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108 Educators providing Courses delivered Online

Gold Umbrella Global

gold umbrella global

London

We have been producing umbrella since 1995 as Gold Umbrella. The umbrellas we produce in Turkey, we export to many countries in the World with our expert and professional team in the field. We are working to provide the best service to our customers with 1500 m2 closed area and 500 m2 open area in Istanbul Turkey. We are able to receive orders from all over the world without the minimum order quantity of 1 or 1000 pieces Because we focus on customer satisfaction we have no minimum order limitation. Our aim is to continue our business regardless of any Quantity. Our aim is that all our customers the product or products that they have purchased to send in a flawless and fast manner, to do not embarrass ourselves and our customers against anyone. As production capacity, we give 3 or 4 weeks term time for high-volume orders. We prepare a sample on the computer according to the colour, printing and dimensions after the confirmation of customers we prepare a real sample if it is approved after send it, we are going to serial production. We check our production line every two or three years and replace it with new ones, if we have an old one. We participate the fairs, investigating new machines, new technologies and if there is a new technology, we include it in our production line the and we continue umbrella production. Turkey is one of the strongest countries in the production of printing types and fabrics. That’s why we do not have much problem with fabric and printing. Our customers, whatever printing they want, we can find a solution. First of all we prepare a drawing sample on the computer, after the confirmation we prepare a real sample. We have six different umbrella models. These are Rope System Umbrella, Magnet System Umbrella, Telescopic System Umbrella, Manual Telescopic Umbrella, Crank System Umbrella, Side Pole Umbrella. After we have learned how our customers will use the umbrella, we will first hold a meeting with our colleagues on this subject, then decide which products are useful, long-lasting and economical for them, and then we present them as two or three models.

Immaculate Services

immaculate services

London

We are pleased to introduce Immaculate Services as a Facilities Management company, managed by highly experienced team having invested decades working in hospitality industry, Human Resources and Public Sector. Having gained experience, both internationally and in the domestic sector for a period exceeding three decades, the team is inclined to serve our cliental suitably to very high standards, ensure safe working Practices and provide congenial atmosphere to make people feel welcome and cared for. Having been aggressively involved with the service sector for the last two-three decades, the team is determined to apply their experience to the fullest, in order to ensure efficient and effective services. The team works in coordination in all fields of service, hospitality, technical and legal matters in order to deliver its best. Team Heads having worked in Five Star Deluxe hotels and Cruise ships, Senior Positions in Public Administration, is well exposed to latest trends, customer requirements, safe environmental and code of safe working practices. Our company has one point goal of customer satisfaction and safe environment. The company is open to suggestions, quality improvement plan and value addition. We are open to changes as and when they come to ensure latest trends to keep abreast with changing times. We invest in learning latest technologies in order to provide a better and efficient service. We ensure employee verifications; enforce code of safe working practices to ensure safety of both employees and establishment. Multitasking and time saving measures are defined as per the site requirements in order to ensure cost efficiency. Out team consistently focuses on training to ensure healthy and safe practices. Follow 52 weeks schedules to ensure timely prevention and better service. We provide various services which an establishment needs, to ensure one point solution tailored as per the needs of our clients. Our team ensures that the services are cost and time efficient and best in the industry. Tools and supplies are supplied by us upon mutual agreement with the client as per specific terms and conditions. Our main focus is on providing efficient service at low cost and transparent dealings.

