• Professional Development
  • Medicine & Nursing
  • Arts & Crafts
  • Health & Wellbeing
  • Personal Development

393 Service Design Courses (SDC) courses

Fundamentals of Service Design

By Bunnyfoot

This one-day course introduces the field of user experience and provides an excellent entry point to our other specialised training courses. UX processes and practices have become a central component of product design, service design and web design.

Fundamentals of Service Design
Delivered OnlineFlexible Dates
£595

ITIL 4 Managing Professional - Drive Stakeholder Value (DSV) with Exam

By Nexus Human

Duration 3 Days 18 CPD hours This course is intended for The target audience include, but is not limited to:   Relationship managers Customer experience (CX) managers Account managers Service delivery managers Service desk managers Service Level Managers Enterprise Architects Service and Solution Architects Business Analysts Product Owners Marketing Managers Project Managers Portfolio Managers Supplier relationship Managers Vendor Managers Contract Managers Customer experience/User experience Designers Consultants Overview The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value. Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder. This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following:   Value propositions Fostering relationships Keeping engagement channels open Shaping demand Designing service offerings Aligning and agreeing expectations Co-creating service experiences Realizing value This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course. As an ITIL© Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery. How customer journeys are designed Understand the concept of the customer journey Understand the ways of designing and improving customer journeys How to target markets and stakeholders Understand the characteristics of markets Understand marketing activities and techniques Know how to describe customer needs and internal and external factors that affect these Know how to identify service providers and explain their value propositions How to foster stakeholder relationships Understand the concepts mutual readiness and maturity Understand the different supplier and partner relationship types, and how these are managed Know how to develop customer relationships Know how to analyze customer needs Know how to use communication and collaboration activities and techniques Know how the ?Relationship management? practice can be applied to enable and contribute to fostering relationships Know how the ?Supplier management? practice can be applied to enable and contribute to supplier and partner relationships management How to shape demand and define service offerings Understand methods for designing digital service experiences based on value driven, data driven and user centered service design Understand approaches for selling and obtaining service offerings Know how to capture, influence and manage demand and opportunities Know how to collect, specify and prioritize requirements from a diverse range of stakeholders Know how the ?Business analysis? practice can be applied to enable and contribute to requirement management and service design How to align expectations and agree details of services Know how to plan for value co-creation Know how to negotiate and agree service utility, warranty and experience Know how the ?Service level management? practice can be applied to enable and contribute to service expectation management How to onboard and offboard customers and users Understand key transition, onboarding and offboarding activities Understand the ways of relating with users and fostering user relationships Understand how users are authorized and entitled to services Understand different approaches to mutual elevation of customer, user and service provider capabilities Know how to prepare onboarding and offboarding plans Know how to develop user engagement and delivery channels Know how the ?Service Catalogue management? practice can be applied to enable and contribute to offering user services Know how the ?Service Desk? practice can be applied to enable and contribute to user engagement How to act together to ensure continual value co-creation Understand how users can request services Understand methods for triaging of user requests Understand the concept of user communities Understand methods for encouraging and managing customer and user feedback Know how to foster a service mindset (attitude, behavior and culture) Know how to use different approaches to provision of user services Know how to seize and deal with customer and user ?moments of truth? Know how the ?Service request management? practice can be applied to enable and contribute to service usage How to realize and validate service value Understand methods for measuring service usage and customer and user experience and satisfaction Understand charging mechanisms Know how to assess service value realization Know how to prepare to evaluate and improve the customer journey Know how the ?Portfolio management? practice can be applied to enable and contribute to service value realization ITIL© is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo? is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library© is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. Additional course details:Notes New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4 Nexus Humans ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

ITIL 4 Managing Professional - Drive Stakeholder Value (DSV) with Exam
Delivered OnlineFlexible Dates
£2,385

ITIL© 4 High Velocity IT (HVIT)

By Nexus Human

Duration 3 Days 18 CPD hours This course is intended for Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Ideally candidates should have at least two years professional experience working in IT Service Management. The ITIL 4 HVIT Qualification would most likely suit the following delegates: Individuals continuing of their journey in service management ITSM managers and aspiring ITSM managers IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments Existing ITIL qualification holders wishing to develop their knowledge The above list is a suggestion only. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs. Overview This course has been created to help IT service management practitioners working in organizations that are becoming more digitally enabled. The practitioners are familiar with traditional IT service management concepts, and now want to be able to discuss ?digital? with more confidence, to develop practical competences, and to be valued contributors in the digital domain. They want to improve how they and their co-workers: Help get customers? jobs done ? helping customers become who they seek to become Keep raising the bar ? taking things to a significantly higher level Trust and are trusted ? as professional knowledge workers in a healthy workplace Accept ambiguity and uncertainty - not scared of not knowing an answer Commit to continual learning ? all as part of their daily work The scope of the course is the primary activities in the digital value chain. In other words, what the practitioner does and which resources they use across the lifecycle of digital products, in order to: Make the right digital investments Realize and deliver digital products and services quickly Provide digital products and services that are highly resilient to disruption Ensure that the service consumer realizes value from the digital products and services Assure conformance of activities with governance, risk and compliance requirements. Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement Understand and know how to direct, plan and improve value streams and practices ITIL 4 is a framework for quality IT service management (ITSM) through proven best practice, providing practical and flexible guidance to support your organization on its journey to digital transformation while empowering your IT teams to continue to play a crucial role in the wider business strategy. This course highlights the ways in which digital organizations and digital operating models function in high-velocity environments, including the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing. This class includes an exam voucher. Prerequisites ITIL© 4 Foundation 1 - THE NATURE OF HIGH-VELOCITY IN A DIGITAL WORLD Overview of the key ITIL 4 high-velocity terminology Understand when the transformation to high velocity IT is desirable and feasible Understand the five objectives associated with digital products ? to achieve: Valuable investments ? strategically innovative and effective application of IT Fast development - quick realization and delivery of IT services and IT-related products Resilient operations - highly resilient IT services and IT-related products Co-created value - effective interaction between service provider and consumer Assured conformance - to governance, risk and compliance (GRC) requirements. 2 - ITIL OPERATING MODEL ? DIGITAL PRODUCT LIFECYCLE Understand how high velocity IT relates to: The four dimensions of service management The ITIL service value system The service value chain The digital product lifecycle 3 - FUNDAMENTAL CONCEPTS FOR DELIVERING HVIT Understand the following concepts: Ethics Safety culture Toyota Kata Lean / Agile / Resilient / Continuous Service-dominant logic Design thinking Complexity thinking Use the principles, models and concepts to contribute to: Help get customers? jobs done Trust and be trusted Commit to performance Deal with uncertainty Improve by being inquisitive 4 - ACHIEVING VALUE WITH DIGITAL PRODUCTS Know how the service provider ensures valuable investments are achieved. Know how to use the following practices to contribute to achieving valuable investments: Portfolio management Relationship management Know how the service provider ensures fast deployment is achieved Know how to use the following practices to contribute to achieving fast deployment: Architecture management Business analysis Deployment management Service validation and testing Software development and management Know how the service provider ensures resilient operations are achieved Know how to use the following practices to contribute to achieving resilient operations: Availability management Capacity and performance management Monitoring and event management Problem management Service continuity management Infrastructure and platform management Know how the service provider ensures co-created value is achieved Know how to use the following practices to contribute to achieving co-created value with the service consumer: Relationship management Service design Service desk Know how the service provider ensures assured conformance is achieved Know how to use the following practices to contribute to achieving assured conformance: Information security management Risk management

ITIL© 4 High Velocity IT (HVIT)
Delivered OnlineFlexible Dates
£2,385

Fundamentals of User Experience (UX) and Human Centred Design

By Bunnyfoot

This one-day course introduces the field of user experience and provides an excellent entry point to our other specialised training courses. UX processes and practices have become a central component of product design, service design and web design.

Fundamentals of User Experience (UX) and Human Centred Design
Delivered OnlineFlexible Dates
£595

Agile Scrum as a Delivery Method - Full Course - Essentials (C-ASDM) for Government and Public Sector

By UK Scrum Academy

Agile is not what you do, Agile is what you become! An introduction to the essentials of Agile Scrum as a delivery method. The same learning objectives as used in central government & public sector digital delivery projects. Agile is not what you do, Agile is what you become! Since 2012, all government departments have been required to use the Agile approach to project management, to build and run new digital services. As you begin your Agile journey, one of your first challenges will be understanding the rules and roles that support Agile delivery, some of the most frequently asked questions are "Which Agile framework is applicable to our business operating model?" or, "Is the Project Manager role equivalent to that of theProduct Owner?" and, "What does a Scrum Master do?" A strong corporate culture not accustomed to the Agile mindset can also be a difficult environment in which to implement Agile methods. In some cases, the company’s culture and practices may reward non-Agile milestones while inadvertently discouraging Agile success. This intensive two-day training course combines PowerPoint presentations, informal discussions and practical exercises to introduce you to Agile Scrum as a Delivery Method, without the impending pressure of having to pass a formal certification examination. Previous experience of Agile delivery is not a pre-requisite to attending this course, although it is assumed delegates have previously attended the Primer course, or have some understanding of Agile Scrum terms and practices. This course, designed by Agile Scrum practitioners and coaches with specialist experience of working on GDS (Government Digital Service) Service Standards compliant government and public sector projects has been accredited by The CPD Certification Service and is now available outside its usual central government and public sector digital delivery setting. Who this course is for Service and Programme Managers If you are a Service Manager or Programm Manager who wants to explore the benefits of transitioning to Agile ways of working and want to understand how your existing business processes and resource landscape will fit into an Agile delivery model, then this course aims to provide you with enough information to enable you to make an informed decision. Career ambitions If you are new to Agile and your intention is to pursue a career either as an Agile Scrum Master or Agile Product Owner, you will hopefully be provided with enough knowledge to enable you to determine which role best suits your Agile career ambitions. Frequently Asked Questions How this course differs from other Agile courses Delegates will learn the 'How', not just the 'What'! This course has been designed by highly experienced Agile practitioners and coaches with specialist real-life experience of working on GDS (Government Digital Service) Service Design Standard projects. Delegates will find that the learning objectives are significantly more detailed than with other Agile courses which only focus on teaching the learning objectives of The Scrum Guide. Delegates must take the certification assessment. No! During enrolment, delegates can opt out of taking the C-ASDM certification assessment. The online Agile Scrum as a Delivery Method – Essentials course quiz is optional Absolutely! Delegates are provided access to the online Agile knowledge quiz which accompanies the Agile Scrum as a Delivery Method – Essentials course. The quiz helps delegates gauge their level of attainment but is entirely optional. Delegates can take the certification assessment without enrolling on the course. Yes! Delegates with existing Agile project delivery experience can choose to take the certification assessment without enrolling on the course. I will receive my certificate as soon as I have completed the course You will initially receive an Assessment Completion report after completing the assessment. The report details the certification status: 'Pass' or 'Fail', and includes information on which questions were answered incorrectly. Your certificate is issued by the CPD Certification Service approximately four-to six-weeks after successfully completing and passing the C-ASDM Certification Assessment. A CPD certification is recognised by employers Yes! CPD certification is recognised by private and public sector employers, and in central government departments as a valuable way to evaluate the skills of an individual, and the quality of the learning activities. Listing your CPD certification as well as the number of CPD Points you have achieved on your CV is essentially showcasing your achievements in continuing your professional development. One CPD Point is equivalent to an hour of training CPD points are units that quantify time, and the quality of learning and development activities. Delegates will earn 3 CPD Points upon successful completion of the C-ASDM Certification Assessment or 13 CPD Points after completing the two-day course. My CPD certificate will expire after three years Your certificate will not expire however, best practice suggests a renewal after three years. You can do this by enrolling on the C-ASDM course to ensure your knowledge of Agile as a Delivery Method is up to date. Service features Two-day Agile Scrum training course The course uses eCommerce and other Business Case examples for context Optional online CPD certification assessment Optional Agile knowledge quiz to help delegates gauge level of attainment Online Retrospective feedback to enable continuous course improvements. Service benefits Delegates will understand the concepts and benefits of Agile Scrum development Scrum team roles and role accountabilities INVEST-compliant User Stories and BDD formatted Acceptance Criteria Agile approach to incremental project delivery Agile artefacts and Agile reports (burn-down & burn-up charts) Agile Events & Scrum rules Comparison: Agile methodologies (Lean, XP, SAFe & Scrum) Use of Kanban for workflow management Government Digital Service (GDS) Service Standards and Service Assessment Be able to communicate the ideals of Agile to stakeholders Service Agenda General knowledge Agile Delivery 101 Scrum process and sprints Applicability of Scrum Agile Manifesto Scrum roles and accountabilities Overview of Scrum roles (Core & Ancillary) Scrum Master role and role responsibilities Scrum Product Owner role and role responsibilities Scrum team Scrum events Sprint Planning Daily Scrums Sprint Reviews Sprint Retrospectives Scrum artefacts Product Backlog Sprint Backlog Increments Scrum Reports Burn-down and Burn-up Charts Scaling Scrum Working with multiple Scrum teams Working with distributed Scrum teams GDS (Government Digital Service) Service Standards Service Assessments Risks and challenges Risks and challenges of transitioning to Agile delivery Frequently asked questions Discussion on frequently asked Agile questions Agile knowledge quiz Examples of the multiple-choice questions in the optional online quiz On-going support Email support No Telephone support No Webchat support No Online support No Community Support Yes! Delegates are offered access to our private online 'Community of Agile Scrum Practitioners'. Delegates who achieve the pass mark for CPD certification are additionally offered access to our private 'Certified Scrum Practitioners’ Guild', a private Slack community of like-minded Agile professionals.

Agile Scrum as a Delivery Method - Full Course - Essentials (C-ASDM) for Government and Public Sector
Delivered In-PersonFlexible Dates
£1,814.40 to £2,268

DevOps Foundation©

By Nexus Human

Duration 2 Days 12 CPD hours This course is intended for The target audience for the DevOps Foundation course includes Management, Operations, Developers, QA and Testing professionals such as: Individuals involved in IT development IT operations or IT service management. Individuals who require an understanding of DevOps principles. IT professionals working within, or about to enter, an Agile Service Design Environment The following IT roles: Automation Architects, Application Developers, Business Analysts, Business Managers, Business Stakeholders, Change Agents, Consultants, DevOps Consultants, DevOps Engineers, Infrastructure Architect, Integration Specialists, IT Directors, IT Managers, IT Operations, IT Team Leaders, Lean Coaches, Network Administrators, Operations Managers, Project Managers, Release Engineers, Software Developers, Software Tester/QA, System Administrators, Systems Engineers, System Integrators, Tool Providers. Overview The learning objectives for DevOps Foundation include an understanding of: DevOps objectives and vocabulary Benefits to the business and IT Principles and practices including Continuous Integration, Continuous Delivery, testing, security and the Three Ways DevOps relationship to Agile, Lean and ITSM Improved workflows, communication and feedback loops Automation practices including deployment pipelines and DevOps toolchains Scaling DevOps for the enterprise Critical success factors and key performance indicators Real-life examples and results The DevOps Foundation course provides a baseline understanding of key DevOps terminology to ensure everyone is talking the same language and highlights the benefits of DevOps to support organizational success. Learners will gain an understanding of DevOps, the cultural and professional movement that stresses communication, collaboration, integration, and automation to improve the flow of work between software developers and IT operations professionals. This course prepares you for the DevOps Foundation (DOFD) certification. Exploring DevOps Defining DevOps Why Does DevOps Matter? Core DevOps Principles The Three Ways The First Way The Theory of Constraints The Second Way The Third Way Chaos Engineering Learning Organizations Key DevOps Practices Continuous Testing, Integration, Delivery, Deployment Site Reliability & Resilience Engineering DevSecOps ChatOps Kanban Business and Technology Frameworks Agile ITSM Lean Safety Culture Learning Organizations Continuous Funding Culture, Behaviors & Operating Models Defining Culture Cultural Debt Behavioral Models Organizational maturity models Automation & Architecting DevOps Toolchains CI/CD Cloud, Containers, and Microservices AI and Machine Learning Automation DevOps Toolchains Measurement, Metrics, and Reporting The Importance of Measurement DevOps Metrics - Speed, Quality, Stability, Culture Change lead/cycle time Value Driven Metrics Sharing, Shadowing and Evolving DevOps in the Enterprise Roles DevOps Leadership Organizational Considerations Getting Started Challenges, Risks, and Critical Success Factors Additional course details: Nexus Humans DevOps Foundation (DevOps Institute) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the DevOps Foundation (DevOps Institute) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

