729 Customer Relations courses

Overview This comprehensive course on Ground Handling and Aviation Management will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Ground Handling and Aviation Management comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Ground Handling and Aviation Management. It is available to all students, of all academic backgrounds. Requirements Our Ground Handling and Aviation Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc   Course Curriculum 21 sections • 21 lectures • 04:58:00 total length •Introduction to Aviation: 01:44:00 •Airside Markings, Designators, Lights: 00:08:00 •GROUND HANDLING AVIATION TERMS AND ABBREVIATIONS D.G.C.A AND IT'S FUNCTIONS ATC: 02:28:00 •PROCESS FLOW WORK CHART FOR GROUND SERVICES: 00:26:00 •Air Transport Safety and Security, Dangerous Goods: 00:20:00 •IMMIGRATION & CUSTOMS - DEPARTURE/ ARRIVAL FACILITIES AT THE AIRPORT: 00:20:00 •BAGGAGE TRACING ROUTING OF THE PASSENGER WITH BAGGAGE: 00:12:00 •RAMP SERVICES/ EQUIPMENTS: 00:19:00 •Important Labels/ Signs/ Airport Codes/ Countries Capital: 00:11:00 •Aviation Management - Further Reading: 00:26:00 •Aviation law and Insurance: 03:20:00 •Ramp Rules and Regulations: 00:58:00 •Cabin/ Inflight Crew: 03:16:00 •Grooming: 01:04:00 •Effective communication Skills: 02:46:00 •Interview Skills: 01:24:00 •Understanding Body language: 01:02:00 •Customer Relationship Management- CRM: 03:20:00 •IATA Guidelines- Reconnecting the World during COVID: 01:48:00 •Airport Planning and Development Manual: 03:04:00 •Operation Control Center: 00:22:00

Overview Skilled Service Helpdesk & Technical Support Course are in high demand in the tech industry, and their supply is limited. Are you prepared to enter this exciting industry and start a rewarding, fast-paced career?We'll provide you the skills and information you need to succeed in all facets of service helpdesk administration and to boldly traverse the demanding world of technical support.This is a starting point for your career, not just a course. Consider resolving issues, overcoming expectation, and advancing your profession with companies that actively promote your abilities. Consider yourself as the tech-savvy hero who saves the day for your clients by overcoming obstacles.Realise your potential. Start your journey towards a fulfilling career in technical support and service helpdesk. Open up a world of options by joining now! How will I get my certificate? Upon successful completion of the Skilled Service Helpdesk & Technical Support Course, obtaining your certificate is a straightforward process. Here's how it works: Course Completion: Once you've successfully finished the course, you'll be eligible to receive your certificate. Order Your Certificate: You can conveniently order your certificate directly through our platform. Who is This course for? There is no experience or previous qualifications required for enrolment on this Service Helpdesk & Technical Support Course. It is available to all students, of all academic backgrounds. Requirements Our Service Helpdesk & Technical Support Course is designed for maximum flexibility and accessibility: It is optimised for use on PCs, Macs, laptops, tablets, and smartphones. Study easily on your tablet or smartphone, accessible with any Wi-Fi connection. No time limit for completion; study at your own pace and on your own schedule. Basic English proficiency is required to ensure effective learning. Career Path Having this qualification will enhance your CV and open you up to multiple sectors, such as : Tech Support Specialist: £20k - £40k per year Helpdesk Analyst: £25k - £45k per year Service Desk Manager: £30k - £55k per year Desktop Support Tech: £22k - £38k per year Customer Support Rep: £18k - £30k per year Note: Salaries vary based on experience, location, and industry. Course Curriculum 16 sections • 16 lectures • 09:13:00 total length •Managing Interoffice Calls and Voicemail: 00:11:00 •Aspects of Phone Etiquette: 00:32:00 •Business Telephone Skills: 00:20:00 •Building Rapport Over the Phone: 00:25:00 •Inbound and Outbound Calls: 00:17:00 •Active Listening and Managing Tough Callers: 00:29:00 •Mail Services and Shipping: 00:26:00 •Intra Organisation Dealings: 00:36:00 •Problem Solving over the Phone: 01:05:00 •Record Keeping and Filing Systems: 00:29:00 •Business Writing Skills: 00:42:00 •Organisational Skills: 01:17:00 •Communication Skills: 00:26:00 •Customer Relationship Management: 00:43:00 •Effective Planning and Scheduling: 00:47:00 •InvoicingPetty Cash: 00:28:00

Course Overview: Winston Churchill, whose powerful speeches during World War II rallied the British nation and inspired hope amidst the darkest times. His ability to choose words wisely and deliver them with conviction exemplified the transformative power of eloquence. So, let's unlock the power of your voice and embark on a transformative journey with our Eloquence Course: Discover Your Confident and Powerful Voice. Effective communication skills have become paramount for personal and professional success in today's fast-paced world. Through this comprehensive course, you will delve into the art of eloquence, learning how to captivate your audience, build relationships, and master the nuances of tone and body language. Developed by a team of experts with a deep understanding of the power of persuasive speech, this course offers a carefully crafted curriculum designed to transform your communication style. Key Features of the Course: CPD Certificate upon completion, enhancing your professional credentials 24/7 Learning Assistance from our dedicated support team, ensuring you receive guidance every step of the way Engaging and interesting learning materials, including videos, exercises, and quizzes, to keep you motivated and actively involved throughout the course Who is This Course For? This Eloquence Course: Discover Your Confident and Powerful Voice, is ideal for anyone looking to enhance their communication skills and gain confidence in expressing themselves effectively. What You Will Learn: In this Eloquence Course: Discover Your Confident and Powerful Voice, you will embark on a journey of self-discovery and develop essential skills through our meticulously designed modules. Let's take a closer look at what you will learn: Modules 1 and 2: Impress and Hook Your Audience Discover techniques to grab your audience's attention from the very beginning and leave a lasting impression. Modules 3 to 5: Choose Your Words Wisely Master the art of selecting the right words to convey your message effectively and persuasively. Modules 6 to 10: Build Relationships and Master Your Tone of Voice Learn how to forge meaningful connections with your audience and harness the power of tone in your delivery. Modules 11 and 12: Convince with Your Voice and Command with Your Body Develop the ability to persuade and influence others through the power of your voice and body language. Module 13: Answer Any Question Learn the art of confidently responding to questions, even in challenging situations. Why Enrol in This Course: Our Eloquence Course: Discover Your Confident and Powerful Voice, has received top reviews from previous learners, who have praised its effectiveness in transforming communication skills. We have meticulously updated the course to include the latest communication techniques and strategies, ensuring you receive the most relevant and up-to-date knowledge. Requirements: To fully engage in this Eloquence Course: Discover Your Confident and Powerful Voice, you only need a willingness to learn and a desire to enhance your communication skills. There are no specific prerequisites or prior experience required. Career Path: Upon completing this Eloquence Course: Discover Your Confident and Powerful Voice, you will be equipped with highly valuable skills to propel you towards various professions. Some of the career paths you can explore include: Public Speaker - Average UK Salary: £50,000 per year Sales Executive - Average UK Salary: £30,000 per year Marketing Manager - Average UK Salary: £45,000 per year Human Resources Manager - Average UK Salary: £40,000 per year Media Presenter - Average UK Salary: £35,000 per year Team Leader - Average UK Salary: £35,000 per year Customer Relationship Manager - Average UK Salary: £30,000 per year Certification: Upon completing the Eloquence Course: Discover Your Confident and Powerful Voice, you will receive a CPD (Continuing Professional Development) certificate, adding credibility to your newly acquired skills and enhancing your professional profile. Course Curriculum 1 sections • 13 lectures • 03:34:00 total length •Module 01: Introduction: 00:18:00 •Module 02: Impress Hook Your Audience: 00:26:00 •Module 03: Eloquence Choose Your Word Wisely Part 01: 00:18:00 •Module 04: Eloquence Choose Your Word Wisely Part 02: 00:20:00 •Module 05: Eloquence Choose Your Word Wisely Part 03: 00:14:00 •Module 06: Impress Build Relationships: 00:10:00 •Module 07: Eloquence Master Your Tone of Voice Part 01: 00:19:00 •Module 08: Eloquence Master Your Tone of Voice Part 02: 00:14:00 •Module 09: Eloquence Master Your Tone of Voice Part 03: 00:17:00 •Module 10: Eloquence Master Your Tone of Voice Part 04: 00:14:00 •Module 11: Impress Convince with Your Voice: 00:19:00 •Module 12: Impress Command with Your Body: 00:16:00 •Module 13: Impress Answer Any Question: 00:09:00

