Description

Delighting customers goes far beyond solving issues—it’s about creating connections, maintaining trust, and ensuring every interaction counts. Our Customer Support Specialist Course is designed to equip learners with the confidence and understanding to navigate customer-facing roles in retail environments, where expectations are high and patience is often tested. Whether you're handling complaints, guiding purchases, or managing queues, this course offers insight into the psychology behind buyer behaviour, the art of communication, and the essentials of retail service strategy.

From mastering the sales process to understanding consumer rights, the curriculum covers every angle of support work within a retail setting. You'll explore how to negotiate effectively, manage store safety, analyse trends, and engage with customers across different sales channels. With a strong focus on communication, behavioural insight, and operational knowledge, this course provides a solid foundation for anyone looking to build a rewarding role in customer support—one interaction at a time.

Key Benefits

Accredited by CPD

Instant e-certificate

Fully online, interactive course

Self-paced learning and laptop, tablet, smartphone-friendly

24/7 Learning Assistance

Curriculum

Module 01: Introduction to Retail Management

Module 02: Retail Strategy

Module 03: Retail Buying and Merchandising

Module 04: Retail Pricing

Module 05: Supply Chain Management in Retailing

Module 06: The Sales Process and Dealing with Customers at the Checkout

Module 07:Importance of Consumer Behaviour

Module 08: Taking Trends and Targeting Customers Effectively

Module 09: The Importance of Communicating with Customers

Module 10: Choosing a Retail Location

Module 11: Retail Psychology

Module 12: Negotiate the Right Deal with Suppliers

Module 13: Develop Store Security Procedures

Module 14: Management Skills for Leading Your Team

Module 15: Selling in Multiple Channels

Module 16: Retail Brand Management

Module 17: Health & Safety for Retail Stores

Module 18: Consumer Rights Act

Course Assessment

You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%.

Certificate

Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

CPD

10 CPD hours / points Accredited by CPD Quality Standards

Who is this course for?

The Customer Support Specialist training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees.

Requirements

There are no formal entry requirements for the course, with enrollment open to anyone!

Career path

Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Customer Support Specialist training.

Certificates

Certificate of completion

Digital certificate - Included

Certificate of completion

Hard copy certificate - Included

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Customer Support Specialist Course

By Training Express

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