695 Customer Relationship Management courses in Cardiff delivered On Demand

Overview A solid foundation in strategic business management can be the turning point of your career. Grab the opportunity to learn about strategic management and increase your employability in the corporate sector with the Diploma in Strategic Business Management course. The course is divided into easy-to-follow modules, with each module describing different areas of strategic planning. In this course, you will learn about the concepts of corporate governance. Then, the course will help you develop the skills for strategy formulation and implementation. Further in the course, you will learn about evaluation, control and brand building.  Along with that, the course will show you how to use customer relations for success and improve the business. Enrol now! Course Preview Learning Outcomes Familairse yourself with the core concepts of strategic business management Enhance your knowledge of corporate governance Get a clear understanding of industry analysis Develop the expertise for strategy implementation and formulation Learn how to generate success from customer relationship Understand the strategies for business improvement Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Strategic business management Industry analysis Business improvement Who Should Take This Diploma in Strategic Business Management? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Diploma in Strategic Business Management is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Diploma in Strategic Business Management Certification After completing and passing the Diploma in Strategic Business Management successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Diploma in Strategic Business Management will equip you with effective skills and abilities and help you explore career paths such as  Strategic Business Manager Stakeholder Relationship Manager Business Analyst Project Manager Strategic Consultant Business Strategy Analyst Module 01: Introduction To Strategic Management Business Introduction to Strategic Management Business 00:43:00 Module 02: Corporate Governance Corporate Governance 00:37:00 Module 03: Industry Analysis Industry Analysis 00:32:00 Module 04: Strategy Formulation Strategy Formulation 00:48:00 Module 05: Strategy Implementation Strategy Implementation 00:45:00 Module 06: Evaluation And Control Evaluation and Control 00:40:00 Module 07: Building A Brand Building a Brand 00:38:00 Module 08: Generating Success From The Customer Relationship Generating Success from the Customer Relationship 00:40:00 Module 09: Social Responsibility And Ethics In Strategic Management Social Responsibility and Ethics in Strategic Management 00:39:00 Module 10: Getting Ready For Business Improvement Getting Ready for Business Improvement 00:34:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview Restaurant managers have an immense contribution to the success of a food business. They oversee the daily operations of a restaurant and ensure customer satisfaction. In this Restaurant Management Course, you'll gain valuable insights into the various restaurant management operations to run a profitable restaurant. You'll start the Restaurant Management Course with a comprehensive understanding of the restaurant industry. Gradually, the program will take you through the basic steps and design considerations for planning a restaurant layout.  In addition, you'll get information on menu planning, drinks management and business finance management. You will understand how technology can improve your restaurant management operations and explore the steps in finding and training the best employees for your business. You'll also learn how to maintain cleanliness in your restaurant and improve your understanding of customer relationship marketing. Course Preview Learning Outcomes Learn the fundamental steps of menu planning Enrich your knowledge of purchasing, receiving, inventory, and storage Know the strategies for an effective recruitment process Find excellent tips on how to keep your restaurant clean and safe Understand why teamwork is essential in restaurants Learn about the customer relations and marketing policy Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skill Will You Learn From the Course? Menu Planning Inventory Management Health and Hygiene Management Team Building Marketing Customer Service Who Should Take this Restaurant Management Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Restaurant Management Course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Restaurant Management Course Certification After completing and passing the Restaurant Management Course successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ Restaurant Management Course provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as: Restaurant Manager Food and Beverage Manager Hospitality Consultant Event Planner Culinary Entrepreneur Module 01: An Overview of the Restaurant Industry An Overview of the Restaurant Industry1 00:20:00 Module 02: Choosing Your Restaurant Choosing Your Restaurant1 00:16:00 Module 03: Restaurant Layout Management and Legal Requirements Restaurant Layout Management and Legal Requirements1 00:19:00 Module 04: Menu Planning Menu Planning1 00:25:00 Module 05: Drinks Management Drinks Management1 00:16:00 Module 06: Purchasing, Receiving, Inventory, and Storage Purchasing, Receiving, Inventory, and Storage1 00:29:00 Module 07: Financing Your Business Financing Your Business1 00:25:00 Module 08: Finding, Recruiting, and Training Employees Finding, Recruiting, and Training Employees1 00:25:00 Module 09: Running a Safe and Clean Restaurant Running a Safe and Clean Restaurant1 00:26:00 Module 10: Handling Service Using Technology Handling Service Using Technology1 00:23:00 Module 11: Teamwork and Daily Routine of a Restaurant Teamwork and Daily Routine of a Restaurant1 00:22:00 Module 12: Customer Relations and Marketing Policy Customer Relations and Marketing Policy1 00:26:00 Assignment Assignment - Restaurant Management 00:00:00 Order Your Certificates and Transcript Order Your Certificates and Transcripts 00:00:00

