Negotiation: Opening Win-Win Discussions

Description

Discover how to open discussion with a positive attitude, keeping an atmosphere of trust and cooperation. Use collaborative win-win negotiation to satisfy underlying needs of both parties. Understand how you can be in control and build high-trust, positive client relationships.

Learning Objectives

Describe steps for opening a discussion, Explain four ways to build high-trust, positive client relationships, Apply five criteria for high-quality negotiations, Summarize win-win alternatives to positional bargaining

Target Audience

Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams