Description

In this exclusive course on customer service, you will gain access to the powerful secrets of providing outstanding customer service. Outstanding Customer Service - The Ultimate Guide, a course designed by Prof. Paul Cline and Sandor Kiss, will explain how vital excellent customer service is. Great customer service and poor customer service would directly lead to the success and failure of a company.

What do you learn from the course? You'll know how to stop losing money for poor or average customer service. The pitfalls of poor customer service will be explained to you, and you will gain knowledge of the tactics of building outstanding customer service. Finally, you will know how to handle difficult customers like a pro taking the course.

What You'll Learn

STOP Losing Money Due to Poor or Average Customer Service! $$$

Make MORE Money from Each Customer! $$$

SAVE a Fortune in Advertising Dollars! $$$

Get MORE Referrals! $$$

Solve Problems FAST!

Retain Existing Customers!

Learn How to Create an Outstanding Customer Service Experience

Learn the 5 Tenets of TQM

Avoid the 10 Deadly Sins of Customer Service!

How to Handle Difficult Customers like a PRO!

... and MUCH More!!!

Why You Should Choose 'Outstanding Customer Service - The Ultimate Guide'

Access from all types of devices with internet access and optimum screen size

2.5 hours of video lessons

1 full-length

1 resource to download

A CPD-accredited certificate of completion

Opportunity to download PDF certification promptly after successful completion of the course.

Learning the ways of minimizing loss due to average or poor customer service

Understanding how to handle difficult customers

Learning to create an excellent customer service experience

Avoiding the mistakes and errors in customer service

Gaining knowledge of handling customers for retention

Who Is This Course For?

The course is for anyone who is working in customer service or owns a business. Salespeople, managers, customer services executives and anyone with customer service-related responsibilities can take the course.

Requirements

Basic / Simple Computer Skills

Basic English

Career Path

With excellent customer service, you get to know people better. Your business will gain because of your customer service skills, and eventually, you will grow with your company.

Outstanding Customer Service - The Ultimate Guide!
	WHY Customer Service Is CRITICAL To Your Business!	FREE	00:05:00
	Good Isn't Good Enough!	FREE	00:03:00
	We Are ALL in the 'Helping Field'		00:10:00
	Providing 'Concierge' Level Of Service		00:06:00
	The 5 Tenets Of TQM		00:03:00
	How To Boost Customer Satisfaction		00:08:00
	How To Avoid The 10 Deadly Sins Of Customer Service!		00:15:00
	More Money $$$ - Through Customer Retention		00:05:00
	How Much Is A Customer Worth? $$$		00:08:00
	Do You Understand Your Customer?		00:07:00
	Dealing With Difficult Customers		00:19:00
	'LEAP' Into Customer Service!		00:18:00
	Exceptional Phone Service		00:17:00
	WHY Customers Buy From YOU! $$$		00:17:00
	BONUS LECTURE!!! FINAL TIPS!!!		00:07:00
	BONUS LECTURE!!! FINAL TIPS!!!		00:17:00

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Outstanding Customer Service - The Ultimate Guide!

By iStudy UK

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