Booking options
£15
£15
On-Demand course
19 hours
All levels
Turn your skills into a competitive advantage that is recognised globally and endorsed for quality by QLS, the UK's most reputable high-quality course auditor.
Learn how to turn one-time visitors into loyal clients by being proficient in useful strategies! To improve production and efficiency, close the gaps. To become a self-assured customer service advisor, acquire and develop more sophisticated abilities. Enrol today to utilise your extraordinary abilities to help create or ruin businesses. People remember a company's treatment of them more clearly than its goods.
This premium QLS endorsed course comes with intensive study modules, dedicated tutor assistance, flexible learning opportunity and a globally recognised Customer Service certification all-together. Thus, successful completion of our course will give you limitless opportunities anywhere and everywhere, since the value of QLS endorsed courses are quite high, to say the least!!
Furthermore, we guarantee that our first-class performance in this course will be of the highest calibre for both of us. You will learn from the best resources available for this wonderful course, which will open up a world of options for you to seize and succeed in. This course is really an incredible deal, especially considering the price! You should definitely not pass up this investment!
So, why delay any longer? Benefit your career progression by joining us today and distinguish yourself as, unquestionably, the most skilled one in your workplace!
Why Learn Customer Service with us:
We, as one of the leading eLearning service providers across the globe, strive to provide all our learners with the best eLearning experience possible that can make a real difference in their career progression.
Our Service for the course Includes:
Intensive Study Notes
Tutor Support
Assignment Help
QLS Endorsed Advisor Certificate
24/7 Learning Portal Access
Widely Compatible Study Materials
Course Curriculum
Module :01
Understanding Customer Service
Identifying Customer Expectations
Providing Excellent Customer Service
Module: 02
Focusing on Your Customer
Customer Service and the Telephone
Handling Complaints
Enduring Stress during Customer Service
Module: 03
Communication Skills in Customer Service
Dealing With Challenges Assertively
Dealing With Difficult People
Dealing With Stress in Customer Service
Meeting Expectations
Setting Goals in Customer Service
Seven Steps to Customer Problem Solving
Telephone Techniques
The Fifth Critical Element - Measure It
The Fourth Critical Element - Be a Problem Solver
The Second Critical Element - Defined in Your Organization
The Sixth Critical Element - Reinforce It
The Third Critical Element - Given Life by the Employees
What is Customer Service
Who Are Your Customers?
Module: 04
Six Critical Elements in Customer Service
Understanding Leadership in Customer Service
Five Practices of Leadership in Customer Service
Module: 05
Asking the Right Questions
Close with Vocals
Closing Down the Voice
Cold and Warm Calls in Customer Service
Developing a Script
Did You Hear Me?
It's More Than Just a Phase
Negotiation Techniques in Customer Service
News from Within
Perfecting the Script in Customer Service
Phone Tag and Getting the Call Back
Sales by Phone
Saying No in Customer Service
Staying Out of Voice Mail Jail
Stress Busting
Taking Messages
This is My Mentor
To Serve and Delight in Customer Service
Verbal Communication Techniques
What's Missing in Telephone Communication?
Who are Your Customers?
Module: 06
Building the Future in Customer Service
Checklist for Success
Considerations in Tool Selection
Customer Relationship Management
Evaluating and Reviewing Your Program
Homegrown vs. Application Service Provider
Requirement Driven Product Selection
Strategies for Customer Retention
The Development Team
What CRM Is and Who It Serves
Module: 07
Getting Started
It Starts at the Top
Peer Training in Customer Service
How to Build Rapport
Learn to Listen
Manners Matter - Etiquette & Customer Service (I)
Manners Matter - Etiquette & Customer Service (II)
Handling Difficult Customers
Getting the Necessary Information
Performance Evaluations
Training Doesn't Stop
Wrapping Up
Assessment & Certification
Students need to finish and turn in a thorough assignment covering all topics in our curriculum. Our expert tutor will review the assignment to make sure it meets Quality Learning Systems (QLS) standards. Once the assessment is successful and passes a quality check, students will be awarded a certificate for completing the Advisor Course Course.
Endorsed Certificate of Achievement from the Quality Licence Scheme
After the course, participants will receive an endorsed certificate as proof of successful completion. The learner may request a certificate if they complete all course assessments.
Endorsement:
This certified course is approved by QLS as a well-qualified, non-regulated training program. A trainer will be available to address your inquiries, including guidance on your pathways to higher education.
15 CPD hours / points Accredited by CPD Quality Standards
Our course is available to everyone. The Advisor Course Course is perfect for those who want to acquire detailed knowledge and effective skills to enter the relevant sector with promising potential.
There are no specific requirements for enrolling in the Advisor Course course. Therefore, learners do not need previous qualifications to sign up for this course.
Diploma in Customer Service Advisor at QLS Level 5
Hard copy certificate - £75