53 Customer Success (CS) courses in Cardiff delivered On Demand

In this exclusive course on customer service, you will gain access to the powerful secrets of providing outstanding customer service. Outstanding Customer Service - The Ultimate Guide, a course designed by Prof. Paul Cline and Sandor Kiss, will explain how vital excellent customer service is. Great customer service and poor customer service would directly lead to the success and failure of a company.  What do you learn from the course? You'll know how to stop losing money for poor or average customer service. The pitfalls of poor customer service will be explained to you, and you will gain knowledge of the tactics of building outstanding customer service. Finally, you will know how to handle difficult customers like a pro taking the course. What You'll Learn STOP Losing Money Due to Poor or Average Customer Service! $$$ Make MORE Money from Each Customer! $$$ SAVE a Fortune in Advertising Dollars! $$$ Get MORE Referrals! $$$ Solve Problems FAST! Retain Existing Customers! Learn How to Create an Outstanding Customer Service Experience Learn the 5 Tenets of TQM Avoid the 10 Deadly Sins of Customer Service! How to Handle Difficult Customers like a PRO! ... and MUCH More!!! Why You Should Choose 'Outstanding Customer Service - The Ultimate Guide' Access from all types of devices with internet access and optimum screen size 2.5 hours of video lessons 1 full-length 1 resource to download A CPD-accredited certificate of completion Opportunity to download PDF certification promptly after successful completion of the course. Learning the ways of minimizing loss due to average or poor customer service Understanding how to handle difficult customers Learning to create an excellent customer service experience Avoiding the mistakes and errors in customer service Gaining knowledge of handling customers for retention Who Is This Course For? The course is for anyone who is working in customer service or owns a business. Salespeople, managers, customer services executives and anyone with customer service-related responsibilities can take the course. Requirements Basic / Simple Computer Skills Basic English Career Path With excellent customer service, you get to know people better. Your business will gain because of your customer service skills, and eventually, you will grow with your company. Outstanding Customer Service - The Ultimate Guide! WHY Customer Service Is CRITICAL To Your Business! FREE 00:05:00 Good Isn't Good Enough! FREE 00:03:00 We Are ALL in the 'Helping Field' 00:10:00 Providing 'Concierge' Level Of Service 00:06:00 The 5 Tenets Of TQM 00:03:00 How To Boost Customer Satisfaction 00:08:00 How To Avoid The 10 Deadly Sins Of Customer Service! 00:15:00 More Money $$$ - Through Customer Retention 00:05:00 How Much Is A Customer Worth? $$$ 00:08:00 Do You Understand Your Customer? 00:07:00 Dealing With Difficult Customers 00:19:00 'LEAP' Into Customer Service! 00:18:00 Exceptional Phone Service 00:17:00 WHY Customers Buy From YOU! $$$ 00:17:00 BONUS LECTURE!!! FINAL TIPS!!! 00:07:00 BONUS LECTURE!!! FINAL TIPS!!! 00:17:00

Whether the Highfield Customer Service e-learning course is used as part of the training for a level 2 customer service qualification or as a stand-alone training course for staff and managers, learners will understand what is meant by, and how to deliver, good customer service in your organisation. From the basic principles of customer service to understanding and anticipating customers’ wants and needs, the course breaks information into engaging and interactive chunks. Areas covered Customer service principles Customers’ needs and expectations Behaviour and interpersonal skills Responding to problems or complaints Who is it aimed at? The course is useful for staff, managers, and apprentices working within any business

🚀 Unlock the Secrets of Closing Deals with 'The Science of Successful Closures' Course! 🚀   Master the art of sealing the deal and skyrocket your success in sales with our exclusive online course! Whether you're a seasoned sales professional or just starting in the field, this comprehensive program is your ticket to achieving remarkable closures consistently.   🎯 What You'll Learn: 🌟 Proven Strategies: Discover battle-tested techniques that top performers use to close deals effectively. 🌟 Psychological Insights: Understand the psychology behind successful closures and leverage it to your advantage. 🌟 Tailored Approaches: Learn adaptable methods for various industries and customer personas. 🌟 Overcoming Objections: Turn objections into opportunities with confidence and finesse. 🌟 Communication Mastery: Hone your communication skills to build rapport and trust effortlessly.   💡 Course Highlights: 🚀 Engaging Modules: Access bite-sized, actionable lessons curated by sales experts. 🚀 Real-Life Scenarios: Dive into case studies and simulations to apply your newfound knowledge. 🚀 Interactive Q&A: Get personalized support through live Q&A sessions with industry professionals. 🚀 Exclusive Resources: Gain access to templates, scripts, and tools for immediate implementation.   👨‍🏫 Meet Your Instructors: Our team comprises seasoned sales leaders with decades of collective experience across diverse industries. They're dedicated to sharing insider secrets and practical wisdom to help you excel in your sales career.   🎓 Who Can Benefit? 🌐 Sales Professionals: Amplify your skills and achieve unparalleled success in closing deals. 👔 Business Owners: Equip yourself with the strategies necessary to drive revenue and growth. 👩‍💼 Entrepreneurs: Gain the edge in negotiations and partnerships to scale your business.   🔥 Don't Miss This Opportunity! Invest in your success today and elevate your sales game to new heights! Join 'The Science of Successful Closures' course now to become a master closer and achieve unparalleled success in the world of sales. Enroll now and take the first step toward becoming a sales powerhouse! Course Curriculum INTRODUCTION Introduction to Closing Deals 00:00 Eric's Story 00:00 CLOSING TACTICS & STRATEGIES Preparation 00:00 The System 00:00 Sales Model 00:00 Sales Mountain 00:00 The Sales Script 00:00 3 Ways to Elevate Your Closing Results 00:00 Embracing Sales 00:00 The First of 3 00:00 The Second of 3 00:00 Conclusion 00:00

