Description

In today’s fast-paced business environment, the role of a Telesales Executive has become more crucial than ever. With a focus on driving sales through phone conversations, this course is designed to equip you with the core knowledge and skills needed to succeed in the telesales industry. From mastering effective communication techniques to understanding the key principles of customer persuasion, this course covers everything you need to know to start excelling in telesales.

Throughout the course, you’ll learn the strategies that top telesales professionals use to build rapport, overcome objections, and close deals. You’ll also explore how to handle difficult conversations with ease and use your voice as a powerful tool to influence potential clients. Whether you’re new to telesales or looking to enhance your existing skills, this course offers valuable insights and strategies that will help you drive results, increase customer engagement, and boost your sales performance. Prepare yourself for a rewarding career in telesales with the knowledge and confidence to succeed.

Key Features

CPD Accredited

FREE PDF + Hardcopy certificate

Fully online, interactive course

Self-paced learning and laptop, tablet and smartphone-friendly

24/7 Learning Assistance

Discounts on bulk purchases

Course Curriculum

Module 01: Introduction to Telesales

Module 02: Prospecting and Lead Generation

Module 03: Sales Techniques and Strategies

Module 04: Call Preparation

Module 05: Call Response

Module 06: Staging the Call

Module 07: Dealing with Difficult Situations

Module 08: Closing the Call

Module 09: Telephone Etiquette

Module 10: Sales Metrics and Performance Management

Learning Outcomes

Enhance your telesales skills and techniques.

Master prospecting and lead generation strategies.

Develop effective call preparation and response strategies.

Successfully navigate and overcome challenging situations.

Perfect the art of closing sales calls.

Understand the importance of telephone etiquette and sales performance metrics.

Accreditation

This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.

Certificate

After completing this course, you will get a FREE Digital Certificate from Training Express.

CPD

10 CPD hours / points Accredited by CPD Quality Standards

Who is this course for?

Sales professionals aiming to sharpen their telesales skills.

Individuals looking to enter the telesales industry.

Customer service representatives seeking to transition into telesales.

Small business owners interested in improving their sales abilities.

Graduates seeking a career in sales.

Anyone eager to boost their sales performance and career prospects.

Career path

Telesales Executive

Inside Sales Representative

Business Development Executive

Sales Coordinator

Account Executive

Customer Relationship Manager

Certificates

Digital certificate

Digital certificate - Included

Once you've successfully completed your course, you will immediately be sent a FREE digital certificate.

Hard copy certificate

Hard copy certificate - Included

Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).
For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

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Telesales Executive Essentials Course

By Training Express

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