DevOps Foundation©
Delivered OnlineFlexible Dates
£1,495

Agile Scrum as a Delivery Method - Online Course - Essentials (C-ASDM) for Government and Public Sector

By UK Scrum Academy

Agile is not what you do, Agile is what you become! An introduction to the essentials of Agile Scrum as a delivery method. The same learning objectives as used in central government & public sector digital delivery projects. Agile is not what you do, Agile is what you become! Since 2012, all government departments have been required to use the Agile approach to project management, to build and run new digital services. As you begin your Agile journey, one of your first challenges will be understanding the rules and roles that support Agile delivery, some of the most frequently asked questions are "Which Agile framework is applicable to our business operating model?" or, "Is the Project Manager role equivalent to that of theProduct Owner?" and, "What does a Scrum Master do?" A strong corporate culture not accustomed to the Agile mindset can also be a difficult environment in which to implement Agile methods. In some cases, the company’s culture and practices may reward non-Agile milestones while inadvertently discouraging Agile success. This intensive two-day training course combines PowerPoint presentations, informal discussions and practical exercises to introduce you to Agile Scrum as a Delivery Method, without the impending pressure of having to pass a formal certification examination. Previous experience of Agile delivery is not a pre-requisite to attending this course, although it is assumed delegates have previously attended the Primer course, or have some understanding of Agile Scrum terms and practices. This course, designed by Agile Scrum practitioners and coaches with specialist experience of working on GDS (Government Digital Service) Service Standards compliant government and public sector projects has been accredited by The CPD Certification Service and is now available outside its usual central government and public sector digital delivery setting. Who this course is for Service and Programme Managers If you are a Service Manager or Programm Manager who wants to explore the benefits of transitioning to Agile ways of working and want to understand how your existing business processes and resource landscape will fit into an Agile delivery model, then this course aims to provide you with enough information to enable you to make an informed decision. Career ambitions If you are new to Agile and your intention is to pursue a career either as an Agile Scrum Master or Agile Product Owner, you will hopefully be provided with enough knowledge to enable you to determine which role best suits your Agile career ambitions. Frequently Asked Questions How this course differs from other Agile courses Delegates will learn the 'How', not just the 'What'! This course has been designed by highly experienced Agile practitioners and coaches with specialist real-life experience of working on GDS (Government Digital Service) Service Design Standard projects. Delegates will find that the learning objectives are significantly more detailed than with other Agile courses which only focus on teaching the learning objectives of The Scrum Guide. Delegates must take the certification assessment. No! During enrolment, delegates can opt out of taking the C-ASDM certification assessment. The online Agile Scrum as a Delivery Method – Essentials course quiz is optional Absolutely! Delegates are provided access to the online Agile knowledge quiz which accompanies the Agile Scrum as a Delivery Method – Essentials course. The quiz helps delegates gauge their level of attainment but is entirely optional. Delegates can take the certification assessment without enrolling on the course. Yes! Delegates with existing Agile project delivery experience can choose to take the certification assessment without enrolling on the course. I will receive my certificate as soon as I have completed the course You will initially receive an Assessment Completion report after completing the assessment. The report details the certification status: 'Pass' or 'Fail', and includes information on which questions were answered incorrectly. Your certificate is issued by the CPD Certification Service approximately four-to six-weeks after successfully completing and passing the C-ASDM Certification Assessment. A CPD certification is recognised by employers Yes! CPD certification is recognised by private and public sector employers, and in central government departments as a valuable way to evaluate the skills of an individual, and the quality of the learning activities. Listing your CPD certification as well as the number of CPD Points you have achieved on your CV is essentially showcasing your achievements in continuing your professional development. One CPD Point is equivalent to an hour of training CPD points are units that quantify time, and the quality of learning and development activities. Delegates will earn 3 CPD Points upon successful completion of the C-ASDM Certification Assessment or 13 CPD Points after completing the two-day course. My CPD certificate will expire after three years Your certificate will not expire however, best practice suggests a renewal after three years. You can do this by enrolling on the C-ASDM course to ensure your knowledge of Agile as a Delivery Method is up to date. Service features Two-day Agile Scrum training course The course uses eCommerce and other Business Case examples for context Optional online CPD certification assessment Optional Agile knowledge quiz to help delegates gauge level of attainment Online Retrospective feedback to enable continuous course improvements. Service benefits Delegates will understand the concepts and benefits of Agile Scrum development Scrum team roles and role accountabilities INVEST-compliant User Stories and BDD formatted Acceptance Criteria Agile approach to incremental project delivery Agile artefacts and Agile reports (burn-down & burn-up charts) Agile Events & Scrum rules Comparison: Agile methodologies (Lean, XP, SAFe & Scrum) Use of Kanban for workflow management Government Digital Service (GDS) Service Standards and Service Assessment Be able to communicate the ideals of Agile to stakeholders Service Agenda General knowledge Agile Delivery 101 Scrum process and sprints Applicability of Scrum Agile Manifesto Scrum roles and accountabilities Overview of Scrum roles (Core & Ancillary) Scrum Master role and role responsibilities Scrum Product Owner role and role responsibilities Scrum team Scrum events Sprint Planning Daily Scrums Sprint Reviews Sprint Retrospectives Scrum artefacts Product Backlog Sprint Backlog Increments Scrum Reports Burn-down and Burn-up Charts Scaling Scrum Working with multiple Scrum teams Working with distributed Scrum teams GDS (Government Digital Service) Service Standards Service Assessments Risks and challenges Risks and challenges of transitioning to Agile delivery Frequently asked questions Discussion on frequently asked Agile questions Agile knowledge quiz Examples of the multiple-choice questions in the optional online quiz On-going support Email support No Telephone support No Webchat support No Online support No Community Support Yes! Delegates are offered access to our private online 'Community of Agile Scrum Practitioners'. Delegates who achieve the pass mark for CPD certification are additionally offered access to our private 'Certified Scrum Practitioners’ Guild', a private Slack community of like-minded Agile professionals.