Overview This comprehensive course on Marketing Principles will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Marketing Principles comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Marketing Principles. It is available to all students, of all academic backgrounds. Requirements Our Marketing Principles is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 6 sections • 52 lectures • 01:01:00 total length •Marketing and the Firm: 00:01:00 •Marketing Orientation and Context: 00:01:00 •Creating Value and Competitive Advantage #1: 00:01:00 •Creating Value and Competitive Advantage #2: 00:01:00 •Marketing Definition: 00:01:00 •Marketing Exchange: 00:01:00 •Marketing Interactions #1: 00:01:00 •Marketing Interactions #2: 00:02:00 •BCG's Advantage Matrix Model: 00:01:00 •External Environment - Analysis #1: 00:01:00 •External Environment - Analysis #2: 00:01:00 •External Environment - Analysis #3: 00:01:00 •External Forces Facing Marketing: 00:01:00 •Demographic Shift: 00:01:00 •Demographic Changes: 00:02:00 •Stakeholder Mapping #1: 00:01:00 •Stakeholder Mapping #2: 00:01:00 •Microenvironments - Industry and Market: 00:01:00 •Difference between an Industry and a Sector: 00:02:00 •Common Mistakes #1: 00:02:00 •Common Mistakes #2: 00:01:00 •Market Analysis #1: 00:01:00 •Market Analysis #2: 00:01:00 •Internal Firm Analysis and Environment Analysis: 00:02:00 •Enterprise Value Chain Analysis #1: 00:01:00 •Enterprise Value Chain Analysis #2: 00:01:00 •Enterprise Value Chain Analysis #3: 00:01:00 •Porter's Value Chain: 00:01:00 •Elements in Porter's Value Chain #1: 00:01:00 •Elements in Porter's Value Chain #2: 00:01:00 •SWOT - Gap Analysis: 00:02:00 •TOWS and Building Conversion Strategies: 00:01:00 •Formulating a Marketing Plan - Building Components #1: 00:01:00 •Formulating a Marketing Plan - Building Components #2: 00:02:00 •Formulating a Marketing Plan - Building Components #3: 00:01:00 •Product Life Cycle and Building a Product Strategy: 00:01:00 •Segmentation and Targeting- Geography, Consumer Behaviour and Cultures: 00:01:00 •Positioning Your Market Offering: 00:01:00 •Pricing Your Product for the Market: 00:01:00 •Channels and Distribution: 00:01:00 •Promotion and Brand Advertising: 00:01:00 •Business Development and Customer Relationship Marketing (CRM): 00:01:00 •Hard-selling: 00:01:00 •Sales Funnel: 00:01:00 •Stages in the Sales Funnel: 00:02:00 •Action Planning, Roles and Responsibilities: 00:01:00 •Metrics and Measures: 00:02:00 •Marketing and Information Technology: 00:01:00 •Marketing Information (MIS) Systems: Sorting Data and Reporting: 00:02:00 •Marketing and Information Technology: 00:01:00 •The Marketing Profession and Building the Marketing Team: 00:01:00 •Assignment - Marketing Principles: 00:00:00

Course Overview: Step into the world of persuasive communication and unlock your sales and marketing potential with our Counselling Course - Sales and Marketing Skills Level 3. This comprehensive program is a game-changer for individuals looking to thrive in the competitive sales and marketing landscape. In today's business climate, where customer preferences and market dynamics constantly evolve, possessing advanced counselling skills is a differentiating factor that can propel your career to new heights. Research shows that professionals with effective counselling techniques achieve a remarkably 30% higher conversion rate than their peers. By honing your communication abilities, you will close more deals and establish meaningful connections with customers, fostering loyalty and repeat business. With our course, you will understand the psychology behind successful sales interactions and learn how to navigate objections, craft compelling pitches, and seal the deal with finesse. Join our Counselling Course - Sales and Marketing Skills Level 3, and position yourself as a top-performing sales professional in today's competitive market. Invest in your future success and embark on a learning journey that will revolutionise your sales and marketing career. Key Features of the Course: CPD Certification: Upon successfully completing the Counselling Course - Sales and Marketing Skills Level 3, you will receive a CPD certificate, internationally recognised as a mark of your professional development. 