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Diploma in Customer Service  - Level 5 (QLS Endorsed)

Diploma in Customer Service - Level 5 (QLS Endorsed)

  • 30 Day Money Back Guarantee
  • Completion Certificate
  • 24/7 Technical Support

Highlights

  • On-Demand course

  • 19 hours

  • All levels

Description

Turn your skills into a competitive advantage that is recognised globally and endorsed for quality by QLS, the UK's most reputable high-quality course auditor.

Learn how to turn one-time visitors into loyal clients by being proficient in useful strategies! To improve production and efficiency, close the gaps. To become a self-assured customer service advisor, acquire and develop more sophisticated abilities. Enrol today to utilise your extraordinary abilities to help create or ruin businesses. People remember a company's treatment of them more clearly than its goods.

This premium QLS endorsed course comes with intensive study modules, dedicated tutor assistance, flexible learning opportunity and a globally recognised Customer Service certification all-together. Thus, successful completion of our course will give you limitless opportunities anywhere and everywhere, since the value of QLS endorsed courses are quite high, to say the least!!

Furthermore, we guarantee that our first-class performance in this course will be of the highest calibre for both of us. You will learn from the best resources available for this wonderful course, which will open up a world of options for you to seize and succeed in. This course is really an incredible deal, especially considering the price! You should definitely not pass up this investment!

So, why delay any longer? Benefit your career progression by joining us today and distinguish yourself as, unquestionably, the most skilled one in your workplace!

Why Learn Customer Service with us:

We, as one of the leading eLearning service providers across the globe, strive to provide all our learners with the best eLearning experience possible that can make a real difference in their career progression.

Our Service for the course Includes:

  • Intensive Study Notes

  • Tutor Support

  • Assignment Help

  • QLS Endorsed Advisor Certificate

  • 24/7 Learning Portal Access

  • Widely Compatible Study Materials

Course Curriculum

Module :01

  • Understanding Customer Service

  • Identifying Customer Expectations

  • Providing Excellent Customer Service

Module: 02

  • Focusing on Your Customer

  • Customer Service and the Telephone

  • Handling Complaints

  • Enduring Stress during Customer Service

Module: 03

  • Communication Skills in Customer Service

  • Dealing With Challenges Assertively

  • Dealing With Difficult People

  • Dealing With Stress in Customer Service

  • Meeting Expectations

  • Setting Goals in Customer Service

  • Seven Steps to Customer Problem Solving

  • Telephone Techniques

  • The Fifth Critical Element - Measure It

  • The Fourth Critical Element - Be a Problem Solver

  • The Second Critical Element - Defined in Your Organization

  • The Sixth Critical Element - Reinforce It

  • The Third Critical Element - Given Life by the Employees

  • What is Customer Service

  • Who Are Your Customers?

Module: 04

  • Six Critical Elements in Customer Service

  • Understanding Leadership in Customer Service

  • Five Practices of Leadership in Customer Service

Module: 05

  • Asking the Right Questions

  • Close with Vocals

  • Closing Down the Voice

  • Cold and Warm Calls in Customer Service

  • Developing a Script

  • Did You Hear Me?

  • It's More Than Just a Phase

  • Negotiation Techniques in Customer Service

  • News from Within

  • Perfecting the Script in Customer Service

  • Phone Tag and Getting the Call Back

  • Sales by Phone

  • Saying No in Customer Service

  • Staying Out of Voice Mail Jail

  • Stress Busting

  • Taking Messages

  • This is My Mentor

  • To Serve and Delight in Customer Service

  • Verbal Communication Techniques

  • What's Missing in Telephone Communication?

  • Who are Your Customers?

Module: 06

  • Building the Future in Customer Service

  • Checklist for Success

  • Considerations in Tool Selection

  • Customer Relationship Management

  • Evaluating and Reviewing Your Program

  • Homegrown vs. Application Service Provider

  • Requirement Driven Product Selection

  • Strategies for Customer Retention

  • The Development Team

  • What CRM Is and Who It Serves

Module: 07

  • Getting Started

  • It Starts at the Top

  • Peer Training in Customer Service

  • How to Build Rapport

  • Learn to Listen

  • Manners Matter - Etiquette & Customer Service (I)

  • Manners Matter - Etiquette & Customer Service (II)

  • Handling Difficult Customers

  • Getting the Necessary Information

  • Performance Evaluations

  • Training Doesn't Stop

  • Wrapping Up

Assessment & Certification

Students need to finish and turn in a thorough assignment covering all topics in our curriculum. Our expert tutor will review the assignment to make sure it meets Quality Learning Systems (QLS) standards. Once the assessment is successful and passes a quality check, students will be awarded a certificate for completing the Advisor Course Course.

Endorsed Certificate of Achievement from the Quality Licence Scheme

After the course, participants will receive an endorsed certificate as proof of successful completion. The learner may request a certificate if they complete all course assessments.

Endorsement:

This certified course is approved by QLS as a well-qualified, non-regulated training program. A trainer will be available to address your inquiries, including guidance on your pathways to higher education.

CPD

15 CPD hours / points Accredited by CPD Quality Standards

Who is this course for?

Our course is available to everyone. The Advisor Course Course is perfect for those who want to acquire detailed knowledge and effective skills to enter the relevant sector with promising potential.

Requirements

There are no specific requirements for enrolling in the Advisor Course course. Therefore, learners do not need previous qualifications to sign up for this course.

Certificates

Diploma in Customer Service Advisor at QLS Level 5

Hard copy certificate - £75

About The Provider

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