Description Would You Like More Success In Your Life? Have you ever wished you could have more happiness, have more success, have more influence, and handle your finances? Success is a skill that can be learnt. In this course, I want to show you the rules for success in your personal and professional life. You'll learn how to master your wealth, your finance, your happiness, your influence, your self-mastery and so much more so you can have the success you deserve! This is a course that everyone should enroll in to get a better life! This is what you'll learn in this course: What The Success Mindset Is & How They Can Have It The Secrets To Have More Wealth & Be Financially Free - Finance Tips The Keys To Lasting Happiness - Happiness Secrets The Formula To Influence Anyone Instantly - Influence Model How To Be A Great Leader The Keys To Self-Mastery The Habits For Success How To Brand Yourself For Success This course is for people who would like to experience more success in their personal and professional life. Go ahead enroll in this course now. There is a 30 day money back guarantee so you can try this course risk-free! What you'll learn What The Success Mindset Is & How They Can Have It The Secrets To Have More Wealth & Be Financially Free - Finance Tips The Keys To Lasting Happiness - Happiness Secrets The Formula To Influence Anyone Instantly - Influence Model How To Be A Great Leader The Keys To Self-Mastery The Habits For Success How To Brand Yourself For Success Requirements  A willingness to apply the world's best success techniques Who is the target audience ? People who would like to take their life to the next level People who would like to have more wealth, have more personal success, a better mindset, be happier, etc People who would like to have success in their personal and professional life People who want to learn the principles of success Success: The 7 Skills To Success, Confidence & Achievement Welcome + What You Will Learn FREE 00:04:00 Discover The Mindset For Success & How You Can Implement It For Your Success 00:28:00 The Secrets To Have More Wealth & Be Financially Free 00:22:00 Discover The Keys To Lasting & Real Happiness 00:14:00 How To Influence Anyone Anywhere: The Most Powerful Influence Model Explained! 00:19:00 Become An Outstanding Leader: Real Leadership Secrets Revealed! 00:17:00 Self-Mastery: Learn How To Master Yourself To Welcome Success To Your Life 00:12:00 Powerful Habits For Success: Leant The Habits That WIll Fast Track Your Success 00:13:00 Branding Yourself: Be & Appear As Your Stronger Self 00:10:00

Embarking on a journey with 'Success- The 7 Skills To Success, Confidence & Achievement' is your golden ticket to transformation. Dive deep into the world of success by understanding the pivotal mindset and secrets that can pave your path to financial freedom. From unveiling the essence of true happiness to mastering self-discipline and leadership, this course is your comprehensive guide to conquering personal and professional arenas. Let's together unlock the habits and branding techniques that will place you leagues ahead, empowering you to shine as your strongest self. Learning Outcomes Understand the fundamental mindset required for genuine success and its practical application. Gain knowledge on achieving financial independence and accumulating wealth. Grasp the essence of authentic happiness and its lasting effects. Comprehend powerful influence strategies for impactful interactions. Develop leadership qualities, in-depth self-mastery techniques, and success-fostering habits. Why buy this Success- The 7 Skills To Success, Confidence & Achievement course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Success- The 7 Skills To Success, Confidence & Achievement there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Success- The 7 Skills To Success, Confidence & Achievement course for? Individuals keen on understanding and achieving true success. Aspiring leaders eager to hone their leadership qualities. Anyone aiming to master self-discipline and personal growth. Those looking to gain financial independence and understand wealth dynamics. Individuals seeking to amplify their personal brand and presence. Prerequisites This Success- The 7 Skills To Success, Confidence & Achievement does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Success- The 7 Skills To Success, Confidence & Achievement was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Success Coach: £40,000-£60,000 Financial Advisor: £30,000-£55,000 Leadership Consultant: £45,000-£70,000 Branding Specialist: £35,000-£58,000 Motivational Speaker: £25,000-£100,000+ Personal Development Trainer: £32,000-£50,000 Course Curriculum Success: The 7 Skills To Success, Confidence & Achievement Welcome + What You Will Learn 00:04:00 Discover The Mindset For Success & How You Can Implement It For Your Success 00:28:00 The Secrets To Have More Wealth & Be Financially Free 00:22:00 Discover The Keys To Lasting & Real Happiness 00:14:00 How To Influence Anyone Anywhere: The Most Powerful Influence Model Explained! 00:19:00 Become An Outstanding Leader: Real Leadership Secrets Revealed! 00:17:00 Self-Mastery: Learn How To Master Yourself To Welcome Success To Your Life 00:12:00 Powerful Habits For Success: Leant The Habits That WIll Fast Track Your Success 00:13:00 Branding Yourself: Be & Appear As Your Stronger Self 00:10:00

