Description

Customer Service Diploma Course Overview

This Customer Service Diploma course provides learners with the essential skills and knowledge to excel in a customer-facing role. Covering key aspects such as customer service strategies, effective communication, and problem-solving, this course prepares individuals for a range of situations they may encounter in the customer service industry. With a focus on both interpersonal and digital communication skills, learners will gain the tools to enhance customer satisfaction and contribute to business success.

By the end of the course, participants will be equipped to handle customer inquiries, complaints, and communication across various platforms effectively.

Course Description

The Customer Service Diploma course delves into essential aspects of customer service, including communication strategies, complaint management, and stress resilience. Learners will explore various communication channels such as telephone, email, and graphic communication, developing the ability to adapt their approach depending on the situation. Additionally, the course focuses on establishing goals, managing energy distribution, and tailoring communication styles to improve personal effectiveness.

By studying these topics, participants will gain valuable skills that will empower them to thrive in customer service roles and improve both individual and organisational performance.

Customer Service Diploma Curriculum

Module 01: Understanding Customer Service

Module 02: Focusing on the Customer

Module 03: Customer Service and the Telephone

Module 04: Handling Complaints

Module 05: Enduring Stress

Module 06: Business Communication

Module 07: Verbal and Non-verbal Communication

Module 08: Written Communication

Module 09: Electronic Communication

Module 10: Communicating with Graphics

Module 11: Effectively Working for Your Boss

Module 12: Identifying Goals

Module 13: Effective Energy Distribution

Module 14: Working with Your Personal Style

Module 15: Building Your Toolbox

Module 16: Establishing Your Action Plan
(See full curriculum)

Who is this course for?

Individuals seeking to enhance their customer service skills.

Professionals aiming to improve their communication and problem-solving abilities.

Beginners with an interest in customer service or client relations.

Those looking to pursue a career in client-facing roles across various industries.

Career Path

Customer Service Representative

Call Centre Agent

Front Desk Officer

Client Relations Executive

Customer Support Manager

Sales Support Specialist

Business Communication Specialist

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Customer Service Diploma

By NextGen Learning

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