Booking options
£12
£12
On-Demand course
1 hour
All levels
In today’s fast-paced business environment, the role of a Telesales Executive has become more crucial than ever. With a focus on driving sales through phone conversations, this course is designed to equip you with the core knowledge and skills needed to succeed in the telesales industry. From mastering effective communication techniques to understanding the key principles of customer persuasion, this course covers everything you need to know to start excelling in telesales.
Throughout the course, you’ll learn the strategies that top telesales professionals use to build rapport, overcome objections, and close deals. You’ll also explore how to handle difficult conversations with ease and use your voice as a powerful tool to influence potential clients. Whether you’re new to telesales or looking to enhance your existing skills, this course offers valuable insights and strategies that will help you drive results, increase customer engagement, and boost your sales performance. Prepare yourself for a rewarding career in telesales with the knowledge and confidence to succeed.
Key Features
CPD Accredited
FREE PDF + Hardcopy certificate
Fully online, interactive course
Self-paced learning and laptop, tablet and smartphone-friendly
24/7 Learning Assistance
Discounts on bulk purchases
Course Curriculum
Module 01: Introduction to Telesales
Module 02: Prospecting and Lead Generation
Module 03: Sales Techniques and Strategies
Module 04: Call Preparation
Module 05: Call Response
Module 06: Staging the Call
Module 07: Dealing with Difficult Situations
Module 08: Closing the Call
Module 09: Telephone Etiquette
Module 10: Sales Metrics and Performance Management
Learning Outcomes
Enhance your telesales skills and techniques.
Master prospecting and lead generation strategies.
Develop effective call preparation and response strategies.
Successfully navigate and overcome challenging situations.
Perfect the art of closing sales calls.
Understand the importance of telephone etiquette and sales performance metrics.
Accreditation
This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.
Certificate
After completing this course, you will get a FREE Digital Certificate from Training Express.
10 CPD hours / points Accredited by CPD Quality Standards
Sales professionals aiming to sharpen their telesales skills.
Individuals looking to enter the telesales industry.
Customer service representatives seeking to transition into telesales.
Small business owners interested in improving their sales abilities.
Graduates seeking a career in sales.
Anyone eager to boost their sales performance and career prospects.
Telesales Executive
Inside Sales Representative
Business Development Executive
Sales Coordinator
Account Executive
Customer Relationship Manager
Digital certificate
Digital certificate - Included
Once you've successfully completed your course, you will immediately be sent a FREE digital certificate.
Hard copy certificate
Hard copy certificate - Included
Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).
For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
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