Greenlight Driver Training Services

greenlight driver training services

London

The Green Light Driving School is a MTO certified driving school that is dedicated to teaching defensive driving tactics to teens and adults throughout the GTA in an environment where learning is enjoyable, timetables are flexible, and absolute customer satisfaction is a priority and guarantee. We give the required 20 hours in the classroom, as well as 10 hours of in-car training and 10 hours of homework. Our objective is to offer individuals with the greatest degree of driving education possible in order to keep our roads and highways safe for all users. This includes in-class driving lessons, defensive driving school, professional license classes and of course; in-car lessons. When you finish our program, you will be able to drive with confidence in any scenario or location. We provide affordable New Driver Driving Programs to people of all ages, with a simple payment plan. WHAT DO WE OFFER? We offer weekend classes, evening sessions throughout the fall and winter, 4-day holiday classes, and weekday courses during the summer holidays every year. Our classes range from a large variety – from private driving classes, G2 and G lessons, online driving courses to many other driving school programs. If you are unable to attend a session, you can make it up at any time throughout the year. The Green Light Driving lessons are designed to help you pass you’re driving exam and get your driver's licence, and they cover defensive driving and parallel parking. Driver education training at Green Light Driving School must cover emergency techniques and ways to avoid the hazards of distracted driving. G1 licence holders who successfully complete the course may be eligible for a 4-month reduction in the 12-month minimum G1-licensing duration. Qualified Green Light Driving School graduates may potentially qualify for a reduction in insurance prices. Our G2 and G lessons run year-round. OUR TEAM Our in-class and in-car driving instructors are Ministry of Transportation certified driving school teachers who are highly experienced, professional, patient, and kind. The in-class session is meant to be enjoyable and instructive while also correctly educating our students to be the greatest and safest drivers they can be in a Oakville class site that is always maintained clean, bright, and equipped with the essential advanced education material. Our administrative team is skilled, experienced, and pleasant. They will offer you with comprehensive help and direction during the Driver Training Program, as well as guidance through the automobile purchasing and insurance processes. Join one of our programs today if you are in the Burlington or Oakville area, and our team will assure that you gain the knowledge needed to be a successful driver. If you have any questions or would like more information on our program, please feel free to contact us at 905-257-1575.

London Safety Certificate

london safety certificate

London

Welcome to London Safety Certificate, your trusted partner in ensuring safety and compliance for residential and commercial properties throughout London. With a strong commitment to delivering exceptional service, we specialize in a wide range of safety certifications and assessments designed to protect lives and property. OUR SERVICES * EICR (Electrical Installation Condition Report): We conduct comprehensive inspections of your electrical systems to ensure they meet the latest safety standards and regulations. Our detailed reports provide clarity on the condition of your electrical installations and highlight any necessary remedial work. * PAT Testing (Portable Appliance Testing): Our PAT testing service ensures that your electrical appliances are safe to use. We test a variety of appliances, providing you with the necessary documentation to demonstrate compliance with health and safety regulations. * Fire Risk Assessments: We offer thorough fire risk assessments to identify potential hazards within your premises. Our assessments include actionable recommendations to mitigate risks and enhance fire safety, ensuring compliance with legal requirements. * Gas Safety Checks: Our qualified gas engineers conduct rigorous safety checks on gas installations and appliances. We provide you with Gas Safety Certificates, ensuring that you comply with legal obligations and maintain a safe environment for your tenants. * Emergency Lighting Testing: We perform regular testing of emergency lighting systems to ensure they function correctly in the event of a power failure. This service is essential for maintaining safety in commercial buildings and public spaces. * Consumer Unit Replacement: We specialize in upgrading and replacing outdated consumer units (fuse boxes) to improve electrical safety and efficiency. Our expert team ensures that your electrical distribution is up to code and functioning optimally. * Asbestos Surveys: Our comprehensive asbestos surveys identify the presence of asbestos in your property, ensuring compliance with health and safety regulations. We provide detailed reports and recommendations for safe management or removal. * Fire Alarm Installation and Maintenance: We install and maintain fire alarm systems tailored to your specific needs. Our services ensure that your fire safety measures are robust and reliable, protecting occupants and property. * Landlord Safety Certificates: We provide all necessary safety certificates for landlords, including gas safety and electrical safety certificates, ensuring that you meet your legal obligations and provide a safe environment for tenants. WHY CHOOSE US? At London Safety Certificate, we pride ourselves on our expertise and professionalism. Our team consists of qualified professionals with extensive experience in safety compliance and risk management. We understand the importance of safety in your premises and are dedicated to providing reliable and efficient services. We want you to know that our commitment to customer satisfaction means working closely with you to understand your specific needs and tailor our services accordingly. Whether you are a homeowner, landlord, or business owner, you can trust us to provide the highest quality safety assessments and certifications. Thank you for choosing London Safety Certificate as your safety partner. We look forward to working with you to ensure a safe and compliant environment.