Agile Scrum as a Delivery Method - Online Course - Essentials (C-ASDM) for Government and Public Sector
Delivered OnlineFlexible Dates
£930 to £1,145

55321 SQL Server Integration Services

By Nexus Human

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is database professionals who need to fulfil a Business Intelligence Developer role. They will need to focus on hands-on work creating BI solutions including Data Warehouse implementation, ETL, and data cleansing. Overview Create sophisticated SSIS packages for extracting, transforming, and loading data Use containers to efficiently control repetitive tasks and transactions Configure packages to dynamically adapt to environment changes Use Data Quality Services to cleanse data Successfully troubleshoot packages Create and Manage the SSIS Catalog Deploy, configure, and schedule packages Secure the SSIS Catalog SQL Server Integration Services is the Community Courseware version of 20767CC Implementing a SQL Data Warehouse. This five-day instructor-led course is intended for IT professionals who need to learn how to use SSIS to build, deploy, maintain, and secure Integration Services projects and packages, and to use SSIS to extract, transform, and load data to and from SQL Server. This course is similar to the retired Course 20767-C: Implementing a SQL Data Warehouse but focuses more on building packages, rather than the entire data warehouse design and implementation. Prerequisites Working knowledge of T-SQL and SQL Server Agent jobs is helpful, but not required. Basic knowledge of the Microsoft Windows operating system and its core functionality. Working knowledge of relational databases. Some experience with database design. 1 - SSIS Overview Import/Export Wizard Exporting Data with the Wizard Common Import Concerns Quality Checking Imported/Exported Data 2 - Working with Solutions and Projects Working with SQL Server Data Tools Understanding Solutions and Projects Working with the Visual Studio Interface 3 - Basic Control Flow Working with Tasks Understanding Precedence Constraints Annotating Packages Grouping Tasks Package and Task Properties Connection Managers Favorite Tasks 4 - Common Tasks Analysis Services Processing Data Profiling Task Execute Package Task Execute Process Task Expression Task File System Task FTP Task Hadoop Task Script Task Introduction Send Mail Task Web Service Task XML Task 5 - Data Flow Sources and Destinations The Data Flow Task The Data Flow SSIS Toolbox Working with Data Sources SSIS Data Sources Working with Data Destinations SSIS Data Destinations 6 - Data Flow Transformations Transformations Configuring Transformations 7 - Making Packages Dynamic Features for Making Packages Dynamic Package Parameters Project Parameters Variables SQL Parameters Expressions in Tasks Expressions in Connection Managers After Deployment How It All Fits Together 8 - Containers Sequence Containers For Loop Containers Foreach Loop Containers 9 - Troubleshooting and Package Reliability Understanding MaximumErrorCount Breakpoints Redirecting Error Rows Logging Event Handlers Using Checkpoints Transactions 10 - Deploying to the SSIS Catalog The SSIS Catalog Deploying Projects Working with Environments Executing Packages in SSMS Executing Packages from the Command Line Deployment Model Differences 11 - Installing and Administering SSIS Installing SSIS Upgrading SSIS Managing the SSIS Catalog Viewing Built-in SSIS Reports Managing SSIS Logging and Operation Histories Automating Package Execution 12 - Securing the SSIS Catalog Principals Securables Grantable Permissions Granting Permissions Configuring Proxy Accounts Additional course details: Nexus Humans 55321 SQL Server Integration Services training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the 55321 SQL Server Integration Services course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

