Fundamentals of Service Design

Description

This one-day course will introduce you to Service Design and arm you with techniques to review and improve service quality across digital and physical touchpoints.

You will leave with an understanding of service design principles and how to apply them using a suite of tools and techniques to employ, regardless of whether you’re improving an existing service or designing one from scratch.

The course is interactive, allowing participants to exchange experiences, raise questions and have discussions, practice some tools and you will look at your services from a new perspective.

“A really good balance of presentation and interactive exercises. The content was varied and thorough and exceeded its promise of teaching the fundamentals. The trainer’s presentation skills are excellent and her teaching style was friendly, confident and inclusive.”Gemma Barnes
Senior UX Designer, Quba

If you’re desperate to understand what Service design actually means, what can make your customers tick and your employees enjoy their work more, this course is for you!

Participants typically come from Design and UX, Customer service and IT, Marketing and Branding. We also regularly have Product managers and Developers as well as everyone else interested in acquiring new skills and developing more holistic approaches to product/service development and design.

Topics covered in the course include:

“Our trainer was enthusiastic and engaging. I liked the breakout sessions and having the ability to work in teams to explore different ideas.“Kaylie Mitten
Digital Product Manager, RSA

After completing the course, you will be able to: