376 Dealing With Difficult Customers courses delivered Online

Dive deep into the captivating world of telephonic commerce with our course, 'Telesales Executive Training: Excellence in Sales Communication.' In this meticulously structured programme, journey from the foundations of telesales to mastering the intricacies of closing a call proficiently. Understand the art of telephonic persuasion, uncover strategies to turn potential leads into loyal customers, and navigate the often-challenging dynamics of call situations to ensure optimal outcomes. By the end of this course, harness the power of effective communication to leave an indelible mark in the competitive landscape of telesales. Learning Outcomes Comprehend the fundamental principles and nuances of telesales communication. Develop proficiency in lead generation and employing strategic sales techniques. Perfect the processes of call preparation, staging, response, and closure. Address and navigate challenging call situations with finesse and professionalism. Gauge and enhance sales performance through relevant metrics and performance management tools. Why buy this Telesales Executive Training: Excellence in Sales Communication? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Telesales Executive Training: Excellence in Sales Communication for? Individuals aiming to venture into the telesales sector and hone their telecommunication abilities. Current sales agents eager to augment their skill set and thrive in the dynamic telesales environment. Team leaders in sales desiring to mentor their teams with industry-relevant knowledge. Entrepreneurs who wish to implement telesales as a growth strategy for their enterprise. Any professional keen on mastering telecommunication skills for diverse business applications. Career path Telesales Executive: £18,000 - £30,000 Call Centre Manager: £25,000 - £45,000 Sales Performance Analyst: £23,000 - £37,000 Lead Generation Specialist: £20,000 - £35,000 Telephone Communication Trainer: £24,000 - £40,000 Customer Retention Specialist: £22,000 - £38,000 Prerequisites This Telesales Executive Training: Excellence in Sales Communication does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Telesales Executive Training: Excellence in Sales Communication was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Telesales Introduction to Telesales 00:13:00 Module 02: Prospecting and Lead Generation Prospecting and Lead Generation 00:15:00 Module 03: Sales Techniques and Strategies Sales Techniques and Strategies 00:18:00 Module 04: Call Preparation Call Preparation 00:08:00 Module 05: Call Response Call Response 00:11:00 Module 06: Staging the Call Staging the Call 00:11:00 Module 07: Dealing with Difficult Situations Dealing with Difficult Situations 00:11:00 Module 08: Closing the Call Closing the Call 00:09:00 Module 09: Telephone Etiquette Telephone Etiquette 00:23:00 Module 10: Sales Metrics and Performance Management Sales Metrics and Performance Management 00:14:00

Step into the world of the 'Assertiveness Skills' course, a dedicated pathway sculpted to empower you with the pillars of confidence and determination. As you venture through this transformative journey, you'll encounter the nuanced interpretation of self-assuredness and the barriers that obstruct personal goals. Delve deeper, and the essence of effective communication unravels, accompanied by the pivotal art of setting objectives. With an added emphasis on mastering your presence - from feeling, looking, to sounding the part - and handling challenges with grace, your evolution into an assertive individual awaits. Learning Outcomes Understand and embody the essence of self-confidence in diverse scenarios. Identify and circumvent challenges preventing goal realisation. Cultivate enhanced communication skills to foster genuine connections. Grasp the centrality of goal setting for personal and professional advancement. Develop strategies for impactful presentations and address challenging behaviours effectively. Why choose this Assertiveness Skills course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Assertiveness Skills Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Assertiveness Skills course for? Individuals aiming to bolster their assertiveness in personal and professional domains. Professionals striving to enhance their communicative prowess. People desiring mastery over presentation techniques. Those confronting challenges in managing or understanding difficult behaviours. Aspirants wishing for comprehensive self-growth and empowerment. Career path Conflict Resolution Specialist: £25,000 - £40,000 Corporate Communications Manager: £35,000 - £60,000 Negotiation Consultant: £30,000 - £55,000 Personal Development Coach: £20,000 - £45,000 Team Leader: £24,000 - £50,000 Organisational Behaviour Specialist: £30,000 - £55,000 Prerequisites This Assertiveness Skills does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Assertiveness Skills was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: What Does Self-Confidence Mean To You? What Does Self-Confidence Mean To You 00:15:00 Module 02: Obstacles to Our Goals Obstacles to Our Goals 00:07:00 Module 03: Communication Skills Communication Skills 00:11:00 Module 04: The Importance of Goal Setting The Importance of Goal Setting 00:11:00 Module 05: Feeling the Part Feeling the Part 00:09:00 Module 06: Looking the Part Looking the Part 00:08:00 Module 07: Sounding the Part Sounding the Part 00:09:00 Module 08: Powerful Presentations Powerful Presentations 00:07:00 Module 09: Coping Techniques Coping Techniques 00:08:00 Module 10: Dealing with Difficult Behavior Dealing with Difficult Behavior 00:08:00 Assignment Assignment - Assertiveness Skills 00:00:00

Welcome to the art of negotiation, a skill that can transform your personal and professional life. Our Negotiation Skills course is designed to equip you with the tools, strategies, and mindset to become a master negotiator. Whether you're navigating business deals, resolving conflicts, or simply seeking to enhance your everyday interactions, this course provides a comprehensive understanding of the negotiation process. From laying the groundwork and exchanging information to the final close, you'll gain insights into the dynamics of successful negotiation. Learn to handle difficult issues with finesse and even negotiate on behalf of others. Join us in this exciting journey towards becoming a confident and persuasive negotiator. Learning Outcomes Understand the fundamentals of negotiation. Prepare effectively for negotiations. Lay the groundwork for successful negotiations. Navigate the phases of exchanging information and bargaining. Achieve mutual gain through negotiation. Why choose this Negotiation Skills course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Negotiation Skills course for? Professionals looking to enhance their negotiation skills. Business leaders and managers seeking to improve deal-making abilities. Individuals interested in conflict resolution and mediation. Sales and marketing professionals. Anyone looking to excel in personal and professional negotiations. Career path Sales Manager: £25,000 - £70,000 Business Development Manager: £30,000 - £80,000 Contract Manager: £30,000 - £70,000 Mediator: £30,000 - £70,000 Human Resources Manager: £30,000 - £60,000 International Relations Specialist: £25,000 - £70,000 Prerequisites This Negotiation Skills does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Negotiation Skills was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module One - Negotiation Skills: Understanding Negotiation Understanding Negotiation 00:09:00 Module Two - Negotiation Skills: Getting Prepared Getting Prepared 00:10:00 Module Three - Negotiation Skills: Laying the Groundwork Laying the Groundwork 00:12:00 Module Four - Negotiation Skills: Phase One - Exchanging Information Phase One - Exchanging Information 00:08:00 Module Five - Negotiation Skills: Phase Two - Bargaining Phase Two - Bargaining 00:11:00 Module Six - Negotiation Skills: About Mutual Gain About Mutual Gain 00:14:00 Module Seven - Negotiation Skills: Phase Three - Closing Phase Three - Closing 00:07:00 Module Eight - Negotiation Skills: Dealing with Difficult Issues Dealing with Difficult Issues 00:10:00 Module Nine - Negotiation Skills: Negotiating Outside the Boardroom Negotiating Outside the Boardroom 00:08:00 Module Ten - Negotiation Skills: Negotiating on Behalf of Someone Else Negotiating on Behalf of Someone Else 00:07:00 Mock Exam Mock Exam - Negotiation Skills 00:20:00 Final Exam Final Exam- Negotiation Skills 00:20:00

Play Video Navigating the bustling roads or construction sites requires skill, attention to detail, and a thorough understanding of traffic management. Enter the role of the Traffic Marshal Banksman - a linchpin in ensuring the smooth flow of vehicles, managing risks, and ensuring overall safety. This course delves deep into the crucial difference between traffic marshall and banksman, offering insights to those keen on mastering the techniques. With a comprehensive curriculum, this traffic marshal banksman course equips you with the knowledge to excel in traffic marshall banksman jobs and to earn the sought-after banksman traffic marshall card. From traffic management to the art of vehicle signalling and maintaining health and safety standards, this training provides a holistic perspective, ensuring you're not just a banksman but an expert with ample banksman training. Learning Outcomes Understand the roles and responsibilities of a Traffic Marshal (Banksman). Gain proficiency in temporary traffic control and its management. Develop skills in traffic risk assessment and mitigate potential hazards. Acquire expertise in vehicle signalling, especially in reversing vehicles. Enhance knowledge on health and safety practices in the traffic management field. Upon completing this course, you will acquire essential skills such as effective communication, coping techniques, managing