55321 SQL Server Integration Services
Delivered OnlineFlexible Dates
£2,975

ITIL 4 Specialist: Drive Stakeholder Value: In-House Training

By IIL Europe Ltd

ITIL® 4 Specialist: Drive Stakeholder Value: In-House Training The ITIL® 4 Specialist: Drive Stakeholder Value module is part of the Managing Professional stream for ITIL 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. This course is based on the ITIL® 4 Specialist: Drive Stakeholder Value exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. What You Will Learn The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Drive Stakeholder Value exam specification: Understand how customer journeys are designed Know how to target markets and stakeholders Know how to foster stakeholder relationships Know how to shape demand and define service offerings Know how to align expectations and agree on details of services Know how to onboard and offboard customers and users Know how to act together to ensure continual value co-creation (service consumption / provisioning) Know how to realize and validate service value Customer Journey Purpose of the Module Purpose of Mastering the Customer Journey Touchpoints and Service Interactions Module Topics Mapping the Customer Journey Designing the Customer Journey Measuring and Improving the Customer Journey Customer Journey Step 1: Explore Purpose of the Module Purpose of the Explore Step Module Topics Understanding Service Consumers Understanding Service Providers Understanding and Targeting Markets Customer Journey Step 2: Engage Purpose of the Module Purpose of the Engage Step Aspects of Service Value Module Topics Service Relationship Types Building Service Relationships Building and Sustaining Trust and Relationships Analyzing Customer Needs Managing Suppliers and Partners Customer Journey Step 3: Offer Purpose of the Module Purpose of Shaping Demand and Service Offerings Module Topics Managing Demand and Opportunities Specifying and Managing Customer Requirements Designing Service Offerings and User Experience Selling and Obtaining Service Offerings Customer Journey Step 4: Agree Purpose of the Module Purpose of Aligning Expectations and Agreeing on Services Module Topics Agreeing on and Planning Value Co-Creation Negotiating and Agreeing on a Service Customer Journey Step 5: Onboard Purpose of the Module Purpose of Onboarding and Offboarding ITIL® Management Practices Module Topics Planning Onboarding Fostering Relationships with Users Providing User Engagement and Delivery Channels Enabling Users for Service Elevating Mutual Capabilities Offboarding Customer Journey Step 6: Co-create Purpose of the Module Purpose of Service Provision and Consumption Module Topics Service Mindset Ongoing Service Interactions Nurturing User Communities Customer Journey Step 7: Realize Purpose of the Module Measuring Service Value Purpose of Value Capturing and Customer Journey Improvement Realizing Service Value in Different Settings Module Topics Tracking Value Realization Assessing and Reporting Value Realization Evaluating Value Realization and Improving Customer Journeys Realizing Value for the Service Provider

ITIL 4 Specialist: Drive Stakeholder Value: In-House Training
Delivered in London or UK Wide or OnlineFlexible Dates
£2,295

AZ-305T00 Designing Microsoft Azure Infrastructure Solutions

By Nexus Human

Duration 4 Days 24 CPD hours This course is intended for Successful students have experience and knowledge in IT operations, including networking, virtualization, identity, security, business continuity, disaster recovery, data platforms, and governance. Students also have experience designing and architecting solutions. Before attending this course, students must have previous experience deploying or administering Azure resources and strong conceptual knowledge of: Azure compute technologies such as VMs, containers and serverless solutions Azure virtual networking to include load balancers Azure Storage technologies (unstructured and databases) General application design concepts such as messaging and high availability This course teaches Azure Solution Architects how to design infrastructure solutions. Course topics cover governance, compute, application architecture, storage, data integration, authentication, networks, business continuity, and migrations. The course combines lecture with case studies to demonstrate basic architect design principles. Prerequisites Before attending this course, students must have previous experience deploying or administering Azure resources and conceptual knowledge of: Azure Active Directory Azure compute technologies such as VMs, containers and serverless solutions Azure virtual networking to include load balancers Azure Storage technologies (unstructured and databases) General application design concepts such as messaging and high availability AZ-104T00 - Microsoft Azure Administrator 1 - Design governance Design for governance Design for management groups Design for subscriptions Design for resource groups Design for resource tags Design for Azure Policy Design for role-based access control (RBAC) Design for Azure landing zones 2 - Design an Azure compute solution Choose an Azure compute service Design for Azure Virtual Machines solutions Design for Azure Batch solutions Design for Azure App Service solutions Design for Azure Container Instances solutions Design for Azure Kubernetes Service solutions Design for Azure Functions solutions Design for Azure Logic Apps solutions 3 - Design a data storage solution for non-relational data Design for data storage Design for Azure storage accounts Design for data redundancy Design for Azure Blob Storage Design for Azure Files Design for Azure managed disks Design for storage security 4 - Design a data storage solution for relational data Design for Azure SQL Database Design for Azure SQL Managed Instance Design for SQL Server on Azure Virtual Machines Recommend a solution for database scalability Recommend a solution for database availability Design security for data at rest, data in motion, and data in use Design for Azure SQL Edge Design for Azure Cosmos DB and Table Storage 5 - Design data integration Design a data integration solution with Azure Data Factory Design a data integration solution with Azure Data Lake Design a data integration and analytic solution with Azure Databricks Design a data integration and analytic solution with Azure Synapse Analytics Design strategies for hot, warm, and cold data paths Design an Azure Stream Analytics solution for data analysis 6 - Design an application architecture Describe message and event scenarios Design a messaging solution Design an Azure Event Hubs messaging solution Design an event-driven solution Design a caching solution Design API integration Design an automated app deployment solution Design an app configuration management solution 7 - Design authentication and authorization solutions Design for identity and access management (IAM) Design for Microsoft Entra ID Design for Microsoft Entra business-to-business (B2B) Design for Azure Active Directory B2C (business-to-customer) Design for conditional access Design for identity protection Design for access reviews Design service principals for applications Design managed identities Design for Azure Key Vault 8 - Design a solution to log and monitor Azure resources Design for Azure Monitor data sources Design for Azure Monitor Logs (Log Analytics) workspaces Design for Azure Workbooks and Azure insights Design for Azure Data Explorer 9 - Design network solutions Recommend a network architecture solution based on workload requirements Design patterns for Azure network connectivity services Design outbound connectivity and routing Design for on-premises connectivity to Azure Virtual Network Choose an application delivery service Design for application delivery services Design for application protection services 10 - Design a solution for backup and disaster recovery Design for backup and recovery Design for Azure Backup Design for Azure blob backup and recovery Design for Azure files backup and recovery Design for Azure virtual machine backup and recovery Design for Azure SQL backup and recovery Design for Azure Site Recovery 11 - Design migrations Evaluate migration with the Cloud Adoption Framework Describe the Azure migration framework Assess your on-premises workloads Select a migration tool Migrate your structured data in databases Select an online storage migration tool for unstructured data Migrate offline data 12 - Introduction to the Microsoft Azure Well-Architected Framework Azure Well-Architected Framework pillars Cost optimization Operational excellence Performance efficiency Reliability Security 13 - Microsoft Azure Well-Architected Framework - Cost Optimization Develop cost-management discipline Design with a cost-efficiency mindset Design for usage optimization Design for rate optimization Monitor and optimize over time 14 - Microsoft Azure Well-Architected Framework - Operational excellence Embrace DevOps culture Establish development standards Evolve operations with observability Deploy with confidence Automate for efficiency Adopt safe deployment practices 15 - Microsoft Azure Well-Architected Framework - Performance efficiency Negotiate realistic performance targets Design to meet capacity requirements Achieve and sustain performance Improve efficiency through optimization 16 - Microsoft Azure Well-Architected Framework - Reliability Design for business requirements Design for resilience Design for recovery Design for operations Keep it simple 17 - Microsoft Azure Well-Architected Framework - Security Plan your security readiness Design to protect confidentiality Design to protect integrity Design to protect availability Sustain and evolve your security posture 18 - Getting started with the Microsoft Cloud Adoption Framework for Azure Customer narrative Common blockers 19 - Prepare for successful cloud adoption with a well-defined strategy Customer narrative Capture strategic motivation Define objectives and key results Evaluate financial considerations Understand technical considerations Create a business case 20 - Prepare for cloud adoption with a data-driven plan Customer narrative 21 - Choose the best Azure landing zone to support your requirements for cloud operations Customer narrative Common operating models Design areas for Azure landing zones Design principles for Azure landing zones Journey to the target architecture Choose an Azure landing zone option Deploy the Azure landing zone accelerator Enhance your landing zone 22 - Migrate to Azure through repeatable processes and common tools Customer narrative Migration process Migration tools Common tech platforms 23 - Address tangible risks with the Govern methodology of the Cloud Adoption Framework for Azure Customer narrative Govern methodology Corporate policies Governance disciplines Deploy a cloud governance foundation The Cost Management discipline 24 - Ensure stable operations and optimization across all supported workloads deployed to the cloud Establish business commitments Deploy an operations baseline Protect and recover Enhance an operations baseline Manage platform and workload specialization 25 - Innovate applications by using Azure cloud technologies Follow the innovation lifecycle Azure technologies for the build process Infuse your applications with AI Azure technologies for measuring business impact Azure technologies for the learn process 26 - Prepare for cloud security by using the Microsoft Cloud Adoption Framework for Azure Customer narrative Methodology Security roles and responsibilities Simplify compliance and security Simplify security implementation Security tools and policies Additional course details: Nexus Humans AZ-305T00: Designing Microsoft Azure Infrastructure Solutions training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the AZ-305T00: Designing Microsoft Azure Infrastructure Solutions course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

