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16 Educators providing Customer Service courses in Coventry

BluePrint Ceramics

blueprint ceramics

0.0(4)

Meriden Coventry

The business first operated from premises in the small village of Knowle in Solihull but moved into larger premises in July 2012 to accommodate the larger tile projects that they were being requested to supply. The new premises within Century Park, Birmingham, offered better access for hauliers due to its locality to Birmingham Airport and the major motorway network as well as offering a much larger warehousing capacity. A real success story, more recently the business has expanded its operation even further by opening a state of the art eco-friendly architectural showroom based in Meriden between Birmingham and Coventry. The showroom offers and extensive range of unique and innovative collections on display, with access to thousands of samples. The showroom offers modern meeting spaces and a state of the art office space all under one roof. We can provide onsite CPD training and various types of technical testing. The directors are supported in their day to day business operations by an experienced and talented back office team who cover administration, warehousing, finance and sales. They are currently looking to further expand this team in order to manage the additional demand and retain their reputation for excellent customer service, something with which they have become known for. The company is particularly proud of the clients that they have accumulated over the years who include many household names both in the UK and abroad. Over the past four years the company has also exhibited at shows such as 100% Design and Surface while featuring in FX Magazine and IDFX Magazine as well as being members of the TTA. The Directors have visited Cersaie in Italy each year since the company’s inception to meet with suppliers and further cement their relationships guaranteeing their clients access to the latest and most technologically advanced tile ranges. With turnover increasing year on year the company has ambitious plans for progressive growth as well as continuing to innovate within the tile sector by further streamlining the tile specification process. We welcome enquiries from commercial clients and can offer a range of services and advise on our products including ancillary products which complement our collections. For unrivalled customer service speak to a member of our team today! We have created a number of videos that are available to view on our YouTube Channel, an example below focusses on the installation of large format porcelain tiles:

Courses matching "Customer Service"

Show all 34

Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.

Customer Service
Delivered in Loughborough or UK Wide or OnlineFlexible Dates
£450

Customer Service Skills

5.0(3)

By Magpie Training

Effective customer service plays a vital role in attracting and retaining customers. Businesses can use good customer service to boost sales and loyalty. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. This course provides the knowledge and skills to help you hone your customer service skills.

Customer Service Skills
Delivered In-Person in Consett or UK WideFlexible Dates
£18

Customer service – get all the basics right and enhance your customer experience

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on the core values of customer service.

Customer service – get all the basics right and enhance your customer experience
Delivered In-PersonFlexible Dates
Price on Enquiry

Exceptional Customer Service

5.0(50)

By First Safety Training Services

For all staff who are responsible for delivering a service to others - customers, clients or internal customers.

Exceptional Customer Service
Delivered In-PersonFlexible Dates
£140

How to generate long-standing customer loyalty when dealing with clients?

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

How to generate long-standing customer loyalty when dealing with clients?
Delivered In-PersonFlexible Dates
Price on Enquiry

All you need to know about telephone etiquettes, communication and behaviours

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

All you need to know about telephone etiquettes, communication and behaviours
Delivered In-PersonFlexible Dates
Price on Enquiry

All you need to know about effective complaints handling

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

All you need to know about effective complaints handling
Delivered In-PersonFlexible Dates
Price on Enquiry

Delivering the best customer care when dealing with clients

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.

Delivering the best customer care when dealing with clients
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Successfully manage customer expectations during each stage of the customer journey

By Beyond Satisfaction - Customer service Training

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

Successfully manage customer expectations during each stage of the customer journey
Delivered in person or OnlineFlexible Dates
Price on Enquiry

Customer Experience Excellence

4.9(9)

By Sterling Training

Customer service just isn’t enough. Customer experience is where the secret to success lies. Build a loyal and fruitful customer base by learning how to design frictionless processes and build empathetic and solution-focused services with our bespoke courses, which include: Customer service vs customer experience The changing nature of customers and how to stay ahead Customer needs vs customer expectations How our behaviour affects those around us and how to use the power of influence Communicating with customers positively and effectively Moments that matter Building trust and integrity What to do when things go wrong

Customer Experience Excellence
Delivered in Southampton or UK Wide or OnlineFlexible Dates
Price on Enquiry