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Master the art of professional phone communication with our Phone Etiquette Training Course, designed to elevate your telephone skills to a new level of confidence and clarity. Whether managing interoffice calls or handling inbound and outbound conversations, this course guides you through every essential aspect of phone etiquette. Learn how to build rapport, practise active listening, and manage challenging callers with ease, ensuring every interaction leaves a positive impression. The course also covers vital business telephone techniques, effective communication strategies, and maintaining efficient record-keeping and filing systems, making it a complete resource for seamless phone handling within any organisation. Beyond just calls, this training delves into essential business skills such as customer relationship management, professional business writing, and organisational abilities like planning, scheduling, and invoicing. Ideal for individuals aiming to enhance their telephone manner and office communication, the course ensures you gain confidence in managing calls, mail services, and intra-organisation dealings. Delivered entirely online, this course suits busy professionals seeking to polish their phone etiquette with flexible learning that fits their schedule, helping you communicate with professionalism and ease at all times. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The IT Support Manager training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our IT Support Manager training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Overview This comprehensive course on Lead Generation with Attraction Marketing for Business will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Lead Generation with Attraction Marketing for Business comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Lead Generation with Attraction Marketing for Business. It is available to all students, of all academic backgrounds. Requirements Our Lead Generation with Attraction Marketing for Business is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 9 sections • 39 lectures • 02:32:00 total length •Introduction: 00:06:00 •Lead Generation Marketing: 00:04:00 •Lead Generation Processs: 00:04:00 •Aligning content to your lead's goals: 00:04:00 •Managing your lead generation Process: 00:03:00 •Why Is Lead Generation Important?: 00:04:00 •Difference Between Inbound and Outbound Lead Generation: 00:04:00 •What is Attraction Marketing?: 00:03:00 •5 tips to run a successful attraction marketing campaign: 00:05:00 •5 strategies for strong attraction marketing: 00:03:00 •The Benefits And Advantages Of Attraction Marketing: 00:03:00 •Tools To Use For Attraction Marketing: 00:05:00 •4 Ways I Use Attraction Marketing: 00:04:00 •Strategies for Lead Generation: 00:03:00 •Create a value-packed newsletter: 00:03:00 •Host an event: 00:04:00 •Use a live chat on your website: 00:04:00 •Optimize your Website to Promote Your Lead Magnet: 00:04:00 •Target top-of-funnel keywords: 00:04:00 •Using Customer Relation Management(CRM) for Relationship Building: 00:04:00 •5 Ways CRM Systems Improve Customer Experience: 00:04:00 •Why building customer relationships is so important: 00:04:00 •10 Ways to Build Long Standing Customer Relationships: 00:04:00 •How Customer Relationships Can Improve Your Business Brand: 00:04:00 •8 Tips to Build Customer Relationships with Social Media: 00:04:00 •Using Social Media for Lead Generation: 00:04:00 •How to Get More Leads on Social Media: 00:04:00 •Social Media Lead Generation Tips: 00:05:00 •How to Use Social Media for Lead Generation: 00:03:00 •How to Generate B2B Leads With Social Media Ads: 00:04:00 •3 Foolproof Ways to Generate Leads with Social Media: 00:06:00 •Using Pay per Click(PPC) for Lead Generation: 00:05:00 •How to Generate Quality Leads From Your PPC Campaigns: 00:03:00 •Who PPC Lead Generation Works For: 00:03:00 •Using PPC for Lead Generation Offers a few Notable Benefits: 00:04:00 •Keyword tools for PPC lead generation: 00:03:00 •How to Plan your Google Ads Budget: 00:05:00 •Review: 00:05:00 •Assignment - Lead Generation with Attraction Marketing for Business: 00:00:00

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