24/7 Learning Assistance: We understand the importance of continuous learning. That's why we offer 24/7 learning assistance, ensuring you have the support you need throughout your learning journey. Who is This Course For? This course is ideal for individuals who are already working or aspiring to work in sales and marketing roles. Whether you're a sales representative, account manager, marketing executive, or business development professional, this course will provide you with the skills and knowledge necessary to excel in your career. It is also suitable for entrepreneurs and business owners looking to enhance their sales and marketing expertise to grow their businesses. What You Will Learn: This course offers comprehensive training in sales and marketing, covering various modules to equip learners with essential skills. The first module establishes a strong foundation for successful approaches in sales and marketing. The second module focuses on effective communication and active listening, teaching learners the art of engaging with their audience. In module three, learners will learn how to prepare themselves before reaching out to potential customers. Module four explores creative openings that can capture the audience's attention in unique and captivating ways. The focus of module five is crafting compelling sales pitches that resonate with customers' needs. Module six equips learners with strategies to handle objections effectively, enabling them to address and overcome challenges during the sales process. Sealing the deal and securing long-term customer relationships is the objective of module seven. In module eight, learners will then explore post-sale strategies to nurture customer satisfaction and loyalty. Setting realistic and achievable sales targets is covered in module nine, providing learners with the tools to drive their success. Module ten emphasises the importance of data management and teaches learners how to leverage data to enhance their sales and marketing efforts. Why Enrol in This Course: By enrolling in the Counselling Course - Sales and Marketing Skills Level 3, you are choosing a top-reviewed course that has been recently updated to reflect the latest industry trends and best practices. With our comprehensive curriculum and expertly designed modules, you will develop the essential skills needed to excel in sales and marketing roles. Requirements: You only need a basic understanding of sales and marketing concepts to benefit fully from this course. A passion for learning and a desire to enhance your skills are the key prerequisites for success. Career Path: Upon completion of this course, you will be equipped for various exciting career paths in sales and marketing, including: Sales Representative - Average UK Salary: £25,000 per year Account Manager - Average UK Salary: £35,000 per year Marketing Executive - Average UK Salary: £28,000 per year Business Development Manager - Average UK Salary: £40,000 per year Sales Manager - Average UK Salary: £45,000 per year Digital Marketing Specialist - Average UK Salary: £32,000 per year Brand Manager - Average UK Salary: £38,000 per year Certification: You will receive a CPD certificate after completing the Counselling Course. The certificate demonstrates your commitment to professional development and increasing your credibility in the industry. Course Curriculum 1 sections • 12 lectures • 11:00:00 total length •Module One - Getting Started: 01:00:00 •Module Two - Understanding the Talk: 01:00:00 •Module Three - Getting Prepared to Make the Call: 01:00:00 •Module Four - Creative Openings: 01:00:00 •Module Five - Making Your Pitch: 01:00:00 •Module Six - Handling Objections: 01:00:00 •Module Seven - Sealing the Deal: 00:30:00 •Module Eight - Following Up: 01:00:00 •Module Nine - Setting Goals: 01:00:00 •Module Ten - Managing Your Data: 00:30:00 •Module Eleven - Using a Prospect Board: 01:00:00 •Module Twelve - Wrapping Up: 01:00:00

Feeling overwhelmed by spreadsheets and out of the loop on your business finances? Take a deep breath, because the Sage 50 course is here. From Sage 50 training to knowing the payroll process all in one!

