needs effectively is a cornerstone of outstanding customer service. This module equips participants with the skills to assess customer requirements accurately and proactively identify potential issues before they escalate. Through role-playing exercises and real-world scenarios, learners will hone their problem-solving abilities and learn how to tailor solutions to meet the unique needs of each customer. Module 3: Effective Customer Engagement and Relationship Management Building strong and lasting relationships with customers is essential for fostering loyalty and driving repeat business. In this module, participants will discover strategies for engaging customers effectively across various touchpoints, including in-person interactions, phone calls, emails, and social media platforms. Through practical tips and best practices, learners will learn how to cultivate trust, empathy, and rapport with customers, leading to enhanced satisfaction and loyalty. Module 4: Handling Complaints and Service Recovery Even the best organizations encounter challenges and complaints from customers. However, it's how these issues are addressed and resolved that truly sets companies apart. In this module, participants will learn proven techniques for managing customer complaints with professionalism and empathy. From active listening and de-escalation strategies to offering appropriate solutions and service recovery, learners will gain the confidence and skills needed to turn negative experiences into opportunities for customer delight. Module 5: Multi-Channel and Global Customer Service In today's interconnected world, customers expect seamless service experiences across multiple channels and geographic locations. This module explores the complexities of providing customer service in a global, multi-channel environment. Participants will learn how to leverage technology effectively to streamline communication and support processes, while also respecting cultural nuances and preferences. Through case studies and practical exercises, learners will gain insights into best practices for delivering exceptional customer service in diverse settings.   Course Features: Interactive Learning: Engaging multimedia content, including videos, quizzes, and simulations, keeps participants actively involved throughout the course. Expert Instruction: Our experienced instructors bring a wealth of knowledge and real-world experience to guide learners through each module. Practical Applications: From role-playing exercises to case studies, participants will have ample opportunities to apply their newfound knowledge in realistic scenarios. Flexible Learning: Access the course anytime, anywhere, via our user-friendly online platform, allowing participants to learn at their own pace and convenience. Certification: Upon successful completion of the course, participants will receive a certificate, recognizing their commitment to excellence in customer service.   Conclusion: Customer Service Level 2 is designed for professionals who are committed to delivering exceptional customer experiences and driving business success. Through a comprehensive curriculum covering advanced topics such as needs assessment, problem-solving, relationship management, complaint handling, and global service delivery, participants will emerge with the skills and confidence needed to excel in today's competitive marketplace. Join us on this transformative journey and elevate your customer service to the next level. Course Curriculum Module 1 Introduction to Customer Service Introduction to Customer Service 00:00 Module 2 Customer Needs Assessment and Problem Solving Customer Needs Assessment and Problem Solving 00:00 Module 3 Effective Customer Engagement and Relationship Management Effective Customer Engagement and Relationship Management 00:00 Module 4 Handling Complaints and Service Recovery Handling Complaints and Service Recovery 00:00 Module 5 Multi-Channel and Global Customer Service Multi-Channel and Global Customer Service 00:00

ICA Specialist Certificate in Conduct Risk Do you know what good conduct looks like for a firm and what it looks like for customers? Are you aware of the impacts of poor conduct? Equip yourself with the knowledge and skills to be able to answer these questions and more. Discover conduct and conduct risk in the context of governance risk and compliance (GRC) frameworks Review examples of good conduct and how they contribute to good customer and market outcomes Get to grips with conduct in practice including the UK Senior Managers and Certification Regime, MiFID II, GDPR, handling complaints and vulnerable customers ICA Specialist Certificates, awarded in association with Alliance Manchester Business School, the University of Manchester, will help you quickly gain actionable knowledge to boost your confidence and credibility. What will I learn? Development of the conduct agenda Core components of conduct risk What does good conduct look like for a firm? Know your responsibilities and accountabilities What does good conduct look like for customers? Meeting the customer's objectives ~ the outcomes-focused approach The importance of good market conduct Non-financial misconduct Understanding a conduct framework in practice - the Senior Managers & Certification Regime (UK)

Unlocking the Path to Informed Care: Consent Training in Healthcare Welcome to the world of 'Consent Training in Healthcare.' In an ever-evolving healthcare landscape, the importance of informed consent cannot be overstated. This course takes you on a transformative journey, empowering you with the knowledge and skills to navigate the intricate realm of patient consent. Module by module, you will delve into the intricacies of consent, beginning with an Introduction to Consent and moving seamlessly through essential topics like Best Interest Decision Making, Assessing Capacity, and Handling Complaints Regarding Consent. By the end of this course, you'll be equipped with a profound understanding of the legal frameworks, ethical considerations, and practical approaches required to ensure that patients' rights are respected and upheld in healthcare settings. Learning Outcomes: Comprehend the fundamental concepts and legal frameworks surrounding informed consent in healthcare. Develop the ability to assess the capacity of individuals to make informed decisions about their care. Master the art of effective communication to obtain valid consent from patients. Explore best practices for handling situations where patients lack capacity or require decisions in their best interests. Acquire the knowledge and confidence to navigate the complexities of consent-related complaints and concerns. Why buy this Consent Training in Healthcare? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Consent Training in Healthcare there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Healthcare Professionals and Practitioners Medical Students and Trainees Legal Experts in Healthcare Healthcare Administrators and Managers Ethical Review Board Members Prerequisites This Consent Training in Healthcare does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Consent Training in Healthcare was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Healthcare Consent Specialist: £30,000 - £45,000 annually Medical Ethics Consultant: £35,000 - £60,000 annually Healthcare Compliance Officer: £25,000 - £40,000 annually Patient Advocate: £25,000 - £35,000 annually Clinical Governance Manager: £35,000 - £55,000 annually Healthcare Legal Advisor: £40,000 - £70,000 annually Course Curriculum Module 1: An Introduction to Consent An Introduction to Consent 00:14:00 Module 2: Information Regarding Consent Information Regarding Consent 00:13:00 Module 3: Consent Training in Healthcare Course Consent Training in Healthcare Course 00:16:00 Module 4: Best Interest Decision Making Best Interest Decision Making Ruman 00:20:00 Module 5: Assessing Capacity Assessing Capacity 00:15:00 Module 6: Providing Care or Treatment to People Who Lack Capacity Providing Care or Treatment to People Who Lack Capacity Ruman 00:11:00 Module 7: Public Bodies and Services Created by MCA Act 2005 Public Bodies and Services Created by MCA Act 2005 00:22:00 Module 8: UK Acts in Relation to Consent UK Acts in Relation to Consent 00:27:00 Module 9: Handling Complaints Regarding Consent. Handling Complaints Regarding Consent. 00:22:00 Mock Exam Mock Exam - Consent Training in Healthcare 00:20:00 Final Exam Final Exam - Consent Training in Healthcare 00:20:00 Assignment Assignment - Consent Training in Healthcare 00:00:00

Description: Customer Service is an essential issue for the organization which works or deals with the customers. The efficient customer service can increase the number of customers. On the other hand, poor manner can decrease the number of customers. Efficient customer service not only increases the total number of customers but also affects positivity to the career that has such skill. The Customer Service Skills - Video Training Course deals with the basic concepts of Customer Servicing. The course starts with defining the customer service and the procedures for identifying customers' expectation. The course also teaches the basic telephone etiquette so that you can able to handle the telephone calls and can able to give customer service through the telephone. Finally, the course will guide you how to handle the customer clients and how to answer them politely. The course will help you to know the ways of enduring stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service Skills - Video Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service Skills - Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Mock Exam Mock Exam- Customer Service Skills - Video Training Course 00:20:00 Final Exam Final Exam- Customer Service Skills - Video Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00