Overview This comprehensive course on Enterprise Resource Planning will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Enterprise Resource Planning comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Enterprise Resource Planning. It is available to all students, of all academic backgrounds. Requirements Our Enterprise Resource Planning is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 6 sections • 42 lectures • 01:55:00 total length •Operations of an Economic Entity: Enterprise Resource Planning: 00:03:00 •The Hierarchical Perspective: 00:02:00 •Enterprise Resource Planning ERP: 00:01:00 •Technology's Role in Business: 00:03:00 •Types of Information Systems: 00:03:00 •Interrelations between Systems: 00:01:00 •Functional IT Systems: 00:01:00 •Enterprise Resource Planning: External Priorities: 00:02:00 •Why ERP?: 00:02:00 •Overall Implementation Requisites for ERP: 00:02:00 •Challenges of ERP Implementation in Business: 00:02:00 •Senior and Project Management: 00:03:00 •Critical Factors for Successful ERP Implementation: 00:07:00 •Implementation Steps: 00:03:00 •ERP: Integration and Supply Chain Support: 00:02:00 •Web Services Integration Options: 00:02:00 •Market Information and Sales Orders: 00:02:00 •Benefits of the Marketing Information System: 00:02:00 •Customer Relationship Management: 00:02:00 •Customer Relationship Management Functions: 00:02:00 •ERP: HR Planning and Utilization: 00:03:00 •What is an HRIS?: 00:05:00 •ERP: Electronic Commerce - Accounting System Interface: 00:04:00 •E-Commerce Supply Chain Management Solutions: 00:04:00 •Problems in ERP and E-Commerce Integration: 00:01:00 •Operational Indicator, KPI's and Metrics: 00:03:00 •What is Metrics?: 00:01:00 •Need for Metrics in Testing and Quality Analysis: 00:01:00 •Metrics Continued: 00:04:00 •What are Quality Metrics?: 00:03:00 •Tips of Selection of Quality Metrics: 00:02:00 •Lead, Spot & Lagged Indicators - Drive, Monitor & Report Indicators: 00:05:00 •Lean Manufacturing and Agility: 00:05:00 •Quantitative vs. Qualitative Indicators and Measurement Scope: 00:02:00 •Measurement and Presentation Tools: 00:02:00 •Mechanisms of Success: 00:03:00 •Monitoring, Evaluation and Reporting: 00:05:00 •Balanced Scorecard Perspectives: 00:04:00 •Strategy Mapping: 00:03:00 •Balanced Scorecards vs. Dashboards: 00:04:00 •Metrics Measurements: IT Systems in ERP: 00:04:00 •Assignment -Operations Management: Enterprise Resource Planning: 00:00:00

Enrol in our comprehensive customer service course suitable for beginners and experienced professionals. Learn essential skills for various roles, from representatives to managers, and advance your career in the dynamic field of customer service.

In today's competitive marketplace, a solid understanding of sales and management is essential for any business seeking to boost its sales performance and grow its market share. The "Sales and Management in Selling" course offers a comprehensive insight into the principles of sales, focusing on effective management strategies that drive success. It is designed to enhance your understanding of consumer behaviour, market trends, and sales techniques that are key to achieving long-term business objectives. Through this course, learners will develop a nuanced approach to managing sales teams, improving customer relationships, and driving business profitability. The course content has been meticulously crafted to equip individuals with the knowledge required to tackle sales challenges head-on and manage teams that perform at their best. By covering everything from sales techniques to the intricacies of effective management, participants will gain valuable insights that can be applied across a wide range of business settings. Whether you're new to the world of sales or looking to refine your existing skills, this course provides the necessary foundation to excel. Dive in and discover how a well-managed sales strategy can transform your business outcomes. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Sales and Sales Growth Module 2: Sales Presentation and Selling Module 3: Sales Negotiations and Dealing with Customers Module 4: Marketing and Sales Module 5: Strategic Planning and Development Module 6: Planning and Market Analysis Module 7: Consumer Buying Behaviour and Customer Analysis Module 8: Branding and Pricing Strategy Module 9: CRM Fundamentals and Strategies Module 10: Customer Service and Communication Skills Learning Outcomes Strategize sales growth initiatives with precision and agility. Deliver compelling sales presentations, showcasing product value effectively. Navigate negotiations with finesse, fostering positive customer relationships. Integrate marketing strategies seamlessly into the sales process. Develop strategic plans for sustainable business expansion. Analyse market dynamics and consumer behaviour to inform decision-making. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Sales professionals seeking career advancement. Marketing professionals aiming to enhance sales collaboration. Business owners keen on boosting sales performance. Entry-level professionals aspiring to excel in sales. Customer service representatives looking to broaden their skill set. Entrepreneurs aiming to master sales and business development. Individuals exploring a career shift towards sales. Anyone desiring a comprehensive understanding of sales management. Career path Sales Manager Marketing Executive Business Development Specialist Customer Relationship Manager Retail Sales Consultant Account Executive Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

