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Overview

Skilled Service Helpdesk & Technical Support Course are in high demand in the tech industry, and their supply is limited. Are you prepared to enter this exciting industry and start a rewarding, fast-paced career?We'll provide you the skills and information you need to succeed in all facets of service helpdesk administration and to boldly traverse the demanding world of technical support.This is a starting point for your career, not just a course. Consider resolving issues, overcoming expectation, and advancing your profession with companies that actively promote your abilities. Consider yourself as the tech-savvy hero who saves the day for your clients by overcoming obstacles.Realise your potential. Start your journey towards a fulfilling career in technical support and service helpdesk. Open up a world of options by joining now!

How will I get my certificate?

Upon successful completion of the Skilled Service Helpdesk & Technical Support Course, obtaining your certificate is a straightforward process. Here's how it works:

Course Completion: Once you've successfully finished the course, you'll be eligible to receive your certificate.

Order Your Certificate: You can conveniently order your certificate directly through our platform.

Who is This course for?

There is no experience or previous qualifications required for enrolment on this Service Helpdesk & Technical Support Course. It is available to all students, of all academic backgrounds.

Requirements

Our Service Helpdesk & Technical Support Course is designed for maximum flexibility and accessibility:

It is optimised for use on PCs, Macs, laptops, tablets, and smartphones.

Study easily on your tablet or smartphone, accessible with any Wi-Fi connection.

No time limit for completion; study at your own pace and on your own schedule.

Basic English proficiency is required to ensure effective learning.

Career Path

Having this qualification will enhance your CV and open you up to multiple sectors, such as :

Tech Support Specialist: £20k - £40k per year

Helpdesk Analyst: £25k - £45k per year

Service Desk Manager: £30k - £55k per year

Desktop Support Tech: £22k - £38k per year

Customer Support Rep: £18k - £30k per year

Note: Salaries vary based on experience, location, and industry.

Course Curriculum

16 sections • 16 lectures • 09:13:00 total length

•Managing Interoffice Calls and Voicemail: 00:11:00

•Aspects of Phone Etiquette: 00:32:00

•Business Telephone Skills: 00:20:00

•Building Rapport Over the Phone: 00:25:00

•Inbound and Outbound Calls: 00:17:00

•Active Listening and Managing Tough Callers: 00:29:00

•Mail Services and Shipping: 00:26:00

•Intra Organisation Dealings: 00:36:00

•Problem Solving over the Phone: 01:05:00

•Record Keeping and Filing Systems: 00:29:00

•Business Writing Skills: 00:42:00

•Organisational Skills: 01:17:00

•Communication Skills: 00:26:00

•Customer Relationship Management: 00:43:00

•Effective Planning and Scheduling: 00:47:00

•InvoicingPetty Cash: 00:28:00

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Service Helpdesk & Technical Support Course

By Apex Learning

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