difficult behaviors, responding to accidents and breakdowns, understanding road safety laws and policies, stress management, and fostering teamwork. Why Enrol This Traffic Marshal (Banksman) Course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Who is this Traffic Marshal (Banksman) course for? Individuals aspiring to work in the traffic management sector. Professionals looking to attain the banksman traffic marshall card. Those keen on understanding the difference between traffic marshall and banksman roles. Employees involved in construction or similar industries requiring vehicle management. Safety officers wanting to augment their traffic safety knowledge. Prerequisites This Traffic Marshal (Banksman) Certification does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Traffic Marshal (Banksman) Certification was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Traffic Controller: Average salary range: £20,000 - £25,000 per annum Construction Site Banksman: Average salary range: £23,000 - £28,000 per annum Highway Maintenance Operative: Average salary range: £18,000 - £23,000 per annum Traffic Management Supervisor: Average salary range: £26,000 - £32,000 per annum Road Safety Officer: Average salary range: £24,000 - £29,000 per annum Logistics Coordinator: Average salary range: £22,000 - £27,000 per annum Certification After studying the course materials of the Traffic Marshal (Banksman) Certification there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. FAQ's What do I need to work as a traffic marshal? To work as a traffic marshal, you typically need to complete a recognized traffic marshal training course, obtain a certification, and be knowledgeable about health and safety regulations specific to the job. What are the duties and responsibilities of a marshal? A marshal's duties include ensuring safety at construction sites and traffic-intensive areas, controlling traffic flow, ensuring pedestrian safety, setting up temporary traffic control measures like diversions, conducting risk assessments, using appropriate signaling techniques to guide drivers, and adhering to health and safety regulations. What do you need to work in traffic management? Working in Traffic Management does not require you to have any prior qualifications. All you need relevant skills and a Certification to work in this field  How long is a traffic marshal course? The duration of a traffic marshal course can vary depending on the institution and region. Our Traffic Marshal course duration is 4.5 hours. Difference between traffic marshal and banksman? While both traffic marshals and banksmen focus on safety and directing vehicular movement, the primary difference lies in their areas of operation. A traffic marshal primarily deals with controlling traffic in construction sites and high-traffic areas. In contrast, a banksman is specialized in guiding drivers when maneuvering their vehicles in tight spaces, especially during reversing. Course Curriculum Module 01: Introduction to Traffic Marshalling Introduction to Traffic Marshalling 00:14:00 Module 02: Traffic Management Traffic Management 00:21:00 Module 03: Temporary Traffic Control Temporary Traffic Control 00:30:00 Module 04: Traffic Risk Assessment Traffic Risk Assessment 00:26:00 Module 05: Vehicle Signaling Vehicle Signaling 00:17:00 Module 06: Reversing Vehicles Reversing Vehicles 00:22:00 Module 07: Health and Safety Health and Safety 00:26:00 Assignment Assignment - Traffic Marshal (Banksman) 00:00:00 Bonus Modules Communication Skills 00:11:00 Coping Techniques 00:08:00 Dealing with Difficult Behavior 00:08:00 In the Events of Accidents and Breakdowns 00:16:00 Laws and Policies Involving Road Safety 00:27:00 Dealing with Difficult Behavior 00:08:00 Stress Management 00:17:00 Teamwork 00:06:00

Overview This comprehensive course on 20 Keys for Happy Life will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This 20 Keys for Happy Life comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this 20 Keys for Happy Life. It is available to all students, of all academic backgrounds. Requirements Our 20 Keys for Happy Life is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 4 sections • 24 lectures • 02:37:00 total length •Introduction: 00:01:00 •My Promise to You: 00:03:00 •Key 1 - Environment: 00:10:00 •Key 2 - Choices: 00:07:00 •Key 3 - Disappointments: 00:11:00 •Key 4 - Other People's Opinion: 00:05:00 •Key 5 - Perfectionism: 00:06:00 •Key 6 - Be Positive: 00:12:00 •Key 7 - Perspective: 00:07:00 •Key 8 - The World Moves On: 00:08:00 •Key 9 - Scenarios: 00:13:00 •Key 10 - The '3 Questions' Method: 00:04:00 •Key 11 - World Ranking: 00:05:00 •Key 12 - Social Media, Bullying & Dealing With Difficult People: 00:11:00 •Key 13 - Work: 00:16:00 •Key 14 - Variety: 00:04:00 •Key 15- Block Scheme of Happiness: 00:02:00 •Key 16- Take Care of Your Home: 00:04:00 •Key 17- Health: 00:07:00 •Key 18- Dealing With Complainers: 00:04:00 •Key 19 - People Like to Talk: 00:06:00 •Key 20 - Comparing Yourself to Others: 00:08:00 •Thank You: 00:03:00 •Assignment - 20 Keys for Happy Life: 00:00:00

