Description

In today's competitive business landscape, mastering Customer Service - Representative skills isn't just beneficial-it's essential for success. Elevating your service from merely good to outstanding isn't a luxury; it's a requirement. We're all part of the "Helping Field," where providing a "Concierge" level of service is paramount. Through this Customer Service - Representative course, you'll delve into the core principles of Customer Service - Representative, uncovering the 5 Tenets of TQM and discovering strategies to boost customer satisfaction while avoiding the 10 Deadly Sins of Customer Service. Understanding the value of each customer and effectively dealing with difficult situations will not only secure their loyalty but also translate into tangible financial gains for your business. With a focus on providing exceptional phone service and insights into why customers choose you over competitors, this Customer Service - Representative course is your ticket to mastering the art of Customer Service - Representative. Our bonus lecture offers final tips to solidify your knowledge and ensure you're equipped to excel in any customer-facing role.

Join our Customer Service - Representative course today and become a master of customer satisfaction.

Course Learning Outcomes:

Develop a deep understanding of Customer Service - Representative principles

Learn strategies to boost customer satisfaction and retention

Master techniques to effectively deal with difficult customers

Gain insights into the financial impact of exceptional customer service

Acquire skills to provide outstanding phone support

Understand the psychology behind customer purchasing decisions

Certificate in Customer Service - Representative at QLS Level 3

Module 1: WHY Customer Service Is CRITICAL To Your Business!

Module 2: Good Isn't Good Enough!

Module 3: We Are ALL in the 'Helping Field'

Module 4: Providing 'Concierge' Level Of Service

Module 5: The 5 Tenets Of TQM

Module 6: How To Boost Customer Satisfaction

Module 7: How To Avoid The 10 Deadly Sins Of Customer Service!

Module 8: More Money-Through Customer Retention

Module 9:How Much Is A Customer Worth?

Module 10: Do You Understand Your Customer?

Module 11: Dealing With Difficult Customers

Module 12: 'LEAP' Into Customer Service!

Module 13: Exceptional Phone Service

Module 14: WHY Customers Buy From YOU! $$$

Module 15: BONUS LECTURE!!! FINAL TIPS!!!

Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme

Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10.

Endorsement

The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards.

Who is this course for?

Certificate in Customer Service - Representative at QLS Level 3

Who is this course for:

Customer Service Representative

Client Support Specialist

Customer Success Manager

Front Desk Coordinator

Guest Services Associate

Call Center Agent

Requirements

Certificate in Customer Service - Representative at QLS Level 3

To enrol in this Certificate in Customer Service - Representative at QLS Level 3 course, all you need is a basic understanding of the English Language and an internet connection.

Career path

Certificate in Customer Service - Representative at QLS Level 3

Career Path:

Customer Service Representative

Call Center Agent

Retail Sales Associate

Receptionist

Administrative Assistant

Client Support Specialist

Certificates

CPD Accredited PDF Certificate

Digital certificate - Included

QLS Endorsed Hard Copy Certificate

Hard copy certificate - Included

CPD Accredited Hard Copy Certificate

Hard copy certificate - £9.99

CPD Accredited Hard Copy Certificate

Delivery Charge:

Inside the UK: Free

Outside of the UK: £9.99 each

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Certificate in Customer Service - Representative at QLS Level 3

By Compliance Central

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