Masters Assignment Help

masters assignment help

London

At Masters Assignment Help, we understand the importance of getting quality assignment help to achieve success in your academic career. That’s why we offer a full range of services to help you get the most out of your studies. We provide professional assignment help and dissertation help services to help you meet your academic goals. Our team of experienced writers can provide quality content for any type of assignment, including essays, dissertations, research papers, case studies, and more. We offer a wide range of services to make sure you get the best results for your assignments, including: * Expert Assignment Help: Expert Assignment Help [https://mastersassignmenthelp.com/plagiarism-free-essay-writing-services/] is a service that provides help to students in completing their academic assignments. They have a team of experts who are well-versed in various subjects and can help students in writing high-quality assignments. The service is reliable and affordable, and they ensure timely delivery of assignments. The experts can also provide students with guidance on how to approach their assignments, including research, analysis, and presentation. With Expert Assignment Help, students can be confident that their assignments will be completed to a high standard, allowing them to focus on other aspects of their studies * Thesis Writing: MastersAssignmentHelp is a reliable platform that offers professional and affordable thesis writing help [https://mastersassignmenthelp.com/assignment-writing-services/] to students pursuing their academic degrees. We have a team of experienced and highly qualified Thesis writers who are proficient in various academic fields, ensuring that they can handle any thesis writing task with ease. Our services are available 24/7, and we guarantee timely delivery of high-quality, plagiarism-free work. We understand the importance of submitting a well-written thesis to meet academic requirements, and we strive to provide our clients with exceptional services that meet their expectations. Contact us today for the best thesis writing assignment helper that will guarantee you high grades. * Research Writing: Masters Assignment Help offers the best research paper writing services [https://mastersassignmenthelp.com/assignment-writing-services/] for students who need assignment help with their academic assignments. Our team of highly qualified and experienced assignment helpers ensures that all papers are written from scratch and are completely original. We understand the importance of deadlines and strive to deliver all orders on time. We also offer a range of other services such as editing, proofreading, and formatting to ensure that your paper meets all academic standards. With our affordable prices, you can be sure that you are getting the best value for your money. Contact us today and let us help you excel in your academic journey. * Coursework: We offer the best coursework help online to students who need assignment help with their academic assignments. Our team of experienced and highly qualified Coursework assignment helpers is dedicated to providing unique and original content that meets the highest standards of academic writing. We understand that every student has different needs and requirements, which is why we tailor our services to meet individual needs. Whether you need help with research, writing, or editing, we have experts in every field who can provide you with the assistance you need. We take pride in our commitment to quality and customer satisfaction. Our team works tirelessly to ensure that all assignments are delivered on time and meet the highest academic standards. So if you’re looking for reliable coursework help online, look no further than MastersAssignmentHelp [https://mastersassignmenthelp.com/]. * Dissertation Help: Masters Assignment Help is a reliable and trustworthy platform that offers dissertation help online to students [https://mastersassignmenthelp.com/dissertation-writing-services/] worldwide. With a team of experienced writers and editors, they provide high-quality and authentic dissertations that are tailored to meet the specific needs of each client. Whether you need help with topic selection, research, writing, or editing, they have the expertise and skills to deliver top-notch work. They also offer timely delivery and 24/7 customer support to ensure that you have a seamless experience. With their dissertation help online, you can be confident of achieving academic success and advancing your career prospects.