B2B sales and marketing are entirely different beasts compared to consumer-facing campaigns—and getting them right is critical for any organisation looking to grow, retain valuable clients, and remain competitive. This course breaks down the essentials of business-to-business sales and marketing strategy, guiding you through the full cycle—from understanding buyer behaviour to managing a high-performing sales team. Whether you're refining your outreach or aiming to align departments, you'll gain structured insight into each component that drives B2B success. Across ten focused modules, you'll explore how to build a results-driven marketing plan, generate high-quality leads, manage client relationships, and operate on a global scale. With a strong emphasis on sales techniques, CRM strategies, and the integration of sales and marketing efforts, this course offers a complete approach tailored for business professionals. It's designed for those who want their strategies to be sharper, their messaging clearer, and their pipeline stronger. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to B2B Sales and Marketing Module 02: Understanding the B2B Buyer Module 03: Creating A B2b Marketing Strategy Module 04: Sales And Marketing Alignment Module 05: Building A B2b Sales Team Module 06: B2b Lead Generation Module 07: B2B Sales Techniques Module 08: B2b Sales Management Module 09: Customer Relationship Management Module 10: Global B2b Sales And Marketing Learning Outcomes: Analyse B2B buyer behaviour for strategic insights. Develop and execute effective B2B marketing strategies. Foster alignment between sales and marketing efforts. Build and manage a successful B2B sales team. Implement lead generation techniques for sustainable growth. Master B2B sales techniques and customer relationship management. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 21 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Sales professionals looking to enhance their B2B sales skills. Marketing specialists aiming to understand B2B marketing strategies. Business owners seeking to improve their B2B sales and marketing efforts. Recent graduates aspiring to work in the B2B sales and marketing industry. Career changers interested in transitioning to the B2B sector. Entrepreneurs wanting to grow their B2B businesses. Career path B2B Sales Manager B2B Marketing Specialist Account Executive Business Development Manager Sales Operations Analyst Customer Relationship Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

The Hospitality & Restaurant Management (HRM) course is designed for individuals seeking a solid understanding of the key principles that shape the hospitality and restaurant industry. Whether you are looking to manage a restaurant or handle the operations of a hospitality business, this course equips you with the knowledge to make informed decisions and develop strategies that drive business success. We cover essential topics such as customer service excellence, operational management, and financial strategies within the hospitality sector. Throughout this course, you will learn how to tackle the challenges faced by managers in a fast-paced, customer-focused environment. The course content has been carefully crafted to help you gain a clear understanding of both the theoretical and practical aspects of hospitality and restaurant management, without the need for any physical attendance. Gain insights on how to lead teams, manage finances, optimise resources, and build a thriving environment for your staff and customers. This course is ideal for anyone looking to elevate their career in the hospitality sector, as well as business owners keen to streamline their operations. Key Features: CPD Accredited Hospitality & Restaurant Management Course. Instant e-certificate and hard copy dispatch by next working day Fully online, interactive Hospitality & Restaurant Management course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum of this Hospitality & Restaurant Management (HRM) Course: Module 01: An Overview of Hotel Industry Module 02: The Process of Development and Training in Hospitality Industry Module 03: Management of Front Office Operations Module 04: Management of Housekeeping, Engineering and Security Operations Module 05: Management of Service Quality in Hospitality Industry Module 06: Customer Satisfaction Module 07: An Overview of the Restaurant Industry Module 08: Restaurant Layout Management and Legal Requirements Module 09: Menu Planning Module 10: Drinks Management Module 11: Purchasing, Receiving, Inventory, and