Customer Service: Customer Service Course Online Unlock the Power of Customer Service: Customer Service Course: Enrol Now! The Customer Service: Customer Service Course certificate program is designed for those currently working or who want to work in customer service roles. The purpose of this Customer Service: Customer Service Course is to provide learners with fundamental knowledge of Customer Service: Customer Service Course, customer environment legislation, and customer service and brand relationship. The qualification will help you gain knowledge and skills in Customer Service: Customer Service Course, customer retention, problem-solving, business principles, and managing your performance and professional development. By the end of this Customer Service: Customer Service Course, you will be able to expand your expertise and interpersonal skills in communication, make a good first impression, engage with customers in various situations, and solve customer problems using customer service principles. Special Offers of this Customer Service: Customer Service Course. This Customer Service: Customer Service Course includes a FREE PDF Certificate. Lifetime access to this Customer Service: Customer Service Course Instant access to this Customer Service: Customer Service Course 24/7 Support Available to this Customer Service: Customer Service Course Main Course: Level 2 Customer Service Free Courses included with Customer Service: Customer Service Course: Course 01: Time Management Course Course 02: Anger Management Course Course 03: Minute Taking Course [ Note: Free PDF certificate as soon as completing the Customer Service: Customer Service Course] Customer Service: Customer Service Course Online This Customer Service: Customer Service Course consists of 05 modules.. Course Curriculum of Level 2 Customer Service Module 01: Introduction to Customer Service Module 02: Understanding the Organisation Module 03: Prepare to Deliver Excellent Customer Service Module 04: Communication in the Customer Service Role Module 05: Understand Customers Assessment Method of Customer Service: Customer Service Course After completing Customer Service: Customer Service Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Certification of Customer Service: Customer Service Course After completing the Customer Service: Customer Service Course, you can instantly download your certificate for FREE. Who is this course for? Customer Service: Customer Service Course Online This Customer Service: Customer Service Course is ideal for those currently working or planning to work in a customer service role. The Customer Service: Customer Service Course is also beneficial to employees, managers, and apprentices in any customer-facing role in any business or industry. Requirements Customer Service: Customer Service Course Online To enrol in this Customer Service: Customer Service Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Customer Service: Customer Service Course. Be energetic and self-motivated to complete our Customer Service: Customer Service Course. Basic computer Skill is required to complete our Customer Service: Customer Service Course. If you want to enrol in our Customer Service: Customer Service Course, you must be at least 15 years old. Career path Customer Service: Customer Service Course Online This Customer Service: Customer Service Course skills are important, so this course will enhance your CV and can help you advance in many areas.

Customer Service Level 1 This meticulously designed course equips you with unrivalled Customer Service skills, essential for scaling the corporate ladder. From mastering Customer Service Fundamentals to proactive Customer Management, your path to exceptional Customer Service starts here. Learning Outcomes: Explain the role of CRM in Customer Service. Demonstrate Customer Service best practices. Interpret customer loyalty on Customer Service. Evaluate the Grow Customer Service Model. Critique the roles of a Customer Service Manager. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Customer Service Level 1 Syllabus Customer Service & Care: Master the basics of Customer Service and CRM to create a customer-focused organization. Great Customer Service: Develop skills in empathy and call centre effectiveness for world-class Customer Service. Customer Service Models: Apply the Grow Service Model and defusing techniques for enhanced Customer Service. Customer Management: Understand proactive management cycles and roles for effective Customer Service. Customer Rapport: Learn strategies for building rapport and driving customer loyalty in Customer Service.

Overview: Master Customer Service & CRM - delight your customers using great customer care and benefit from lifelong loyalty and referrals Do your customers LOVE you? Do they rave to their friends about what a great company you are? Would they ever consider switching to a competitor? Do they always leave your premises happy and well cared for? You might think this is a faraway dream, too expensive to achieve, or simply impossible for a product/business like yours¦. But guess what - it's not! Customer Service & CRM Diploma can make all of those goals come true, and doesn't need to cost you anything except creativity and passion. With Apex Learning online Customer Service & CRM course, you can learn the fundamental elements of Customer Service & CRM, understand how they can be applied in any organisation, and discover how a business can develop its Customer Service & CRM program to the highest level. The Customer Service & CRM Training will be of great interest to retail staff, hospitality workers and public servants who want to improve their provision of friendly and effective Customer Service & CRM. So go ahead and give your career in expert Customer Service & CRM a solid boost by accessing professional and helpful learning from Apex Learning today. This Customer Service & CRM Training Bundle Consists of the following Premium courses: Course 01: Sales and Marketing Skills Level 3 Course 02: Customer Relationship Management Course 03: Know Your Customer (KYC) Course 04: Leadership & Management Diploma Course 05: Risk Management Level 7 Course 06: Retail Management Level 5 Course 07: Effective Communication Skills Course 08: Performance Management Course 09: Quality Management Course 10: Time Management Enrol now in Customer Service & CRM To advance your career, and use the premium study materials from Apex Learning. Why Choose this Customer Service Bundle? FREE Customer Service & CRM CPD-accredited certificate Get a free student ID card with Customer Service & CRM training (£10 applicable for international delivery) Lifetime access to the Customer Service & CRM course materials The Customer Service & CRM program comes with 24/7 tutor support Get instant access to this Customer Service & CRM course Learn Customer Service & CRM training from anywhere in the world The Customer Service & CRM training is affordable and simple to understand The Customer Service & CRM training is entirely online Description: The Customer Service & CRM bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Customer Service & CRM Expertise and essential knowledge, which will assist you in reaching your goal. Customer Service & CRM Bundle Certificates after completion: PDF Certificate: Free (Previously it was £9.99*11 = £109) Hard Copy Certificate: Free (For The Title Course: Previously it was £14.99) Who is this Customer Service course for? There is no experience or previous qualifications required for enrolment in this Customer Service & CRM. Our Customer Service & CRM course is suitable for students, of all academic backgrounds. Requirements Our Customer Service & CRM is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this Customer Service & CRM course, it can be studied in your own time at your own pace. Career path Having this Customer Service & CRM expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Digital certificate - Included Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Customer Service Skills Complete Training) absolutely Free! Other Hard Copy certificates are available for £14.99 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Overview Show that you are committed to providing the absolute best in Customer Service with this expert training. This Customer Service for Hospitality course will coach you in Customer Service expectations and offer useful recommendations for displaying outstanding Customer Service performance. Any business is reliant on its Customer Service staff, showing consideration and attention to its clients, and you can be taught to embody this Customer Service protocol. You will learn how to pre-empt requests by Customer Service customers and to perform tasks diligently. The specific requirements for Customer Service are also covered in-depth, alongside the UK legislation that governs Customer Service events and establishments with Customer Service staff. This Customer Service course is designed to equip you with the essential Customer Service skills needed to excel in the hospitality industry. From understanding the nuances of Customer Service interactions to mastering the art of proactive Customer Service, you will be prepared to handle any Customer Service challenge that comes your way. Whether you are new to the field or looking to enhance your Customer Service expertise, this training will set you apart as a Customer Service professional. With a focus on practical applications, this Customer Service course ensures that you are not just learning theory but are also capable of applying Customer Service principles in need. Enrol today to elevate your Customer Service capabilities and make a lasting impression in the Customer Service sector. Why Choose this Customer Service Bundle? FREE Customer Service CPD-accredited certificate Get a free student ID card with Customer Service training (£10 applicable for international delivery) Lifetime access to the Customer Service course materials The Customer Service program comes with 24/7 tutor support Get instant access to this Customer Service course Learn Customer Service training from anywhere in the world The Customer Service training is affordable and simple to understand The Customer Service training is entirely online How will I get my Customer Service certificate? You may have to take a quiz or a written test online during or after the Customer Service course. After successfully completing the course, you will be eligible for the certificate. Who is this Customer Service course for? There is no experience or previous qualifications required for enrolment in this Customer Service for Hospitality. It is available to all students, of all academic backgrounds. Requirements Our Customer Service for Hospitality is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This Customer Service course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value of your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum Module One: Who We Are and What We Do - 00:17:00 Module Two: Establishing Your Attitude - 00:12:00 Module Three: Identifying and Addressing Customer Needs - 00:12:00 Module Four: Generating Return Business - 00:14:00 Module Five: In-Person Customer Service - 00:10:00 Module Six: Giving Customer Service over the Phone - 00:12:00 Module Seven: Providing Electronic Customer Service - 00:12:00 Module Eight: Recovering Difficult Customers - 00:15:00 Module Nine: Understanding When to Escalate - 00:14:00

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support