MLP Training

mlp training

Lancaster

Thank you We are now celebrating 30 years of providing outstanding training to the UK and overseas. And we want to thank our customers for the high level of support they have given us over the years. At MLP Training we understand that our customers demand the very best training. That is why we always provide the following. Great Trainers MLP trainers are among the world's finest. They deliver great training and are highly recommended: backed-up by strong testimonials from their delegates and by constant performance evaluation. Great Courses These Powerful Courses have been carefully honed using continuous customer satisfaction surveys and best practice. They are tried ,tested and proven to deliver results. Great Venue Set in 50 acres of park land and with large, air-conditioned training rooms, our venue also offers delegates free parking, Free lunch and free use of the Leisure club. gym, spar & pool . This is a great place for you to learn new skills and relax away from work, Great Results Since 1990 we have built our reputation on getting good results for our customers.That is why they continue to use MLP as part of their Continuous Professional Development programmes. Privacy Policy. At MLP Training we are committed to protecting and respecting your privacy This policy and any other documents referred to on it, sets out the basis on which any personal data we collect from you, or that you provide to us, via www.mlptraining.co.uk phone e-mail or other means. The data we collect is stored on our CRM system for use by MLP Training only. It will not be sold for use by other parties. Any payment transactions are via PayPal and they are encrypted. Credit card numbers are used for processing payment only via PayPal and are not copied or retained for other purposes by MLP Training. You may ask to be removed from our CRM and unsubscribe from our e-mail, direct mail or other means at any time. E-mailmlp@mlptraining.co.uk or call 01204 888826. If it is appropriate to delete a record from a live system, MLP Training will also delete the record from any back-up of the information on that system, unless there are business reasons to retain back-ups or compensating controls in place. Social media We use a third-party provider via Hootsuite to schedule daily updates to LinkedIn, Facebook and Twitter we currently do not use Hootsuite to engage with our followers. People who email us We monitor all emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law. Data retention To comply with information retention best practice, MLP Training establish standard retention periods for different categories of information, keeping in mind any professional rules or regulatory requirements that apply and ensuring that those retention periods are being applied in practice. Any personal information that is no longer required will either be archived or deleted in a secure manner. Website & Email hosting Our site’s website and emails are hosted by: Fat Media 12 Spring Garden Street Lancaster LA1 1TH 01524 590430 All data on the server is password protected Unfortunately, the transmission of information via email and over the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Complaints and contact Questions, comments and complaints regarding this privacy policy or the site and services should be addressed to mlp@mlptraining.co.uk We aim to respond to all enquiries and complaints within 48 hours. Best regards MLP Training. Sale and Business development trainingMike Le Put, of MLP Training As author, publisher, trainer and motivational speaker, Mike Le Put has trained over 30,000 people and inspired professionals across the UK, USA and the Far East. He works as a Training Consultant to many of the UK’s largest companies and his programmes have been distributed worldwide by the BBC. MLP Training brings you an established reputation for quality training and personal development. These powerful MLP Training Programmes are the result of over two decades of working with outstanding Professionals across a wide range of industries, covering every conceivable product and service. During this time we have had the pleasure of working with some of the world’s leading companies, helping them to develop their people and their businesses. Now you can tap into this wealth of experience and make these powerful programmes work for you. Our mission is, quite simply, to help you achieve your goals and become the best that you can be. We look forward to working with you.

Courses matching "Customer Satisfaction"

Show all 394

Professional Skills for Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training

4.5(3)

By Studyhub UK

The Professional Skills for Hotel Management course provides comprehensive training in various aspects of the hospitality industry, including hotel operations, front office management, housekeeping, food and beverage operations, customer satisfaction, marketing in travel and tourism, and utilizing e-hospitality technology. Learning Outcomes: Gain an understanding of the hotel industry and its operations. Learn effective processes for selection, recruitment, and training in the hospitality sector. Acquire skills in managing front office, housekeeping, engineering, and security operations. Develop knowledge of food and beverage operations and service quality management. Explore marketing strategies applicable to travel and tourism businesses. Understand the significance of customer satisfaction and how to enhance it. Learn how to utilize e-hospitality technology to improve hotel services and customer experience. Why buy this Professional Skills for Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Professional Skills for Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Professional Skills for Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Professional Skills for Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Professional Skills for Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: An Overview of Hotel Industry An Overview of Hotel Industry 00:18:00 Module 02: The Process of Selection and Recruitment in Hospitality Industry The Process of Selection and Recruitment in Hospitality Industry 00:21:00 Module 03: The Process of Development and Training in Hospitality Industry The Process of Development and Training in Hospitality Industry 00:24:00 Module 04: Management of Front Office Operations Management of Front Office Operations 00:19:00 Module 05: Management of Housekeeping, Engineering and Security Operations Management of Housekeeping, Engineering and Security Operations 00:27:00 Module 06: Management of Food and Beverage Operations Management of Food and Beverage Operations 00:20:00 Module 07: Management of Service Quality in Hospitality Industry Management of Service Quality in Hospitality Industry 00:20:00 Module 08: Marketing in Travel and Tourism Business Marketing in Travel and Tourism Business 00:24:00 Module 09: Customer Satisfaction Customer Satisfaction 00:23:00 Module 10: E-Hospitality and Technology E-Hospitality and Technology 00:22:00

Professional Skills for Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training
Delivered Online On Demand3 hours 38 minutes
£10.99

IMPROVING CUSTOMER SERVICE

5.0(4)

By Improving Communications Uk

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS. This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value. The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction. Attendees will be able to: Focus on others to project a UB4I, customer-centered attitude; Empower people with respect (acknowledging) and control (offering choices); Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions; Listen more intently to develop the best rapport; Communicate clearly with conviction, projecting greater credibility; Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business. Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people. Register for this class and you will be sent ONLINE login instructions prior to the class date. Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients. Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