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Join our Equality & Diversity course and gain the skills and knowledge to promote diversity and inclusion in your workplace. From understanding diversity and stereotypes to coping with discrimination and dealing with diversity complaints, you'll learn how to become an ally and advocate for diversity. This Equality & Diversity course is designed to provide you with an in-depth understanding of the concept of diversity and how to promote inclusion in the workplace. You will learn about understanding stereotypes and breaking down the barriers that prevent diversity. Additionally, you will gain knowledge of verbal and non-verbal communication skills, being proactive in promoting diversity, and coping with discrimination. You will also learn how to deal with diversity complaints as a person, a manager, and an organisation. After completing this Equality & Diversity course, you will be able to: Understand and promote diversity in the workplace. Break down stereotypes and barriers that prevent diversity. Communicate effectively with people from diverse backgrounds. Be proactive in promoting diversity and inclusion. Deal with discrimination and diversity complaints. Understand the role of managers and organisations in promoting diversity. What will make you stand out? Upon completion of this online Equality & Diversity course, you will gain the following: CPD QS Accredited Equality & Diversity course. Lifetime access to the whole collection of learning materials. The online test with immediate results You can study and complete the Equality & Diversity course at your own pace. Study for the Equality & Diversity course using any internet-connected device, such as a computer, tablet, or mobile device. The substantial Equality & Diversity is designed to help you demonstrate the preliminary to in-depth level of learning regarding this topic. Moreover, you will be provided with the most knowledgeable and informative modules for your lifetime by enrolling in this course just once. Furthermore, as you proceed through the modules of this course, you will discover the fundamentals of Equality & Diversity and explore the key topics. Therefore, reinforce your knowledge and furnish your skills by enrolling in our Equality & Diversity course. Take one step closer to achieving your goal. Show off your new skills with a certificate of completion Once you complete the Equality & Diversity course, you will be eligible to request a digital certificate for free. For Printed Transcript & Hardcopy Certificate- 4.99 GBP (Inside the UK Postal Fee) 8.99 GBP (International Delivery Fee) CPD 10 CPD hours / points Accredited by CPD Quality Standards Module 01: Introduction to Diversity 15:59 1: Understanding Diversity Preview 15:59 Module 02: Exploring Stereotypes 03:09 2: Understanding Stereotypes 03:09 Module 03: Breaking Down the Barriers 05:50 3: Breaking Down the Barriers 05:50 Module 04: Oral Communication Abilities 08:48 4: Verbal Communication Skills 08:48 Module 05: Non-Verbal Interaction Abilities 05:04 5: Non-Verbal Communication Skills 05:04 Module 06: Taking Initiative 08:33 6: Being Proactive 08:33 Module 07: Managing Discrimination Challenges 10:19 7: Coping with Discrimination 10:19 Module 08: Addressing Diversity Concerns Individually 03:46 8: Dealing with Diversity Complaints as a Person 03:46 Module 09: Addressing Diversity Concerns in a Managerial Role 03:30 9: Dealing with Diversity Complaints as a Manager 03:30 Module 10: Addressing Diversity Concerns as an Organisational Entity 07:11 10: Dealing with Diversity Complaints as an Organization 07:11 Who is this course for? This Equality & Diversity course is ideal for: Those who are interested in working in an inclusive and diverse environment. Individuals who are looking for a career change. Those who are looking to improve their skills and knowledge in promoting diversity and inclusion. Those who are interested in working in a fast-paced and dynamic environment. Individuals who are looking to develop their communication and problem-solving skills. Requirements Without any formal requirements, you can delightfully enrol in this Equality & Diversity course. Career path Upon completing this Equality & Diversity course, you may pursue the following career paths: Diversity and Inclusion Officer (£30,000 - £45,000 per year) Equality and Diversity Consultant (£35,000 - £50,000 per year) Human Resources (HR) Manager (£35,000 - £55,000 per year) Diversity and Inclusion Trainer (£40,000 - £60,000 per year) Diversity and Inclusion Advisor (£45,000 - £70,000 per year)

Discover how to support youth mental health and well-being with our easy-to-follow course. Learn about child psychology, attachment, and common mental health issues in young people. Perfect for anyone interested in helping children thrive mentally and emotionally. Join now and make a positive impact!

