8649 Courses

Target Audience This course is ideal for customer service representatives, team leaders and front-line staff who would like to improve and broaden their customer service skills. Duration 1 Day Course Overview This course is designed to provide participants with the essential skills and strategies to deliver exceptional customer service in any industry or context. Through a blend of interactive sessions, practical exercises, and real-life scenarios, participants will learn how to effectively communicate, handle challenging situations, build strong customer relationships, and create memorable service experiences. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes Apply effective communication techniques to enhance customer interactions. Use problem-solving skills to handle challenging customer situations with confidence. Build and maintain positive customer relationships to foster loyalty. Implement strategies to create memorable customer service experiences.

Target Audience This course is ideal for professionals across all levels and industries who want to enhance their ability to manage conflict effectively in the workplace. Duration 1 Day Course Overview This course is designed to help participants develop and refine their conflict management skills using a structured conflict management framework. Participants will learn to identify the sources of conflict, understand different conflict management styles, and apply strategies to manage and resolve conflicts constructively. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes Apply a structured conflict management framework to effectively handle conflicts in the workplace. Identify the root causes of conflict and understand different conflict management styles. Apply communication strategies to de-escalate and resolve conflicts. Foster a positive work environment by managing conflicts constructively.

DAW Production Stage 1 - DAW set up and making music EVERY TUESDAY FOR SIX WEEKS 12th September to 17th October 5pm - 9pm So you've worked out how to EQ things, when to use a compressor, how to manipulate the space with reverb and how much fun modulation effects can be. BUT ever feel like there's something they're just not telling you? This course gives you answers to the questions you didn't even know to ask!

This qualification is aimed at anyone involved in the management of fire safety in any workplace. This includes managers, supervisors, team leaders, fire wardens (marshals) and staff working in any area where there is a potential risk of fire.

Target Audience Business professionals from a broad range of industries looking to understand and implement sustainability practices within their commercial environments. Duration 1 Day Course Overview This course provides participants with a comprehensive exploration of environmental sustainability and its relevance and implications within the commercial sector. The course will cover key concepts, practices, and strategies that can help businesses operate sustainably while maintaining profitability and competitiveness. Participants will learn how to integrate sustainability into their business operations, making informed decisions that benefit both the environment and their organisation. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes Explain the fundamental principles and impacts of environmental sustainability. Identify the benefits and challenges of implementing sustainable practices in business. Develop and prioritise strategies for reducing environmental footprints in various industries. Integrate sustainability into business strategy and operations, including conducting a business benefits analysis.

Target Audience This course is ideal for professionals across all levels and industries who want to enhance their negotiation skills using a structured approach. Duration 1 Day Course Overview This course is designed to help participants develop and refine their negotiation skills through the application of the Harvard Principled Negotiation framework. Participants will learn to separate people from the problem, focus on interests rather than positions, invent options for mutual gain, insist on objective criteria, and understand the importance of their Best Alternative to a Negotiated Agreement (BATNA). This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes Apply the Harvard Principled Negotiation framework to conduct effective and ethical negotiations. Prepare thoroughly for negotiations by identifying interests, options for mutual gain, and objective criteria. Communicate persuasively and manage interpersonal dynamics using principled negotiation techniques. Build strong relationships and achieve fair, mutually beneficial agreements.

Electric Vehicle Technicians have had access to certified training at different levels of competency for a number of years, but this has not been the case for Vehicle Dismantling Technicians until now. Vehicle repairers have been taught how to diagnose faults on Electric or Hybrid vehicles, make them safe, repair or replace the high voltage component and then put the vehicle back together and make them work. Vehicle dismantlers need to know how to assess Electric and Hybrid vehicles, store them properly, make them safe and dismantle them, store the parts and ship them out for re-use, repurposing or recycling, so the accredited and certified training for vehicle repair technicians met some of the criteria for dismantling but not all. Electric Vehicle Dismantling Training raises the professional standards of the vehicle dismantling and recycling industry, provides consistent training standards across the world, helps develop knowledge and understanding, enables team members to grow their own abilities, and achieve accredited training.

Our PRP Facial Course, also known as a ‘Vampire Face Lift’ or ‘Dracula Therapy’, will allow you to perform this treatment safely and effectively. This treatment involves extracting a small amount of blood from the client, which is then put into a spinning process to separate the plasma from the blood. This is then restored back the problem areas via mesotherapy on your client’s face; this aims to restore a youthful look by promoting the production of collagen. By using elements found naturally in the body, you reduce the risk of allergic reactions. Please note: Elements of Phlebotomy are included in this course; however, you will only receive a qualification in PRP Facial.

Target Audience Aspiring leaders, high-potential employees, and individual contributors interested in developing leadership skills. Duration 1 Day Course Overview This introductory course is designed for individuals who aspire to leadership roles but have no formal leadership experience. It is ideal for graduates or early career professionals who have a passion for leadership and want to explore what aspects of leadership are best suited for them. The course provides a foundational understanding of leadership, emphasizing self-awareness and the transition from individual contributor to potential leader. Participants will be introduced to key leadership concepts, including the Leadership Tension Lens, which will prepare them to navigate the complexities of leadership roles. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes Define leadership to self and others in a meaningful way Define The Leadership Tension Lens: exploring leadership practices via trade-offs and tensions Demonstrate social and emotional intelligence Investigate Team Culture: Norms and Expectations Define a performance coaching approach Examine relationships and culture: giving and receiving feedback Explore Leadership Experiences (Case Studies): Learning from Mistakes

Target Audience Mentors of business professionals, leaders & executives who are undertaking personal and professional development. Duration 3hrs Course Overview This course is designed to equip mentors to effectively guide their mentees through their development program. It provides mentors with insights into the mentoring program structure, expectations of mentors and mentees, and techniques for fostering a constructive and development-focused relationship. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes Follow the structure and meet the objectives of the organisation’s mentoring program. Apply effective strategies for building a productive mentoring relationship. Confidently facilitate development-focused conversations and activities. Support mentees in creating and implementing action plans.