Course Overview: The demand for bookkeepers is growing rapidly, with a projected 10% increase in job openings by 2029. As businesses of all sizes increasingly rely on cloud-based accounting software, the need for skilled QuickBooks Online bookkeepers is becoming even more critical. The Advanced Diploma in QuickBooks Online Bookkeeping course is perfect if you want to take your bookkeeping career to the next level. With the Advanced Diploma in QuickBooks Online Bookkeeping, you can gain the expertise to effectively manage financial transactions, streamline processes, and make informed decisions. This comprehensive course will equip you with the necessary skills and knowledge to excel in online bookkeeping. Enrol in the Advanced Diploma in QuickBooks Online Bookkeeping today and start your journey to a successful career in bookkeeping! Key Features of the Course: CPD Certification: You will receive a prestigious CPD certificate upon successful completion. 24/7 Learning Assistance: Our expert support team is available round the clock to provide guidance and resolve any queries you may have during your learning journey. Engaging Learning Materials: Enjoy a range of multimedia resources, including interactive quizzes, video tutorials, and downloadable study materials, making your learning experience dynamic and captivating. Who is This Course For? This Advanced Diploma in Quickbooks Online Bookkeeping is tailored for aspiring bookkeepers, finance professionals, small business owners, and individuals seeking to enhance their bookkeeping skills. No prior experience is required, making it accessible to beginners and professionals. What You Will Learn: In the first set of modules, you will familiarise yourself with the fundamental aspects of setting up a new company file, entering opening balances, and managing accruals and prepayments. As you progress, you will explore advanced features such as reporting journals, nominal ledger amendments, and generating comprehensive reports listing nominal ledgers. Furthermore, the Advanced Diploma in Quickbooks Online Bookkeeping course will equip you with the skills to handle customer and supplier data effectively. You will learn to enter customer and supplier information, manage invoices and credit notes, and generate reports on customer activity and aged debtors. Understanding the intricacies of managing these vital aspects will enable you to maintain healthy customer relationships and efficiently manage supplier transactions. Additionally, you will delve into crucial areas such as reconciling bank accounts, processing petty cash transactions, managing cash payments, and conducting VAT returns. These modules will equip you with the tools and knowledge necessary to ensure accurate financial records, effective payment processing, and adherence to tax obligations. Why Enrol in This Course: By enrolling in the Advanced Diploma in QuickBooks Online Bookkeeping, you are investing in your future success. Here's why this course stands out: Top Reviewed Course: Our course has received rave reviews from learners, praising its realistic approach and relevance to real-world scenarios. Recently Updated: The course content is regularly reviewed and updated to align with the latest industry standards and best practices. Trending Skill: QuickBooks Online Bookkeeping is in high demand, making this course a valuable asset to boost your employability and career prospects. Requirements: No specific prerequisites are necessary to join this Advanced Diploma in Quickbooks Online Bookkeeping course. A basic understanding of financial concepts and computer literacy will be advantageous but not essential. Career Path: Upon completing this Advanced Diploma in Quickbooks Online Bookkeeping course, you'll have the skills and knowledge for various lucrative career paths in the financial sector. Bookkeeper - £25,000 to £35,000 per annum Accounting Assistant - £18,000 to £25,000 per annum Finance Administrator - £20,000 to £30,000 per annum Payroll Officer - £25,000 to £35,000 per annum Accounts Payable Clerk - £18,000 to £25,000 per annum Accounts Receivable Clerk - £18,000 to £25,000 per annum Financial Controller - £45,000 to £75,000 per annum Certification: Upon completing the Advanced Diploma in Quickbooks Online Bookkeeping course, you will receive a CPD certificate, validating your achievement and demonstrating your expertise in QuickBooks Online Bookkeeping. This certification will significantly enhance your professional profile and open doors to exciting career opportunities. Enrol in the Advanced Diploma in QuickBooks Online Bookkeeping today and embark on a transformative journey to financial excellence!" Course Curriculum 17 sections • 43 lectures • 03:30:00 total length •The structure of the course - first things first!: 00:05:00 •Set up free trial: 00:03:00 •Starting A New Company File: 00:11:00 •Enter opening balances: 00:02:00 •Reverse opening balances - accruals and prepayments: 00:06:00 •Report Journal: 00:05:00 •Amend The Nominal Ledger: 00:07:00 •Report listing the nominal ledgers: 00:02:00 •Enter customers: 00:09:00 •Report on customer contact information: 00:01:00 •Enter Suppliers: 00:05:00 •Supplier Contact List: 00:02:00 •Enter Invoices: 00:09:00 •Invoice Entering: 00:03:00 •Invoice batch: 00:06:00 •Post Sales Credit Notes: 00:08:00 •Report showing Customer Activity: 00:03:00 •Aged Debtors: 00:02:00 •Post Supplier Invoices: 00:03:00 •Entering a Batch of Supplier Bills: 00:09:00 •Credit Notes Suppliers: 00:05:00 •Reclassify Supplier Bills - Flash Bulbs Purchased: 00:04:00 •Supplier Account Activity Report: 00:04:00 •Post Cheques: 00:07:00 •Reports showing supplier payments : 00:01:00 •Receipts from customers: 00:07:00 •Report showing customer receipts: 00:02:00 •Post Petty Cash Transactions and Report: 00:04:00 •Post cash payments to ledgers: 00:02:00 •Enter petty cash items: 00:14:00 •Report on Petty Cash Payments Proper: 00:05:00 •Post Sundry Payments: 00:05:00 •Report Bank Payments: 00:03:00 •VAT Return: 00:03:00 •Reconcile The Bank: 00:10:00 •Provide A Report Showing Any Unreconnciled Transaction: 00:02:00 •Post the Wages Journal: 00:08:00 •Posting Journal Adjustments: 00:02:00 •Month end adjustments: 00:03:00 •Month end reports: 00:06:00 •Task- Crearing the accounts: 00:06:00 •Task - Customer report: 00:01:00 •Assignment - Advanced Diploma in Quickbooks Online Bookkeeping: 00:05:00