AZ-305T00 Designing Microsoft Azure Infrastructure Solutions
Delivered OnlineFlexible Dates
£2,380

Educators matching "Service Design Courses (SDC)"

Show all 22
Bunnyfoot

bunnyfoot

London

Professional UX training We offer 15 intensive, interactive courses delivered remotely via Zoom by our team of UX experts. * Fundamentals of User Experience (UX) and Human Centred Design [https://www.bunnyfoot.com/ux-training/fundamentals-of-design-thinking/?utm_source=cademy&utm_medium=refferal&utm_campaign=cademy-refferal] * Certified Professional for Usability and User Experience – Foundation Certification (CPUX-F) [https://www.bunnyfoot.com/ux-training/cpux-foundation/?utm_source=cademy&utm_medium=refferal&utm_campaign=cademy-refferal] * Fundamentals of Service Design [https://www.bunnyfoot.com/ux-training/fundamentals-of-service-design/?utm_source=cademy&utm_medium=refferal&utm_campaign=cademy-refferal] * Practical Accessibility [https://www.bunnyfoot.com/ux-training/practical-accessibility/?utm_source=cademy&utm_medium=refferal&utm_campaign=cademy-refferal] * UX Strategy [https://www.bunnyfoot.com/ux-training/ux-strategy/] * Essentials in UX and HCD Management (CPUX-M) [https://www.bunnyfoot.com/ux-training/essentials-in-ux-and-hcd-management-cpux-m/?utm_source=cademy&utm_medium=refferal&utm_campaign=cademy-refferal] * Certified Professional for Usability and User Experience – Usability Testing and Evaluation (CPUX-UT) [https://www.bunnyfoot.com/ux-training/cpux-user-testing/?utm_source=cademy&utm_medium=refferal&utm_campaign=cademy-refferal] * Customer / User Research Methods [https://www.bunnyfoot.com/ux-training/customer-user-research-methods-and-practice/?utm_source=cademy&utm_medium=refferal&utm_campaign=cademy-refferal] * Usability Testing [https://www.bunnyfoot.com/ux-training/user-testing/?utm_source=cademy&utm_medium=refferal&utm_campaign=cademy-refferal] * Quantitative User Research Methods [https://www.bunnyfoot.com/ux-training/quantitative-user-research-methods/?utm_source=cademy&utm_medium=refferal&utm_campaign=cademy-refferal] * Customer Journey Mapping, Modelling and Information Architecture [https://www.bunnyfoot.com/ux-training/journey-mapping-and-information-architecture/?utm_source=cademy&utm_medium=refferal&utm_campaign=cademy-refferal] * Co-creation, Ideation and Innovation [https://www.bunnyfoot.com/ux-training/ideation-and-innovation/?utm_source=cademy&utm_medium=refferal&utm_campaign=cademy-refferal] * Designing for Usability and Human Perception [https://www.bunnyfoot.com/ux-training/designing-for-the-human-mind/?utm_source=cademy&utm_medium=refferal&utm_campaign=cademy-refferal] * Behavioural Science: Designing for Persuasion, Emotion and Trust [https://www.bunnyfoot.com/ux-training/designing-for-persuasion/?utm_source=cademy&utm_medium=refferal&utm_campaign=cademy-refferal] * Rapid Prototyping with Axure [https://www.bunnyfoot.com/ux-training/rapid-prototyping-axure/?utm_source=cademy&utm_medium=refferal&utm_campaign=cademy-refferal]