Storage Module 12: Finding, Recruiting, and Training Employees Module 13: Running a Safe and Clean Restaurant Module 14: Customer Relations and Marketing Policy Learning Outcomes: Analyze the hotel & Restaurant Management industry, understanding its structure and dynamics. Demonstrate proficiency in front office operations and customer service. Execute effective housekeeping, engineering, and security management strategies. Implement quality management practices to enhance service standards. Develop expertise in restaurant layout, menu planning, and customer relations. Master the skills of purchasing, inventory, and employee recruitment in restaurants. Accreditation All of our courses are fully accredited, including this Hospitality & Restaurant Management (HRM) Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective inRestaurant Management. Certification Once you've successfully completed your Hospitality & Restaurant Management (HRM) Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Hospitality & Restaurant Management (HRM) Course certification has no expiry dates, although we do recommend that you renew them every 12 months. Assessment At the end of the Hospitality & Restaurant Management (HRM) courses, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Hospitality & Restaurant Management (HRM) Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Hospitality & Restaurant Management (HRM) course is ideal for: Individuals aspiring to excel in hotel and restaurant management roles. Professionals seeking in-depth knowledge of hospitality and restaurant operations. Entrepreneurs planning to establish or manage their own restaurants. Career changers aiming to enter the dynamic hospitality and restaurant industry. Requirements Learners do not require any prior qualifications to enrol on this Hospitality & Restaurant Management (HRM) Course. You just need to have an interest in Hospitality & Restaurant Management . Career path After completing this Hospitality & Restaurant Management (HRM) Course you will have a variety of careers to choose from. The following job sectors of Hospitality & Restaurant Management (HRM) Course are Hotel Manager - £30K to 60K/year Restaurant Manager - £25K to 45K/year Front Office Manager - £25K to 40K/year Housekeeping Manager - £23K to 35K/year Food and Beverage Manager - £28K to 50K/year Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Unearth the past from the comfort of your home with our Archaeology Online Diploma Course — your gateway to exploring ancient civilisations, long-lost artefacts, and the silent stories buried beneath centuries of soil. Designed for the curious mind, this engaging online course walks you through the foundations of archaeological theory, historical timelines, excavation methodologies (in theory only, no mud required), and how to piece together the puzzle of human history using evidence left behind. Whether you're a history enthusiast, an aspiring researcher, or just someone with an eye for mystery and a soft spot for ancient ruins, this course is structured to suit all backgrounds. With easily digestible modules, insightful content, and flexible learning, it’s the ideal way to feed your fascination for the past — without dusting off a single stone. Study at your own pace and let your imagination dig a little deeper into the secrets of human civilisation. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01 : Introduction to Call Centre Module 02 : Traits of a Call Centre Agent Module 03 : Agent and Customer Relationship Module 04 : Telephone Etiquettes Module 05 : Communication Skills Module 06 : Scripts and Negotiation Techniques Module 07 : Managing Difficult Customers Module 08 : Call Centre Metrics and Benchmarking Module 09 : Call Centre Technology and Trends Learning Outcomes: Enhance your customer service abilities. Develop strong communication skills. Handle difficult customers with confidence. Understand call centre metrics and benchmarks. Stay updated with industry technology and trends. Acquire negotiation techniques for successful interactions. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Call Centre Agents Customer Service Representatives Entry-level Sales and Marketing Professionals Individuals looking to improve their communication skills Recent graduates seeking a career in customer service Anyone interested in the call centre industry Career path Call Centre Agent Customer Service Representative Telemarketing Executive Sales Support Specialist Complaints Handler Customer Relations Coordinator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Diploma in Office Admin and Receptionist is a comprehensive course designed to equip learners with the essential skills and knowledge needed for a successful career as an office administrator or receptionist.