Description

Are you ready to embark on a journey to excel in customer service and communication? Welcome to our 'Call Centre Training: Excelling in Customer Service and Communication' course, where we unravel the secrets to becoming a top-notch call centre agent. In today's competitive world, customer service excellence is paramount, and this course is your gateway to mastering it.

Our comprehensive curriculum covers every aspect of call centre operations, from understanding the fundamentals to developing the skills required for effective communication. Whether you're new to the industry or seeking to enhance your existing knowledge, this course will equip you with the tools needed to thrive. From telephone etiquettes to handling difficult customers and staying updated on industry trends, our program ensures you are well-prepared for success in the dynamic world of call centres.

Learning Outcomes

Gain an in-depth understanding of call centre operations.

Identify and embody the essential traits of a successful call centre agent.

Master telephone etiquettes to create outstanding customer experiences.

Hone your communication skills for effective customer interactions.

Acquire expertise in scripting and negotiation techniques.

Why buy this Call Centre Training: Excelling in Customer Service and Communication?

Unlimited access to the course for forever

Digital Certificate, Transcript, student ID all included in the price

Absolutely no hidden fees

Directly receive CPD accredited qualifications after course completion

Receive one to one assistance on every weekday from professionals

Immediately receive the PDF certificate after passing

Receive the original copies of your certificate and transcript on the next working day

Easily learn the skills and knowledge from the comfort of your home

Certification

After studying the course materials of the Call Centre Training: Excelling in Customer Service and Communication there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.

Who is this Call Centre Training: Excelling in Customer Service and Communication course for?

Aspiring call centre professionals looking to kickstart their career.

Customer service enthusiasts seeking to excel in call centre roles.

Existing call centre agents aiming to enhance their skills.

Managers and supervisors overseeing call centre teams.

Anyone passionate about delivering exceptional customer experiences.

Prerequisites

This Call Centre Training: Excelling in Customer Service and Communication does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Call Centre Training: Excelling in Customer Service and Communication was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.

Career path

Call Centre Agent: £18,000 - £25,000 per annum

Customer Service Representative: £18,000 - £30,000 per annum

Call Centre Supervisor: £25,000 - £40,000 per annum

Customer Experience Manager: £30,000 - £50,000 per annum

Operations Manager (Call Centre): £40,000 - £60,000 per annum

Call Centre Director: £60,000 - £100,000+ per annum

Course Curriculum

Module 01: Introduction to Call Centre
	Introduction to Call Centre	00:14:00
Module 02: Traits of a Call Centre Agent
	Traits of a Call Centre Agent	00:13:00
Module 03: Agent and Customer Relationship
	Agent and Customer Relationship	00:15:00
Module 04: Telephone Etiquettes
	Telephone Etiquettes	00:10:00
Module 05: Communication Skills
	Communication Skills	00:13:00
Module 06: Scripts and Negotiation Techniques
	Scripts and Negotiation Techniques	00:12:00
Module 07: Managing Difficult Customers
	Managing Difficult Customers	00:09:00
Module 08: Call Centre Metrics and Benchmarking
	Call Centre Metrics and Benchmarking	00:16:00
Module 09: Call Centre Technology and Trends
	Call Centre Technology and Trends	00:14:00

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Call Centre Training: Excelling in Customer Service and Communication

By Studyhub UK

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