IMPROVING CUSTOMER SERVICE
Delivered Online + more
£316

Customer Service

By Nexus Human

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will explore the background and techniques of customer interactions. You will: ?Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. ?Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. ?Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. ?Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. ?Identify remote customer service communication channels and apply remote customer service best practices. ?Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. ?Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. 1 - Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service 2 - Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction 3 - Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers 4 - Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening 5 - Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices 6 - Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues 7 - Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process

Customer Service
Delivered OnlineFlexible Dates
£395

Advance Strategic Sales Management

5.0(10)

By GBA Corporate

Overview Any business life is completely dependent on Sales and Marketing. It delivers a significant business benefit. Providing effective training in Sales and Marketing helps boost sales, increase profit, create a brand image and also improve customer satisfaction.  The role of a sales director is crucial in improving an organization's revenue and sales. A good sales director can affect the overall performance of a business. The course is designed with a lot of practical exercises, and modern techniques, taking the delegates' skills to an advanced level. This will help the delegates to attain the skills they require and implement what they learn in their work efficiently and to their highest potential. This course will help review overall sales strategies and how they can contribute in order to achieve a desired positive outcome. It will set measurable objectives and standards within the team and will boost the confidence in their performance and achieve the objectives. 

Advance Strategic Sales Management
Delivered in Internationally or OnlineFlexible Dates
£1,718 to £3,626

Advance Skills in Sales and Marketing

5.0(10)

By GBA Corporate

Overview Any business life is completely dependent on Sales and Marketing. It delivers a significant business benefit. Providing effective training in Sales and Marketing helps boost sales, increase profit, create a brand image and also improve customer satisfaction. This course has been designed to gain essential skills in Marketing and Sales, learn new sales techniques and how to reach the right audience at the right time. If there is a shortage of skills or resources within the business, you might want to provide this specially designed-training to help develop those skills.  This course will help review overall sales strategies and how marketing can contribute in order to achieve a desired positive outcome. It will set measurable objectives and standards within the team and will boost the confidence in their performance and achieve the objectives.  This course will discover various sales and marketing techniques and will provide the participants with more tools and techniques to increase individual and team sales. It will highlight all of the major components required to build good connections, know the consumer and their needs and gain commitment to a sale.

Advance Skills in Sales and Marketing
Delivered in Internationally or OnlineFlexible Dates
£1,718 to £3,626

Giving and Getting Help: Managing Customer Expectations

5.0(9)

By Chart Learning Solutions

Customer satisfaction equals your performance, divided by customer expectations. Expectations change depending on the situation and customer conditioning. Discover how to manage product expectations and manage the four levels of customer expectations. Exceed customer expectations with the 6 F's. Learning Objectives Summarize a formula for improving customer satisfaction, Identify the 6 F's for exceeding customer expectations, Describe how to manage expectations through communication standards Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Giving and Getting Help: Managing Customer Expectations
Delivered Online On Demand15 minutes
£34.95

Follow-Through: Customer Feedback and Satisfaction Surveys

5.0(9)

By Chart Learning Solutions

Customer satisfaction and loyalty are the most important factors in creating long-term business growth. Discover how to get quality feedback and how to work through criticism. Objectives of many customer satisfaction surveys look to measure three core indexes: satisfaction, loyalty, and value. Learning Objectives Describe how to get quality customer feedback, Respond appropriately to customer criticism, Explain how to "Take the HEAT" in difficult situations, Implement one question to grow your business Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Follow-Through: Customer Feedback and Satisfaction Surveys
Delivered Online On Demand18 minutes
£34.95

Contact Management: Managing Customer Expectations

5.0(9)

By Chart Learning Solutions

Customer satisfaction equals your performance, divided by customer expectations. Expectations change depending on the situation and customer conditioning. Discover how to manage product expectations and manage the four levels of customer expectations. Exceed customer expectations with the 6 F's. Learning Objectives Summarize a formula for improving customer satisfaction, Apply suggestions to manage product and process expectations, Identify the 6 F's for exceeding customer expectations, Describe how to manage expectations through communication standards Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Contact Management: Managing Customer Expectations
Delivered Online On Demand14 minutes
£34.95