Boost your call centre career with our Mastering Call Centre Essentials: A Comprehensive Online Training course. This course will equip you with the essential skills to excel in the dynamic world of call centres.   The course is designed to master the art of agent and customer relationships, manage difficult clients seamlessly, and develop vital communication skills. Learn the etiquette of telephonic interactions and stay ahead of the curve by understanding the latest call centre technologies and trends. Transform yourself into a call centre expert with this in-depth, online training.   Suitable for both beginners and experienced professionals, this Mastering Call Centre Essentials course bridges the gap between conventional training and practical application. Invest in your professional growth, enhance your customer service skills, and exceed industry benchmarks with the course. Enrol now and stand out in the call centre industry! Learning Outcomes: Upon completion of the Mastering Call Centre Essentials course, you will be able to: Understand the essentials of call centre operations. Develop key traits of an effective call centre agent. Enhance skills to foster agent and customer relationships. Learn and apply effective telephone etiquette. Master communication and negotiation techniques. Learn strategies for managing difficult clients efficiently. Stay updated on call centre metrics, technology, and trends. Why buy this Mastering Call Centre Essentials course? Unlimited access to the course forever Digital Certificate, Transcript, and student ID are all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one-to-one assistance when needed Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript immediately Easily learn the skills and knowledge from the comfort of your home Who is this Course for: This Mastering Call Centre Essentials course is ideal for: Aspiring call centre agents seeking foundational knowledge. Experienced agents aiming to boost their skill set. Team leaders looking to improve team performance. Managers desiring a refresher on call centre operations. Any professional aiming to improve customer service skills. Certification After studying the course materials of the Mastering Call Centre Essentials: A Comprehensive Online Training course, there will be a written assignment test which you can take either during or at the end of the course. After passing the test, you will have a range of certification options. A CPD Accredited PDF Certificate costs £4.99, while a CPD Accredited Hardcopy Certificate is £8.00. We also offer transcript services. A PDF Transcript costs £4.99, and a Hardcopy Transcript is £9.99. Select according to your needs, and we assure timely delivery of your chosen certificate. Requirements This professionally designed Mastering Call Centre Essentials: A Comprehensive Online Training course does not require you to have any prior qualifications or experience. It is open to everyone, and you can access the course from anywhere at any time. Just enrol and start learning! Career Path: Our Mastering Call Centre Essentials course will prepare you for a range of careers, including: Call Centre Agent: £18,000 - £24,000 annually. Customer Service Representative: £20,000 - £28,000 annually. Team Leader: £25,000 - £35,000 annually. Call Centre Manager: £35,000 - £45,000 annually. Operations Manager: £40,000 - £60,000 annually. Director of Customer Service: £70,000 - £100,000+ annually. Course Curriculum Module 01: Introduction to Call Centre Introduction to Call Centre 00:30:00 Module 02: Traits of a Call Centre Agent Traits of a Call Centre Agent 00:30:00 Module 03: Agent and Customer Relationship Agent and Customer Relationship 00:30:00 Module 04: Telephone Etiquettes Telephone Etiquettes 00:30:00 Module 05: Communication Skills Communication Skills 00:30:00 Module 06: Negotiation Techniques Negotiation Techniques 00:30:00 Module 07: Managing Difficult Clients Managing Difficult Clients 00:30:00 Module 08: Call Centre Metrics and Benchmarks Call Centre Metrics and Benchmarks 00:30:00 Module 09: Call Centre Technology and Trends Call Centre Technology and Trends 00:30:00

Master the art of Stakeholder Management with our comprehensive training program. Whether you're a project manager, business analyst, or aspiring leader, understanding and effectively engaging with stakeholders is crucial for organizational success. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In the Stakeholder Management Training course, learners will gain essential skills to effectively handle relationships with stakeholders. They will understand the importance of identifying and analyzing stakeholders, learning how to map their interests and influence. Building strong relationships through effective communication and engagement strategies will be emphasized, enabling learners to foster trust and cooperation. They will also learn techniques to manage conflicts that may arise with stakeholders, ensuring smoother project implementation and outcomes. The course covers various stakeholder theories, providing insights into different perspectives and approaches to stakeholder management. Learners will develop the ability to monitor and evaluate stakeholder engagement efforts, helping them adjust strategies for better outcomes. Overall, the course equips learners with practical tools and knowledge to navigate complex stakeholder relationships in a business environment effectively. Course Curriculum Module 01: Introducing Stakeholder Management Module 02: Stakeholder Mapping Module 03: Building Strong Business Relationships With Stakeholders Module 04: Stakeholder Engagement Module 05: Managing Stakeholder Conflict Module 06: Stakeholder Theories Module 07: Monitoring and Evaluating the Engagement Module 08: Stakeholder Engagement Through Effective Communication Learning Outcomes Understand Stakeholder Management principles and their significance in organisations. Apply Stakeholder Mapping techniques to identify key stakeholders effectively. Develop strategies for building and maintaining strong stakeholder relationships. Implement methods for engaging stakeholders in business decision-making processes. Manage and resolve conflicts that may arise with stakeholders effectively. Evaluate Stakeholder Engagement initiatives using appropriate monitoring and evaluation methods. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Project managers Business analysts Marketing professionals Operations managers Strategic planners Career path Business Development Manager Public Relations Officer Corporate Communications Specialist Government Relations Manager Customer Relationship Manager Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In today’s fast-paced professional landscape, effective interpersonal skills are essential for building meaningful connections, fostering teamwork, and driving success. Our Interpersonal Skills for Professional Development course is designed to provide professionals with the tools to enhance communication, manage relationships, and navigate complex workplace dynamics. Through a blend of insightful content and targeted strategies, this course focuses on developing the key competencies needed for successful collaboration and personal growth within any organisation. By honing these vital interpersonal skills, you will learn to approach challenges with confidence, manage conflicts with finesse, and engage in more productive discussions. Whether you are looking to improve your ability to lead a team, enhance client relationships, or simply communicate more effectively, this course will help you advance in your career. Join a community of like-minded professionals and refine your ability to connect, influence, and succeed – all from the comfort of your own space. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Interpersonal Skills Module 02: Effective Communication Module 03: Emotional Intelligence Module 04: Collaboration and Teamwork Module 05: Networking and Relationship Building Module 06: Cultural Sensitivity and Diversity Module 07: Conflict Management Module 08: Negotiation Skills Learning Outcomes: Enhance communication proficiency. Develop emotional intelligence for better relationships. Master teamwork and collaboration. Expand your network and build lasting relationships. Foster cultural sensitivity and diversity awareness. Hone conflict resolution and negotiation skills. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Recent graduates entering the job market. Professionals seeking career advancement. Entrepreneurs and small business owners. Managers and team leaders. Sales and customer service representatives. Anyone aiming to improve their professional interactions. Career path Customer Relationship Manager Human Resources Specialist Sales and Marketing Coordinator Project Manager Team Leader Business Development Executive Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

In today's financial landscape, the role of a Credit Control Analyst is indispensable. This course equips individuals with the necessary skills to excel in this critical field. Through modules like Credit Control Fundamentals, Risk Evaluation, and Effective Debt Management, participants gain expertise in managing credit and evaluating risks, vital for maintaining financial stability. With an increasing demand for credit management professionals in the UK, mastering these skills opens up abundant job opportunities. The average salary for Credit Control Analysts in the UK stands at £30,000 per annum, reflecting the industry's recognition of their importance. Additionally, with a 10% growth in credit management roles anticipated in the coming years, undertaking this course ensures a competitive edge in the job market. Moreover, by focusing on compliance, customer communication, and leveraging financial tools, individuals enhance their value in this evolving sector. As businesses increasingly rely on credit control for financial health, mastering the nuances of this discipline through this course becomes paramount for career advancement and professional success. Key Features: CPD Certified Credit Control Analyst Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum: Module 01: Credit Control Fundamentals Module 02: Managing Credit Module 03: Risk Evaluation and Credit Scoring Techniques Module 04: Effective Debt Management Module 05: Enhancing Customer Communication Module 06: Compliance in Credit Control Module 07: Analysis and Reporting in Finance Module 08: Utilizing Tools and Technologies in Credit Control Learning Outcomes: Understand principles of credit control for financial stability and efficiency. Apply credit management strategies to mitigate financial risks effectively. Analyze creditworthiness using risk assessment and scoring techniques proficiently. Implement debt management procedures to optimize financial recovery processes. Enhance customer relations through effective communication in credit control practices. Ensure adherence to credit control regulations and compliance standards consistently. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Credit Control Analyst course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Credit Control Analyst. Moreover, this course is ideal for: Finance professionals seeking credit control expertise. Business administrators aiming to enhance financial management skills. Graduates pursuing careers in credit risk analysis and management. Individuals aspiring to work in debt recovery and financial consulting. Entrepreneurs looking to improve credit control within their businesses. Requirements There are no requirements needed to enrol into this Credit Control Analyst course. We welcome individuals from all backgrounds and levels of experience to enrol into this Credit Control Analyst course. Career path After finishing this Credit Control Analyst course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Credit Control Analyst are: Credit Controller - £22K to 35K/year. Credit Analyst - £25K to 40K/year. Risk Analyst - £28K to 45K/year. Financial Analyst - £30K to 50K/year. Compliance Officer - £25K to 45K/year. Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Elevate your business acumen and propel your career to new heights with our comprehensive Strategic Business Management - Online Diploma Course. Embark on a transformative journey to master the art of strategic decision-making, crafting and executing effective business strategies, and achieving sustainable organizational success. Delve into the fundamentals of strategic management, exploring the role of corporate governance in shaping business strategy. Uncover the secrets of industry analysis, gaining insights into competitive landscapes, market trends, and key industry drivers. Master the art of strategy formulation, learning how to assess your organization's strengths, weaknesses, opportunities, and threats (SWOT) to develop a winning strategy. Discover the techniques for implementing your strategy effectively, aligning resources, and overcoming implementation challenges. Learning Outcomes Gain a comprehensive understanding of strategic management principles and their application in various business contexts Implement effective corporate governance practices to enhance organizational accountability and transparency Conduct in-depth industry analysis to identify opportunities, assess threats, and inform strategic decision-making Master the process of strategy formulation, including strategic planning, goal setting, and strategy execution Develop and implement effective strategies to achieve organizational objectives and gain a competitive edge Understand the role of branding in strategic business management and how to build a strong brand identity Implement strategies to enhance customer relationships and generate long-term customer value Integrate social responsibility and ethical considerations into strategic decision-making Prepare for business improvement initiatives and drive organizational change Why choose this Strategic Business Management - Online Diploma Course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Strategic Business Management - Online Diploma Course for? Aspiring and current business leaders seeking to advance their strategic management skills Entrepreneurs and business owners looking to develop and implement effective business strategies Management professionals responsible for strategic planning and decision-making Individuals interested in pursuing a career in strategic management or related fields Anyone seeking to enhance their understanding of the strategic management process and its application in the real world Career path Strategic Management Consultant (£30,000 - £50,000) Business Strategy Manager (£35,000 - £55,000) Corporate Planner (£40,000 - £60,000) Senior Strategy Analyst (£45,000 - £65,000) Director of Strategy (£50,000 - £70,000) Chief Strategy Officer (£55,000 - £75,000) Prerequisites This Strategic Business Management - Online Diploma Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Strategic Business Management - Online Diploma Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Strategic Management Business Introduction to Strategic Management Business 00:43:00 Module 02: Corporate Governance Corporate Governance 00:37:00 Module 03: Industry Analysis Industry Analysis 00:32:00 Module 04: Strategy Formulation Strategy Formulation 00:48:00 Module 05: Strategy Implementation Strategy Implementation 00:45:00 Module 06: Evaluation and Control Evaluation and Control 00:40:00 Module 07: Building a Brand Building a Brand 00:38:00 Module 08: Generating Success from the Customer Relationship Generating Success from the Customer Relationship 00:40:00 Module 09: Social Responsibility and Ethics in Strategic Management Social Responsibility and Ethics in Strategic Management 00:39:00 Module 10: Getting Ready for Business Improvement Getting Ready for Business Improvement 00:40:00 Assignment Assignment - Strategic Business Management - Online Diploma Course 00:00:00

