74 Customer Success (CS) courses

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

Effective customer service plays a vital role in attracting and retaining customers. Businesses can use good customer service to boost sales and loyalty. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. This course provides the knowledge and skills to help you hone your customer service skills.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

Join us for this step-by-step workshop to map your customer journey.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.

Join FlashAcademy and two of its customers as they explore the link between EAL and wellbeing. This webinar will provide valuable insights, data and actionable strategies for educators, school leadership and EAL specialists.

Whether the Highfield Customer Service e-learning course is used as part of the training for a level 2 customer service qualification or as a stand-alone training course for staff and managers, learners will understand what is meant by, and how to deliver, good customer service in your organisation. From the basic principles of customer service to understanding and anticipating customers’ wants and needs, the course breaks information into engaging and interactive chunks. Areas covered Customer service principles Customers’ needs and expectations Behaviour and interpersonal skills Responding to problems or complaints Who is it aimed at? The course is useful for staff, managers, and apprentices working within any business

🚀 Unlock the Secrets of Closing Deals with 'The Science of Successful Closures' Course! 🚀   Master the art of sealing the deal and skyrocket your success in sales with our exclusive online course! Whether you're a seasoned sales professional or just starting in the field, this comprehensive program is your ticket to achieving remarkable closures consistently.   🎯 What You'll Learn: 🌟 Proven Strategies: Discover battle-tested techniques that top performers use to close deals effectively. 🌟 Psychological Insights: Understand the psychology behind successful closures and leverage it to your advantage. 🌟 Tailored Approaches: Learn adaptable methods for various industries and customer personas. 🌟 Overcoming Objections: Turn objections into opportunities with confidence and finesse. 🌟 Communication Mastery: Hone your communication skills to build rapport and trust effortlessly.   💡 Course Highlights: 🚀 Engaging Modules: Access bite-sized, actionable lessons curated by sales experts. 🚀 Real-Life Scenarios: Dive into case studies and simulations to apply your newfound knowledge. 🚀 Interactive Q&A: Get personalized support through live Q&A sessions with industry professionals. 🚀 Exclusive Resources: Gain access to templates, scripts, and tools for immediate implementation.   👨‍🏫 Meet Your Instructors: Our team comprises seasoned sales leaders with decades of collective experience across diverse industries. They're dedicated to sharing insider secrets and practical wisdom to help you excel in your sales career.   🎓 Who Can Benefit? 🌐 Sales Professionals: Amplify your skills and achieve unparalleled success in closing deals. 👔 Business Owners: Equip yourself with the strategies necessary to drive revenue and growth. 👩‍💼 Entrepreneurs: Gain the edge in negotiations and partnerships to scale your business.   🔥 Don't Miss This Opportunity! Invest in your success today and elevate your sales game to new heights! Join 'The Science of Successful Closures' course now to become a master closer and achieve unparalleled success in the world of sales. Enroll now and take the first step toward becoming a sales powerhouse! Course Curriculum INTRODUCTION Introduction to Closing Deals 00:00 Eric's Story 00:00 CLOSING TACTICS & STRATEGIES Preparation 00:00 The System 00:00 Sales Model 00:00 Sales Mountain 00:00 The Sales Script 00:00 3 Ways to Elevate Your Closing Results 00:00 Embracing Sales 00:00 The First of 3 00:00 The Second of 3 00:00 Conclusion 00:00

Duration 3 Days 18 CPD hours This course is intended for Individuals preparing for the Cisco Customer Success ManagerSpecialist certification Individuals who have experience working with customers to determine, measure, and deliver business outcomes through the implementation of technology Overview After taking this course, you should be able to: Describe the role of the Customer Success Manager Describe the tools that the Customer Success Manager uses to ensure customer experience Describe the lifecycle approach to customer experience The Cisco Customer Success Manager (DTCSM) v2.2 course gives you the confidence and competence to fulfill the Customer Success Manager (CSM) role successfully, helping your customers realize value from their solutions and achieve their business outcomes. The course offers experiential learning through practical exercises using situations based on real-life use cases and case studies. In this highly interactive course, you can practice and gain confidence in fulfilling core tasks using best-practice tools and methodologies while receiving feedback from the facilitator and your peers.This course is based on understanding the customer lifecycle and how to optimize that journey, increasing the value realized by the customer, and maximizing your likelihood to maintain their loyalty and renew or expand their business opportunities. The course helps you prepare for the 820-605 Cisco Customer Success Manager (CSM) exam. By passing this exam, you earn the Cisco Customer Success Manager Specialist certification. Course Outline Transition to Subscription Economy Customer and Industry Trends Defining Customer Success and the CSM Role Engaging the Customer for Success Engaging the Customer for Success Addressing Barriers Customer Success Management Activities Success Plan Elements Customer Success Management Activities Additional course details: Nexus Humans Cisco Customer Success Manager v2.2 (DTCSM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Customer Success Manager v2.2 (DTCSM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Description Would You Like More Success In Your Life? Have you ever wished you could have more happiness, have more success, have more influence, and handle your finances? Success is a skill that can be learnt. In this course, I want to show you the rules for success in your personal and professional life. You'll learn how to master your wealth, your finance, your happiness, your influence, your self-mastery and so much more so you can have the success you deserve! This is a course that everyone should enroll in to get a better life! This is what you'll learn in this course: What The Success Mindset Is & How They Can Have It The Secrets To Have More Wealth & Be Financially Free - Finance Tips The Keys To Lasting Happiness - Happiness Secrets The Formula To Influence Anyone Instantly - Influence Model How To Be A Great Leader The Keys To Self-Mastery The Habits For Success How To Brand Yourself For Success This course is for people who would like to experience more success in their personal and professional life. Go ahead enroll in this course now. There is a 30 day money back guarantee so you can try this course risk-free! What you'll learn What The Success Mindset Is & How They Can Have It The Secrets To Have More Wealth & Be Financially Free - Finance Tips The Keys To Lasting Happiness - Happiness Secrets The Formula To Influence Anyone Instantly - Influence Model How To Be A Great Leader The Keys To Self-Mastery The Habits For Success How To Brand Yourself For Success Requirements  A willingness to apply the world's best success techniques Who is the target audience ? People who would like to take their life to the next level People who would like to have more wealth, have more personal success, a better mindset, be happier, etc People who would like to have success in their personal and professional life People who want to learn the principles of success Success: The 7 Skills To Success, Confidence & Achievement Welcome + What You Will Learn FREE 00:04:00 Discover The Mindset For Success & How You Can Implement It For Your Success 00:28:00 The Secrets To Have More Wealth & Be Financially Free 00:22:00 Discover The Keys To Lasting & Real Happiness 00:14:00 How To Influence Anyone Anywhere: The Most Powerful Influence Model Explained! 00:19:00 Become An Outstanding Leader: Real Leadership Secrets Revealed! 00:17:00 Self-Mastery: Learn How To Master Yourself To Welcome Success To Your Life 00:12:00 Powerful Habits For Success: Leant The Habits That WIll Fast Track Your Success 00:13:00 Branding Yourself: Be & Appear As Your Stronger Self 00:10:00