Certificate in Customer Service - Representative at QLS Level 3

By Compliance Central

In today's competitive business landscape, mastering Customer Service - Representative skills isn't just beneficial-it's essential for success. Elevating your service from merely good to outstanding isn't a luxury; it's a requirement. We're all part of the "Helping Field," where providing a "Concierge" level of service is paramount. Through this Customer Service - Representative course, you'll delve into the core principles of Customer Service - Representative, uncovering the 5 Tenets of TQM and discovering strategies to boost customer satisfaction while avoiding the 10 Deadly Sins of Customer Service. Understanding the value of each customer and effectively dealing with difficult situations will not only secure their loyalty but also translate into tangible financial gains for your business. With a focus on providing exceptional phone service and insights into why customers choose you over competitors, this Customer Service - Representative course is your ticket to mastering the art of Customer Service - Representative. Our bonus lecture offers final tips to solidify your knowledge and ensure you're equipped to excel in any customer-facing role. Join our Customer Service - Representative course today and become a master of customer satisfaction. Course Learning Outcomes: Develop a deep understanding of Customer Service - Representative principles Learn strategies to boost customer satisfaction and retention Master techniques to effectively deal with difficult customers Gain insights into the financial impact of exceptional customer service Acquire skills to provide outstanding phone support Understand the psychology behind customer purchasing decisions Certificate in Customer Service - Representative at QLS Level 3 Module 1: WHY Customer Service Is CRITICAL To Your Business! Module 2: Good Isn't Good Enough! Module 3: We Are ALL in the 'Helping Field' Module 4: Providing 'Concierge' Level Of Service Module 5: The 5 Tenets Of TQM Module 6: How To Boost Customer Satisfaction Module 7: How To Avoid The 10 Deadly Sins Of Customer Service! Module 8: More Money-Through Customer Retention Module 9:How Much Is A Customer Worth? Module 10: Do You Understand Your Customer? Module 11: Dealing With Difficult Customers Module 12: 'LEAP' Into Customer Service! Module 13: Exceptional Phone Service Module 14: WHY Customers Buy From YOU! $$$ Module 15: BONUS LECTURE!!! FINAL TIPS!!! Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Certificate in Customer Service - Representative at QLS Level 3 Who is this course for: Customer Service Representative Client Support Specialist Customer Success Manager Front Desk Coordinator Guest Services Associate Call Center Agent Requirements Certificate in Customer Service - Representative at QLS Level 3 To enrol in this Certificate in Customer Service - Representative at QLS Level 3 course, all you need is a basic understanding of the English Language and an internet connection. Career path Certificate in Customer Service - Representative at QLS Level 3 Career Path: Customer Service Representative Call Center Agent Retail Sales Associate Receptionist Administrative Assistant Client Support Specialist Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Certificate in Customer Service - Representative at QLS Level 3
Delivered Online On Demand2 hours
£100

Professional Certificate Course in Fundamental Concepts in Marketing in London 2024

4.9(261)

By Metropolitan School of Business & Management UK

The aim of this course is to provide learners with a foundational understanding of the key concepts and principles that form the basis of modern marketing. Learners will gain a comprehensive understanding of the role of marketing in creating customer value, identifying and analyzing customer needs and desires, and developing effective marketing strategies that meet the needs and desires of customers. The course will also cover the latest developments in marketing concepts and practices, including customer satisfaction and value creation, market planning and marketing mix, and current and future trends in marketing.  After the successful completion of the course, you will be able to learn about the following, Define marketing principles and concepts. Differentiate between customer needs, wants, and desires. Understand how customer satisfaction contributes to value creation. Explore current and future marketing trends. Apply market planning and the marketing mix to strategic initiatives. Delve into the essentials of marketing, from defining principles and understanding customer distinctions to applying market planning and the marketing mix strategically. This course equips participants with a deep understanding of how customer satisfaction contributes to value creation, ensuring a solid foundation in marketing concepts and practices.   Master the fundamental concepts of marketing with this course, covering principles, customer distinctions, and the critical link between customer satisfaction and value creation. Participants will gain insights into applying strategic market planning and the marketing mix, preparing them for diverse roles in marketing, planning, and strategy development. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Fundamental Concepts in Marketing Self-paced pre-recorded learning content on this topic. Fundamental Concepts in Marketing Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Marketing Analyst Market Strategist Customer Experience Specialist Marketing Planner Value Creation Consultant Trend Analyst Strategic Marketing Coordinator Marketing Mix Manager Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Professional Certificate Course in Fundamental Concepts in Marketing in London 2024
Delivered Online On Demand14 days
£34