Key Account Management Training Course is indispensable in today's business landscape, where fostering enduring client relationships is paramount. Through this course, individuals grasp the intricacies of nurturing key accounts, mastering techniques to deliver exceptional value while ensuring client satisfaction. Understanding the nuances of Key Account Management (KAM) enables professionals to strategize effectively, navigate complexities, and ultimately drive business growth. In the modern world, where competition is fierce and customer expectations are ever-evolving, proficiency in KAM is not just advantageous but essential. Acquiring this skill significantly enhances one's employability in the UK job market, with salaries ranging from £30,000 to £60,000 annually depending on experience and industry. The demand for Key Account Management expertise is on the rise, with a noticeable increase of 15% in job opportunities across various sectors. Embracing this Key Account Management course empowers individuals to thrive in the dynamic realm of account management, equipping them with the prowess to foster lasting client relationships and drive organizational success. Key Features: CPD Certified Key Account Management Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to Key Account Management Module 02: Purpose of Key Account Management Module 03: Understanding Key Accounts Module 04: Elements of Key Account Management Module 05: What Makes a Good Key Account Manager Module 06: Building and Delivering Value to Key Accounts Module 07: Key Account Planning Module 08: Business Customer Marketing and Development Module 09: Developing Key Relationships Module 10: The Importance of Record Keeping for Key Account Management Module 11: Internal KAM Aspects Module 12: The Value Proposition Learning Outcomes: Analyze key account objectives and strategies for effective implementation. Identify factors contributing to successful key account management relationships. Develop comprehensive key account plans to maximize business opportunities. Apply business customer marketing techniques to enhance key account development. Cultivate strong internal relationships to support key account management initiatives. Utilize effective record-keeping practices to monitor and evaluate key account performance. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Key Account Management Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Key Account Management Training. Moreover, this course is ideal for: Sales professionals seeking advanced client management skills. Marketing managers aiming to strengthen customer relationships. Business development executives focusing on key account growth strategies. Account managers transitioning to key account management roles. Entrepreneurs looking to enhance their business customer management expertise. Requirements There are no requirements needed to enrol into this Key Account Management Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Key Account Management Training course. Career path After finishing this Key Account Management Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Key Account Management Training are: Key Account Manager - £30K to 50K/year. Business Development Executive - £25K to 35K/year. Sales Manager - £35K to 60K/year. Account Director - £40K to 70K/year. Marketing Manager - £30K to 50K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In today’s fast-paced business environment, the role of a Telesales Executive has become more crucial than ever. With a focus on driving sales through phone conversations, this course is designed to equip you with the core knowledge and skills needed to succeed in the telesales industry. From mastering effective communication techniques to understanding the key principles of customer persuasion, this course covers everything you need to know to start excelling in telesales. Throughout the course, you’ll learn the strategies that top telesales professionals use to build rapport, overcome objections, and close deals. You’ll also explore how to handle difficult conversations with ease and use your voice as a powerful tool to influence potential clients. Whether you’re new to telesales or looking to enhance your existing skills, this course offers valuable insights and strategies that will help you drive results, increase customer engagement, and boost your sales performance. Prepare yourself for a rewarding career in telesales with the knowledge and confidence to succeed. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Telesales Module 02: Prospecting and Lead Generation Module 03: Sales Techniques and Strategies Module 04: Call Preparation Module 05: Call Response Module 06: Staging the Call Module 07: Dealing with Difficult Situations Module 08: Closing the Call Module 09: Telephone Etiquette Module 10: Sales Metrics and Performance Management Learning Outcomes Enhance your telesales skills and techniques. Master prospecting and lead generation strategies. Develop effective call preparation and response strategies. Successfully navigate and overcome challenging situations. Perfect the art of closing sales calls. Understand the importance of telephone etiquette and sales performance metrics. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Sales professionals aiming to sharpen their telesales skills. Individuals looking to enter the telesales industry. Customer service representatives seeking to transition into telesales. Small business owners interested in improving their sales abilities. Graduates seeking a career in sales. Anyone eager to boost their sales performance and career prospects. Career path Telesales Executive Inside Sales Representative Business Development Executive Sales Coordinator Account Executive Customer Relationship Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.