Are you looking to enhance your Equality & Diversity in Workplace skills? If yes, then you have come to the right place. Our comprehensive course on Equality & Diversity in Workplace will assist you in producing the best possible outcome by mastering the Equality & Diversity in Workplace skills. The Equality & Diversity in Workplace course is for those who want to be successful. In the Equality & Diversity in Workplace course, you will learn the essential knowledge needed to become well versed in Equality & Diversity in Workplace. Our Equality & Diversity in Workplace course starts with the basics of Equality & Diversity in Workplace and gradually progresses towards advanced topics. Therefore, each lesson of this Equality & Diversity in Workplace course is intuitive and easy to understand. Why would you choose the Equality & Diversity in Workplace course from Compliance Central: Lifetime access to Equality & Diversity in Workplace course materials Full tutor support is available from Monday to Friday with the Equality & Diversity in Workplace course Learn Equality & Diversity in Workplace skills at your own pace from the comfort of your home Gain a complete understanding of Equality & Diversity in Workplace course Accessible, informative Equality & Diversity in Workplace learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Equality & Diversity in Workplace Study Equality & Diversity in Workplace in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Equality & Diversity in Workplace Course Equality & Diversity in Workplace Curriculum Breakdown of the Equality & Diversity in Workplace Course Understanding Diversity Understanding Stereotypes Breaking Down the BarriersVerbal Communication Skills Non-Verbal Communication Skills Being Proactive Coping with Discrimination Dealing with Diversity Complaints as a Person Dealing with Diversity Complaints as a Manager Dealing with Diversity Complaints as an Organization CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Equality & Diversity in Workplace course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Equality & Diversity in Workplace. It is also great for professionals who are already working in Equality & Diversity in Workplace and want to get promoted at work. Requirements To enrol in this Equality & Diversity in Workplace course, all you need is a basic understanding of the English Language and an internet connection. Career path The Equality & Diversity in Workplace course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Equality & Diversity in Workplace. Equality and Diversity Officer: £25,000 to £40,000 per year Human Resources (HR) Manager: £30,000 to £60,000 per year Diversity Consultant: £35,000 to £70,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Are you looking to enhance your Equality, Diversity and Inclusion skills? If yes, then you have come to the right place. Our comprehensive course on Equality, Diversity and Inclusion will assist you in producing the best possible outcome by mastering the Equality, Diversity and Inclusion skills. The Equality, Diversity and Inclusion course is for those who want to be successful. In the Equality, Diversity and Inclusion course, you will learn the essential knowledge needed to become well versed in Equality, Diversity and Inclusion. Our Equality, Diversity and Inclusion course starts with the basics of Equality, Diversity and Inclusion and gradually progresses towards advanced topics. Therefore, each lesson of this Equality, Diversity and Inclusion course is intuitive and easy to understand. Why would you choose the Equality, Diversity and Inclusion course from Compliance Central: Lifetime access to Equality, Diversity and Inclusion course materials Full tutor support is available from Monday to Friday with the Equality, Diversity and Inclusion course Learn Equality, Diversity and Inclusion skills at your own pace from the comfort of your home Gain a complete understanding of Equality, Diversity and Inclusion course Accessible, informative Equality, Diversity and Inclusion learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Equality, Diversity and Inclusion bundle Study Equality, Diversity and Inclusion in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Equality, Diversity and Inclusion Course Improve your chance of gaining in demand skills and better earning potential by completing the Equality, Diversity and Inclusion Equality, Diversity and Inclusion Curriculum Breakdown of the Equality, Diversity and Inclusion Course Module 01 : Understanding Diversity Module 02 : Understanding Stereotypes Module 03 : Breaking Down the Barriers Module 04 : Verbal Communication Skills Module 05 : Non-Verbal Communication Skills Module 06 : Being Proactive Module 07 : Coping with Discrimination Module 08 : Dealing with Diversity Complaints as a Person Module 09 : Dealing with Diversity Complaints as a Manager Module 10 : Dealing with Diversity Complaints as an Organization CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Equality, Diversity and Inclusion course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Equality, Diversity and Inclusion. It is also great for professionals who are already working in Equality, Diversity and Inclusion and want to get promoted at work. Requirements To enrol in this Equality, Diversity and Inclusion course, all you need is a basic understanding of the English Language and an internet connection. Career path The Equality, Diversity and Inclusion course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Equality, Diversity and Inclusion. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each