For any business to flourish, customer satisfaction is vital. Whether you are a businessperson looking for effective ways of managing customers or a job seeker looking to step into the customer management sector, our Customer Management Training course is the perfect fit for you. Therefore, enrol without delay! Our expertly designed training materials give students the information and skills to manage and sustain client relationships effectively. The course covers various subjects, including communication, problem-solving, and customer service. Participants will learn how to recognise and comprehend the requirements and expectations of clients and how to deliver first-rate customer service. Communication strategies, including active listening and effective verbal and written communication, will also be covered throughout the course. Participants will also learn how to handle and address customer complaints as well as how to convert dissatisfied clients into ones who are satisfied. Additionally, crucial abilities like time management, dispute resolution, and creating and maintaining long-term client relationships will be covered in the course. Upon completion, participants will have the knowledge and skills to manage customer relationships and provide excellent customer service effectively. This training can help improve customer satisfaction, increase sales, and improve a business's overall performance. What you'll learn Acknowledging effective customer service techniques and identifying and understanding customer needs and expectations. Knowledge of communication techniques, such as active listening and effective verbal and written communication. Techniques for handling and resolving customer complaints and turning unhappy customers into satisfied ones. Comprehending time management and conflict resolution skills and how to build and maintain long-term customer relationships. Knowledge of the latest customer management technologies and tools, such as CRM software and analytics. This Customer Management Training is designed by industry experts and will give you a thorough understanding of this topic. Our courses are designed with easy-to-understand modules that break down each topic and give our learners proper training on the subject. If you want to work in this sector and stand out from the rest of the competition, then our course is the perfect place to start. We guarantee that you will gain relevant skills and will gain tremendous knowledge on the subject. And the professional qualifications that you achieve after completing the course will help you greatly in procuring a job in the relevant field. Enjoy a pleasant learning experience with the Academy for Health & Fitness. Enrol in our course Today! Learning Outcomes Skills You Will Gain From This Training Customer service Problem-solving Communication Stress Management Why should you choose the course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the Training program in your own time, at your own pace Each of our students gets full 24/7 tutor support Course Curriculum: Here is a curriculum breakdown : Introduction Topics to be Covered: Introduction - Welcome from Alan Stevens Difficult Conversations Topics to be Covered: Why Are Some Conversations Difficult? Preparation Set-Up and Room Layout How to Start the Conversation Active Listening and Responding Ask Open and Supportive Questions Focus on Facts, Not Personalities Use of Tone and Body Language Exploring Alternative Solutions Handling Challenge How to Close a Difficult Conversation Conclusions Topics to be Covered: Summary - What We've Covered Thank You, and Next Steps Assessment Process Once you have completed all the modules in the course, your skills and knowledge will be tested with an automated multiple-choice assessment, after which you will receive instant results. Show off Your New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals who want to improve their skills and knowledge in managing customer relationships. Sales and marketing professionals who want to learn best practices for managing customer interactions and building customer loyalty. Business owners and managers who want to ensure their employees have the skills and knowledge needed to provide excellent customer service. Job seekers looking to expand their skills and increase their chances of landing a job in a customer-facing role. Anyone who wants to learn more about effective customer management and how to create positive customer experiences. Career path Our course will aid the learners in advancing their careers in the following fields - Customer Service Manager - £20,000 - £35,000 per year. Sales Manager - £30,000 - £50,000 per year. Marketing Manager - £30,000 - £60,000 per year. Operations Manager - £35,000 - £70,000 per year. Business Development Manager - £30,000 - £60,000 per year.

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support