Training Express

training express

5.0(1)

London

About Us Training Express is a premier course provider, established by a committed team of experts working across the UK. We deliver accredited certification and training to UK businesses aiming to enhance organisational performance. Our extensive courses span a wide range of sectors and industries, with a strong emphasis on promoting high standards of food hygiene, business wellbeing, and workplace safety. Our goal is to assist businesses in making smarter decisions regarding their management of in-house safety standards and regulations by bringing in specialists to guide you every step of the way. We pride ourselves on continuously improving our course quality and catalogue, consistently introducing new opportunities for our learners to maximise their professional development. Quality is paramount to us, which is why we only collaborate with trainers and professionals we can trust. We employ only the most qualified experts to support you in your studies, ensuring a high standard of service every time. This dedication has led us to become one of the most respected training providers, renowned for helping businesses ensure workplace proficiency, professionalism, and safety. Our Vision Training Express has one clear vision: to enhance workplace standards for organisations across the UK. Our mission and values are centred on raising awareness regarding professional compliance, competency, and preparedness in matters of health and safety. This means that we endeavour to help everyone we work with take steps towards a safer and more productive working environment. The ultimate goal: to boost business performance, ensure safer working environments, and uphold a high standard of professionalism in businesses nationwide. Our Aim As a leading health and safety training course provider, we strive to improve workplace standards, awareness, quality, and compliance. We offer on-site tuition to ensure a user-friendly service that will equip you with the information needed to effectively train staff on industry best practices. Each course is accredited and approved by a professional, guaranteeing quality training material in accordance with industry standards. We also aim to maintain complete transparency, and you can learn about your rights as a trainee and how we manage and store your data in our detailed Business and Privacy Policy. Should you wish to know more about our terms of service, please feel free to contact us at any time via email or phone. Our customer service team is always on hand to address any issues or queries you may have. Why choose us At Training Express, we are confident that our professional dedication, user-friendly platform and commitment to delivering quality training sets us apart from our competitors. Our team is experts in their field and our specially curated courses are designed to make learning online as flexible and efficient as possible. Our trusted, high quality and affordable online courses are designed to train individuals to become experts in their field. * Accredited Certification * Meets UK & EU Standards * Developed by Qualified Professionals * Engaging Audio Visual Training * Instant Course Access * Study Wherever, Whenever * Instant Digital Certificate * Premium Support: Live Chat, Email, Telephone

Course Gate

course gate

5.0(1)

London

Welcome to Course Gate, your gateway to a world of knowledge and opportunity. We are a leading online learning marketplace dedicated to empowering individuals and organisations with the skills they need to succeed in today's dynamic and competitive environment. -------------------------------------------------------------------------------- Our Mission Our mission is to make education accessible and enjoyable for everyone. We want to help you discover your passion, expand your knowledge, and grow your confidence. Whether you want to learn a new language, master software, or develop a hobby, we have the right course for you.  -------------------------------------------------------------------------------- Our Vision  At Course Gate, we envision a future where education knows no boundaries. Our goal is to eliminate the traditional barriers of time, location, and accessibility, empowering learners from diverse backgrounds to unlock their full potential. Through our innovative approach, we aim to revolutionise the learning experience by making top-quality education accessible to everyone, regardless of their location. -------------------------------------------------------------------------------- Why Choose Course Gate? When you opt for Course Gate, you're choosing excellence, convenience, and an unparalleled learning experience. Here's why learners and organisations worldwide trust us: * Unmatched Quality: We meticulously curate our courses, collaborating with industry-leading experts to provide the highest-quality, relevant, and up-to-date content. * Flexible Learning: Our platform enables you to learn at your own pace, fitting into your schedule. Whether you're a full-time professional, a stay-at-home parent, or a busy student. * 24/7 Customer Support: Our dedicated customer support team is available to assist you whenever you need help. * Accreditation & Endorsement: CPD accredited & UKRLP registered course provider in the UK. * Affordability: We believe education should be accessible to all. Course Gate provides competitive pricing and discounts, ensuring that the cost never becomes a barrier to your personal and professional development. So, what are you waiting for? Join the thousands of learners who have already chosen Course Gate as their trusted learning partner and unlock your full potential. --------------------------------------------------------------------------------