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2389 Courses delivered Online

Objections: Resolving Concerns Scripts

5.0(9)

By Chart Learning Solutions

When someone says they're not interested, determine if it's an informed or uninformed response. Educate prospects on what they need to know before ruling you out. Discover questions to ask a prospect or indifferent buyer with an objection. Determine if a price related concern is a condition or an objection and how to handle each. Learning Objectives Explain how to regain control of the conversation, Summarize multiple responses to seven common objections Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Objections: Resolving Concerns Scripts
Delivered Online On Demand22 minutes
£34.95

Qualifying: Developing Buying Interest

5.0(9)

By Chart Learning Solutions

The most important qualifier is to help prospects recognize a buying need. Utilize the three objectives for developing interest and uncover dissatisfaction by asking questions. We will help you to ask the right questions Develop dissatisfaction by asking questions that explore the impact of problems on a prospect's current situation. Learning Objectives Describe objectives for developing buyer interest, Explain how to uncover dissatisfaction, Set criteria for call objectives, Control the focus of dissatisfaction Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Qualifying: Developing Buying Interest
Delivered Online On Demand18 minutes
£34.95

Questioning Skills: Pinpointing Needs with STēR Status Questions

5.0(9)

By Chart Learning Solutions

Learn enough facts about a buyer's current status to advance the conversation purposefully. Discover how to ask relevant questions about necessary information designed to keep the prospect talking for the sake of conversation. Understand how to mix open and close ended questions but ask close-ended questions which are likely to be answered with a 'yes'. Learning Objectives Apply guidelines for asking Status Questions, Demonstrate how to ask three types of status questions Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Questioning Skills: Pinpointing Needs with STēR Status Questions
Delivered Online On Demand15 minutes
£34.95

Concierge & Customer Relationship Management - QLS Endorsed Certificate

By Imperial Academy

2 QLS Endorsed Course | CPD Certified | Free PDF + Hardcopy Certificates | 80 CPD Points | Lifetime Access

Concierge & Customer Relationship Management - QLS Endorsed Certificate
Delivered Online On Demand
£129

Influence: Getting Others to Follow Your Lead

5.0(9)

By Chart Learning Solutions

Likability is the core of all positive interpersonal relationships. Let us show you how you can increase your likability. Understand what the key things are to note regarding your body language, speech and energy levels when influencing others. We will show you how to create a great first impression and inspire others to act. Learning Objectives Apply psychological secrets of likeability that influences outcomes, Create great first impressions, Inspire others to immediate action and cooperation Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Influence: Getting Others to Follow Your Lead
Delivered Online On Demand18 minutes
£34.95

Influence: Credibility--Maximizing Core Influence

5.0(9)

By Chart Learning Solutions

Understand how to use trustworthiness and expertise to inspire belief with those people around you. Discover ways to build credibility and playing devil's advocate against your case. Understand how to restore lost credibility using tools such as apologizing, explaining and recovering with a plan. Learning Objectives Explain why credibility is the core of influence and its two dimensions, Apply seven ways to build credibility to increase your influence, Implement three steps to restore damaged credibility Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Influence: Credibility--Maximizing Core Influence
Delivered Online On Demand20 minutes
£34.95

Career Development: Moving Up the Ladder

5.0(9)

By Chart Learning Solutions

We will help you discover on-going strategies for promotability and looking for fast-track options. Understand the four stage of a career path and plan for career detours such as recessions, millennial competition and late retirements. Understand the value and importance of packaging yourself for promotion with a career portfolio. Learning Objectives Apply on-going strategies for becoming promotable, Build awareness of five possible career detours or paths, Package your skills for promotion Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Career Development: Moving Up the Ladder
Delivered Online On Demand18 minutes
£34.95

Emotional Intelligence: Techniques to build Emotional Intelligence skills

5.0(9)

By Chart Learning Solutions

Empathy is a crucial inter-personal skill for the Emotional Intelligent leader. Practice empathetic listening to develop your empathy and understand the two sets of questions that we can use to develop our empathetic listening skills. Learning Objectives Empathy is a crucial inter-personal skill for the Emotional Intelligent leader. Practice empathetic listening to develop your empathy and understand the two sets of questions that we can use to develop our empathetic listening skills. Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Emotional Intelligence: Techniques to build Emotional Intelligence skills
Delivered Online On Demand20 minutes
£34.95

Negotiation: Opening Win-Win Discussions

5.0(9)

By Chart Learning Solutions

Discover how to open discussion with a positive attitude, keeping an atmosphere of trust and cooperation. Use collaborative win-win negotiation to satisfy underlying needs of both parties. Understand how you can be in control and build high-trust, positive client relationships. Learning Objectives Describe steps for opening a discussion, Explain four ways to build high-trust, positive client relationships, Apply five criteria for high-quality negotiations, Summarize win-win alternatives to positional bargaining Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Negotiation: Opening Win-Win Discussions
Delivered Online On Demand20 minutes
£34.95

Presentations: Presenting with Impact

5.0(9)

By Chart Learning Solutions

Everything you do or say sends a message. Be aware of how your verbal, vocal and visual messages convey your intended meaning. We will guide you to present with vocal impact by controlling monotone, volume, rate of speech, and non-words. Understand how to control your posture, movement, eye contact, clothing and gestures. Learning Objectives Identify the challenges of ambiguous messages, Express your message with vocal and visual impact, Close your presentation with impactful results Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Presentations: Presenting with Impact
Delivered Online On Demand20 minutes
£34.95